Aspen Dental
324 Elmira Rd #200
Ithaca, NY 14850
October 07, 2015
RE: Invoice for time wasted at scheduled appointment / provider failed to perform planned procedure at scheduled appointment date / time
Location Manager,
Amount due upon receipt / payable to Michael XXXXXXX
Charge for missed services = $45.00
Dental procedure scheduled appointment date Wednesday October 07, 2015 / At 9:00 am
This charge is the responsibility of the provider Aspen Dental for failure to provide dental services to the patient Michael xxxxxx for a scheduled appointment. Appointment was made 4 or more months in advance.
I (patient) confirmed the appointment by calling one week prior and then later by email to be assured that the procedure would not go beyond the time 9-9:45 am. The estimated time for the procedure was expected to be 15-20 minutes.
I (patient) arrived at 8:55 am on the day / time of appointment. The patient was not called into the procedure room until 9:25 am. There the patient again confirmed that the procedure would not be more than 15-20 minutes.
At 9:35 the doctor came in; said hello and stated he would be right back. At 9:40 the patient asked the dental assistant where the doctor was. Moments later another doctor came in and the patient again inquired about the length of time the procedure will take. Patient was informed once started it would take about 15-20 minutes.
I (patient) made it known at least 3 times that I had a limited time so that I could make it to work ...across town by 10:00 am. I (patient) needed to leave the dental office and reschedule another appointment due to Provider failing to complete procedure as scheduled.
This cost is charged to Aspen Dental for the time and inconvenience cause by the neglect on the part of the provider perform the procedure as agreed on the date /time.
Payment can be made by check written to the patient read more