Store folks were great. (Salesman and ladies at the payment desk.) Delivery guys were fine. However - the products that were delivered were damaged! Contacting and proving damage and returns were a pain! Damaged part for one item was mailed to us to fix on our own. The bench that went with our new dining table was damaged every time it was delivered!!!!!! After FIVE benches being delivered damaged, my wife and I decided to piece together the best two pieces we could find. Just plain tired of deliveries and being disappointed. We are done with Ashley Furniture period. We will not return to Ashley for anything. read more

I had a very disappointing experience with the Ashley Furniture Home Store in York, PA. The customer service was extremely poor. When I called to resolve an issue, I was placed on hold for over 30 minutes, and then they hung up on me. I was told they did not care that they lost a customer or that I was unhappy with the situation. In addition, they charged me for a protection plan even though I only received one item, and the delivery team was unprofessional and did not complete their job properly. Overall, I expected much better service and clear communication. Unfortunately, my experience leaves me unable to recommend this store. read more

0 Stars - Unprofessional, Damaging, and Completely Unresponsive This has been one of the worst customer experiences we've ever had and we will never shop at Ashley Furniture again. Our experience started when we walked into the store and made a purchase within 30 minutes -- what we thought would be a quick and easy process turned into a months-long ordeal, and is still not resolved. First, our Ashley Furniture delivery went to the wrong address. Once the delivery team finally arrived at the correct location, they scuffed our walls and denied doing it, even though the damage was clear. While inspecting the sectional, we found the wedge piece ripped in two places, so we immediately requested a replacement. What made this worse was reviewing our doorbell camera footage later that evening -- we were shocked to see the delivery team throwing our furniture cushions into the house from outside. We returned to the store to speak with store manager, Tony and showed him the footage. He agreed to send it to corporate and said they'd work on a reimbursement. Not only did we never hear back, but on a second visit to follow up, another employee even referenced having seen the footage, which means they shared it internally but still did nothing. After all of that, it still took three more delivery attempts for Ashley to get us the correct replacement wedge. We followed up in person multiple times and were given the runaround each time -- no reimbursement, no meaningful apology, no resolution. This store was completely unhelpful, unprofessional, and dismissive at every step. The delivery team's behavior was unacceptable, and the lack of accountability from Ashley Furniture as a brand is even worse. read more

We visited Ashley Furniture in York on 2/22/26. The salesperson was Tricia. She lied to us regarding availability of items we saw online and stated no stores would have the sofas that we wanted to see. She waited on us and then left for another couple. After waiting a long time, I saw that she was waiting on yet another person. There were other sales staff that had no customers. We were annoyed that she blew us off after waiting at the store for a long time and had to leave. After leaving we later went to another Ashley store, found and purchased the exact sofa that we saw online, one that she said would not be available in any other nearby stores. She was not honest and respectful of my time. Very disappointing experience. read more

Wow - just look at a few of the other reviews and you will easily decide never to shop here. Our review almost sounds verbatim. This has one the worst retail experiences my wife and I have ever had. Our couch was delivered almost a week ago. The delivery personnel were is such a hurry that they scratched up new doors and frames and damaged a screen door. We just moved in to a completely remodeled home. The couch was pushed through with such force that the frame of the reclining portion is bent so badly that it will not retract We have contacted Regency, Ashley's parent company, Ashley HQ, the local store but nothing has been done. The general manager at the location refuses to speak to us. We get texts and emails just asking for our phone number and pictures and videos of the damage again and then no other contact fir days, despite our daily emails, texts and calls. It has now been 9 days since the botched delivery and the house damage. Its comical, the $2,000 couch looks like it was rear ended in an auto accident. At this point , we are looking into legal action to recoup our significant losses. read more

Customer service was poor. I was not greeted or helped at all. 3 representatives were on the floor with eye contact and not One said hello or asked if I needed help. A Caucasian couple came and were Immediately greeted before they even walked 6 ft in the door. I left. read more

we have bought 3 different times at Ashley and have been pleased with every purchase. the York store staff are super friendly, not pushy at all, and extremely helpful. We also appreciate their support of our military and veterans. Thank you Ashley! read more

Ashley Store - Latest purchase- bed and nightstands - Furniture Stores Near Me - York, Pennsylvania

Ryan was a great help! Got a great deal with financing and walked out a happy customer!!

Spent over 10K for furniture; not financed; paid in full. Keep promising me a delivery date and we are 20 days later - no projected delivery date and the store does not know where the furniture is in the supply chain. This was result of a move to new place. Tried calling national or corporate offices and they said they do not have record of the sale because the store is a "licensee". Quick to sell and collect $ and no promise of delivery. I am worried. read more

Alexis was extremely helpful, patient, and very professional. He walked us around The showroom, explained different mattresses, pros and cons of them based on our liking and we settled on a beautyrest mattress today. read more

Though the selection is decent and furniture stores are increasingly obsolete, I do not recommend this store. The customer service is terrible. They will get your money, and you never hear from them again. Delivery dates keep getting pushed back months and months, and they will not update you unless you call. Also, we had something delivered broken, and we're still waiting (for months) for someone to call about getting it repaired. Not worth the hassle and headache. read more

I don't know how they have this rating. They sold me a fake leather couch with springs that went bad in less then a year. The current manager was probably the only good thing about this store who tried to do what he could, I dropped trying after that giving up any hope of getting my issue resolved. But here's the kicker the store owner called me 2 weeks later telling me how I was wrong. No wonder why there employee turnover is so high when the store owner acts like a child. Wait for your next big sale this couch will be coming back in proper fashion. If you want to save yourself a headache do not buy furniture from this company. There is even a Facebook group out there with all the horror stories. read more

Ashley Store - This is what they call genuine leather - Furniture Stores Near Me - York, Pennsylvania

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Happy wife happy life. I went in their the other day to grab a couch in the shape of an L. My wife picked out what we are going to have for the next couple of years. I'm happy she's happy. The process was very easy and I'm excited for the delivery of our couch. Thanks again guys for an easy process. Hopefully we get the couch in the 2-6 week delivery timeframe. Cheers y'all!! read more

Ashley Store - Kind of fun to walk around and see what furniture my son Peter Paul likes. - Furniture Stores Near Me - York, Pennsylvania

This "wood" (foam faux wood) had clearly been touched up with a wood pen, prior to drop off. That means they KNOWINGLY delivered damaged furniture. The York store customer service said that they won't do anything to help us. I tried to talk to the salesman, Grant, who we handed $2500 to, and he quickly cut me off before I could explain or even ask his recommendation on how to proceed; "talk to customer service." Never buying from Ashley Furniture again. DO NOT LET THE DELIVERY MEN PUSH YOU INTO SIGNING OFF ON THE FURNITURE BEFORE INSPECTING IT THROUGHLY! read more

Ashley Store - Damaged furniture that they delivered - Furniture Stores Near Me - York, Pennsylvania

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Very disappointed with Ashley Furniture. Had an order for coffee table set. Six weeks after order submitted, I stopped to inquire about delivery. They had to check and would get back to me, but I never heard back from them. A week later, stopped in again. I was told end tables were in the warehouse, but the coffee table was ???? After a few moments the Sales Associate said, It appears that a few days after your order was placed the tables were discontinued. So, it apparently meant I was NOT getting the coffee table. I wanted the set because of the coffee table, not interested in just the end tables. So, the order was cancelled and money refunded. Before leaving the store, we walked over to the location where tables were on display. Guess what, they were still there. Why couldn't a deal be made for that coffee table if it was a discontinued item? Then the following day an Ashley Clearance email just so happen had that same coffee table pictured. No red flag on an item that was ordered that was being discontinued. Had to stop in store to get a status on order. Was table discontinued? Or was my order not entered correctly? Didn't appreciate the confusion, lack of proper follow-up on status, inconvenience and needing to start over again after 7 weeks. read more

Ronald helped us to track down the perfect living room set. He was very helpful. We have gotten furniture from Ashley before and are always happy with our purchase! read more

My friend stopped by here one night to find a new couch and found that AND a nice matching chair too. She said she'd think about it and come back; the man working said he'd give her an additional percentage off. The next morning, we went to buy the set, and the manager and others who helped made sure she got the discount that she was promised! I can't say enough good things about the manager, Nicole, and Tammy and Sherry! They really made us feel like we were valued customers. They make a great team and I recommend them to anyone. read more

I recently purchased 3 bedroom sets from Ashley, and I can say nothing but nice things about my salesperson Rosa and the General Manager Nicole. They were so professional and patient in assisting me to find the perfect furniture to accommodate my new home. They both worked effortlessly to get me the best deals and helped me find exactly what I needed to stay within my budget. Please go see both of these ladies at Ashley in York, Pa... you won't be disappointed. read more

Store never called about missing quoted delivery times. "Notes" on account were never made had to repeat situation every time to every single representative. Store was never proactive about account updates. Blaming everything on the manufacturer and COVID with no responsibility on company itself. If they looked at the "standard lead time" and noticed it wasn't happening a simple updated time from 8-12 weeks for delivery would suffice. All we get is "I don't know", "We don't have that information", "There is nothing else I can do." Have some self respect and company dignity. read more

Their service is awful. They broke their promises. We paid in June and was told the product may come in October , November or later. I do not recommend it at all. read more

I tried to purchase a clearance sofa online for the clearance price but was referred to the stores. I called five different stores without success. Some had them in stock and some supposedly didn't. None would honor the online clearance price, which struck me as 'bait & switch.' The Lancaster, Pa. store originally told me that they had seven in stock but recanted after being asked to honor the clearance price, saying that they had none. The York, Pa. store had them in-stock but simply refused to honor the clearance price. I'm told that Ashley's online store is a separate entity from the physical stores. Ashley Furniture's business model appears to be decentralized between their corporate owned & independently owned stores & the stores vs. their online website which results in a lack of subsequent customer service accountability. I've concluded that Ashley Furniture is not a store I feel comfortable doing business with, considering my experience. read more

Justin was very helpful in accommodating my swapping of items on my order! I love picking out furniture! Ali B. made the financing process run very smooth. I have shopped Ashley for years and will be back! read more

Purchased furniture which took weeks over the time frame to arrive. Made an appointment for delivery and told them anytime after 10am I will be home. They show up at 8:30am and then tell me it will be another 3 weeks until they can bring it back out. They don't care when you get your product as long as they get your money. Poor service. Go elsewhere read more

Day of purchase, estimated delivery: 6-10 weeks 10 weeks after purchase, estimated delivery: Another 7 weeks I just want my $9000 worth of furniture, that's all read more

Seems like the days of buying furniture from an honest store in this area is a thing of the past. Wolf's, Ashley's, Unclaimed Freight and all these low budget entry level home furnishing store are the same. They use tricky marketing and shady pricing to get you in and sell you a dream which turns into a nightmare. They use phrases like "In Stock" to get you to buy now but in stock actually means it's going to take 6 to 8 weeks to get to you. They also say, "everything in the store is for display and your order will be custom." Which means if you don't like it, you have to pay a 50% re-stocking fee because no one will ever want to buy something that you custom ordered. read more

Jim greeted us at the door and assisted us in purchasing a couch. This is the second time we bought furniture from Ashley and we have always been thrilled with the service and quality. The insurance plan they offer is a no-brainer, especially because we can use that money towards future purchases! read more

I need to start by stating that we have purchased furniture several times in the past from Ashley without an issue. We purchased a bedroom suite in December 2021. There was cosmetic damage to the headboard, which came from the factory and not the delivery company. I called Ashley to tell them. I was directed to send pictures of the damage via text which I did. I have called 3 additional times over the past 2 months and have heard nothing back from Ashley. I am very disappointed that I must continue to follow up with no return calls. In the future we may elect to go elsewhere to make any additional purchases. read more

We recently purchased furniture from the York Pennsylvania Store. Our Salesperson was on top of everything! First time we shopped at a store where the sales people weren't breathing down your necks.. Next we would like to personally thank our Sales lady Jenson for all her Help with our purchase and for making it a pleasure to shop at Ashley's...Job Well done Jenson..we will be requesting your help with our next purchase... The Farley's read more

My wife and I purchased a recliner about 6 months ago from the Ashley Furniture store in York, PA. We paid for their extended, five-year warrantee plan as well. All told, we spent well over $1000. After we had it for some weeks we noticed that it was becoming more and more tilted as the chair was reclined. Also, we noticed that depressions in the arms of the recliner were appearing. We called our local store to share our concerns. An Ashley technician was sent to our home to examine the recliner. He told us that the arms were manufactured in such a way as to make breakage of the cardboard under the padding inevitable. He determined the defect to be unrepairable. He also assured us he had never seen personally this type of manufacture of a recliner arm before. The technician then examined the mechanism under the chair and pointed out that a metal plate on one side was bent and must have been so at manufacture. The Ashley technician photographed the defects and reported all he had found to Ashley Furniture. We contacted the local Ashley store We were told that a replacement chair would be provided us at no cost to us. We offered that if given a refund we would gladly purchase a different recliner, not wanting a similar problem. We were told that if we purchased a new recliner with the refund money we would be charged an additional $99.99 for shipping. We argued in vain that we, the offended customers, should not have to pay additional shipping charges to replace the recliner with a different one. Not wanting to pay another $99.99 for shipping, we agreed to have our recliner replaced with another of the same. After several weeks the delivery of the replacement recliner was scheduled. Today, the delivery truck arrived. The driver entered our house, took pictures of the recliner, and said he was not allowed to "exchange" the recliner because he found a scratch and dog hair on it. After hours of being on hold as well as being redirected to multiple phone numbers as well as talking to the customer care person at the warehouse and the local manager I was told the following: "Because there was a scratch mark and dog hair on the chair, Ashley Furniture will not replace their defective product." I was told repeatedly by several Ashley Furniture representatives that they do not differentiate between defective products that are to be "replaced" and "exchanges" made if the customer simply doesn't like the color, size, etc. once delivered. So, we are out over $1000 and Ashley Furniture refuses to replace a product declared defective by their own technician. Has anyone else experienced similar treatment from Ashley Furniture? read more

I have never been more disappoiny4d in a retailer ever. We are on delivery number 3 and the order is still damaged. When calling l, what they call customer service, theycant help you without pictures. Pictures their delivery people took and submitted amd were not good enough. So you call and start to get help they won't help you so you ask for a supervisor and they place you on hold for over an hour!!! The WORST SERVICE EVER!!! The most annoying is why your waiting on never ending g hold they play a loop tape about how important customers are and how their service is so important..... I believe they are just poorly trained inadequate people who dont know th first thing about service they have no tools to handle customer service this is ridiculous!!! Don't buy from this company if you need good undamaged products or would like customer service read more

First time visiting Ashley Furniture. For being a retail furniture store with mass produced upholstered furniture ~ their prices are high! I don't mind paying for good quality furniture, but I expect to have fabric choices available. read more

Would not recommend. overpriced furniture and won't price match from online prices on their own app. Also fighting with me over the phone and getting an attitude telling me that I'm not aloud to cancel my order. The hell I'm not! I already have different furniture now and don't need any of this nonsense. read more

Incredibly overpriced and possibly racist. Just wasted an hour of my time - promises to price match online prices + shipping and tax, and then refused to once I found the product online, even after adding white glove delivery and tax. I don't blame the floor sales people though - whichever manager behind the scenes making the call is the one responsible. She literally had promised to price match, the sales person discussed with her and they came back and offered prices which I agreed to, we were discussing delivery when I walked to the back of the store with the sales woman, and that was when the manager changed her mind when she saw that I was black, with a flimsy excuse about too many price points. Spend your money elsewhere. read more

oh they were very helpful in the store and got my money right away but it has been 12 weeks and no word on my sectional couch, when I called only 1 piece of a 3 piece sectional was in the warehouse. I was told over the phone by a very rude woman that the contract was 12 weeks or more. How much more? I told her they could of made a couch in 3 months, her reply was that my couch is not the only couch being made. That is a bunch of bull crap read more

Ron, Sales Associate was very helpful and made my purchase seamless. Tammy, Customer Service Representative made my purchase stress-free. I would definitely recommend that my friends and family make Ashley HomeSore-York, PA their first choice when shopping for furniture. Thank you. read more

Zero stars! This place sucks. Called 4 weeks in a row to ask for a price on a recliner was told everyone was busy can I have someone call you back. Well here it's 4 weeks and no call back. Oh and don't yet the warranty cause they don't honor it. Always has an excuse why it's not covered. Run away as fast as you can. read more

We ordered a suite of office furniture, making selections in the local Ashley Furniture store on Arsenal Rd. in York. We were told the furniture would arrive within 6 weeks of the date of purchase. We placed the order on 8/11/2021 and it never arrived. We had extremely poor customer service from the representative who took the call we placed to the store to inquire as to the ETA on the furniture. The call was then transferred to the store manager, Tammy who advised that a) the chairs we ordered had been discontinued; b) the desk and bookcase may not arrive until sometime in 2022 (she could not provide a more specific ETA) and c) they would charge a $700 fee to issue a refund. The desk actually arrived this weekend but was severely and irreparably damaged (the corner of the desk looked as though it had been smashed). I called to apprise the manager (Tammy) of the damaged desk. I requested a full refund for the furniture. Tammy stated that a refund would not be possible citing a policy that there is a 72-hour window for returns upon delivery. Not only was Tammy incredibly rude and unapologetic, the sales terms and rules refund policy does not specify any policy regarding a 72-hour window for refund requests. She stated that she would not be able to help me and I should "go ahead and call corporate." When I advised that we would be filing with small claims court she stated that she would not speak to me any longer and hung up on me. We paid in full for our furniture at the time of purchase in the amount of $2428.45. We received a partial refund totaling $610.96 for the discontinued chairs but the remaining $1817.49 has not been refunded. I placed a call to the corporate office and waited on hold for 2 hours before the call was suddenly disconnected. It seems that we will have to take legal action in order to recoup our money. This is the worst experience I've ever had with a furniture store. This is utterly unacceptable. BUYER BEWARE! read more

Ashley Store - Furniture Stores Near Me - York, Pennsylvania

Cindy Spickler helped me and my daughter on Saturday and she was amazing. She helped us look at tons of sofas and was very knowledgeable and very kind. The only reason I didn't give 5 stars was that when she asked her manager to give us a certain price, the manager was only willing to give us the price we wanted if we would go lower on the financing time period. We left the store and found the furniture we wanted at a lower price online at the Ashley website. Cindy was amazing tho. read more

Nice store with attractive furniture. Sales person was helpful and pleasant. Fabric choices would be nice. read more

Justin was very helpful and patient during my furniture selection process!