I had an appointment here and the doctor was very nice and helpful. Spent time with me to create a…read moreplan of care and options. I was very impressed and would recommend go there.

I arrived on time, several ministers before my appointment. The front desk reception girl asked me…read morefor insurance which I provided. She said this is HMO not PPPO. Very rude tone of voice as if HMO is not welcomed. I said that I found your office on Aetna web site and that it shows you guys are taking new patients. In fact Aetna referred me ti your office. When I phoned this office, they booked my appointment with no issue. But upon arrival, the front desk receptionist is very rude. The receptionist said that I will need to call Aetna to verify if my insurance PPO or HMO. It was such a frustrating experience. After 15 minutes, I decided to leave. It is not worth my headache. As a new patient, I did not feel welcomed but judged. I was treated and talked to with disrespect and treated like a minority and outsider. The demeanor along was filled with discrimination and discomfort. So I told them that if you do not want my business, its Ok. im happy to leave. So I left.

These people lied and pushed my 80 year old father into getting a tooth extraction he did not need…read more It's been two months and he's still in constant pain because it hasn't healed yet. This place uses the patient's fear and high pressure sales tactics to prey on the elderly for money and they do not care how much unnecessary pain and suffering they cause. They need to be shut down.

Dr. Patrick Moore removed my broken tooth . I was very impressed with Dr. Moore's honesty and…read moresincere concern for his patients. Dr. Taylor Sutherland is also one of the nicest dentists I have seen in my 70 plus years on this earth. Her concern for her patients is remarkable and she has a way of making you feel like you are special even when you are being a little challenging. In response to some of the previous reviews regarding payment of dental services, I would like to say that several times when I was given an estimnated cost of service, the actual fees were less than originally stated. I was not asked to pay the original amount and then wait for a refund. I was asked to pay the adjusted amount (which was a nice surpirse to pay less than anticipated.) As a senior citizen, I would recommend Dr. Moore and Dr. Tayhlor Sutherland to anyone who needs a little extra patience when having dental work performed.

Excellent work!! Highly recommend to anyone who needs some serious dental work! The surgeon was…read moreamazing, the assistant was awesome and really helped me keep my cool when they were wiggling that tooth outta me , office is straight forward and very professional!

Terrible. The office was extremely hot, to start with. As for quality of care: what a mess! Instead…read moreof a technician dealing with a computer software problem, the doctor herself (Marissa Bergthold) spent time trying to fix it, while getting stressed and irritated in the process because they were losing time. The doctor negected to speak with me about the procedure. All these failures were made up by the super-hero assistant, whom I sincerely appreciate -- Macie. Thank you, Macie, for explaining the procedure in detail. Thank you for being calm and polite. Meanwhile, Mary, the financial person, was demanding, pressing and rude. When I asked clariying questions, she said she did not like my tone. Takeaway: I would never trust oral surgery to a doctor who was is frazzled and rushed.

This place is great. I had a dental emergency and they went out of their way to come back to the…read moreoffice and schedule a last minute appointment for me. Dr. Motaref is very friendly and caring, he definitely helps keep you at ease. There were a couple guys working on the office, I think installing cameras, and even they were ridiculously nice. They also had great things to say about the doctor.

These guys are awesome! Over 20 years of neglecting my teeth (and you all know why)... I had to…read morehave a root canal done on my first visit. I wanted the gas or yank the tooth so I could be done with it. Dr. Motaref explained in detail each of the procedures with consequences and outcomes. Fearful (grown man), chose the root canal, no gas. I felt nothing, not even the shot. My next visit was a cleaning. The last time (5 days ago) a tooth extraction, and again felt nothing. Each visit I was kept informed of what to expect while they were working on my teeth, sometimes in stereo :). After each visit I was informed of care, what to expect, and what to avoid. I have at least four more visits to correct issues, but not as extreme. Then it will be routine visits after that! I think their receptionist does all of the insurance footwork and has it on paper for you. Check in and phone calls, she is a warm receptionist. The hygienists are energetic, talkative, and some times sing with the background music. Dr. Motaref is not only professional but displays a bedside manner we would hope for from our own primary care physicians. They all make the visit stress free, almost enjoyable... come on now, we are talking about the dentist. LOL

It is the dentist. I have been twice and have not had any issues when it comes to billing,…read morescheduling or provided care as many of the other poor reviews state. Easy care transactions every time.

In general, I would say that I don't particularly enjoy visits to the dental office…read morebut I must say the experience I had at Monticello Family Dental has completely changed my perspective. The oral care provided at the hands of the hygienist Halie was truly first class. She was thorough, informative and provided a personal touch that was truly charming. I look forward to making my return visit in the near future!

I've been a patient at the North Kansas City Dental Group since childhood, and my experience has…read morealways been positive. While I've primarily seen Dr. Busch, I've had the pleasure of working with several hygienists over the years. Currently, Joyce is my hygienist, and she truly stands out as the best of the best. Joyce ensures that every visit feels like a thorough and rejuvenating cleaning. She provides detailed instructions about the specific areas of my mouth that need focus and sets clear expectations for improvement by my next appointment. There's nothing more satisfying than hearing her mention the progress I've made in brushing and flossing since my last visit. The entire team at North Kansas City Dental Group exemplifies professionalism and care, from the skilled dentists to the welcoming front desk staff. I typically don't write reviews unless I feel strongly about a service, and I genuinely believe that the quality of care here merits recognition. I highly recommend checking out the North Kansas City Dental Group. They not only enhance your smile with their exceptional dental care, but they also offer a range of other services that can improve your overall health. Trust me; this is truly the best dental care provider.

Cheap. New personal are new dental students and don't know or care how you feel. Pain is there…read morenew approach.

I had a tooth ache and called around as I'm visiting from out of town this week. They got right…read moreback to me and got me in right away. Front office personnel very kind and helpful, tech and dentist: very sweet and found the problem right away and took care of it. Highly recommend, 5 stars!

I have been a patient of Doug Sjogren since he was in his office on Roe. I have recommended him to…read moreat least five of his present patients. I went to him recently to have me teeth cleaned. The charge was $185. My research indicated that was dramatically higher than other dentists in the area. No other services were provided and I did not get a visit from Sjogren. I have since changed dentist and had a cleaning for $90. I have seen an attitude change at his office. I'm pretty loyal, but I'm done. I hope he is content making more money, but that won't happen if he is this greedy. Mark

UPDATED 4/6/22:…read more Another GREAT experience! I was a bit nervous starting with a different dentist but was quickly put at ease. I was treated by Dr. Barber and was so impressed with his caring, concern and attention to detail in my process. The assistants were just as professional and kind! I also felt a little more kindness from the office staff regarding payment for services. What a nice improvement than my first interaction with them. KUDOS to this great practice. I'll definitely ask to use them in the future when I need dental services. Original Review-Early 2022 I felt that I had great care during my procedure. Office staff was caring and very detailed in discussing the procedure. My only complaint is how harsh billing practices are handled from the initial contact. I do understand that these practices need their money and probably deal with a few deadbeats. Kindness can go a long ways when you are already dealing with procedures that are nerve wracking. I would highly recommend this practice if you ever need specialized detailed dental care.

If you're thinking about going to Oral & Facial Associates, I strongly recommend you take a minute…read moreand read this, because my experience with their practice administrator, Christy Loudermill, was one of the most frustrating and unprofessional encounters I've ever had in a medical setting. I went into this office with a confirmed price -- written, verified, and repeated back to me. I did everything right on my end so there would be no surprises. Unfortunately, the surprise came anyway, and it came in the form of a completely different, significantly higher bill. When I reached out for clarification, Christy Loudermill, who I was told was the "billing manager" (which already confused me, considering her title is practice administrator), handled the situation in a way that was honestly shocking to me. Her response came off cold, dismissive, and completely uninterested in the fact that their mistake had real consequences for me. Instead of taking ownership or offering real help, the explanation was basically a quick brush-off labeled as "human error," as if that magically excused everything. What made it worse was the tone -- like I was the inconvenience for asking why I was suddenly expected to pay far more than what Christy herself had confirmed. There was no sense of accountability, no recognition of the office's own miscommunication, and absolutely zero acknowledgment of the impact this caused. The entire situation left me feeling like accuracy and transparency simply weren't priorities for her. And the fact that someone in the office even referred to her as the "billing manager" just added to the mess. When the people working there can't even get titles straight, it says a lot about how disorganized things are behind the scenes. My opinion? If this is how the practice administrator handles problems -- with confusion, deflection, and an attitude that the patient should just swallow the difference -- then the rest of the office is likely following the same example. This review is based entirely on my experience, but I feel strongly enough about it to warn others. You deserve a medical office that honors its own quotes, communicates clearly, and treats patients with respect -- especially when the mistake is on their end. I won't be returning. And I hope this helps someone else avoid the headache, the runaround, and the dismissiveness I dealt with from Christy Loudermill at Oral & Facial Associates