Out of all the professionals I known throughout my 30+ years in this industry, Associa Mid-Atlantic…read moreteam really cares and if they know your concern, even the Branch President and Vice President are hands on. Even the VP of development is there to assist as well. Overall, there is over 50+ years of experience and the entire staff are always willing to help and if they do t know the answer, they are committed to coming up with a resolution through satisfaction. Definitely recommend this company to anyone that is looking for a career or any Association looking for a good company to manage them. Thank you.

Awful, wish I could give less than 1 star. Customer service had zero idea of what was going on…read more After 2 called and multiple emails they still couldn't fix the issues they were having.

Rudeness, incompetence, and complete indifference to problems. Abuse of power and an unwillingness…read moreto improve living conditions at the owner's expense. Intimidation with fines for simply asking to address critical issues--such as replacing windows at the owner's cost that leak when it rains, are broken, and covered with mold; or allowing the replacement of a broken, outdated front door that has been breached twice by burglars. Because of this company, I lost my faith in justice and even my will to live. They have driven my health into a state where I've ended up in the hospital. I used to live, work, and be happy. Now, my feelings have been crushed and trampled. I was not born in the United States. I am a first-generation American. And in 20 years of living here, I have learned what true emotional distance feels like--thanks to this organization.

Very rude. Not transparent. They don't follow the rules. They are bullies! Had an emergency and…read morethey were very unhelpful. Threatening homeowners. But remember. We pay their salary.

this man has disappeared and my rent and my tenant's deposit is missing. DO NOT USE…read more contact me if you have experienced the same. i'm considering my legal options and would love to band together with other people that have been victimized.

I wish I could give a 0 star review. Randy is the worst! He disappeared, and stole my money, and my…read moretenant's security deposit... Guess I'm on the hook for it. Need a new property manager ASAP!

Cory was responsive and helpful with my real estate needs concerning property management of my…read moreinvestment properties. Every concern I had was immediately addressed.

Great service and personable folks to deal with. I definitely would recommend them. It's always…read moregood to try different companies.

Attempted to rent an apartment they had available in another area (first weird clue), and I decided…read moreto cancel my booking. I was under the impression that I would be able to cancel by a certain date without penalty. They snuck in a confirmation email that they would take between ten and 100 percent deposit in a few days. Found out they would take 50% unfortunately when I saw a withdrawal from my bank account. I requested a refund when I called their number listed. The person answering said an annoyed, "Hello." ... to answer their business phone. No introduction, no nothing. Didn't know the name or role of the person I spoke with. I requested refund politely, and I received a hesitant response stating that they thought I might get it back in a couple of weeks. What a load of crap. What incredibly not customer friendly customer service. Do NOT use these people.

The best of the best. These people are honest, efficient, caring, kind, and good at property…read moremanagement.

I'm President of the Cobblestones At Chestnut Hill Homeowner Association and contacted Onyx when…read moreThe Board decided to end the management contract we inherited. I was comfortable negotiating terms with Vicky and Zach and I knew they understood every concern and past mistakes the new Board didn't want to repeat. Our Onyx contract is still only 4 months old but after our community town-hall tonight, The Board and and community have expressed nothing but praise for our new management company. Our files, documents, investments, and our money is respected. The quality of work contractors they have recommended and brought to us have exceeded expectations. Onyx is who you MUST use for management If you are a mindful, honest, and caring HOA Board that wants to move your neighbors to be excited, activated, and hopeful.

Update 2026/03/05:…read more The maintenance issue was resolved on March 2, 2026. After I posted the February 26, 2026 review (see below) and emailed multiple people at Onyx Capital Management on February 26, 2026, Mr. Zachary G., the maintenance manager, personally intervened, reviewed my video evidence accurately, apologized and took full accountability for an initial vendor error. He ensured the repair was completed promptly and followed up with professionalism. I am updating this review to reflect that the operational failure was eventually corrected. However, I am raising this review from a 1-star to only a 3-star rating because the administrative process remains a concern. The general manager, Ms. Victoria L., prematurely dismissed my concern and deleted my community post shortly after it was uploaded. She also posted a public comment stating that the lamppost had been fixed, based on an inaccurate assessment of my video evidence. Furthermore, she did not reach out directly to clarify or correct that public statement once the error was identified. While the maintenance leadership is professional and capable, the administrative side of the business still has significant room for growth regarding transparency, due diligence, and resident communication. ------------------------------------------ Feb 26, 2026 My HOA has Onyx Capital Management as our management company. On 11/28/2025 I submitted a maintenance request for the replacement of a lightbulb of the lamp post facing my rear door. As for 2/26/2026, almost 3 months later, the lightbulb is still not replaced. I sent video evidence that it is not fixed. They replied with a photo of a working lamp post, not the one that is broken. Thus far, this company has FAILED miserably at keeping the promise stated on their company website: "At Onyx Capital Management, we set the utmost standards to provide care, support, and quality to our homeowners and Board Members." I have sent multiple emails and called a couple of times. I have been patient. But this latest replay is the last straw. Onyx Capital Management's failure in this case is completely unacceptable. ------------------------

I hired Dmytro to manage my Philadelphia property because I was moving out of state. He has been…read moremy property manager for the last 2 years and he has done an excellent job! He is very timely, efficient and responsive to both my requests and my tenant's needs. I highly recommend him, your property would be in good hands.