I just bought a car from West Point Auto and I want to say it was the easiest process I have ever…read moregone through with buying a car. There was no pressure to buy just answers to questions I had. Before I bought the car there were a couple of concerns I had and they were fixed immediately. My husband had had a stroke and was not able to be a part of the process. We had been to several other used car dealerships that tried to take advantage of the fact that it was my first time buying a car on my own but Jason took his time and let me go at my own pace. We love our new car and after checking around we appreciated the very fair price . I would recommend them to everyone looking for a used car!

If I could give a negative rating if I would. West Point Auto Sales. Buyer beware. My son purchased…read morea 2017 Ford Escape for 13000 dollars with a Level 3 warranty that cost an additional 2600 dollars. 8 months later the car had to be towed to the dealership for the entire dashboard being lit up in red telling him to turn the car off immediately. It was a coolant sensor which cost $466.00 to repair with the additional extended warranty, so he paid it. A month later the check engine light came on again so he bought a code scanner and found out it was a misfire in cylinder 1 so he took it back to their service department to be fixed but the service rep listened to the engine running and told him it could be the spark plug and the coil pack. He told him it would cost a lot more for West Point to fix it and it would be cheaper to fix himself. So he did. A month later the check engine light came on again. He finally had to take it in to their service department to look at because the car would not accelerate on the highway. They told us it would be 2 weeks before they could even look at it, so he left it hoping they would look at it sooner if someone cancelled. Surprise. We had to call them after 3 weeks to find out what was wrong with the car. My son was told the head gasket was a bust and it would be too much time to repair and they couldn't get parts for 2 months. The best option was to replace it with a used engine that had 78,000 miles on it for 7100 dollars. They handed me an invoice for 10,644 dollars in order to repair the car, but said that wasn't the cost! We confronted Jason about selling stripped down warranties where important boxes on page 4 were not checked and he said that would have been a surcharge. We never even saw those boxes at the time of sale nor did we have the surcharge option. I asked the service department to produce denial paperwork for the repairs and I asked the warranty company to produce denial paperwork. I still haven't gotten it and that was more than 2 weeks ago. In a nut shell, they sold us a car they knew had these issues because there is literally a class action law suit brought against Ford for this very problem and probably used a sealant like KSeal to hide the problem for a while, sold us a stripped down DOWC (which stands for dealer owned warranty company) and then basically told us there was nothing they could do about it and pretty much they didn't care. In addition their service department guy wanted to assault my fiancé in the parking lot and then called the police on us. The Better Business Bureau has been contacted and a complaint has been filed along with a complaint to the Michigan department of the Attorney General. If you have gotten to this point, you can contact me at kapage1970@yahoo.com and I will be happy to pass along any information in regards to what I have found out about the warranties and their shady business practices.

Quick and wonderful work! Would definitely recommend! Does not overcharge. Perfectly priced for…read moregreat service.

My son was traveling from Iowa to Allendale MI, moving with his stuff for school at GVSU when he…read moregot stuck in a traffic jam due to accident about 10 miles south of South Haven on a 93 degree day. After a while, his 2004 Ford Ranger with a 143,000 miles began to overheat and eventually stalled. When I called my Roadside Assistance, they needed a destination for the tow. Not being from the area, we had no clue and by pure chance the customer service person selected Bobby's. By the time the truck was dropped off at Bobby's, it was getting dark. Bobby's is a small repair center located in a residential area and his house is next to his shop. Even though he was done for the day and out working on one of his personal hot rod projects, he took the time to figure out what was going on with vehicle. The thermostat housing which is plastic, had begun to melt and the gasket had failed due to the extreme heat. Nothing he could do until the next day when he could get new parts. My son's baseball coach at GVSU had driven down from Allendale to help and took him back to Allendale where he was able to get into his apartment. I drove out the next day from Minnesota and by the time I got there, the repair had been finished. When Bobby started the truck to cool it off with AC before I took off, I told him that the AC hadn't been blowing very cold even before he had left. Without asking, Bobby charged up the AC and didn't even charge me for it. In fact, wouldn't let me pay him for it. BOTTOMLINE is that this guy is the real deal. For my son on his first significant road trip on his own, you couldn't have asked for a better outcome to a bad situation. The repair was half the cost of what it would have been at a franchise dealership. Bobby's shop is a 3 bay 2 lift garage. he's been in business for 11 years after working in franchise shops for 20 years before. PS I've worked in the auto industry for 30 years myself

Great and fast service! So friendly and gave me several options based on my budget. Good honest…read moremechanic. Cash only payments is the only drawback.

Dave is a great mechanic and does excellent work. Very fair on labor and does not oversell stuff…read moreyou do not need. I would highly recommend him!!

Awesome guys! Great work! Great price! Great knowledge on all cars. Family owned. Always done…read moreright. Best prices in the area.

Been getting oil changes here for a couple or three years. They do a very nice job and pay…read moreattention to detail. Very friendly and trustworthy. There is about half dozen places walking distance to have something to eat/drink while you wait.

Today my heat stopped working in my car. We called the shop and were told they probably would be…read moreable to get to us today, but when I stated that we are from out of town and have a 3 hour drive home they insisted that we come in as soon as possible and they would see what they could do. The mechanic was very honest, and told us the car wash we went to (with very high wind pressure) blew a fuse apart. He simply put it back together and did not want to charge us at all. We literally had to fight to tip them. Excellent service and sincerely great people.

Very honest and fast with fair pricing. A pleasure to work with. We were from out of town and…read moredropped it off on a Saturday and picked it up the following Monday afternoon.

It's a tiny shop and not fancy in any way, but they've always done good work and gotten it done…read morequickly and for a reasonable price on multiple vehicles I've brought in. Make sure you get an appointment and show up on time as you really don't want to have to wait at the shop for any reason.

Got me in within the week to get my muffler welded back on. Got it done when they said and picked…read moreup up with no problem. Looks like they did a solid job.