I would highly recommend this Version Wireless to anyone , honestly. I've always had a terrific…read moreexperience when I've went into this location, whether to buy/upgrade my phone, buy accessories, get help with my device in general or even ask how to do something, they're always happy and welcoming. I'm happy to have my phone service through Verizon.

Don't go here....The manager Gage harassed me and texted me on my personal phone number after I…read moreleft the store. Here's what happened....Gage and another girl were working at the store in the afternoon on 7/23/21 completely humiliated me for no reason. If I could give 0 stars for how poorly I was treated in this store, I would. I walked into the store to get a return box/shipping label for a device, per Verizon's instructions. I was told by Verizon customer support that the store would simply hand me a box, and I could leave. Instead, I was humiliated over my deceased father's samsung device by a female worker and the store manager, Gage. The female at the counter who attempted to help me, tried to do an official store trade in. They must get some perk for that versus me just mailing it in myself. The female explained that there was absolutely no way I could ever trade this phone into Verizon, because I did not have the passcode for the phone. I tried explaining that the phone belonged to my father, who had just recently passed away. I didn't ask him for his pass code to his phone before he passed. He was on my cell phone plan. I had proof of purchase/power of attorney. I tried asking her what I needed to do....there must be some way I explained to her....I was completely right. There was a way. They just didn't feel like helping me that day. Instead of being understanding of my situation, the female Verizon store employee started saying very loudly, for the whole store to hear, "YOU CAN'T RETURN THIS PHONE. ITS AN ANTI-THEFT THING." That's when the GM Gage walked out and began backing up his female constituent, in the same short, rude mannerisms as she was displaying. As someone who just lost my father, I am getting upset for being treated like a criminal for simply trying to trade in his phone that was brand new. My dad was on my cell phone plan after his retirement. I am the authorized person on our account, so I was later, able to show proof of purchase to have the phone factory reset. What really upsets me is that Gage and his constituents were extremely rude and unhelpful. I was taking time out of my day to get that errand done. He could have just handed me the box and label, as requested by me, but they both repeatedly refused. After realizing the phone could not be traded in without accessing it via the passcode, I just wanted direction with regard to how to go about doing the factory reset. They refused to offer any assistance and instead, I left frustrated. That is when Gage started text messaging me immediately from his personal number to my personal number (I would think that is a no-no to pull a customer's phone number off your Verizon accounts and start messaging it). I didn't know him. He would have no way to have my phone number. Photo proof is below of the messages. I'll have you know - after this incident, I did in-fact get to factory reset the phone, mailed it in to Verizon, and received the $800 trade-in value for the phone from Verizon. I had to make many phone calls after that store visit to try to figure out what to do, since Gage and the other person wouldn't help me. One of the stranger things of this experience, and I guess, the reason for his messages, was apparently they accidentally sent me an e-gift card to my email - that he kept asking me to email back to them (photo proof attached). I never cared about a gift card, and they didn't even explain why I would be receiving that. I was just there to get a return box and shipping label for a phone. Gage also told me in those texts that I was banned from the store. So here I am - writing this review - so many months later. Just so you know Gage, I got my $800 trade in value since I had legitimacy for the factory reset. I tried reporting you to Verizon support, and someone there claimed they emailed the district manager of your store. I really hope he did email them, and I hope Verizon executives see this review and take some action against Gage for this type of behavior.

Gabe helped me out with my phone that was not charging. She was very patient with me and because of…read moreher advice, I got a new phone for the price of trying to fix my old phone. I would definitely keep coming back here for the great service that Gabe has given me as well as the rest of the staff in the past. I would highly recommend Yes Altoona Cell Phone Repair Fix and Boost Moble!

Friendly and fast service! Reasonable prices! I was grateful for their help! From the time you walk…read morein you are greeted with a smile.

I had a family member pass away. I unlocked the phone and everything. But Boost has a sim lock on…read morethe phone for no reason!! Every reason they gave me, I sent them proof of how they were wrong!! They contradict themselves in every email!! They email me that 1 thing is the problem, so I send proof. So then they email something else is the problem, so I send proof!! And now, they just keep going back and forth of those 2 problems, which I've sent proof in black and white!! And they still say I'm wrong, but they don't know why?? There customers care has hung up on me numerous times!! They are by far the most ignorant and uncaring business. I'm not looking for any special treatment because of a death. I just want to use my mother's phone!! Which I've provided numerous times of the proof they want!! Which has not been settled. And now, they are ignoring my emails!! Terrible business for people that ask for help. I recommend ANY mobile service before Boost!! Hanging up on me!! Blew my mind!!!

A Lady in the back had horrible attitude. Forced me an upcharge fee ! She needs to work on her…read morecustomer service skills

I spend a fair amount of time reconnecting. Customer service is available if you're willing to…read moreinvest a couple of hours. Hoping for a viable competitor to move into town.

Horrible can't ever have a good connection. One person turns on a TV boop your TV is down loading…read more We have the 1G package for download too.

Kevin was amazing, he was patient with us & tried very hard to fix my mom's phone.... he spent…read moreabout 45 minutes trying to get it fixed, unfortunately unsuccessful. He did however give us some advice that led us to a fix

This is the one that is located in the mall. I walked in here because I knew I was out of contract…read moreand looking to upgrade my phone. What I got was a line of malarkey and a sour disposition to this particular location. If you wanted to blow me off, you could have just ignored me and I would have went away to another location. Also, thanks for trying to sell me something I did not need. Have you ever heard the customer is always right? If not, you need to get on that. That's OK though, I took my business elsewhere, where I was treated as an actual person.

Zero Stars This was the worst experience I've ever had--not…read morejust with a business but with a former friend. My boyfriend is being scammed out of a phone he paid for, and now they're refusing to release it unless he pays a surprise $50 fee that was never mentioned before, during, or after the repair--only on the final receipt. When he tried to communicate politely to resolve the issue, he was met with repetitive, ChatGPT-generated responses instead of real conversation. On top of that, I've had to share my phone and spend time helping him figure out how to resolve this legally, which has been a massive inconvenience. This is shady, unprofessional, and outright manipulative. Avoid this place at all costs. P.S. The parts used aren't even genuine Apple products--expect to pay even more if you want those. Be sure to read their terms and conditions word-for-word before making any transactions.

Best price in town. Super fast! Amazing service! It looks like I have a brand new phone! I highly…read morerecommend!

My phone was acting up and I happened to be in Altoona and stopped in at the store in Logan Valley…read moreMall. The two good things about the store are that it's conveniently located and easy to find inside the mall and that's where it ends. This would be the 3rd T-Mobile store that I've ever been in and have always found the employees to be knowledgeable, efficient and friendly. There were 2 employees in there who were with customers when we got there. The employees seemed to be having difficulties with the computers, signing the people on to their new phones etc.... Not long after we got there another customer came in who got helped by the employees while we stood waiting. After about 45 minutes I asked a customer if he would look at my phone as I was sure it wasn't going to take much to get it working right, if my 15 year old grandson was there I'm sure he could have done it. While the customer was looking at my phone the one employee took did something to it that took 5 or less minutes and said "Yours is done" and nothing else. When I asked what was wrong she said "Yours is done". SO...the trip to Greensburgh or Johnstown is well worth it if you're looking for knowledgeable, efficient and friendly service. I will not be back to Altoona T-Mobile ever again.

From the owner: Visit the T-Mobile store in Altoona and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2764 West Plank Road #A31 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

We went here after my old refub mac started freezing and crashing I was trying to decide between a…read moreLenovo i7 w a touchscreen or another Macbook Pro. I'm a graphic designer so you think it's a no brainer, but I'm not as brand loyal as some and only use it to freelance a few times a year so I was being open minded and am intrigued by the idea of a touch screen - I have to say the employees and the Geek Squad crew were extremely helpful, friendly, and competent. I like a store where you walk in and everyone says hi. They went so far as inviting me around to the back of the counter to sit and browse through options. I will say that some of the ones I thought about purchasing were out of stock, even online - but I attribute that to the 50 50 sale they had going on, plus it is college week. They did however have a bright and shiny 15" Macbook Pro in stock, of which I am the new owner. And a magic mouse. Couldn't help myself. I will happily return for my electronic needs in the future and feel like I can discuss options with someone that's knowledgeable.

They fixed my screen on my iPhone 17, but for some reason, they wiped my phone. Now, I can't access…read moremy cloud to restore my phone, so it looks like I might lose many years of photos and sentimental messages. When I asked them to help me restore it, they had no clue as to how! I'm beyond upset about this!