I had the most pleasant purchasing experience I have had in years!! I was afraid that great…read morecustomer service was a thing of the past, but Amir at Carolina Designer Rugs in Wilmington, NC has restored my confidence that this is not the case. He went above and beyond the basics to be sure I was selecting the best color and size for my new rug. He was interested in seeing the photos I brought of my furniture, wall color and other decor. He went into great detail on proper set-up and care for the rug and padding because it was important to him since we were from out of town and had to transport the rug/padding in our vehicle back home. Had we lived locally, he assured us he would have gladly done delivery and set up. I highly recommend him and his team if you are considering any new rugs or updates in your home. Sherrie, Greenville, NC

Very helpful and knowledgeable staff who go out of their way to help you find what your looking forread more

We are in the process of remodeling a house so we frequented Butlers a lot. What I really liked…read moreabout this store is the staff is very knowledgeable and helpful. The guys remembered my name and always thanked me for shopping there. If they didn't have what we needed, they found out when they could get it in and followed up with me.

The prices are competitive and the staff is amazing. With the sad state of customer service these…read moredays, it's nice to walk in here and see familiar faces and be treated with the utmost respect as every customer is. From the guy that's building a house to the guy that just needs a single piece of wood go to this place and get the full customer experience from the Ipe Queen!

We hired the Tailored Closet ( also know as Premier Garage and Tailored Living) to install full…read morecustom cabinets in every closet in our home remodel. We have worked with another franchise out of Charlotte that was excellent so we were very familiar with the product and process. We worked with Bob Bowman as the face of the company. He was able to pull up our prior closet systems and we said we wanted something very similar only tailored for this home. The overall experience was one of the most stressful of our remodel. Bob is not a skilled designer. Doors in our laundry were designed with zero clearance to the wall so the handle hits the wall. The shoe rack was placed in such a way that it could not fully extend to get out the back shoes without removing the shoes in front, and there isn't enough spacing to fit men's shoes on each holder. He added needless material to the top shelf that increased cost and made the closet area feel smaller. When we asked for it to be removed, they used a small plastic shelf style holder and missed the studs multiple times so we had 7-8 holes left in our wall and he told us it will likely fail. He ordered the wrong garage cabinets 3 times! Holes were drilled in the wrong places on some cabinets and then just filled. We were considered picky because we didn't want filled holes in a brand new install. Walls were dinged and dented. Materials were received damaged and some shelves were never received. We were considered picky because we want the damaged shelves to be replaced instead of repaired. Bob said he would be on our install every day when it was our turn. We had to delay the install by a couple weeks and Bob said if we wanted his full attention and time on the job, we would need to wait for 1 1/2 months. It was a big job so we agreed. When the time came for our install we were told he could not be on the job every day because he was the designer, production manager, schedule coordinator and very busy, but he would try and check in daily if he could. The first day the two installers showed up, it was apparent that one was a trainee. He had to ask the most basic questions of what screw to use and the like. We were told that the installers would be on our job full time until it was done. As the job started, Bob then pulled the guys off for other jobs. So a 1 week install took 3 weeks. We started the process in March and it didn't finish 90% until August. Communication was horrible. Bob stopped responding to messages so we contacted the franchise headquarters. They reached out to the owner, Jeremy Stang but he never responded to us. Bob finally called. He made a list of damaged and missing material, which was already paid for. He reordered those items at the end of July and said it would take 6 weeks or so. We checked back in September and he said he was having problems with the supplier and to give it another 2 weeks. When we checked back again he said he was going to switch suppliers and the material would be in by the end of October so don't call back sooner. We then left messages at the end of October, again in November, and again in December. No reply. So in January of the following year, we called corporate back. Once again they called the owner Jeremy Stang but he would not take any action nor call us. Corporate apologized but said each franchise was their own business. When Bob called, he asked how could he help us. We said we have not heard from you in months and we are calling to follow up on the replacement of our damaged and missing shelves. He replied...I'm sorry but I have no recollection of that. I then forwarded him our text communication. Our attorney sent them a letter, and once again, the owner Jeremy Stang ignored it. We will now be pursuing this legally. This is a poorly run franchise. Support another local business for your closet and garage needs; a company that operates this way does not deserve anyone's hard earned money.

Love my new closets. They were so easy to work with. Great design and very professionalread more

I am totally in awe of the fantastic service we received from Closets and Things. First, Susannah…read moreshowed up on time for our scheduled appointment. I received the very reasonable quote within 3 days along with the drawings of our new proposed closet. She had listened to everything I had said about our needs and it was all included in the proposal! Then, it was all built in their shop in Wilmington--all local work and artisans. Three weeks late(when I could schedule it) John and Bruce arrived at my house at 11:30 am. ON TIME! I asked how long it would take for them to finish and John said they would be done around 4 pm. They were quick, efficient and very professional. My closet was installed, they showed me how to adjust the shelves, and they cleaned up the area. They pulled out of my driveway at 4:06! WOW! My closet is functional, beautiful and meets our needs perfectly. I have had many renovations done in my house; this was, by far, the best experience I have had. Highly recommend them!

Wow I have been calling around to find a wood workong/restoration place that might offer…read morerefinishing classes. No luck at all until I called Curtis. While he doesnt offer classes, he offered to let me come by and see what they do and what products they ise so I can do some refinishing of some mid century furniture scratches during our move. What a great guy!!!

Just had a Mid Century Modern Danish chair refinished by these guys. Amazing job! I couldn't be…read moremore impressed with how it looks. Respect to these guys!

Excellent Family owned company. We had built in style cabinets and shelving installed by the…read morefireplace and in the sitting room. Parts of the projects had some challenges by Austin and the design team made everything work. The entire process was pleasant and the quality is excellent with great attention to the details. I love that everything is designed and manufactured right in their own facility in Shallotte. YES I would definitely recommend you stop in and check them out for your next project or for new construction.

I bought my kitchen cabinets from them 8 years ago. The paint began chipping almost immediately…read more The touch up paint they provided is of a different sheen! The chipping has gotten so bad on the lower cabinets that I called them about it. They won't do anything because they're out of warranty. I told a cabinet door to Spectrum and was told the workmanship was shoddy, no caulking and it seems it's particle board used as the door insert instead of maple. I would not recommend this company.

Timely. Efficient. Courteous. Perfect. Highly recommend. 85…read morecharacters required for a review is too much.

Prices are very high and they actually quoted a charge of over $200 for one hour travel time when…read moremy 2 locations were 2 miles apart.