When inquiring about a new roof, they recommend a small repair as there was still plenty of life in…read morethe shingles.

I had a small amount of wind damage; the metal flashing was torn from the facia (7 ft metal strip…read moreheld in place by 8 nails according to the estimator). I called Blur bird for an estímate for the repairs. Blue Bird sent out a Mr Underwood, I requested a quote for that repair and an additional estimate for under eave repair. He came me a quote for $900 for the metal piece and $700 for the eave repair. Way too much Blue Sky built into this quote. I got it repaired by another roof for a total of $550. My opinion is get multiple quotes, don't get rippt off

Decent job, fair value, quick and clean. The used nets to keep debris out of my garden and yard…read more The replaced man damaged boards, all the shingles, and gutters

Our experience with Austermiller, Inc from beginning to end has been the best experience with a…read morecompany ever. We noticed we were losing a lot of gravel off our 8 year old roof and made contact with Taylor. He came out explained the issue we decided to go with Austermiller. From Taylor, everyone we dealt with through the office to Tiger Hoskins and his crew of 8 there is not one person who has not been genuinely kind and respectful. To go through a whole process and not run into one person that was off putting is unbelievable. I would have to believe that that has to come from the top down. Thank you Austermiller, Taylor, Tiger and crew for a great experience during a frustrating issue. Beautiful work! Job well done! Pricing was terrific too. The Komans

Everything from poor quality installation, overlooking key architectural details, lying, failure…read moretoo complete project as contracted

Josh Glover and his crew did a fantastic job on our flat roof. They arrived on time, they were…read morecourteous, they didn't leave a mess, and they got the job done right. Their pricing was very competitive, and they absolutely over-delivered. They even fixed an issue at their own expense with an exterior wall that was not related to the roof project. Can't say enough about the job they did for us. Top quality. A+. Talk to Josh. He will do you right.

5 people showed up on day 1 for my 650 sq/ft house; by the end of day 2 there were 12-15 people…read morescreaming in my yard and the street corner.

DO NOT USE THIS COMPANY!!!!!…read more We hired this company for a roof repair and they did a horrible job!!!! We now have a leak in our ceiling where they did the repair and they are refusing to take responsibility for it!!! They simply said it was not their doing and they completely ghosted us!!!! I've called several times, left several messages, and know one calls me back!!! Shady unethical business!!!!

The Timberland website states that this company is licensed, bonded, and insured. However, the…read moreDavidson County Clerk communicated via email that this business does not have a valid Tennessee business license. My HOA hired this company to replace the roofs and gutters on two buildings containing six units. In addition, they were hired to replace the damaged window screens on both buildings. The total amount of the job is $55,000. I wrote the majority of the checks to pay this company this amount. On Monday, January 4th, 2021, the work began. I spoke with Mr. Payne, a Timberland employee, who was leading the project that day. Mr. Payne was belligerent, rude, and used patronizing speech toward me. I explained that we were paying for work that was not yet performed, but he continued to push that we pay them early. Also, I stated that I was working from home early the next morning, and I would get a check by late morning. On the evening of January 4th, 2021, he screamed at me on the phone after I asked him to make a slight modification to identify information on the invoice. After he yelled, he hung the phone up on me without allowing me to respond or calling me back. None of this prior behavior is acceptable. However, this all changed at 8:30 AM on Tuesday, January 5th, 2021 when Mr. Payne crossed a line from unprofessionalism to sheer and aggressive harassment. Starting before 8:00 AM, Mr. Payne sent me demanding texts to get the check. Mr. Payne came unplanned and uninvited to my condo at 8:30 AM on Tuesday, January 5th, 2021. He rang the doorbell multiple times. He pounded unnecessarily hard four times at my door demanding the check. To be honest, I was completely freaked out. During this incident, I was on a conference call with twelve overseas colleagues on my condo's third floor. The people on the call could hear everything that Mr. Payne was doing on my porch as his racket echoed up the stairs to the third floor. Among other things, Mr. Payne had zero respect for my work schedule and the fact that we are all COVID-19 homebound. I told Mr. Payne to never contact me again and have his supervisor contact me. That same week, Timberland's owner, Mr. MacAllister, removed Mr. Payne from the job but did nothing whatsoever to benefit my HOA or me, as the customer. During a meeting on Thursday, January 21st, 2021, Mr. MacAllister, the company owner stated that my account of what happened with Mr. Payne was not true. This made me believe that he was even behind Mr. Payne's unacceptable behavior. Mr. MacAllister stated that he would provide feedback that disproved my account of the incident. That information was never provided. I stand by the fact that the incident with Mr. Payne occurred just as I explained. In addition, during the same January 21st meeting,Mr. Stacey, another Timberland employee, stated that I was performing "extortion" by suggesting that the insurance depreciation amount not be paid to Timberland until the job was completed. This is exactly what our insurance adjuster was supposed to happen, and Timberland implied that I was an extortionist. Lastly, Mr. McAllister has made attempts to just get the rest of our money and "be done" with this whole project despite the fact that numerous outstanding issues still exist. I believe that Mr. Payne's, Mr. McAllister's, and Mr. Stacey's behaviors were all unethical. This project should have taken a maximum of two months to complete. However, this project took over five months to complete. These delays are the responsibility of Timberland. Many communication issues existed with this company. I have numerous emails to Timberland Roofing that have gone unanswered, which was highly frustrating and exacerbated this situation. I do not trust nor recommend this company.

Let's Review RD Herbert's Values in the Context of The Job They Did With Our Roof: ACCOUNTABLE? No,…read moreIndeed. You left us with a completely leaking roof 2.5 years ago. Innovative? That's a joke, too, along with Not Smart. You couldn't figure out a greenhouse roof to save your life. Stalled, stalled, stalled, took a vacation, stalled some more, never heard back, stalled, took another vacation - that went on for 2.5 years. Many other roofers know of our experience with them because we needed a specialty roof - that RDH said they could do. It was actually very simple & we explained it to them, but they "never got it" about how to waterproof it. They had promised that they would provide the non-leaking roof. But just kept taking vacations - Not Exactly Hungry. Customer Focused? Treat You Like Their Family? NO. Lied, lied, lied to the inspector, & tried to say that we caused the leaks which happened on the night the roof was put on! With family like that, who needs them? There was no accountability, negative skill, zero smarts, non-existent innovation. Just Excuses, Stalling and Stalling, and Poor Workmanship. That is What We Got With RDHerbert/Rackley Roofing. So, Houston Herbert, Steve & Curtis could not manage our unusual and difficult roof system in 13 months! That is bogus advertising. A courtroom roofing expert and many other commercial roofers in town who know about this have said that RDHerbert has gone downhill. They're much more interested in being pampered older guys. And since this happened, they've torn up our yard TWICE with their big trucks. Put the word "Thugs" in there as one of your favorite values. The police report will be repeated if you vandalize our property again on Halloween or any other time.

From the owner: RD Herbert & Sons specializes in the unusual & difficult roof systems. We install everything from…read moreshingles to slate, single ply to built-up roofs. Our custom sheet metal division creates functional art in the form of kitchen hoods, counter tops & cabinets. Call us for gutter cleaning, semi-annual roof maintenance, emergency repairs or when you are needing a new roof.

Poor Service, Poor workmanship, Poor professionally. When…read moreI first spoke with Mr. Estes, I emphasized what I wanted done. I need a brace put in to support my electrical service pole before the electric or roofing was finished. That wasn't done and it caused a big problem and held up the job. I had to cut the wood myself and the electricians installed it, until the roofer finally came 4 hours later, (I had to call Mr.Estes to find out what was going on). Later when I tried to talk to Mr. Estes to let him know how I felt about the job, he started cussing and blaming everyone else. I would not recommend this Contractor to anyone.

I can't say enough about Estes Roofing I called 4 roofing companies Mr Estes was the only one to…read moreshow up to give me a bid the others didn't even bother to keep there appointments he did everything he said in the bid and even made a needed repair he didn't have to while he was there at no extra charge,clean up after the job was perfect I never found one nail on the ground. This man cares about his business and his customers !

Came the day they said they would. Did a nice job and were fairly priced. They communicate very…read morewell through text. I think more of spoken English is understood than the workers ability to speak English. It wasn't a problem for me. The only negative was they had a job before mine that unexpectedly took most of the day. However I had requested to NOT be the first job of the day.

Paul who owns the business was great! Great job great value!!! He also with his crew not only did…read moremy gutters and guards but trimmed my trees, leaves and power washed my driveway and walkways!!! Will use him again!!!