Had an appointment at 1pm and arrived early. Gave the woman at front desk my insurance and she said "Now i'm gonna have to verify and you need to wait." I waited over half hour and asked if i was going to be seen soon as i need to return to work and she said "I need to check everybody else in first" I then asked for the deposit that i paid back so that I can go elsewhere and she did not care at all just told another employee to help me. Very rude and disrespectful. Would rate a negative if I could. read more

Woman at the front desk has horrible attitude. Never seen someone have their nose so high in the air and so mean.

Update from my last post. Have made numerous calls to ASPEN CORPORATE in hope to resolve the issue. I was advised that the local office will contact me in a week or two in regards for refund due to being overcharged. It will soon be two months and no contact from Local. Last time I contacted this local office and requested to speak to someone in billing, the rep got extremely upset and argumentative because I mentioned the word FRAUD due to a 8/31/23 claim to my dental insurance for upper and lower partials by ASPEN that I never received and my insurance paid them for it 10/23. This lead to another claim submitted by ASPEN dental for upper and lowers in 02/24 that my insurance company denied due to the previous payment. I ended up Being charged $1880.00 out of pocket. read more

I went in person to schedule an appointment upon researching my dental insurance they told me they don't accept welfare benefits insurance I had Medicaid at the time with a verified major health care organization Geisinger Healthcare Aspen Dental told me basically to get lost very rude very bad experience read more

I give this place ZERO stars. Went to my 1st appointment as a new patient and they didn't have me on the calendar. Is made the appointment through their online appointment setter. They're poor at getting back to you. They "don't get your emails". Once i finally got in, I applied for a loan, for the extensive work I need. I was approved but they forgot to submit it & it took so long to get my next appointment, that the approved loan couldn't be submitted. But they could get me another one at TRIPLE the monthly cost. Victoria is a liar. The rest of the staff treat you like cattle. read more

So I read all the reviews on Aspen and they were not good , I was very Leary but with dentures that broke in half I had no choice , Aspen was there for me I now have a very nice upper denture that fit well and in 3 visits and with in my budget the staff es awesome from the front desk to the lab personal that even repaired my original denture till the new one was ready , I only have good things to say about them , thank you one and all Don J read more

I had an emergency, they give me an appointment for the same day , I got X-rays done , staff very friendly . Overall very clean and professional. read more

I went and they said I had 6 cavities. I take good care of my teeth, doubted I had 6 cavities, so I got a second opinion. I had one cavity. So I do t know if they are incompetent or just money hungry. Would not go back. read more

Absolute scam of a dental practice, I had chipped a tooth and came here just to have it inspected and possibly get a temporary crown. They claimed to provide free exams for first visitors but forced me to pay $120 before I could even been seen in an emergency situation. Don't come here, period. read more

Called at 6pm as an emergency as it reads they accept emergencies. They closed at 7pm this day. Whoever answered said the dentist was working on a patient and was leaving after that. Kept repeating they close and leave at 7. Again said it's an emergency. Asked if they took emergencies as it's a possible cracked tooth/lots of pain. Said they did but closed at 7 and were leaving then. Asked how they treated emergencies n was told that they schedule them in the morning. I asked "you actually schedule emergencies??!" most ridiculous back n forth conversation ever-she never even offered to check with the doctor. I ended up just hanging up. Ended up calling another dentist who also was still open until 7pm and had to leave for a meeting but was told to come right over. (Thank you Century Dental-Mt Pocono) I had a horrible experience with the Stroudsburg Aspen office years back and hoped that the Mt Pocono office wasn't as incompetent, but they are. Don't advertise that you take emergencies or list your stipulations (i.e. such as only during business hours if that's the case) but bottom line is that emergencies are not something that you schedule. read more

I had to get my wisdom teeth removed. I was waiting for a call to give me pre op instructions, but instead I ended up calling them the day before and had to ask. They seemed immediately annoyed any time I had a question. I asked common questions such as eating/drinking restriction, smoking, and if I needed to pick up my pain management meds prior to my procedure. With great attitude I was told that they won't prescribe anything until AFTER the procedure. The week prior to my appointment I was in HORRIBLE pain and was taking about 800mg ibuprofen and it didn't even touch it. I called, again they sounded annoyed and told me they'd call back... they never did. So yet again I had to reach out to them. They told me that's all they'd give me. So I just had to deal with it. Immediately after my procedure I was in excruciating pain. The dentist told my driver I was fine and shouldn't be in any pain... meanwhile I was holding my face and sobbing! They made me walk out of the building while still high as a kite (I couldn't walk a straight line and the pain made it even harder, oh and there was a wheelchair in the building but they didn't let us use it) Being that I wasnt able to pick up my pain management and antibiotic medication prior to the procedure my driver had to stop at my pharmacy drive thru where the tech was very concerned when she heard me crying and screaming from the pain. I have had extractions before with nothing but Novacaine, I understand wisdom teeth are much more difficult, however I've never had such an ignorant, arrogant, disrespectful, and dismissive team in my life. The 1 1/2 star rating should've been enough to keep me away. If you're thinking of going here DONT!!!! read more

Nurses and doctors are very polite and explain things to you. I had a swollen face from a tooth infection and I was seen the same day. Only downfall is they do not take my insurance. read more

I'd give it less than one start if I could. Found them online. Went because of a toothache. They took a full set of X-rays at no cost as I was a new patient. After a half hour in the chair, a very young Dentist in 2 minutes told me I had a deep cavity under a crown, needed a procedure called a crown lengthening, and a new crown. He said I needed to do it quickly or I could lose the tooth. Then left the room. No explanation. Shortly after, someone came in to discuss the cost and payment plan option and set appointment date. I had no confidence in the dentist. I said I wanted to think about it and asked to have my X-rays sent to another dentist for a second opinion. The scheduler said her system would not allow her to do that but she would put in a request. Now a week later the other dentist never received. They called and X-rays were not sent. Had to redo. Don't use this office!!! Inexperienced dentists and money grubbing to do procedures. read more

I went to Aspen dentist with a severe toothache I thought I was going to die from the pain I am a diabetic I went to see if they can help me with my tooth pain I sat in their office for 2 1/2 hours when they took me to the back I told him I didn't have insurance I asked if I can do a payment plan it was only a couple of days till I got paid they looked at my credit and told me they couldn't help me so they sent me on my way with my severe tooth pain I will never go back to Aspen dentist the front desk secretary was rude and nasty how do people get away with a business like this they don't even want to help if you don't have insurance and you don't have cash they let you to die I would never refer this place to anyone it's very sad what this world is coming to read more

I would've given no stars, but since I had to choose one, there you have it. I scheduled my daughter for an annual exam and they are the most incompetent and unprofessional practice I've ever experienced. They examined my daughter and told me she needed all types of treatments and then quoted me an amount($308) that was not consistent with my employer insurance or what I had paid in the past. I questioned the bill and the women at the front desk said that's what came back from the insurance and if it's wrong, they would reimburse me. I asked for the codes so I could call the insurance myself. She said she did not know them. I had to wait to speak to finance. Once I told them, I was paying through my HSA, they decided to "check into it". Long story short, they never entered my insurance because what they had on file was incorrect. After the follow up visit and $22 later, I never returned. read more

Aspen dental is one of the most unprofessional place that I have ever been to. I ended up calling the police because they wouldn't refund my money. After waiting for an hour and 45 minutes I had enough and wanted my cash back. There was no manager on the property to assist. So the police came and I got my refund right away. The receptionist is incompetent and very rude.DON'T GO THERE!!!! read more

OMG talk about pushy. I called to get an appointment for my hubby. He was in extreme pain from a broken tooth. They tried pushing me for an appointment even after I told them I just saw a dentist recently for my anual. Called again to reschedule as hubby had too many drinks to number the pain and can't get out of bed. Pushed me again to make an appointment for myself.... didn't I just go through that? Told them it was an emergency and told me first appointment they could see for an emergency was July 28th.. one full month out!!! Are you serious? read more

The other day I left a 5 star review on Google, but after everything that happened on 10/4/22. I had a whole mouth extraction and was so looking forward to smiling again. After the extractions they placed my dentures in my mouth with gauze and I was told to keep biting down. I was trying so hard to do what I was told and and the uppers you could feel coming through my upper lip on the left side and it was so painful same and the bottoms on the same side! I was told to come back 10/5 cause I needed to pick up my meds and my dentures needed to be fixed. I went to my car one side looked like a roller coaster (tops from left) and bottom's just where so long as they told me I had to keep biting down how can you keep biting down when you're bleeding profusely and I actually had a overbite! I tried calling as told when I got home which was around 1:30 and I left at least two to three messages only to have someone call back at 4:45! I don't think it is fair that I have to accept these dentures since they were scraped down by both the Dentist and the Assistant! And the denture maker is just going to adjust them!!!! I WILL definitely demand to speak with the doctor/ owner to make a new pair read more

Save yourself a lot of frustration and time and don't ever use Aspen Dental in Mt Pocono. The Dr. there is the worst including his assistant. They have no people skills and are rude. Their main goal is to just get you out of the office. i used the Stroudsburg office several years ago and Dr Gupta was the Dentist there. Very nice and professional. He did a great job with the dental work. The dentist in Mt Pocono is unbelievable... To make a long story short my dentures did not fit... they were trying to press them into my mouth. I told them that I didn't want them and I wanted my money back. We spoke to the office receptionist Ryan, since the other receptionist left to work somewhere else. i asked if I could use the Stroudsburg office, and Ryan said he would give that office a call and the office manager there would call me, but of course we never heard from her. Do yourself a favor, don't use Aspen Dental. read more