Prior to coming into the store called in to check if they had Galaxy S10e black and was told it was in stock and that they could also begin a service contract for Internet, Phone and Cable. I also mentioned I was under time constraints and needed the phone ASAP because I was traveling out of the country.
Arrive at the store at around 4pm. Was helped by Timothy. While Timothy was very nice and helpful, he was utterly incompetent regarding the products and in the activation. The reason are the following
(1) I left past 7:15pm and he was unable to activate internet and cable claiming connectivity issues although he never attempted from changing from his iPad to a desktop that is directly connected.
(2) Despite having been told by his manager that he needed to bundle everything together for I could get the best offers available, he activated the phone alone and I was deprived of said offers. This was later confirmed by customer service once I called in to check was he did and complain as well. Customer service could not understand why he was activating phone independently despite being told from the beginning I was seeking a bundle service.
(3) I told Timothy I needed 2 lines, 1 line was for me and the other was for my father who lives in Florida and is retired. I stressed more than several times that his line was not to suffer any connectivity issues due to his age and health and I needed mine to be connected right away. Despite this, Timothy disconnected my father's line and transferred it to my phone, leaving my father with no phone service and me having 2 lines. This shows a lack to attention to detail, lack of understanding of the product and overall carelessness.
(4) After I called back the company instead of admitting his errors, Timothy continued to blame the system instead of taking personal responsibility.
(5) I requested and demanded that all services be cancelled which I was told they would be, however, upon returning from my trip I found an invoice from AT & T for the services I was told they had been cancelled.
Today is my first day back. To be fully transparent, the store manager apparently called my father first thing the next day fully apologetic but I had already left the country and only became aware of it today when I had regained phone service. I am going to be calling the store manager and will update this review based on the response he provides.
Update: still a 1 star, this location promised a full refund and i am still fighting with AT & T cause this location entered the wrong info for the refund and never followed up read more
