These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

The plumber arrived within 2 hours of my call for a clogged main drain which I really appreciated…read more He snaked it and the water flowed fine when he left. But two days later the same clog came back. I called and they did come out again for free but I ended up paying for a hydro jetting service the second time that probably should have been recommended first. Friendly guys but felt a bit like they took the cheap fix first just to get a service call fee.

They were able to come out the same day I called to check the AC unit…read more Edernst came in a timely fashion but unfortunately for him, he is allergic to pets so I felt bad because I knew his allergies were bothering him, especially since I had my dog with me. He checked out my unit and told me the dreadful news, that I needed another unit. He emailed a quote to repair the damages and a quote for a new unit. He did not provide pictures like other companies do but the service was great!

E was super informative about not only the issue that we called him for, but also general…read moremaintenance for our HVAC system. Kim was also very helpful in coordinating our appointment. I will definitely be reaching out to E & K again!

Service is excellent. I get text messages before appointments and when the tech is in route to me…read more The tech is on time and checks out everything. Super professional!

Made an appointment the day prior and happy they could come out right away. Technician was delayed,…read morebut company kept me apprised. Chris was here after regular hours and thoroughly completed his furnace maintenance. First time using these folks and pricing was great for annual maintenance program. Will continue and recommend.

I finally got a positive response. Thanks Mr Tillery I…read morefinally received a receipt for my payment. Let's hope my maintenance visit goes off as I hope with prompt and efficient service. I want to give a positive review.

R Tillery was a pleasant surprise! I had been getting the runaround from a warranty company who…read moresent an incompetent vendor out to fix our A/C repairs recently. I made an appointment on a Friday through my warranty company and the service vendor they assigned couldn't come until the following Tuesday. August in Georgia is no joke. The vendor ended up not fixing anything on Tuesday, but added 2lbs of freon and left. No inspection, didn't check the furnace, didn't come in to check the vents, nothing. So on Wednesday, once the A/C went out again I followed up and made an another appointment, this time we were set for for Friday. The second tech the vendor sent tested the freon and saw that it was empty even though they had just added 2lbs 3 days ago. So the second tech did some test and started packing up. I asked what time he'd come back so that I could be home and he indicated the test takes 48-72 hours to determine where the leak is. I'm not a HVAC professional, but that sounded odd. Once the second tech left without attempting to fix anything, I started calling around and found R Tilery's website. I called to see if I could make an appointment and Ray himself picked up and said he could come later that afternoon. Wow, same day service, what a novel idea. You'd think if I told the vendor my warranty company used that other company's can make same day appointments it would make their heads explode. Ray showed up a few hours later, took the A/C unit apart quickly and inspected the inside and found oil in the bottom of the unit indicating a leak. He tested some gas in the line and we could hear the gas leaking from the unit. So it took Ray all of 15 minutes to do what two different techs could not do in two separate visits. Ray was great, I should have called him first. Don't be like me, call ray first. We will be calling him again if we are ever in need. Thanks Ray!

Great service, Vu is super friendly and knowledgeable. Did not feel any pressure and was very…read morethorough with his explanation even though this is nowhere near my area of expertise. Would recommend him to all my friends and family as well as anyone looking for help with their HVAC system. 5 stars all day!

Want to recommend Vu at Smart Comfort Heating and Air…read more I've tried a few companies for HVAC issues and decided to try Vu after some positive reviews on Google, and I'm glad I did. Keeping your HVAC in good condition is better than dealing with issues that usually end up as emergency situations. I contacted Vu to find out if they offer maintenance programs and to find the cost. Price was reasonable so had him come out. Communication was clear, he informed me when he was on his way, and he was punctual. His did a thorough evaluation (since it was the first time he was seeing the system) and provided some recommendation. He wasn't pushy or seem like he was wanting to make a quick buck. He's now come out for 2 visits and one when I blew a capacitor (that I didn't change when he recommended me to). Moral of the story, keep your system in tip top shape, review the recommendations and ask for a reasoning. Vu did that and I understand the things he's charged me for. I feel my system is in a better condition now than a year before. He so installs new systems and thermostats. I have already recommend Vu to a few friends. A+

Service was clean and appropriate for the price. They even put shoe covers on request.read more

Not getting answers to questions on the AI system and no one picked up when I call...read more

Erik was on time and was done in less an hour. He was respectful and got to work right away. Would…read morerecommend them.

Wow, What a great new small business! Eric came to check out my AC that stopped working this week…read more Called him at 8pm on a Wednesday night. Came the next evening! What an intelligent, articulate, polite young man that carefully listens to his customers! I am a former educator with a good bit of knowledge of how to fix things so I'm not easily impressed with customer service now days! A very skilled young man that found the problem and had my unit working in about 30 minutes. Eric is a Miracle Worker and he charged me an incredibly reasonable amount for his work. Just an outstanding experience with him and I wouldn't use anyone else. He also saved me a tremendous amount of money on a unit that was very old! Just an all around talented and skilled young man with great listening and people skills that I am sure will take him far in his new enterprise. We all Need to support Small businesses like his as big corporate companies only want to sell you more stuff than fix your existing equipment. Eric just has a great company and I am proud to be his customer and know I can count on on him to be prompt, fair in his pricing, and really listen to his customers so he fixes things quickly and inexpensively!

Technician visited and upsell began. Minimal testing of unit and did not clean coils with coil…read morecleaner, only water from my house. Tried to upsell on two items not needed for unit. Once great service struck down again after local owner sold out to large investment group.

The technician that serviced my HVAC was professional and well trained. However, in my opinion,…read moretheir prices are shockingly high. They charged $662.00 to replace two home thermostats and their membership fee, which includes 2 semi-annual furnace inspections and a water heater/plumbing inspection is about $180.00. That is more than double other HVAC businesses.