Wonderful Experience. I have neglected my dental care for years because I was overwhelmed with obligations. Came in and heard the unpleasant news I needed extensive work last month. Today was my fifth visit. Filled two cavities and was going to place a crown today. Crown came back and it wasn't a good color match. So it is being sent back to get a better color match. Jasmine had to do extra work today with taking temp crown off, trying new crown, consultation with dentist, replacing temp again. Took 3 hours today in office instead of an hour. That was because the staff was very capable, concerned, and looked after my well being and appearance. I also had to have additional shots to numb area. Previous motorcycle accident left certain areas on my front mouth extremely sensitive. At no time was I doubted or scolded. Staff when out of their way to make me comfortable and well. I would highly recommend this office. Love my dentist. Love my hygienist. Love the dental assistants. Jasmine in particular did a superb job today. Susan D. read more

Would not recommend the Middlesboro KY Office. I have been trying for a year and a half to get back money that I was made pay up front before they would do an appointment. I even have my EOB's and contacted my insurance company to make sure I was overcharged $1300.00. I have wrote letters (to their corporate office, local office, and the dentist at the location) and have been to the business in person and no one can give me an answer or I am told the office manager will look into it and call me.. I have tried calling numerous times and have to leave messages because they never answer the phone. No one returns your calls. I even have copies of my EOB's and my account summary from Aspen showing what I paid. read more

The last time we came here was two years ago and the dental hygienist just about drowned my husband and I during a cleaning- literally so we were both hesitant to come back ! I eventually rescheduled a cleaning for both of us My husband and I both had appointments that we scheduled months ago and today I get a text saying they cancelled it ! When I tried calling several times could never get through and then when I finally got through the receptionist was rude and literally hung up on me mid sentence when I asked to speak to the office manager ! I do not recommend this dental office - I would rather travel hours away to get great service !!!! Oh and when I asked for the office manager she was unavailable!!!!! With so many local dentist and options I choose to NOT come here ever again read more

DO YOUR HOMEWORK BEFORE USING ASPEN. Aspen Dental is a corporate dental chain. They use Arestin, which is an antibiotic placed under the gum line to treat periodontitis. The efficacy of Arestin is questionable and the side effects are numerous. Many systemic side effects have been reported by numerous people who have taken it. In addition there are case studies that have shown that Arestin causes lymphoma in mice models. Aspen Dental is notorious for over prescribing Arestin, which in my opinion is used as a revenue enhancer. I would recommend anyone reading this to steer clear from this company. Go to a real periodontist, preferably one that is capable of the laser procedure called LANAP. LANAP is expensive however much better outcomes are being reported with it vs Arestin. read more

If there was a zero I would give them none. Don't waste your time or money. I bought their highest rated/highest priced dentures. PAID IN FULL BEFORE I EVEN GOT THEM! Not only did they break within 5 MONTHS, they wouldn't fix them even temporarily while I waited for a week for a new set. You can't even get them to answer the phone. BUYER BE AWARE! Go to a real dentist. Not a chain like Aspen. read more

I had two bridges done and told the dentist one had a pen hole in it because I could feel air and it hurt. I have since seen the dentist five months ago and they used my insurance for cleanings and other charges and said I had two cavities. I called to make an appointment to get them filled and they say they want to clean them again and I said no and they said they have to ask the dentist and didn't return my call. Retha read more

First teeth I had pulled they left a shard of teeth in my gums I had to remove myself. Now, they want me to wait a month to get two teeth pulled but want money up front. This place is a joke. read more

So far I've been in three appointments 2 tooth pullings which granted they pulled them no problem however consistently have not provided adequate support such as medication for the extractions as well as information on follow ups. Making a appointment is one of the hardest things to do. And just to confirm a appointment they had me on hold for close to an hour, as well as my wife. The phone is the plague, to these workers as they never answer. They prescribed me with one med that works really well, then the second extraction they gave me a completely different over the counter pain meds that I already had at home? 6000$ Like all that money and I should at least walk away feeling like I got a bargain not robbed. On one small tiny note the workers are friendly and try hard it seems however a smile is not all you need to keep business running. Corporate dentists should be outlawed because they don't care about us only the checks we are forced to write cause dental insurance is useless!!! read more

my advice is just walk-in. scheduling is a disaster. I waited 3 weeks to have a painful tooth pulled and they cancelled my appointment.

This place has ruined my dentures I paid almost $2000 for..my husband paid $3000 and now has to go to another dentist cuz they loosened teeth that are good, and his partial he can't wear...they get your money and treat you like crap..change appointments when you get there...rude people...do not go...a lawsuit is coming read more

just awful , unprofessional customer service . Had all 3 appointments cancelled without any kind of notification . I'm amazed at how this place is run .Took off work early 3 times to be rudely cancelled for no good reason . Have not known one person in town to say a positive word about this pit. read more

Went to office prior to Covid. Had 2 teeth refilled. They removed old "Silver Fillings" cause I have very minor pain on hot and cold and they said I had a hairline crack in both fillings. So they drilled and removed the silver fillings (well most of the silver fillings). They didn't get all the filling out so when they put the new white compound in my two teeth, they now look grey. If that isn't bad enough they are now much more sensitive to hot and cold and also now very sensitive to hard foods to where when I bite down it shoots a pain through my tooth and feels like the tooth is about to shatter or break in half. It has been over 2 years since they filled my teeth and some of the hot and cold sensitivity is not as bad as they beginning but still more sensitive than original silver fillings. Hard foods on the other hand are still no better, very painful and sensitive!! read more

By far the worst experience I've had with a supposedly professional organization. I've seen the actual dentist one time. My extraction date was changed not once, not twice, but three times! Every single appointment since then has been changed without letting me know until the day before. Then they want to argue with you about the appointment time although you still have the card with the time written on it. Extremely rude workers also. I had the impression done for my permanents a couple weeks ago. They busted a hole in my bottom denture and didn't even tell me. I didn't notice till I got home. Now they're threatening to give my (of course) rescheduled appointment to someone else because I was at work today and missed their confirmation call. Oh, and since my extractions I've had one dental assistant look at my gums quickly. As in, open your mouth "yeah looks good" then they're done. No one really even checked to make sure I was healing correctly. Even after telling her I had several places with bone or tooth pushing through that were extremely painful. Not one offer for a soft or hard reline either. It has been such a horrible experience. I'm ready to be done with them. Avoid this disaster of a business at all costs! Once they're paid, they are done with you. I'm currently looking into what can be done about the way I've been treated by them. Worst experience ever. read more