So a little back story on myself and the wife, i myself served in the Marines for 8 years and the wife just recently joined the Airforce and was stationed in columbus ms. We moved there hastly because like always its tough wity military deadlines and i was enrolled at missippi state university so we had to get there quick and i nees internet fast for school work. Needless to say att reassured us that there internet was fast and velocity would be perfect for us in our area even to go as far as to say that we could play games such as call of duty online with out error. So needless to say we were good with the service since we only really watch netflix and surf the web. Well come to find out about a couple days into the service they had lied netflix struggled, and the internet would barely even bring up pdf files on my computer. We assummed maybe it just needed to some time so we gave it a little bit of time but it didn't help. 3 weeks in and our device broke and the screen went white internet still slightly worked but it was broke. Went to two different stores for them to tell me they couldnt anything we would have to call and send it back. At this point we gave up i went out and got cable one and thank god because the service was amazingly better. So once i had my other service set up i called to cancelled my att so here is the scam they lock you in with a 150 dollar cancellation fee but alright i was like no biggy its better then paying a 100 dollars a month for crap. Well that was the end of it they were suppose to send us money back on a visa card for activating our service it was supposed to be a hundred dollars never seen it. So long story short two months of horrible service broken equipment and no one wanting to do anything about it we were charged almost 400 dollars tottal. So my reach is to help all my military brothers out there in hopes to save there pockets dont do it please take your money any where else. The name is Joshua Dougherty Look me up im a real person Also leaving this here to give att a 3rd chance to rectify this situation im sure they wont though thanks. read more

Maybe the worst customer service in Columbus,Ms. and that's saying a lot. No warm greeting when you walk in the door because you have an issue with your 800 dollar phone that also has . a 300.00 a month bill to go with it. ATT is failing on so many levels it's ridiculous. Trust me I did not want to be there anymore than they wanted to wait on Me. I tell the woman I'm having an issue with my microphone. Her response "what do You want to do file a claim or upgrade." Did not look st phone explain any options nothing. When I asked about the insurance she said we don't handle that handed me a business card with the claim number then asked if I wanted Direct TV. Mind you while I'm trying to talk to Her she is watching the tv on the wall and her 4 cohorts are laughing and talking loudly about what was going on with Beyoncé. If you have a problem go to the store in east Columbus. Never ever will i step foot in the hwy 45 location. One star is extremely generous. read more

Having worked at Best Buy for a while. I know that we were trained to welcome every customer and make sure we either helped them immediately or told them where they were in the queue. I walked into the AT&T store and stood there with my wife for 10 minutes or so. When no one so much as welcomed us in, I told my wife we would just go to Best Buy in Tuscaloosa. Only as I opened the door to leave did a worker ask if I needed anything. I've never seen so little effort from a manager or her staff in my life. Even the customers they were "helping" were not being treated very warmly. Just an unhappy place with unhappy workers. read more