Aug 12th. So after having time to evaluate the tint having had back surgery & the owner not showing the courtesy to call me back ALONG WITH THE WORST TINT JOB I HAVE EVER HAD DONE. I AM CHANGING MY REVIEW TO A 1. They are not who they used to be. I was going to have my company fleet vehicles done, but sorry for them that will not be happening. I should have gone with my gut & gone elsewhere. There are little bubbles sporadically throughout the front windshield & elsewhere. I don't keep my cars for long so I'm going to have to get this all removed to avoid a decrease in value. The dealer had the car tinted when I got it. Should have kept the 3m. WAY BETTER JOB. LINES WERE CLEAN. SORRY ASTRO CUSTOMER CARE IS NUMBER 1 & YOU HAVE LOST IT.
Original review.
So I have to be honest about this. I have been hesitant to post this as I am trying to be patient. I was very hesitant with the reviews to come back here. I have been going to Astro since 2000, when they were a few buildings down in the corner area. In 2000 they did one of my first cars, my Firebird. Family introduced me originally, and I have been coming and sending people ever since. They had since done 7-8 of our cars maybe more I lost count. With my Lexus GS just done a week ago it's hard to pass judgment. I still have bubbles that to be honest I don't think will dry out. It's been a few years since my last tint, but I am being optimistic things look better. At the moment not happy. Paying $665 for the whole car with bubbles not cool at all. I understand dust it's not a clean room, but if friends can pay 200 I can pay 3x that & expect it to be GREAT.
I know they will take care of me, or so I hope, but still this was my original concern. After speaking with Trina I decided to give them the shot. They hadn't let me down. Other places with Pinnacle have tons of reviews making it easier to be confident. I also know a lot of people offer incentives just to post & people post when they don't do great. I chose based of previous experience. My tint was put on 3/2/17. I will give it a full week, but with my car being in the sun the last few days & it being warmer I don't see this helping. Now if I need to get it done again that's on my time. What they don't realize is expectations are high having come here for 15 years, but I can justify that having had quality work done in the past. I had only one issue with my firebird that window was huge had major defroster lines and had tons of bubbles. Next time around perfect.
Friend of mine went & had his cars tinted on Sunday 3/5/17 a rainy day & they have no bubbling at all. They used a different film no formula one. They went 3m but paid significantly less for 2 cars than I on my single Lexus. When you pay $665 you don't expect to be told your car is done & as you're picking it up have to walk back in to tell them there is something wrong with your mirror. Forgot the screw. Taken care of but to me a huge negative. I work with major clients Google Facebook NASA, so attention to detail is huge for me. I have yet to put the windows down but today is day 5 so we will see how the lines are. I paid extra for hand cut so I hope to see some damn good lines.
Trina is great, Clarice from years ago great, but Trina shouldn't be put in difficult situations. Having to screw my mirror on. Having to go back the next day because the mirror wasn't tight enough. Having to hear me say you scratched my door trim. Having gone to this place for 15 years plus these are things required, not just expected. Expected is that you treat my car as your own or better. I washed it the day before detailed in and out to see liquid lines down the back. I immediately wiped up, so no pics but they wiped up that's key if not my Cabernet leather would have been marked.
Also when you request to hear from the owner & have yet to hear back just makes you feel like another number.
Been a customer for 15 years and sad to say probably won't be getting my next car done here. Hope that if I'm not happy they will take care of me & make things right. This post will remain neutral & upgraded according to feedback, response to issues, rectifying my problem areas. read more