This story has moved to a new location in the shopping center so if have gone to the old one near…read morethe Starbucks you are on the wrong side of things. Anyway, new store, nice, clean layout. Plenty of associates to help you spend your money. My friend and I were there for her Genius Bar appointment. They saw her on time, answered her questions. All good.

First off, Apple's Technical Support associates online, on the phone or in person, are INCREDIBLE!…read moreThey are so caring and immediately take ownership of the technical issue I'd had each time I've contacted them. I was having a charging issue with my AirPods Pro 2. I work with Apple Technical Support for around an hour, and they were not able to get to the root of the issue. Their suggestion was to head over to the "Genius Bar" at one of our local Apple stores. Upon arriving I checked up since I'd made a prior appointment. I love the vibe the Apple stores have. I'm glad I'd made an appointment since the store was packed. There was a lot of students there since it's the start of school. After a 10-15-minute wait as the Genius Bar, Blake greeted me with a smile and asked me what's going on. He logged on to my service record and followed what had already occurred the prior day with the support I'd received. I asked his how long he's worked for Apple. He told me 10 years on the Genius Bar and 20 years providing Apple support. Yep, I was chatting with a genius at the Genius Bar. He clarified what was happening and which air Pod was acting up. He ran several intensive tests and at the Genuis Bar and back in the back of the store. For some reason there was a "disconnect" between one of the pods and the case causing the charging issue. He needed to send them in for repair and they'd be back in my hands in 4-5 days. Thank goodness for AppleCare. What an incredible experience with Blake and the Apple store personnel. Superior service and support are what one expects with Apple products and that's what I received.

customer service was great....Alex was very helpful when it came to finding a screen protector…read moredefinitely will be back soon for any of my phone needs

Poor customer service and used junk.I checked the Better Business rating and foun a buyer beware…read morepost. I am glad I did.

Long story short, because of a mistake in the system I was unable to add a certain promotion to my…read moreaccount that would've made a new phone I had pre-ordered free. The store manager spent hours on the phone with customer care to try to find a way to make it work. We left thinking that it had, only to see the charges show up on our bill later. After calling customer care myself, another hours-long conversation, I was told that the only way to make it seem as if I were getting that promotion would be for the store to credit my account for the amount of the phone. I went back to the store and relayed what customer care had said. The manager emailed the district manager while we were there, and I had a credit just a few days later. I really appreciate him going the extra mile and making it feel like my account was important to them.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

First and last time ever visiting this store. Mom had her phone caller id fixed at the location in…read morethe town where she lives. Figured I would do the same at the local store in the city where I live. Employee on duty said he couldn't do it as he didn't have access. Not sure what that meant. The he grabbed my phone and said he could disconnect my service for me. Not what I wanted or asked for. Quickly grabbed my phone and ran out of the store. What a strange experience! Do not use this store!

From the owner: Welcome to the #CricketNation. Wireless that gives you Something to Smile About! #STSA.read more