I am not very happy with this service at all.
My installation after almost two weeks is half working in and out.
The Technician left his number I call, and test him the next day notifying him of his promises to come finish the job completely still has never responded or called me back concerning.
The store is dominant by very young half or non- Fluent speaking people at the most out of 5 of which they come across as very racist and hot headed, quick tempered to hurry up we don't want you or your kind here in our store demeanors. After 5 visits I ask to speak to a Store or facility operation Manager, Before signing up I met one his name was Alexander he walked around with a Laptop stuck underneath his arm. nice smile but I never saw him helping anyone,
Also after I signed up but never stays long enough to open it up and step in sit down and actually help you with what's really most important to you,
They claimed to be able to get everything installed much quicker than because that showed me all of their displayed items, and we have everything right thee in our store. But that was not the truth, I found out quickly after I receive their big fat bill right before anyone came or I had any computer types of products or the ATT deliveryman showed up.
So I had to wait over a week to actually hear from someone, a week and 1/2 no service. I went back serval times politely asking for the Manager, they would all take turns giving me the cold shoulder or would take turns the big kick out of the door. and someone named Christian was acting very suspicions and his associate ear dropping and looking over my shoulder and ruddily and boldly looking over and glancing and grabbing and holding your pertain personal nots in his own hands and reading over them, as well as your apps and setting noticing and well preserving what is in your wallet wallet, and finical info & computer screens.
The Store associate who waited on me was the only Lady in the house. but at least She tries, and was very courteous about her work and focused driven and seem to be mild mannered, and did not want to make any waves with her co-workers, because they where all acting very unprofessional and like they were all still in high school : Trying to to hike up their own profits, and commissions to act and think quick. to high pressure you in to buying more & more. Even after you told them clearly I just want to get new service and you products installed up and running.
Everything you ask them none of them understood, nor comprehend
If you asked for another Manager they play games he left already, he will be later try him later next week they even hung up right in my face!
This store need a for sure crash course in Customer & Clientele professional services 101 at lease 8 to 10 weeks off site.
Moving into the second week I never can get any return calls their 1-800 number is terrible, I waiting over 50 minutes and then It hung up and retry get a recording they are sorry please try your call again later at regular business hours. I tried reaching out and going in to speak with someone else something; I was told you better call the because they will be sure to charge you.
ATT should not advertise something that they refuse to uphold and administer. read more
