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1 year ago

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Longview  and  Kilgore Cable TV - This represents years of poor service.

Longview and Kilgore Cable TV

(94 reviews)

Well, things have changed as of yesterday, so I feel obligated to update my review…read more I noticed yesterday evening that my Internet had not slowed to a crawl by 6pm, as it normally does. I was able to stream a YouTube video and check a couple Facebook notifications on my phone at the same time, without the video buffering. I haven't been able to do that in ages. I ran a few speed tests last night and got a solid 19.5 Mbps each time! I'm getting the same results today (Saturday) - normally Saturdays are slow all afternoon. I checked my modem's config page and noticed that I'm now connecting to 8 downstream channels, rather than 4 channels. It seems like they've implemented a significant upgrade in the last couple days to be able to push more channels. I'm improving my rating to 2 stars. I'm quite satisfied with the service as it is now, but I'm skeptical that it will continue. I also cannot forget about all the troubles I've had in the past.

Every interaction with this company is irritating. Every year when it's time to renew our internet…read moreplan- they change it without telling us. They typically say "the plan you were on expired and we don't offer it anymore". We're then expected to pay a $20-$50 difference for renewing services. We get charged random charges often. Our bill isn't consistent even though we don't add or make changes. When we ask what's costing us they say it's a prorate charge, or it costs $5 to get rid of unlimited data, or whatever to get more $$$$. Unfortunately they're the only company where we live that will service us so we're stuck. But it's a bad time every time. We never know if we're going to get a normal bill or not.

AT&T Internet - isps - Updated May 2026

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