If I could give this Verizon store zero stars, I would. My experience with an employee named Josh…read morewas absolutely awful. He is a liar who only cares about making sales, not helping customers. When I tried to return a phone just three days after purchase, he told me it couldn't be done because it required a manager's code or authorization. Instead of assisting, he rushed us out of the store and even claimed we "might not" be able to return it at all -- despite telling us at purchase that we had 30 days. To make matters worse, Josh pushed the idea that we wouldn't be able to use the old phone again and would "have" to upgrade to a newer iPhone, clearly just to secure another sale for himself. Completely dishonest and manipulative. Thankfully, when I returned today, a different employee (not even a manager) was able to process the return without any issue. She even admitted Josh probably just didn't want to deal with it. That says everything you need to know about how this store operates -- liars, rude, and unprofessional. Avoid this location if you value honesty and real customer service.

Sarah was excellent ! She helped us with our phone activation today after the old phone was…read moreshattered. She couldn't have been nicer and more helpful. If everyone was like her, the world would function much better. We didn't buy anything today but they appeared to have a pretty good selection. If I need something in the future, I will definitely come here.

Outstanding service. Unlike every cell repair service I contacted in Asheville, Peak Wireless…read morecustomer service was helpful and responsive. So I drove over 30 minutes away and am glad that I did. The battery replacement was quick and easy (under an hour!) and the price very reasonable. The excellent ratings are well deserved.

I don't remember when I first went to Peak Wireless, but it must have been shortly after he opened…read morehis business. I'd bought cell phone(s) from him and was pleased with his helpfulness. My tablet screen was broken and Jeff offered to repair/replace it, but had never done it before on that particular item and wouldn't guarantee the work. I took my chances with him and he did an excellent job. It is now many years later (2024) and I've had to move to a retirement village where we have an IT department which takes care of most of our IT needs. Unfortunately my old, 5SE iPhone which I need because of manual dexterity problems, couldn't be repaired by the new, young tech and ended up in worse shape than before. The floating Home button cannot be eliminated, the regular Home button which had been difficult to push is permanently stuck. It is now Friday evening and I'll have to wait until Monday to somehow get the phone down to Peak Wireless and have Jeff and his crew work their magic on it.

went in today to get my iphone 14 pros battery replaced and charger port replaced was very…read moreaffordable took one hour i'm pretty happy with my phone now this place was great

Be careful doing business with them. They were supposed to unlock my phone but only lasted 2 months…read moreunlocked. The unlock is supposed to be permanent not only 2 months. They didn't want to give a refund and they wanted to charge again to have it unlock again. Be careful. They will take your hard earn money and rip you off

Obsoletely awful service, terrible experience. Had a warranty for glitchy software that they did…read morenot honor. Did not even try to help come to a solution or respect me as a customer. I have never experienced worse customer service. I thought it was an absolute joke. Their repair parts are trash and they know they are not worth the value. I was completely scammed and cussed at when I asked to speak with the manager- when I finally did speak to the manager he also cussed at me and would not honor the warrant. Would never recommend to anyone. Do not go. The prices may seem very slightly cheaper because everything about this is cheep.

Outstanding service and price to replace screen. They beat Best Buy by $120.00. It only took 30…read moreminutes

I was in desperate need for a charger for an older model apple laptop. As soon as I walked into the…read morestore, I knew I was in the right place! The owner knew exactly what I needed and put together a charger on the spot, even using components from his personal computer. The price was reasonable, he didn't try to oversell, and I was out in record time! I could not have been more satisfied with service and sales and product! Wish I had someone like him locally!

In town on vacation, dropped phone and broke the screen. Found store on Yelp and they quickly…read morefixed the phone. Very friendly service!

Loved the new manager she was so helpful. No wait and extremely knowledgeable. Phoenix was also…read moreamazing in helping me with transferring phones. This will be my go-to store!

Phoenix and Shannon were amazing help! I had a complicated problem and they found a workable…read moresolution. will definitely be back!

My daughter had seen that there was a new screen repair place in Walmart as we were shopping. So…read morewe brought her iPad which had a broken front screen. They were quick and courteous. They were able to quickly determine what would need to be fixed and what was still in working order. The price was competitive and they were able to get started immediately. We finished our shopping for the day and swung back by to pick up the repaired IPad. The shop is VERY VERY new, and they are still working to get the shop products on the shelves. If you have a device that needs some work, I'd recommend giving these guys a shot.

I had dropped and broke my screen on September 17, 2024. I…read morecalled repair shops in the Cleveland area, and they were talking $160 to have my screen repaired. Plus, they could have not done on the same day. They would have to order the parts in order to replace my screen. I also called several other chain screen repair shops. They wanted me to come in for a consultation before they would fix my phone. I was getting very frustrated. On Friday thinking I was just going to need to buy new phone with all the prices being between 160 and $200 for a screen repair. Friday, September 20 at 7 PM I decided to look 1 more time. I found this store (I fix and repair) inside the Cornelia Walmart. The store was open until 830. By the time I got there it was 8:05. I brought my phone in and showed the guy the damage. He was pleasant and told me he could get my phone repaired and out the door in about 20 minutes. He was a super nice person. This is a family business. And within 25 minutes he had me fixed with a new screen and screen protector and out the door for under $100. I believe if you would bring a phone to most places, and they only had 1/2-hour before they closed. That they would turn away business. Not this guy, he was like. You give me 20 minutes and I will get you taken care of. It is a small shop inside the Cornelia Walmart. They have accessories and phones to purchase inside their store as well. I would highly recommend him. I will for sure be back to this store. The store has great hours for the working person. It is close and very convenient

We were here on vacation, dropped a phone on a gravel parking lot and cracked the screen. These…read morefolks fixed it for us not taking an hour and a half. Wonderful service! Thank you!

Took my iPad in for service during vacation after I dropped it. The screen was cracked and I needed…read morea new battery. They quoted me a price, which I found reasonable. I was then told that the screen had an imperfection, so they changed the quote. In all honestly, I would have never noticed the imperfections and was thrilled with their honesty . Highly recommend.