I am a new patient at Aspen Dental. The front desk staff was great and handled my insurance. Charly my dental assistant demonstrated experience when taking my medical information. She was gentle when taking my x-rays. Aspen has new advanced ways of x-raying that surprised me. Charlie is my hygienist. He spent much time reviewing my dental issues with me and started developing a treatment plan. I liked the way he included me and listened to what I would like. I trust him. I also met with Dr Choi. He is also very professional and will do my dental work. I have great confidence in his skill by the way he explained the dental work I need. Finally, I met with Maura. She reviewed my final plan and answered all my questioned about cost. I feel I have a great team and recommend Aspen Dental of Keene NH. read more

Horrible experience all around! Waiting hours to be seen Then seen for 2 minutes told to come back then charged 613 for a tiny chip chip came out! "Doctors" are a joke not one good thing to say about them! read more

The only reason I went here is because they take my insurance. Sarah took my Xrays and she was lovely. She did an excellent job. Then I got the hard sell- we can fix your crossbite (no thanks), you need a mouth guard (no thanks), you have to have almost $3000 worth of cleaning...wait, what??? I have amazing teeth. One filling in my head after 53 years. These guys refused to clean my teeth because I had "an active infection" going on. I went to my old dentist and paid out of pocket for the visit, and these guys are liars and thieves. I don't have any "active infection" in my mouth. They just wanted $3K for doing nothing. They are out of their tiny minds if they think I am spending $3K for a basic dental cleaning. Edit to add- I called the BBB on these guys for predatory practices, and I called my insurance company to complain about their BS. I am so angry. All I need is my immaculate teeth cleaned. Edit on 3/5/25 to Business Manager - I already know that, but thanks! /s read more

I want to Aspen dental in Keene, New Hampshire, as they were part of the plan that accepts my insurance. I went in for a cleaning and left with what I was told was "a medical necessity to protect my gums" They did not tell me that my insurance would not cover this and wound up with the bill of almost $3000 for a deep cleaning and scaling. When I called my insurance company, I was told that they in fact did not cover these procedures and also that the general exam and x-rays were never sent into them for review and therefore that is why I was being held responsible for the total amount. I understand now why people say this is like the McDonald's dental. I would absolutely suggest no one goes to this facility or any other Aspen dental facility. The only responses I have seen to previous negative post like this have been from the business manager saying we're sorry you did not have a good experience. read more

Try to get you to add more services that insurance does not pay for. Can't get just a cleaning without this issue.

Aspen Dental in Keene, NH should be avoided at all costs. My children had nightmare experiences. I chose AD because they are all over the place and I thought my college age children would be able to access car in what ever state they were in. My daughter has a difficult time with her teeth. She received 4 fillings in her upper front teeth. three months later she called saying her face was super swollen, she was running a fever, and her teeth were killing her. The pain was very sever. All 4 teeth needed root canals. The dentist who filled them left space in the cavity that caused abscesses to form. We went to the Brattleboro, VT office to have the work done. We were charged for all of the services. The Bratt. office confirmed the incompetency of the Keene office. Recently I received a letter from a collection agency saying I owed AD $1300 for my son's work. I contacted the office and have not been able to receive a statement.Nor did I ever receive notice that of an out standing bill. Because I don't owe them a penny. They insist on payment with services. What a sh-t show. read more

Front desk workers (BOTH of them) are rude and unable to provide any answers to simple questions regarding the business. On top of that I got a tooth pulled here and they left bits and pieces lodged in the gums which caused infection. When made aware of the issue they ignored it and said "it was normal". Ended up being put on aggressive antibiotics by another dentist who later had to go back in and singularly remove the pieces. Side note: her outfit is insufferable and gold headband is tacky read more

Awful customer service and they are incompetent when it comes to fixing and billing issues. I went in for a routine basic cleaning in October, realized my insurance wasn't on file so I paid in full in cash (more than I would if I had just brought my insurance card). Then I called them to give them my insurance, and to ask for the difference to be refunded to me. Instead, they continue to send me a bill for $65 threatening to bring me to a collection agency. This business is awful don't ever step foot in it, they will steal every last cent you have in a pathetic attempt to stay open. I'm telling you they are going under, look for a private dentist office and save yourself the trouble of being hassled for $65 for 8 months. Bye bye Aspen Dental you certainly won't be missed. read more

Stay away from this practice. I am new to the area and I went there because Aspen is in my insurance network.... After the dentist told me that my teeth were fine they tried to sell me an $8000 cleaning which a significant portion was not covered by my insurance I explained that I did not want this procedure and tried to get a general cleaning they refused to make an appointment for me. When I reminded them that my teeth are my own and I should be able to decide what procedures are done to me I was told by the office personnel that in a perfect world that would be the case. I also made a complaint to the better business bureau and my attorney general. read more

Total mess. Computer down. My application not able to open???? Told to reschedule Monday. PHONE DOWN.

I wouldn't even give this place one star, but at least one is required. Before leaving this review, I tried reaching out to their customer service, and even their local sales rep: Meagan Neumeister - but apart from one attempt at reaching me (call me with your concerns...really?) I did call and I did email, twice. No more response. Here is my experience: I am new to the area and needed a dentist that is "in network" on my husband's insurance plan. All of the dentists at the Keene location were listed. Upon my first visit, my x-rays were taken and then one of the dentists came in to examine me. After the examination, I was told to check with one of your office personnel to check my insurance. I was asked if I was going to have a cleaning, as this is NORMAL procedure with every dentist I have ever been to. The dentist told me that they only do the cleaning on a separate visit. Really?? I was then put in front of a woman who took care of the insurance billing. I did not get her name, but she was short and thin with brown hair and I believe eye glasses. She was very unpleasant and did nothing but complain about not being able to get through to my husband's insurance company. When I asked if there was anything I could do to assist, such as provide her with an email I received from my husband's insurance company, she actually said "how is that going to help me" WOW Isn't this something they do behind the scenes? Why was I put in front of this person only to be subjected to her rudeness? I was then scheduled for a cleaning, which I could not get until a month later. The hygienist, who I believe was "Lori" was extremely nice and helpful, but then told me they are not doing "regular" cleanings during COVID. What?? When I got home I asked my husband if he was given a regular cleaning during his visit to his dentist the previous week and he said yes. I then called around to several other dentists to inquire if they were given regular cleanings and they said yes. Instead - the hygienist gave me a "fluoride treatment" which was not covered by my insurance and I don't feel that I should pay for just because your office is not doing regular cleanings (like every other normal dentist office) I noticed that their website only has good reviews. You know they are deleting the bad ones... hmmmm.... red flag UPDATE: I did finally hear back from Meagan who offered to remove the fluoride treatment charge, but no explanation was made in regards to all the other issues. read more

Ok, so I always thought Aspen Dental was similar to the McDonalds of dentistry. Franchises dropped in everywhere in shopping plazas, probably getting dental interns at minimum wage. You'd be lucky coming out taking in your meals through a straw. I was wrong. I went to a private practice close to my home for a cleaning and exam. They noted a chipped filling... and the next day thanks to their poking and prodding it actually fell out leaving me with a large gap that made eating very, very unpleasant. I couldn't see myself going back there after that. My mother suggested trying Aspen. I made the appointment for the gawdawful hour of 7am. One hour later including waits, billing, exam and operation I walked out with a replacement filling sculpted to perfection at a reasonable price and only some minor discomforts during the process. They are definitely better than the 2-star eating, and I will gladly give this location more of my business. read more

Please do not advertise that you take Emergency appointments when you do not, having been a patient for years and spending over 10,000 dollars on crowns and other dental work, I would think that when calling because of a broken tooth that you could get an appointment in a shorter time than 8 days out. Saying to call if Tylenol doesn't cover the pain is not a great response, especially when there is no on there on the weekends. I do not know any dentist who could not squeeze in regular client for an emergency. read more

A filling fell out and thought getting it replaced would be easy. I went in got a million X-rays met with the dentist who then told me she was too busy to fill my tooth that day. I met with the office manager that told me I needed a cleaning , possibly a root canal and the filling replaced. I decided to wait until after the filling and cleaning to do the root canal and crown. Today I had the cleaning then went to get the filling but they were going to refill the tooth that needs the root canal, when I asked about the tooth I went there for I was told it was fine. I asked to be refunded for the filling and was told it easier to keep the money as a credit. The person at the desk was obviously very new , I just wanted out of there after almost getting the wrong tooth drilled. I got home to find that I was black and blue, my lip and chin look as though I was punched in the face. I called and was told it's expected that my gums could be bruised, I told the person on the phone that my face is bruised not my gums. I've waited for over an hour and still have not received a call . Stay far away from this place !! read more

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I went to Aspen dental because I need a cleaning and my insurance had changed and my longtime dentist didn't accept the new one so a basic cleaning would cost me lots of money out of pocket. After 1.5 hours of xrays and poking at my gums, I was told I would need some sort of deep cleaning, which my dental insurance wouldn't fully cover. I was not permitted to refuse this treatment and just schedule a cleaning. Let me say that again, I was at a dentist and I was NOT PERMITTED to schedule a cleaning. I have excellent oral hygiene and take very good care of my gums and teeth. This seems like a giant scam to me and I can't wait to tell all of my friends and family to avoid Aspen Dental at all costs. What a joke. read more

Beyond horrible experience with Aspen Dental in Amherst, NH. I have exceptional dental coverage for which I pay a lot on annual basis. Through my dental plan everything is covered with no up front out of pocket expense and no copay. Everything is covered. Aspen Dental however wanted full payment up front and wanted me to pay above what they had contractually agreed to with my insurance company. Refused to do any work until payed despite a representative from my insurance company calling them and saying that I am not required to pay anything up front or above what the plan pays. During my initial visit Aspen Dental trird to talk me into getting "special antibiotics" that they would provide that aren't covered by my medical insurance and charged for a cleaning I did not receive. I felt like I was dealing with a used car salesman rather than a dentist. If I could give -5 stars I would. read more

Zero stars. Unfortunately, our insurance covers Aspen dentists- kids and I gave them a try when new to area. BIG MISTAKE. #1- During a filling procedure in full view of the dentist, his assistant dropped the saliva suction instrument on the floor, absentmindedly wiped it on her smock with intent to pop it in my daughter's mouth. GAG! (I protested vehemently, the last straw!) Previously, during a cleaning, another hygienist got a metal scaling pic caught/wedged between bottom two front teeth, twisting to get it out. .......unsanitary, unskilled, unpleasant insurance managers, and WAY over x-rayed (panorex and 8 additional back bite wings= comically ridiculous)...... I avoid Aspen Dental practices in general. note:*we now travel back to our dental practice 1.5 hours away in Concord NH*) read more

Aspen Dental is the worst they wont help my friend with a tooth that needs to be pulled and they wont take my freinds medicaid so I will never go there again. read more

My first experience at Aspen Dental in Keene New Hampshire was great. I have a horrible gag reflex, and let them know that. The X-ray tech( I believe her name was Britney) was amazing. She was literally running to get these X-ray's done as fast as possible. We had the whole mouth done in like 7 minutes. My doctor was Dr. Yelle and he was very straight forward and fast. I spent more time in the waiting room than the entire process took, granted I did go on a Saturday. I highly recommend Aspen Dental in Keene New Hampshire. They even cleaned and let me keep the tooth so I could show my son the importance of good oral hygiene. read more

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My son went into to Aspen Dental in excruciating pain in a tooth. They had him in the back for 1 1/2. During that time they went over a plan for his dental care never addressing his pain. They let him walk out without doing a single thing for him. We ended up finding an oral surgery for him within an hour who was awesome, pulled the tooth and gave him antibiotics and pain meds. Never will I go to Aspen Dental again! read more

I called the Keene location for help with a filling that was FALLING APART (my tooth was literally coming apart) with excruciating pain and the best they could do for me was book an appointment TWO WEEKS away. They said that since COVID has died down, people are starting to book cleanings again. I get that- but I needed help or at least some guidance from the dentist to make it to that appt. They were completely indifferent to my pain and when asked what on earth I am supposed to do until then, they said "....maybe go to the ER ".. They couldn't have cared less. They directed me to the Brattleboro location that also wasn't able to fit me in until the following week. Both receptionists that I talked to at the Keene location were nice, but showed no compassion or urgency about the level of pain I was in and that my literal tooth was breaking apart. They also did not let me talk directly to the dentist when I asked multiple times. DO NOT RECOMMEND. read more

I am horrified after going to Aspen Dental. WHAT A SCAM!!!!! I am new to the area and do not have dental insurance.. called around to find out who could do a simple teeth cleaning for low out of pocket cost. Aspen Dental JUMPED on the opportunity to tell me they offer exactly that!!! They said they do a FREE patient exam, X-rays, and $86 cleaning. I said perfect!! I go in 15mins before my appointment and am taken back about 15mins after my scheduled appointment. An EXCESSIVE amount of X-rays are taken... more than I've ever had taken at any dentist office in my life. A panoramic X-ray PLUS a total of 18 additional... yes I counted. Then I'm brought into another room and told the Doctor will be right with me. I said 40 MINUTES and finally ask what's going on when miraculously a doctor fresh out of cheap dental school appears to tell me X-rays look good and the hygienist will be RIGHT with me for that cleaning that I've now mentioned to both the X-ray tech and Doctor that I am there for. The Hygenist comes in and takes a quick gander at my teeth. Mind you: I'm a 29 year old female who has BEAUTIFUL teeth. I've never had 1 cavity. They are sparkling white that STRANGERS ask me what I do. I'm a non smoker. I'm a religious twice a day brusher and intermittent flosser. I have ZERO complaints about my mouth/gums/teeth. I also happen to work in healthcare in which I am very knowledgeable.. psttt: it doesn't take just a dentist/hygenist to diagnose gum disease.... SOOOOO this hygenist looks for 10 seconds then tells me my gums are VERY infected and inflamed..... they're 1000% NOT. She tells me she can't and won't do a basic cleaning... she tells me that I need gum scaling/deep cleaning, an antibiotic rinse for one month, special fluoride gel for a month, says I need a new toothbrush... then a month after the "treatment" they see how the "infection resolved" and I can have a basic cleaning. So I say ok.......... Before I can say: but I just want a basic cleaning she's like ok I'll walk you out. I WAS THERE FOR AN HOUR AN A HALF FOR BASICALLY A BULLSHIT CONSULT AND SALE PITCH!!!!!!! So at check out she's like ok so your treatment plan is looking like $300 something for this, couple hundred for that blah blah blah. I'm like actually I want the $86 simple cleaning I was told I would get on the phone. She stands up to "get the doctor" who comes over, sits next to me, crosses his hands at me and says it's not the correct treatment plan and he doesn't feel right doing that.... I told him I don't have insurance and I just want a simple teeth cleaning which is better than nothing even if I DID have infected gums/periodontal disease/gingivitis etc.... He COMES BACK and he's like... ok maybe this once I'll do it. And looks at the receptionist and is like "is that ok with you *whatever her name is*?" How is she apart of this?? I am soooo soooo sooo mortified that people fall for this shit. Yes, I wasted a lot of time. But I feel bad for the people who actually end up paying for this scam. I will NEVER go back and as a family medicine provider local to Keene I will make sure I advise all my patients to stay FAR away from these scammers. read more

Dr. Alex and Dr. Ashlee we're awesome during my visit today! I was extremely nervous and have never gotten novicane before. They kept me calm and talked me through what they were doing the whole time. I did not get the receptionists name, but she was also very kind. I would definitely recommend this dentist office to others. read more

Bait and switch . Although aspen advertises dentures for $399.00 my elderly father bought replacement dentures a few months ago and paid over $3000.00. Although the price paid is nearly 8 times the advertised price it wouldn't be such a disappointment if they worked properly. He has returned at least 5 times for adjustments but so far they are painful when chewing . More so than the ones he replaced. read more

This office does a great job and is very friendly, only downfall I've noticed for evening appointments is for the last 3 I've gone to, every time I am sitting and waiting for 20-30min past my appointment time to get in for a cleaning because early appointments have pushed all appointments back. I would have been more understanding if they would've told me this when I checked in for my appointment. read more