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Aspen Dental - Seabrook, NH

1.6 (18 reviews)
Closed • Closed
Updated a few days ago

Services - Aspen Dental - Seabrook, NH

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

Aspen Dental - Seabrook, NH Photos

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I'm happy to hear that, Angela. Thanks for sharing! - Dawn, ADMI

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Cold & corporate environment. Pushy with sales at every chance. Find a small dentistry and safe yourself a lot of money.

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Ask the Community - Aspen Dental - Seabrook, NH

Family Dental of Seabrook

Family Dental of Seabrook

2.7(7 reviews)
0.5 mi

My mother, who has dementia, had an appointment here, and the experience was extremely upsetting…read more We received a confirmation text the morning of the visit and arrived within about five minutes of the scheduled time. The receptionist initially acknowledged that our arrival was reasonable. During check-in, the receptionist's demeanor noticeably changed after reviewing my mother's chart. My mother and I are registered tribal members, and that information is noted in her records. She then stepped away with a coworker just out of sight. While we could not hear the full conversation, we could hear enough of the tone and partial comments to feel uncomfortable and unwelcome. After delaying the check-in process themselves, we were told we could not be seen because we were supposedly 11 minutes late. When I pointed out that part of that delay was caused by being asked to wait, the explanation changed and we were then told we had failed to confirm the appointment, despite receiving a confirmation text that same morning. What was most upsetting was how the situation was handled. Instead of helping resolve the issue, the office manager escalated it. My mother became visibly distressed and believed she had done something wrong. I had to bring her to the car to calm her down. When I returned briefly to cancel my father's upcoming appointment, the manager continued confronting me. Even after I left, she followed me out to my car and continued the confrontation, causing my mother even more distress. No patient, especially an elderly patient with dementia, should be treated this way. We had a much better experience here in the past, which makes this even more disappointing. Based on this experience, we will not be returning.

I'm really disappointed to be writing this, especially because the hygienist I saw at this location…read morewas absolutely fantastic--kind, skilled, and thorough. Unfortunately, my experience with the front desk receptionist, Derek, was the complete opposite and has ultimately led me to seek care elsewhere. I called to reschedule a cleaning appointment, only to find out it would cost me $300 even with insurance. I now understand that there is additional treatment required, but at the time, I was simply trying to schedule a basic cleaning that I assumed was covered by my insurance--especially considering I already pay $350/month for it. I figured some maintenance is better than none, and I was trying to do the best I could with my current financial situation. When I expressed this, Derek repeatedly spoke over me. When I asked him not to interrupt me, his response was, "Well, I can hang up if you prefer that." Completely unprofessional. What could have been a calm, understanding conversation turned tense due to his tone, lack of empathy, and dismissive attitude. To be told by a receptionist that getting a cleaning without the additional treatment would do more harm than good felt inappropriate--those are decisions and explanations I expect from a licensed hygienist or doctor, not someone at the front desk. It's unfortunate that one person's attitude overshadowed an otherwise positive clinical experience. I will be moving on to an office where the front desk treats patients with respect and lets the medical professionals guide the care decisions.

Aspen Dental - Seabrook, NH - generaldentistry - Updated May 2026

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