I can not give any stars. My story is just like the previous one. We continued to call and now Dan is here to "fix" the washer. It has been three months since we gave him our credit card number to order parts. The excuses all point to Bosch as being at fault, however Bosch ,has told me via phone and email that the parts are in stock and they could send them directly to us. Dan said there was a back order when he arrived today. We have spent 3 days now waiting for the "service man" as they said one would be here but no one showed or called. The man and woman that answer the phone say they have no communication with service men. Oh great Dan just said he will have to come back on Monday because Bosch sent the wrong part. It was in an Amazon box. read more

Do NOT use this company. I really believe they are nothing but a giant con. I called on Sept. 10, 2019 to have a part -- a pressure sensor -- replaced in my washer. I had already looked up the codes displayed on the washer so I knew the part. I was told then that the part would take about a week to arrive and they would call to schedule an appointment. Long, long story short -- today, Oct. 8, after weeks of repeated calls, mostly unanswered, tons of left and ignored messages and, when I did occasionally get a human on the phone -- numerous excuses: "UPS didn't come today, Oh it'll be here ... tomorrow, Tuesday, this Friday ...." In fact, last week I was on the phone with some young woman who worked there, who was crying because I was one of clearly MANY people calling in to complain and ask where their service was. She told me she was being fired because she actually had told me and other customers that she had no way of getting in touch with the service people and she was as frustrated as me [and them]!! Finally last Thursday, I'm told service will be here to install between noon-5 p.m.YESTERDAY. After 5 p.m., Dan arrives (I believe he's the owner) and says his van broke down and he left the part on the other van. Swears he'll be here "tomorrow," which is today -- he will take some cost off the service, "cancel his morning and be here before 10 a.m." SO after a hundred more unanswered calls this morning, I just called because at last notice Dan was 40 minutes away and on his way, (this was at 1:10 p.m.), I was just told -- at 2 p.m. that he was no longer coming and going to do the work, because I was angry-- and told him so -- that I have now waited in my house for two full days and that he lied and lied and lied and lied about the service. NOW -- he's not even coming!!! WORST business ever!! I have NO idea how this place is allowed to get away with this crap. I have no doubt that the good reviews on this site are from friends, family, or the owner himself. They are ABSOLUTELY NOT TRUE! DO NOT USE THIS NON-COMPANY!!! read more