There is no return policy. Literally none. And there was zero mention of this before purchase…read more Shopping for a twin mattress for my child, I voiced concerns about its height & size relative to her bedframe. Rather than mention their lack of return policy, the rep just assured me that I shouldn't be worried, took payment, and sent me out the door. When the mattress turned out to be too small, I returned 24 hours later with a completely unused mattress and got stonewalled. But don't worry.. the next rep offered to sell me a brand new mattress to go with the one I couldn't use. I will never be back. Period.

Great service - Ross and Jeremy took good care of us. We have bought a mattress and a platform and…read moreare pleased with both.

Visited last night and the gentleman helping went over the top in every way! Highly recommendread more

Delivering a broken adjustable bed after taking my bed which still worked perfectly fine and…read morerefusing to deliver new adjustable frame for almost a week leaving me without a bed period. Kristy their sales person yelling and arguing with me over the phone, then abruptly refunding my money on my visa leaving me without a bed. When I threatened to cancel sale on my visa unless adjustable frame was delivered the next day, I would never refer anyone I know to purchase anything from this company ever.

Went here as I'm looking for house furniture due to moving. There had to be at least 5 people…read moreworking not one person asked if I needed help. Even had one worker follow me in the same direction I was going and didn't utter a word. Mind you the family that came in after me, I watched while they were 2 feet away from me, ask if they needed anything. Sad when you have the money to spend but they judge you when you walk in. Don't shop here, plus their stuff isn't good anyway. Spending my money where customers are valued.

This is a hidden gem when it comes to looking for a furniture peice to complete your home! The…read morestaff was super professional, hands off when looking around & hands on when you need them for questions on anything! Not pushy at all like the normal furniture show rooms. Vanessa & her staff let you take your time and look around at all the amazing deals at your pace. The value of what we found was exactly what I was looking for! Vanessa explained the furniture is never used in someone's home but are peices that are discontinued, lightly used show room pieces and even brand new items that have been taken out the box to be showcased. I saved a HUGE chunk of money shopping here & it was exactly the couch I had been looking at for awhile at Costco. They offer white glove delivery services & always seem to have a holiday deal or featured discount going on if you walk in at the right time & are lucky. I recommend this business and I'm so very happy I walked in. Thank you!!

We were given the time needed to try out all of the mattresses, with wonderful suggestions from…read moreAlan Zelle, who really knew his product. We were able to purchase, but put on hold our selection until the bedroom design is completed. We chose the flagship store rather than any of the "Mattress Firm" stores because of the greater selection of Terpur-Pedics.

My husband and I are really happy with our new Tempur-Pedic mattress. We purchased a ProAdapt Soft…read moremattress with a flat foundation (boxspring) and a basic bed frame. We highly recommend working with Cody, our salesperson. He has a lot of experience in the mattress industry and he is extremely knowledgeable. Since this is our first foam mattress, we had many questions. We visited the store several times and Cody was always very friendly, helpful, and professional. We spent a lot of time deciding on which model we wanted, but sometimes you don't know if you'll like it until you sleep on it. We felt safe making our purchase because Tempur-Pedic has a pretty generous 90 night trial. If you don't like your mattress, you can exchange it (once) or return it for a refund. However, this only applies to the mattress (you cannot return the boxspring or bedframe). The only thing that could have been better was the delivery experience. Tempur-Pedic uses a third party company to handle the delivery and setup. It was really difficult to schedule a delivery time because they were only available on weekday mornings. They also couldn't provide a specific time frame, so I basically had to take a full day off from work.

Robert the store manager is very friendly and helpful. Asked us questions that helped us choose…read morethe right mattress. Not pushy and steered us to a mattress that steered us to the best for our sleep etc. was very honest.

We had the MOST wonder first time shopping experience with Tradon!! My husband and I came in unsure…read moreif purchasing a mattress was possible for us but he worked with us to make sure it was possible. I appreciated his honesty and patience with us. He was so genuine we ended up taking a new mattress home and will be definitely be recommending him to all of our friends!

We finally decided on a Sleep Number and I'm so glad we went into the store first. Sly helped us…read moreand he was great -- super friendly and patient, and he really knew the ins and outs of all the beds. He walked us through a few models we had already been eyeing and made sure we had time to actually try them out. That made it so much easier to figure out what we wanted. The bed itself is awesome. My side is set to 65 and my boyfriend's side is at 30 -- total opposites, but it works perfectly because we can each have what we like. Coming from a softer mattress, being able to fine tune our sides has been such a big improvement. New sleep level unlocked: I hit a 99 on my sleep score. I want to shout it from the rooftops. Delivery was smooth too. The team showed up on time, set everything up quickly, and even gave me a quick walkthrough before leaving. I liked that they had an option for a bunkie board since we use a platform bed and love our storage space. Overall, the whole experience (store, bed, and delivery) has been excellent.

Buyer Beware, We are Senior Citizens. We went to sleep number bed in February 2023 to get a new…read moreadjustable Sleep number bed thinking it would improve our sleep and health. First off the bed was Very Expensive! The entire bed with adjustable base came to over $10,000! So were were thinking we would get good customer support and a quality product. Second we were told that the bed came with a 100% Satisfaction guarantee. But when we purchased it the guarantee was for "190 nights" but after we received it customer support said it was only "100 nights" The sales person Nathan Roberts was very helpful but didn't make that clear to us. Third off the bed had a nice feet warmer and let us raise up our head and feet which we loved but the main complaint about the bed we had was the edge or borders of the bed had no support. My wife fell out the bed twice and hurt her shoulder. The Edge of the bed is not even firm enough for us to sit on and get dressed. This is something they don't explain to you is that a big disadvantage to these air beds is the "Edge Support" is just not there. We contacted the Southcenter Sleep Number store and they said we had to call the Main Customer Support Number. We called them and they said they can exchange or refund the "Mattress Only" but the Adjustable Base is NOT Refundable. They did NOT make that clear during our purchase. We just couldn't tolerate the new mattress so we asked for a refund. They came back and took the mattress only but left and disabled the base. So we are now stuck with a $5000 adjustable sleep number base and they even removed the Heat / Foot warmer function from the base! We feel like we got Scammed and We do not Recommend Sleep Number Beds to anyone.

Never buy here. I paid for a chair on my credit card and…read morechanged my mind. I never received the chair. I went back in same day to get a refund. They would not refund my money immediately like any other store The people in the store are authorized to take your money but not give it back. They are now keeping my money for a week and a half. Any other store could have returned this to my credit card in store immediately. There are other furniture stores. Do not shop here. They will financially punish you for returning a purchase even though you have never had it in hand

Rick!! Go to him, I'm not one to write reviews about customer service or experiences in stores. But…read moreman did this guy stand out from the rest. The minute I walked in he guaranteed me the best furniture for the best price. We both walked around the store probably 2-3 times going back and forth between stuff. I dragged him along the entire way of my indecisiveness. Rick truly was looking out for me, learned and remembered my background and my life so he could meet my needs in the house. He constantly wanted to make sure I liked the product. And even thought he could sell sell sell the expensive stuff all day... he didn't. He made sure everything was well within my price range. He knew the store like the back of his hand so If something was too expensive for me he walked me over to the right stuff and we browsed there. I could go on and on about Ricks customer service, but idk if yelp will allow it. Take my advice and ask for Rick when you go in! The manager that was there was also super friendly when it came down to pricing and I think her name was Jenny or Jenni (couldn't see) but she was also very helpful throughout the process.

I had a great experience shopping for a mattress at this location, good customer service and care…read more Darci was an amazing help!

Antonio did a great job. He was very sensitive to the needs of his older customers. Our friend…read moregot a good bed at a good price.

DO NOT BUY HERE!!! JR Furniture is a complete scam. We bought an expensive couch and were talked…read moreinto an overpriced warranty because the associate flat-out lied about what it covered. We were told it would handle everything rips, breaks, even professional cleanings whenever we needed. That was the selling point that made us agree. The truth? None of that was real. The warranty is useless, and when you actually try to use it, you have to call a third party. JR Furniture refuses to help rectify the situation and are flat out dismissive. Their staff clearly aren't trained, or worse, they intentionally mislead customers just to close a sale. And once they have your money, forget it they will not lift a finger to help you. They do not care about their customers, only about taking your cash. Do not waste your time or your money here. They lie to make sales, they don't back up their promises, and their customer service is non-existent. Spend your hard-earned money anywhere else but JR Furniture. My Husband and have a large presence in the Tacoma community and the surrounding areas we will make sure our community along with our family and friend don't shop here.

PLEASE SAVE YOUR MONEY AND DONT PURCHASE ANYTHING FROM THIS STORE!!! we bought a table in June and…read morealready we are noticing how cheaply made this table is there's scratches all over it just from sitting down and eating dinner. The tech guy came and looked at it and said it's because we are pushing things around on the table! The customer service lady is no help so don't even try to call for help she said there's nothing they can do that's something that happens with that table which I wasn't told thy when I purchased it!!!! They're deeming it as normal wear and tear how!! We only had it for 2 months and it's already in this condition!!! Please do yourself a favor and go somewhere don't purchase anything from them! By the comment section of bad reviews I rest my case please save your money and do not step foot in this store and purchase anything from them