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    AT&T Store

    1.9 (13 reviews)
    Open 9:00 am - 8:00 pm
    Updated over 3 months ago

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    UScellular & T-Mobile

    UScellular & T-Mobile

    (4 reviews)

    The call center agents are rude and not knowledgeable. The in-store agents don't do what they…read morepromise. After several calls, we still can't get our online account or app set up. Everyone keeps telling us something different. Either no one was trained correctly, or they are allowed to make stuff up and be rude to customers. Such a huge disappointment after transferring in 5 lines.

    I talked my elderly mother and her gentleman friend into going with US Cellular instead of AT&T in…read moreorder to get them IPhones instead of a new home computer because it would be easier for them. After 2.5 years of paying a postpaid bill of 142 bucks a month decided it was time to switch them to prepaid since it would be much cheaper and meet their needs better. Everything seemed to be going alright with the store employee Nate at first, but then was told we would have to pay their final bill in full, even though it was the middle of the billing cycle, he reached out to someone and agreed that wasn't correct so that issue corrected. Then as he is closing their current account to move it to the prepaid side, a mysterious computer issue and now it's locked up. So we are now almost 3 hours in with no service either way! Phones are off and still have no postpaid or prepaid service. About 3 seconds away from saying leave it off and taking them to cricket and paying the $200 for new phones and just being done! Buyer SERIOUSLY beware! Have now found out this is freaking sales manager! He has now had to ask another employee to help...this is ridiculous. DO NOT COME TO THIS STORE!

    Cricket Wireless Authorized Retailer

    Cricket Wireless Authorized Retailer

    (1 review)

    Worst customer service I have ever experience from a cellular retailer. My fiances iPhone has…read moreworked fine for over a year and then today just started showing "No Service." I called Cricket Customer Support and they advised me to go to a Cricket store to have my SIM card replaced since they couldn't resolve my issue. I came to this store and told them what the issue was, what customer service tried and that customer service told me to come have the store swap the SIM card and it would resolve the issue. The employee told me they could do that and started activating a new SIM. The employee then told me the new SIM card would be $10.83. I told her that customer service said the store would swap it for free however the woman at the store said they are not a corporate store therefore, there is a charge for the SIM card. I paid the money for the SIM and after the employee swapped the card, the phone was still showing "No Service." The employee then logged onto the Cricket chat and said she was going to see what they say about it. She told me that if it is not the SIM card that is the problem then she would have to refund me the money I paid for the SIM card. The employee started swapping out multiple SIM cards into the phone per the customer service she was speaking with. After swapping 3-4 SIM cards into the phone, the phone still shows "No Service." The employee then told me that the SIM cards work in her phone but not my fiances therefore it has to be an issue with the iPhone and I would need to take it to an Apple store. I said, "I understand, I will do that. May I please have my $10.83 back since it wasn't the SIM card and you said you would refund me the money if it wasn't the SIM?" The employee told me that since she swapped several SIM cards into the phone, she now owes her own store money for those SIM's and she would not be refunding me the money. I told her I didn't ever agree to that and that what she told me was that if it wasn't the SIM, she would give me the money back. Another customer standing behind me told her he did hear her tell me that. She then informed me that she still wouldn't refund me the money, handed me the phone back and said I needed to go to an Apple store. I asked again, I don't get my money back because you did what YOU'RE customer service told you to do which is try several SIM cards? She said yes. I will NEVER visit this store again and I advise anyone else to do the same since they do not hold true to their word when things don't go their way. Highly disappointed in this store and they have poor representation of the Cricket brand.

    From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Broken Arrow store today.

    AT&T Store - mobilephones - Updated May 2026

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