I went to Aspen Dental in Lakeland because I needed a front tooth repaired. Instead, I was told I…read moreneeded a periodontal cleaning and a filling, and I was charged $850 upfront. My credit card was billed before I even had the cleaning done. What was confusing is that I have never been told by any previous dentist that I needed a periodontal cleaning. After my insurance was processed I learned that my expected out-of-pocket cost should have been around $350. This left me questioning why I was charged so much in advance and why the costs were not explained more clearly. My experience with the front desk employee, Mel, was also disappointing. I found her to be unprofessional and unhelpful when I tried to get clarification about the charges and insurance adjustments. I went in expecting to have a front tooth fixed, but instead left feeling pressured into additional treatment and frustrated by the billing process. Patients deserve clear explanations, transparency about costs, and professional customer service. Unfortunately, that was not my experience at this office.

Hice cita en Aspen Dental Sur de Lakeland para hacerme un parcial ya que el que tenia se habia roto…read morey no era reparable,no tengo seguro y asumiria los gastos.Me dicen que solo me harian el parcial si me hago una limpieza profunda por el valor de 2360 dolares,le dije que anualmente yo me hacia la limpieza regular y que mi dentadura no sangraba,no tenia dolor ni infeccion y la mantenia bien cuidada,pero ademas en la parte de arriba,donde uso el parcial solo tengo 5 piezas,de ellas una es una corona y dos sostiene un puente por lo que solo quedaria dos piezas,no hubo forma de llegar a un arreglo para hacerme mi parcial roto,los precios de Aspen Dental estan totalmente inflados y no se corresponden con lo que ellos promocionan en las redes y su sitio web.

this is a very bad dentist dont trust this dentist i dont recommend this dentist i tried to fix my…read moreteeth he failed so bad i had to take off my teeth and i lost money dont go.

best dentist place i've been too , the people there are so nice and patient with me i went in to…read moreget my wisdom teeth's taken out and it was a fast easy procedure. They made me feel very comfortable i recommend this place for sure !

My most recent visit on 9/17/2024 Well the freezing waiting…read moreroom is back again. I would guess the temperature is around 70 degrees and a very cold draft pours down on the incredibly comfortable chairs. The fix is just so simple. The room has 3 very large air diffusers that pour out the cold air. They just need to have the airflow adjusted and there will be two benefits. First patients will no longer be freezing in the room and the AC system will be more efficient through out the building saving energy costs. I hope someone at the practic reads this message and takes action. Such an easy fix. I love all the people at Aspen Dental and they have always taken such good care of my dental needs. My only reason for posting this complaint is to make it an even better place to visit.

So I partially broke a molar on Good Friday afternoon. Understandably no dentists were working that…read moreI could find. So on Saturday I scheduled an appointment for 10 am on Monday at this location (Lake Wales). Showed up at 09:40 and signed in. They called me up and was told I'd have to come back at 2 pm to see the dentist!! Never going back and do not recommend them for ANY of your dental needs. They have a great business model for terrible customer service

I was very unhappy with the people who took care of me, about two years ago. But these new people…read morewent out of their way to make up for that. They work with me on getting new teeth, and the price on the new teeth. Right at first it was different , when the person said oh you are a Medium size, the other people did not , their mole was way to big, and teeth never did fit . I want to that you so much , made believe people do care and want to do a good job. Look forward to Monday the Seventh to get final casting. Again you'll made this Cajun Man very happy. Carl Hebert (A bear).

BE VERY CAREFUL WITH YOUR MONEY, THEY WILL LIE and produce fake receipts!…read more Very unfortunate for the Dental staff. They are amazing talented gentle, fast and masters of their crafts all for the front desk staff to constantly ruin patients experiences.

I initially went to Aspen Dental to get information on dentures and the cost thereof. I only wanted…read moreto find out the price, and possibly set up some sort of an arrangement where I could prepay before the procedure and after I had paid completely then have the procedure done. I found that the office people that I was dealing with struggled with English, and I had much trouble trying to convey to the person that I was dealing with what it was I was seeking. She insisted that the only way that could be done was to take advantage of their financing. I told her that I really didn't want to finance them but she insisted that was the only way it could be done. I left the office without signing the finance agreement and told the lady as best I could that I needed to think about it. A couple of days later I got a call from the district supervisor for Aspen and he encouraged me to come back in and get the process started. He was very informed and quite friendly. I Returned several days later for x-rays. In all, over the entire process I had four series of x-rays. Two of the procedures were painful. They eventually identified six teeth that needed to be pulled and appointments were made. When I went for my first actual procedure, the extractions, I was dismayed when the dentist told me that they were going to pull four teeth. And I said what about the other teeth? She replied that that's the only ones they had identified. This prompted another series of x-rays and they confirmed that there were six teeth that needed to be extracted. That was a little bit distressing to know that they didn't even know how many teeth they were going to pull. I had requested that I would be given gas , and was informed of the extra $75 charge for that. I agreed to that. However, when the procedure started and the dentist placed the gas mask over my face and told me to inhale, I found that I couldn't pull any air out of the gas mask. I pulled the mass aside to tell her that and she tried to hold the gas mask over my face. Eventually she got the message and her and her assistant made some adjustments to the tank and pressed the gas mask over my face again and it was the same as the first time. There was no air that could be pulled out of the mass no matter how hard I tried to inhale. This happened again then as they struggled with adjusting the tanks and such. But the dentist would press the gas mask hard against my face and I could not get any air. I felt like I was suffocating or being suffocated. They took the gas tanks out of the room and came back later and said they had it fixed. This time. I could pull air out of it after having been suffocated three times, but I could tell that what I was breathing was not anything other than air. The dentist talked entirely during the procedure telling me about her days in college and all of her friends. I guess this was to distract me from the fact that I wasn't being administered gas. The teeth were pulled, impressions were made, and I returned to the office for my initial fitting for the dentures. They were not even close to fitting. They made some adjustments to them in the office and sent me home. A week later I went in for another fitting, this time it was a different dentist. He asked me immediately if I had had a severe overbite when I came in and I told him no. He said that the dentures were not correct and he would remake them. It was the lower dentures that did not fit and after another week I received My dentures. This being my first time with dentures I really did not know what to expect but I really thought that they should fit better. I lived with it. I had to use a lot of denture adhesive to keep them in, and they were prone to coming loose all the time. After having these dentures for a while, the lower dentures actually broke in my mouth with very sharp pointed pieces. I was hesitant to go back to Aspen because of the way I was treated the first time so I went to a different dentist. My insurance paid for the first $1,000 to fix the lower dentures, but that still left me with almost $500. More to pay to have these 1-year-old dentures repaired. I was charged for gas even though I maintain. I never ever got gas. I think their tanks were empty and rather than told me that they didn't have any gas, she just decided to give me Oxygen and proceed with the procedure. I had the impression that the dentist that did this was new. I am sure that Aspen Dental probably has some very good dentist there, however, this was not my experience. I would be fearful to return to Aspen Dental myself. This may not be a big factor but the office had a Christmas tree up and it was almost May. I would not recommend this Aspen Dental in Plant City to anybody else. I am still paying for the dentures that I got at Aspen, and they have broken twice.

on November 15, 2024 I had overlay dentures made. After Insurance and dental deduction, my cost of…read moreover $27,000. march 30 I have a tooth fall out, May 21 another tooth fell out and now on June 21 another tooth has fallen out. I was told that they are made out of plastic and that it was common and that I had a seven-year warranty and I could come back as needed . Instead of making a new plate they offered for me to purchase a second plate for emergency use add an additional cost.

SPEN DENTAL Some of…read moreus don't look forward to a dental visit. It was with some trepidation that I made my first visit to Aspen Dental in Ruskin, Fl. I was greeted by Office Manager Steve Campbell and knew immediately that I had made the right choice. His customer service and professionalism are a real credit to Aspen Dental. From Stephanie looking up my insurance plan to the hygienist, X-ray technician and dental assistant, I became aware that I was in the hands of a professional staff. Perhaps the most rewarding experience was the time that Dr. Merchi took to explain with X-rays and plaster casts the complete procedure I was ready to receive. Aspen Dental sets the bar for other dental practices to follow. I look forward to my follow up appointment.

Stay away! Keep your family away! Do not trust this place for anything!!…read more Aspen Dental is one of the biggest scams I have seen in years, and this office in Sun City is awful! First of all, my 73-year-old mother went in to see a dentist for an infected tooth because they claimed to accept walk-ins. After giving them her insurance information, they scheduled an appointment for her to come back. The 2nd visit was nothing more than x-rays, the doctor confirming she had an infected tooth (along with numerous other problems that they could also fix for her), and more paperwork for a loan to get all this work done. No antibiotics, no offer of anything to help her that day... nothing. Just another appointment and instructions to bring $75 as a down payment. For the third appointment, she gave them her $75, filled out even more paperwork, and was then told she gave her money to the wrong person in the office and would have to give them another $75. They refunded the original $75 after a few days, but she didn't have another $75 in her checking account so offered cash (which they would not accept). She left the office in tears, called their corporate headquarters in Chicago and asked for someone in charge to which the answering gentleman responded by hanging up on her. She tried 3 more times, was hung up on twice more, and they wouldn't even answer the fourth call. After leaving a few reviews to warn people away, my next step is to file complaints with the Better Business Bureau, the Federal Trade Commission, and the American Dental Association.

I went to Aspen dental in July to fix some pain I was having in a back molar. They were good enough…read moreto see me and took my insurance. We had an x-ray done and they sold me that I needed a deep cleaning. I ended up agreeing, even though it seemed strange to me that it was going to cost me $1600+ just for 2 cleanings and an appointment with their endodontist to find out what was causing the pain. They had me pre pay that amount. Keep in mind this is with insurance, my wife on the same plan had a free cleaning, but mine was far more expensive, lasted about 15 mins per session and in no way seemed to be worth $1600. I saw the specialist and she couldn't tell me why I had the pain, I might have a crack, might be able to do a crown or just pull the tooth. They quoted me some procedures, but I passed. By the time I saw the endodontist the pain had abated. Then about a month later they started sending me bills.. this is after they told me everything was taken care of. The first bill was over $900, then they brought it down to $430. I called multiple times to get it resolved, and they told me that they were still working with insurance. The last time I called they admitted that they had charged twice for an x-ray and insurance wasn't covering it. As I explained to them, insurances don't pay when you double bill. That is not a legal practice and that they should fix it. I tried to resolve this with them three times from the corporate number and the site. They are still sending bills, I am not sure why. I am already upset at myself for paying the $1600 for a cleaning and a consultation. I can't believe this place ripped me off already tremendously and is trying to keep doing it since my insurance won't pay for their fraud. I am still awaiting resolution, but I would not recommend giving Aspen Dental your business.

Quiero agradecer en general al personal de la clínica pues desde el primer día siempre me han dado…read moreun buen trato y me han hecho sentir bien y cómoda . Darle un agradecimiento especial a la Doctora Niki y a la señorita Deysi por ser las dos tan dulces y pacientes conmigo al atenderme. En general recomiendo esta clínica y su personal de trabajo.

Very friendly knowledgeable staff clean quick service I got walked in right after I signed in. Best…read moreexperience I've had at the dentist for quite a while Thank you to the staff.

Nice enough office and pleasant staff......that's the only positive I encountered…read more Major points: 1. WAY too pricey! Over 3 and 4 times my other quotes for similar procedures!!! 2. OVER PRESCRIBE. The doc called for 9 root canals; where as I only really needed ONE (1)......THIS IS A HUGE DIFFERENCE!!!! 3. Too much "over selling" and big barrage of emails seeking to reel in their bloated and questionable quote!!!! Personally? I'd stay away----but be ready to have numerous 2nd opinions----or face the chances of OVERPAYING and buying procedures "not needed." Seriously.

I was able to schedule a convenient appointment within minutes and was greeted professionally. All…read moreof the staff; from the front desk assistance, the three different dental technicians, to the very last operations' staff I interacted with, were all pleasant, attentive, and really patient with explaining all procedures. I have never received such high quality of personal attention from a dental office and am grateful to have the team care for my dental needs.

Do not go to these criminals unless you want to have your money stolen. Aside from outright…read morestealing from you, they'll charge you double what any other dental office charges. I already had X-rays done. I told them my insurance only pays for X-rays every couple years. They were provided with the information but insisted on doing their own. And now they're trying to steal my money because they insisted on doing something crooked. They even provided me with the information on where to have my other X-rays sent, before my appointment. Thieves. Plain and simple. They know they can mess up your credit if you refuse to pay their extortion. Zero stars isn't one of the options on here, unfortunately. I'll pass on contacting your customer service. You've already told me that I either cave to your extortion or I get my credit screwed.