Not too long ago there was talk of the NEW cable company coming to town. SPECTRUM. The revamp and…read morerebranding of Time Warner but with new internet speeds, new mobile service and a more strict non-negotiable pricing policy. At the time I wasn't a customer do it didn't mean much. Well, I moved recently and was in need of internet service. Unlike the other ISP's in the area the 200+ mb speeds that were advertised were actually available at my address. I did start my experience online by ordering the equipment I needed and picking up on the store. Walking in, I was greeted by still directed to sign in on a tablet. My name was added to a list on the screens displayed through the store and I took some time to checkout the new gadgets. Streaming decides, new cellphone (because they sell cellphone service now), and tablets. The new location is outside of the mall now but still in the Tri County area. It's like walking into Apple or one of the major wireless carriers. Plenty of open space, tables with the new tech and even a lounge area with TV. An over all good experience, reason for only four stars. A bit understaffed in my opinion. Being #7 in line took almost seven minutes to receive service. If your going to attempt to up-sale each customer make sure it doesn't backup the line. Setting up cellphone service is never quick.

I went to the Spectrum store in Springdale (45246) on 9/1/26 to speak with them about adding mobile…read moreto my Spectrum internet account. I ordered iPhone 17 Pro, 512GB, Orange. It was to be shipped to me via FedEx on 9/3/26. Received a voicemail from Spectrum on 9/2 that said they mistakenly shipped the wrong phone and to call them. I called the number in the VM, and they said that iPhone 17 Pro 256GB in Blue was sent instead of what I ordered. They said to call back as soon as I received the package that day via FedEx, and that they would give me a QR code for a FedEx return label to ship it back and that the correct phone was being sent out and would be here by 5pm the next day (9/3). Received the package and it was indeed the incorrect phone (how did they know that ahead of time??) I called back, got the QR code to return it to them, and took that to FedEx and shipped it back. When the correct phone did not arrive the next day I called Spectrum and they had no record of the call. They said if I had received the incorrect phone I should have returned it to the store. They said I had been scammed and it happens all the time. They said that the scammers can change the caller ID to say that it was Spectrum who called, and that hackers can get info and see the orders. They were going to look into in and said I should call back in a week. I called back and they had closed the case as "resolved." I'm not sure why. They actually admitted hackers get in and this happens a lot! Now they say I am responsible for paying for the phone that I sent away. I thought about filing an insurance claim, because we added the Assurant phone protection to our plan, but I would have to pay a $399 deductible and receive a refurbished phone. I do not want a refurbished phone, and don't want to pay for 36 months on a refurbished phone, and pay an additional $399 for it.

Stopped into Middletown and it was a wasted trip. Came here and left with a new phone ..top Samsung…read more21. Josh O was very patient and helpful. Its not close to my house but i will definitely make the drive here if i need help. Ask for Josh ..hes great. Very kind and didnt talk techie till i just felt old and stupid like Middletown people did.

Stopped in to upgrade multiple phones for our family, and Davon was a great help! He was patient…read moreand explained all of the details of the upgrade to ensure we got the best deal possible!

If I could vote 0 stars I would. The Akron store on Manchester Rd has crooks running it. I went for…read morea new phone, I was told they had a promo for a free tablet and 25$ internet. What they did is hook up several lines, including on my old phone, never told me what they were doing, then when I get the bill and it was much higher than quoted, so I remove the lines not being used, now my bill is twice as high and now they're telling me it was all based on promos which I had no knowledge of and wouldn't have consented. Now they want $20 a month for this "free" tablet which they won't take back and internet is $50 a month. Long time customers treated absolutely poorly.

This used to be one of the few T-Mobile stores North of 275 and I would avoid this location like…read morethe plague because service was historically awful. This past weekend I stopped in to purchase a Oneplus 6t after striking out at other nearby locations. Sales associate, a young woman in her 20's, whose name I didn't get was extremely helpful, friendly and didn't pressure to buy extras. Transaction went smoothly and timely. Overall a refreshing experience.

Absolutely recommend this specific location to anyone, the gentleman that's in there most of the…read moretime is super friendly and very welcoming! Couldn't ask for a nicer guy running a smoke shop! 10/10 recommend to anyone.

I've been going to this place for 2 years now and all the sudden they get new employees and their…read moremorals change. i had a cart break on me 2 days ago, i tried it in three different pens and it still didn't work. i took it back explained everything and the dude says "it's not my fault the company hosed me" is that how you run a business? i paid full price for something to break not even 2 days later?? i will not be back and suggest going to the one in hamilton because it's way nicer and the guy is awesome. yall literally suck prices are inconsistent too

1/16/2018 was the last review. Was told they had some upgrades coming my way 11-1-2018. It is now…read more8-5-2019 and still nothing. Download 291.77 KBPS Upload 465.48 KBPS. A half mile down the road they have 10 MPBS ( not great but at least usable). 16 year customer at this location who paid for 10 mbps for over 12 years and they cant help me out? I don't care if I am at the end of the line put me on the one a half mile away. Cincinnati Bell at one time set the bar for customer service. I get better service at a chickfila now .

Cincinnati Bell is by far the worst cable/Internet provider I've ever had. I've lived in…read morePittsburgh, Toledo, Chicago, and now Cincinnati. The speed that I paid for, registered far, far less than what I actually received. I switched to Spectrum, and their speeds are six times faster, with no interruption. Cincinnati Bell sucks, the only reason I gave them one star is because I couldn't post a reply with zero stars! Steer clear!

this place in tricounty helped me so much my phone was broke and I thought it was done I took it…read morehere and he fixed it in no time. now my phone work better then before. I recommend anyone that's having phone issues to check there first

Huge fan! I showed up right before closing time, and he still helped me out. Replaced my speaker in…read moreminutes, on my old brick of a phone.