I left a prelimary review of Associa 18 months ago based on some initial impressions right after this property manager was awarded the contract for our townhome community. Regretfully, my spider sense was right on. Putting numerous day-to-day service issues to the side, their financial reporting systems are a joke and apparently staffed by amateurs. After a year and a half, the financial status of the community is about as accurate and transparent as a Magic 8 Ball. Not only are their numbers fiction, they simply will not acknowledge the wholesale futility of their endeavors that often requires full time intervention by a cadre of residents trained in the accounting arts. Basically, if you lack accurate accounting, all other facets of any service portfolio are rendered meaningless. If this weren't about something as serious as finances, I'd be laughing. Absolutely zero stars... if I counted that correctly. read more

If we could give this company no stars we would. it's unbelievable that it's your job to make sure all certifications are up to date yet our FHA certifications lapsed because they "didn't know". This option for buyers is huge in this type of development. Also, response times are so slow.. that's if you even get one! read more

horrible association, they have a system that tacks on late fees after you pay balance plus fees. I was late by a week and received a notice which was paid right away. little did i know that notice was a 10 late fee and 25 fee for the letter. Did not know i had any balance until I received another letter charging me 80 from late fees and new late fees that were added since i paid my balance????? I have rentals in another HOA and I have never had a problem after 10yrs. Not Associa they were a problem from time i purchased my property in 2023. read more

You buy a condo at least thinking that it is yours but it turns out that it is not yours because companies like Associa Mid-Atlantic put constant pressure on you almost every day and do not solve your problems and in general the problems of this community .., decide for yourself what to do or buy a condominium or not??????? read more

I have been dealing with Associa for years. Having been a board member for over 10 years I can honestly say, they are all talk and no action! The upper Management is strictly for show to gain your business and then you never see them again. They then provide you with sub-par Managers who do nothing to help better your community. When you attempt to contact them, they don't call back. When you email them, all you get is a scripted response if your lucky. They are unprofessional and hanging on by a string. I would NOT recommend them for your Management purposes. Mike K. read more

Awful, wish I could give less than 1 star. Customer service had zero idea of what was going on. After 2 called and multiple emails they still couldn't fix the issues they were having. read more

I am a homeowner in the Monroe Chase HOA community in New Jersey, managed by Associa Mid-Atlantic. For over one month, I have been trying to obtain clear written answers regarding a major HOA fee increase and reserve funding decisions. Despite multiple emails and repeated assurances that my questions would be reviewed, I received only generic documents and vague summaries. None of my specific questions were answered directly in writing. The most concerning part of this experience was a written response from a Regional Director, Jennifer Johnson, who stated: "I am not aware that this association is considered affordable housing." This is alarming. Our community includes approximately 26 Affordable Housing units administered by Piazza & Associates. A Regional Director responsible for managing this HOA being unaware of this basic fact raises serious concerns about competence, oversight, and accountability. Throughout this process, communication followed a consistent pattern: Direct questions were avoided rather than answered. Responsibility was shifted to "the Board." Requests for Board member contact information were ignored. When I included additional recipients for transparency, replies were sent only to me and one manager, removing others from the email chain. After more than a month of correspondence, I received a two-sentence response attributed to the Board, without names and without addressing the original questions. This is not professional property management. This is a system built on: deflection, minimal communication, and lack of transparency. Homeowners pay significant monthly fees for professional management services. In return, we expect: clear written explanations, accountability, and respectful, informed communication. Based on my experience, Associa Mid-Atlantic has demonstrated a pattern of ignoring homeowner concerns and shifting responsibility rather than addressing issues directly. I strongly encourage homeowners and HOA boards to carefully consider whether this is the level of professionalism they want from a management company. read more

Blame errors created by the lock box on the residents. Use stand offish tactics and organizational bureaucracy to wear long term residents (over 20 years) with perfect records into submission. Apply fees in non-compliant manners. (fees on fees where the lock box created the initial problem) Refuse to provide contact information after multiple requests. Refuse to elevate requests to anyone that can actually help. Do not return calls. First negative Yelp review I have ever written. read more

Sadly the service and response time for this HOA is terrible, it took over 5 months to repair a door! While they are very polite; service is lacking. It often takes over 4 requests do get anything done and the quality is not great. I wish I did not have to write a negative review but after dealing with them for over 3 years, their service is not improving read more

Pictures attached. Stonegate Mount Laurel. Cardboard in bins overflowing. Use another...same result. Street lights out of commission, never safety checked. Reserved spots for residents...washed away/eroded. Never get repainted unless you do it yourself. ​ read more

Associa Mid-Atlantic - Street lights out. - Property Management Near Me - Mount Laurel Township, New Jersey

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Moving to a community and have questions. Called for a week. Get different operators saying someone will call me. Never. Talk about first impressions. read more

Absolute worst company to deal with, no contact information on the website, hard to get any information about meetings. They love to send out nasty grams, threaten to fine you but then do nothing to enforce the notices. We have complied with every notice but the townhouses on our street are not being kept up. Overgrown grass, fences falling down, basketball goals all over the streets with limited parking spaces, black streaks all over the stucco siding, trash all over yards. Just do your jobs!!!! Stonegate looks terrible! Notice every response to these reviews is the same. read more

The worst property management company ever. They keep raising the HOA but don't do anything additional? Our mailbox outside has been down on the ground for over 2 months. Not one person out to fix it. We're paying all this HOA money for our neighborhood in Bensalem, PA to look awful? Disgusted by the service and price.. read more

Associa Mid-Atlantic - Broken Mailbox - Property Management Near Me - Mount Laurel Township, New Jersey

The most miserable property management company EVER. Awful service, impossible to get anybody by phone and after multiple calls and a month of waiting, they still won't call you back. Any property board who chooses Associa should be fired. read more

Poor management company. Not helpful. Won't talk on the phone. Only in the app. Is not flexible with a brand new HOA. Charging over $100 in fees, without working with their homeowners. Requested proof of their letters of late payment, because I never received. Also, their "bi-annual or semi-annual" is listed as March 1st and June 1st. Not fair for those struggling! read more

Unorganized, unprofessional and possibly unscrupulous management company. They do not keep their promises. We have to followup numerous times and they unreachable most of the time. They add unreasonable charges. Stay away read more

I've had other bad experiences with them from the past and had hoped that the new management would be different. Silly me. They can't even be bothered to read an address correctly and gave me a trash violation for my neighbors trash. -------------------------- Edit: Associa responded below that I should call them; however, The only reason I posted this is because they don't return my calls after I warned them that if they did not call me back this time I would post it to social media. Calling them is futile. This is the second time that I've had an issue with them. Just like now, last time they responded to me only because I had to post the complaint on social media. They do not call you back. Ever. read more

Associa Mid-Atlantic - Photo taken from bedroom window. - Property Management Near Me - Mount Laurel Township, New Jersey

Out of all the professionals I known throughout my 30+ years in this industry, Associa Mid-Atlantic team really cares and if they know your concern, even the Branch President and Vice President are hands on. Even the VP of development is there to assist as well. Overall, there is over 50+ years of experience and the entire staff are always willing to help and if they do t know the answer, they are committed to coming up with a resolution through satisfaction. Definitely recommend this company to anyone that is looking for a career or any Association looking for a good company to manage them. Thank you. read more

good morning, i reside at circle drive and i'm writing (several unsuccessful attempts-since late december) to address defective lights in front of 11 & 15 circle drive, sicklerville nj 08081. it's a danger to everyone in my community; so many things can result, such as, our cars/houses being broken into, someone's pet being injured, or one of our children being struck by a vehicle, etc. this is an issue that has been brought to jim o'toole's (our community manager's) attention but he continually treats it as though it's not a bigggggg dealllll. i guess he's waiting for a lawsuit to follow. what am i paying an hoa fee of $83 a month for????? reciprocity is the name of the game!! rest assured!! beware! beware! beware! read more

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Rob is the best! Great customer service. Someone answers the phone! Took good care of me!

So - four days later, the company responds to this yelp review. No one from the HOA has called me back or responded to my email asking for help. I *did* get an email with a complaint that someone was removing carpet without asking first . . . well, yeah - if the pipe burst, the soggy carpet has to come out and I emailed the HOA but they never responded. read more

the worse management company ever!!! All they do is collect your fees month after month and dosen't do a damn thing to make you happy as a homeowner think twice matter of fact do not have this company as your Hoa for your development PERIOD read more

The issue with my sidewalk was finally resolved on 4/16/2022. But it never, ever should have taken 5 months, numerous emails, local code enforcement inspections, several zoom homeowner meeting requests, two lawyers and an unfavorable Yelp review to get results. read more

Associa Mid-Atlantic - Fresh damage that was done removing/reinstalling the railroad ties surrounding the flowerbeds by Associa OnCall - Property Management Near Me - Mount Laurel Township, New Jersey

This is without a doubt the worst management company I have ever dealt with. They never answer the phone, return messages, answer emails or texts. I lived in The Yorkshires for 21 years and every neighbor I have spoken with has the same complaints. I will never buy a property that they manage. I can't understand how they stay in business. From reading the reviews I'm not alone in my feelings towards them. They are not worth the one star rating. STAY AWAY!! read more

So, Associa in Langhorne, Pa. has closed my request WITHOUT even speaking to me about anything. And to top it off, Associa Mid-Atlantic has NOT contacted me, even after telling me to send them an email about my complaint. I left my email address along with my cell phone number and nothing from them. Seems like they're running this like organized crime. Pay up but you get no service. Again, I gave one (01) star because I couldn't give zero stars. read more

We purchased a property in Links II At Valleybrook on May 21, 2021 and we have been trying to reach people at this office since we moved in and have never received a response. Michael & Sue read more

Our HOA Enchantment at Hamilton (Hamilton, Mercer Co. NJ) recently (Jan 2023) contracted with Associa Mid-Atlantic and as soon as they did a whole raft of billing problems arose...Total chaos in our current HOA monthly fee billing....Everyone here at Enchantment is complaining.... They are SO bad that if they are not gone soon I'm selling our house read more

The HOA hasn't responded to me in weeks. They made a typo on my exterior change approval that is preventing me from starting work. I have called, emailed, and even had board members reach out. I will probably need to include next of kin on future communications. read more

I have no words how horrible this association is. I have sent multiple emails, voicemails and no one ever returns the calls. Absolutely horrible. I keep calling and emailing but no answers. They are not willing to help but extort the property owners. Just terrible. Stay as far away as possibl. read more

I live in a townhome in Centennial Ridge & have black mold in my powder room, foyer as well as kitchen due to outside flooding. I complained to the HOA repeatedly a number of years ago & was ignored. The damage inside is excessive to the tune of $20k as per Serv Pro. I was told the outside needed to be addressed first with regards to drainage issues. It was a huge job but was finally completed about 2 months ago. I am STILL waiting to hear back from my property manager after several emails have gone unanswered. Oh yea almost forgot my homeowners insurance was cancelled because the black mold isn't resolved. Frustrated beyond belief read more

Associa Mid-Atlantic - Plastic covering the exposed mold - Property Management Near Me - Mount Laurel Township, New Jersey

This is the worst HOA out there. They make their own rules and increase payments and "special assessments so high that people can't pay. $175 for a roof assessment with no guarantees on the work, plus a 75% increase in the HOA payment. NO ONE EVER ANSWERS THE PHONE OR CALLS BACK! Beware! Do not fall for their BS in the sales process. They are the worst!! read more

I have been trying to contact Associa Mid-Atlantic for like 2 years on and off about a dying (now dead) tree just off our property line. It's tall enough to hit the house and will most likely do pretty good amount of damage if it falls. We have also been trying to get approval for a Hot Tub for months which is now just sitting in our freaking backyard useless and I can't get a damn response from anyone (we reached out months in advance before purchasing and the tub took 3 months to even arrive.... soooo almost half a year and nothing). I actually had to drive up to the office and wait outside until someone came out. Alan Tate assured me he was going to work with me but I have now followed up 3 times from the initial email I sent after speaking to Alan since nothing has been done and I haven't gotten so much as an acknowledgement. I have copies of the emails if you guys want to reach out. Please know that if that tree falls and hits my house, I will be looking to pursue compensation for any damages. read more

Associa Mid Atlantic manages our development which is The Grande at Kinds wood in West Deptford. This company of the worst in maintaining common areas. They are supposed to clean every month, but this is not happening. I have send several messages to the so called manager Christina Pagnotti, never get a response or the requests being taken care. literally this company is taking advantage of residents. read more

Structural problems were found in my condo unit in Voorhees, the hoa sent Oakwood Builders out and tore out my ceiling 8 weeks ago, however they have stopped communicating with me as of August 5th. I've sent messages to the hoa, and also to the builder to find out when the repairs will resume however they have been completely unresponsive. I have no ceiling in my living room and part of my dining room, there are sagging beams in the attic area above my unit, and they stopped all communication and work? This is not acceptable, I demand answers and want to know why I'm being ignored! I am now afraid my home is unsafe to live in! read more

Terrible people to deal with! Very difficult to reach them on the phone. Left several unanswered messages. Poorly construced web site. read more

Terrible. They have no interest in working with you and helping you. They just look for ways to fine you.

Extremely disappointed in this company! We purchased a home in Seacrest Pines, Barnegat, NJ in 2017. At that time, we received a signed copy of the HOA rules.The first year, we had no real complaints about the services provided by Associa, per the Rules. The snow was cleared, our sidewalks and driveways salted. Our lawns were kept. That ended this past Winter. They refused to clear any snow under 3 inches and salt our walkways. This Spring, they have refused to weed and mulch around the trees. All part of their agreement. read more

They were so negligent and delayed in responding to requested information for closing documents that they delayed closing AND had the nerve to charge us an extra $220 late fee because of THEIR delay. It's been over a week since I called and emailed Alan Tate with correspondence and still....nothing but crickets. Their lawyers are even worse. Unprofessional, don't return calls, etc and in the meantime charge you extra fees as a result. I hope The Renaissance Club retains another management company because they are the worst. read more

The Local "on-site" HOA Mgmt folks are quite good, However, I echo others on the ratings and results of this Mgmt company's main number and location. They don't take calls, never return calls. read more

HORRIBLE! Horrible service, property not managed, just letting the property go down before our eyes, maybe it's because they don't live in the community or can't afford to. They're lack of caring is amazing to me, we end up having to take care of our own property and pay HOA fees. read more