I loved the previous management of this place, they were GREAT!!! The previous owner and his wife were genuinely nice and honest (most important). They never tried to nickle and dime the clients and understood the concept of customer service.
Under the new owner, this place has taken quite a plunge in my eyes. From day one the new owner increased the prices (from $1.10 under original ownership to $1. 25+, as prices seem to vary with him) on clients and didn't bother providing notice. It wasn't until I started analyzing my receipt that I noticed something just wasn't right. After further inquiry, I finally realized that I had been getting charged more. In addition, he isn't genuine, instead very fake. I give him an "E for effort" for trying to ACT nice but his nasty side slips out every once in a while. I, and other individuals, have had run-ins with him over his diminished service, hours, and inconsistent prices. On one occasion his door was still open (with an "open" sign on the door/window), so I entered to pick up my clothing. It was evident that he became a bit bothered by the mere fact that I was in his store at this time. He advised me that the store was closed at this particular hour and I was in there past that time. I advised him that I did not realize this but did point out respectfully that his doors were still open and the sign outside the door clearly stated "open". Though I am sure he realized he was wrong, he went back and forth with me until I eventually ended up apologizing (took the high road). However I was left with a very sour taste in my mouth. On other occasions I have requested same day service, paid for it (which is a premium charge), and not been able to pick it up that same afternoon but instead the next morning. He has called me out on it reminding me that I ask him to perform same-day services and didn't come to pick it up. . . He just doesn't get it, it's not like he is doing me a favor, I am paying more money for this service.
He also tries to get over on people. For instance though he knows me by name and is well aware of what service I always request, there have now been several times when I have sent my wife to drop off my clothing and he has ended up charging me more for an upgraded service which we never requested. Note: I make certain that my wife instructs him that it is for me and what kind of service I want.
PLEASE BRING BACK THE OLD OWNERS!!! I have finally had it and have decided to try different cleaners (Smile Cleaners on Guy Lombardo). I am praying that they are keepers. If it works out I am taking myself and the 20+ circle of friends/family with me. read more