I returned my iPhone via instructions from AT&T, with a prepaid label on Feb 18, 2020. This was a return label they provided. I took the package to the post office. I have been checking the tracking at www.tracking.smart label.com per my instructions. However, three months later and AT&T still do not have the returned iPhone and they have charged me 869.00. As a matter of fact, they are sending my name to a credit bureau with the hopes of adversely impacting my credit. I have reached out to the postal service and they state Newgistics picked up the packet. I have tried reaching them to no avail.
I am angry as I was a loyal customer to AT&T for many years (up until Feb 14). The only reason I severed my relationship with AT&T is due to the fraudulent salesmanship at this local store. Thus far, the treatment that I have received has been deplorable. I have spoken to every dept at AT&T including management and no one is willing to help. Not sure what is going on with the smart label system, but I returned this device months ago. I don't know what to do. I refuse to be suckered into paying for a phone that I do not have in my possession. read more