This is not a review of the store but the company. At&t is 100% dishonest. I have repeatedly tried to downgrade my quantum fiber plan to a liwer monthly price and every time they tell me I have to do it nyself. I go and follow their very confusing, convluted website, get email confirmation that the change was made then, still get billed the higher price. Their customer service agents all claim that they can't make changes to your plan. Some have even gone as far as to tell me that they don't have a lower price plan. It is all lies and cororate greed. Avoid them at all costs. read more

stopped in a snow day, was helped out promptly by all the staff. carter helped me out on getting a brand new phone !

I would like to give a big Thanks to Zachary and Dillon at the southdale mall AT&T. You guys were super helpful and knowledgeable at setting me up on a new account for a phone, internet and streaming DirecTV package! Some of the best customer service I've received in a long time. I recommend anybody who has questions or needs help to go see Zachary or Dillon or anyone on their team! read more

Most rude customer service I ever seen mf casually just keep on hanging up on me for no reason after asking me what I need help with I mean why would you answer my call if you just going to hang up on me stay away from this garage establishment and their dumb people. read more

Sitting here for an hour while the 2 sales reps stare at each other waiting for people in their check-in cue. People don't show up for 15-20 minutes. Meanwhile customers who are here ready to buy just sit. Great excuse for the ATT employees not to work. The manager Kelly doesn't lift a hand to help the customers who are sitting here waiting. She just stands around. She gets irritated when I ask a product question. Scowling face when customers walk in. It's like a Saturday Night Live skit. Total joke. Worst customer service I have ever experienced. read more

AT&T Store - Working hard at ATT Southdale - Mobile Phones Near Me - Edina, Minnesota

This store has always taken care of me in a fairly timely manner. I'm frustrated by the pricing of plans, but that's not really the pint of this review. I'll be back. The uptown location is my favorite location. read more

AT&T Store - Mobile Phones Near Me - Edina, Minnesota

THEIFS !! ATT had a hidden "suspended" line on our account that was suppose to be cancelled for over 3 years!! they said it does not need to be listed on the bill - HOW ARE WE SUPPOSE TO KNOW IT WAS STILL THERE?! It was to be cancelled at the mark 3 years ago, but wasn't. We eventually switched to Verizon for other reason, great choice by the way... and we canceled all active lines. next few months they continued to process the bill with nothing listed on it at $70 / month. Without notifying us! We told them we are changing carries and that we wanted to cancel our PLAN .. the whole plan ... and still billed us .. and now claim they can not back pay us as it was not a billing mistake ... that is stealing money out of our pocket!!! $70 / month for 3 years is over $2400 ... THEIFS !!! I will continue to write reviews on every site and all stores locations ... I cannot believe that a Billion dollar company " cannot do anything" read more

Customer service math quiz: There are 4 employees at a store. There are 3 potential customers in the store at the same time they are all put on a wait list. 2 of these customers are being helped by two employees. How many employees are available to help the 3rd customer? 2. Extra credit: how many actually do? 0 How many stars would a potential customer rate this store? 1. Because I have to give them something. read more

Nice (note the sarcasm)! We got a tag team of a senior employee training in a newbie. While they're trying to get our info to check our account the two talked about their broken nails and how they needed to go home. Awesome training program AT&T!!! Way to nail the customer service piece. read more

This store is either full of incompetency, or outright malicious sales practices. I purchased a phone in May, was told that I would receive 50% off under that month's promo but that I needed to be on a monthly plan to take advantage of the deal. I asked when could I pay it off in full (knowing I don't prefer to be on a plan) and was told by multiple people both in the store and at corporate that I could pay it off in full within the next billing cycle, or that it would apply within 1-3 months. The promo price was never applied. I have called numerous times to remedy the situation, went to the store in person, was blatantly lied to, particularly by JASON. I will be filing a formal complaint. read more

Thus place is a joke .. came in to replace a charger and the 20 something clerk was talking about fantasy football with the customer before me for 15 minutes doing nothing . One clerk working , and ALWAYS people waiting , hire more staff !!! read more

I went to this storefront for AT&T believing that 1) it was an actual AT&T store (it is not. It's a franchise separate from AT&T) and 2) Thought they could help me ... silly me!! Ok, first they double up on you. I explain that I have DSL... we are the first home out of the box so it's really fast. I just need to up the data plan so we dont get so many overages. I simply am looking to reduce my bill. The 2 guys working with me don't hear a word I'm saying. I keep telling them over and over that cable/Uverse is NOT in our area. I dont want any dish either. Can they please just discuss my options in data for DSL. Long story short. No. They need to have a home specialest come to my home to figure out the options. Ooooh brother! So I agree since I have no other options. Friday is the beginning of a 2 day snow storm. Saturday morning is when the home specialest is to come. Friday I get a text requesting a reschedule or cancel. I click 5 to reschedule. Soooo 8am SATURDAY the Dish installer is standing at my door with work orders to install 2, two, TWO dishes on our roof. WTF!!! These Yahoo's at this store are flat out deceptive in every word that falls out of their mouths. This poor install guy had come to do an install during a snowstorm because of these people. There was Never going to be an install. Ever! They put another person in a dangerous situation with their deceptions. read more

I am going to go as far as saying this is the best location I have ever been to ! The service quality is so far above and beyond I am never disappointed when I come here. I believe the managers name that helps me is Dylan he seriously makes me feel like I am making an informed decision and this location is so clean I would recommend this location for sure ! read more

I'm claustrophobic and the crowds make me uncomfortable at the mall of America so I decided to chill on a couch at the att store. They didn't try to kick me out or anything and just let me chill here and look at memes so I give them a 10/10. Thanks read more

What can I say? Well let me tell you, I see only 3 ok reviews about ATT store in Southdale the rest more than 9 reviews are explaining what a bad experience they had at this store, and I believe it. You buy a phone and get the second half off, well that is just to get you to buy it, I was given the incorrect information employees omitted important details, didn't explain exactly what half off meant, at the end I ended up paying 3/4 the price of the phone. Loyalty program sucks!! I spent 2 hours on the phone this department told me to go to the store, , the manager all he can say is I can't do this, I can't do that I wasn't even here at the time when you purchased your phones etc and whenever you want to say something he interrupts you, basically an a hole.. in one word: I am going to cancel this service and go prepay at least I'm not going to pay 250.00 every month .... did I forget to tell you they have terrible customer service? Well they all do and the manager is the same. Close that store in Southdale mall.... read more

Had a problem with my iphone, went in for help, they told me I just needed a new phone. The next day (after having bought said new phone), a 15 year old teenager "fixed" my phone with a hard restart. Which the att guy never even tried. So a 15 year old was more helpful. read more

I never had difficulty as described in previous reviews! Friendly, supportive reps. As for not thinking to apologize, this generation has not learned to do it (yet, I hope!) read more

Why would I buy an apple phone here? They can't fix anything. You have to go to apple store anyway " customer service" rep was not very helpful Very condescending. Gave me advice on how to "behave" at the Apple Store to get the most help. This was " as a friend". Hmmm. Just met you. I don't think so. Went to said Apple Store and got excellent help without following his " advice " Phone fixed in less than an hour Friendly knowledgable staff at Apple compared to the lecture I got at ATT store Won't be back read more

Went in to the store yesterday and worked with Hailey. I had been dealing with an issue for months and her and her manager Jeremiah were able to solve it in minutes! They were both professional and their customer service skills were amazing! I will only be going back to them from now on! read more

Terrible service. Went in, were told to give a number to be texted when they were available. Waited until we received the text, went back in, and no one would even look at us or acknowledge our presence. Would never come back here and would not recommend anyone else does either. All staff need customer service training. Awful. read more

Customer service is terrible. I waited for over 30 minutes and no one greeted me or put my name on a list. When I finally asked someone, he said he never saw me and offered to put me on a list after 4 other people that got to the store after me. I walked out, went to Apple directly and was taken care of immediately and was out of the store with a new phone in under 15 minutes. read more

I had great service today. Friendly and very helpful in answering all of my questions and getting me set up. Also less chaotic environment than Apple stores typically are. read more

Getting a new phone from this AT&T location has been a horrible experience. My wife and I each ordered identical iPhone 6 phones on sep 28. One arrived 6 weeks later. The other never arrived. I think because the rep who ordered them at the store was incompetent and messed it up during the 75 minutes it took him to order two phones. I went to the store and called 1800 number 7 times after that to try to get a phone. Was told every time there was nothing that could be done and this is apples fault so I should keep waiting. Order kept showing as pending. At one point they promised to hold a phone that came into the store for me. After two days they sold it to someone else because I didnt instantly drop all I was doing to pick it up. At same time they apparently canceled my order without telling me. This was on December 23. Finally I went to store one more time on January 11 to get an update (they don't answer if you call the store so you have to go in to deal with them) and they gave us an in stock phone. Throughout it all no one ever admitted any fault or apologized. For the most part they didn't even try to help solve the problem. We will be switching providers after 2 year contract expires. read more