I am compelled to share my deeply unsatisfactory experience with BoostMobile by Olive Garden, which has left me utterly disappointed and frustrated. The behavior exhibited by the owner during our visit was unprofessional, insensitive, and showed a complete lack of regard for customer satisfaction. He's an ableist. The trouble began when my husband encountered difficulties with a cell phone he had purchased from BoostMobile's online website. Following the instructions provided by their customer service, we visited the closest BoostMobile store, hoping to resolve the issue by replacing the SIM card. Upon entering the store, I allowed my husband to take the lead in the conversation, fully aware of his occasional challenges in expressing himself because of medication-related delays. As I quietly sat down and focused on my phone, I overheard the owner mentioning that they could assist if my husband purchased a plan. Assuming that everything was flowing smoothly, I was taken aback when the owner abruptly changed his tone and declared, "If you can't talk right, I will not help you." Shocked and appalled by this response, I rushed over to my husband's side and informed the owner that he had a minor communication issue related to mental health medication. I reminded the owner that we had heard he could provide help. In response, the owner seemed to calm down momentarily and stated that my husband would need to purchase a plan in order to have the phone fixed. I promptly informed the owner that we already had a plan in place, to which they suddenly claimed that the phone was not capable of being repaired. This contradictory statement caught me off guard, as the owner had just suggested that purchasing a plan would resolve the issue. Refusing to accept the inconsistency, I confronted the owner, stating that he had indeed mentioned the possibility of fixing the phone with a plan. However, the owner quickly shifted their demeanor, denying having made such a statement and accusing me of dishonesty. As tensions escalated and the owner's voice grew louder, I decided it was best to leave and seek assistance at another BoostMobile store. As we left, I expressed my dissatisfaction by mentioning that this was precisely the reason we had switched to another phone plan. In an ultimate display of poor customer service, the owner retorted with, "I'm glad because I don't want to deal with people like you." This exchange only solidified my opinion of the owner's abysmal customer service skills. It is important to note that the other staff members in the store seemed competent and dedicated to their roles when dealing with them in the past. However, it is my sincere belief that the owner should be kept away from direct interactions with the public because of his clear lack of professionalism and empathy. In conclusion, I express my profound disappointment with this BoostMobile store because of the unprofessional conduct of the owner. The inability to provide adequate customer service and the dismissive attitude displayed throughout our interaction were wholly unacceptable. I strongly advise others to exercise caution when considering this BoostMobile store for any service on their cell phones or purchasing a plan. read more