So, this is in response to our 7/6/23 review: We texted the number 206-203-5109 to chat with Ashley Homestores "escalation team" with the requested information so that they could "assist" us with this matter. Here's the how the lengthy chat went: Me: "........ Thank you for your assistance with getting this resolved. Please see attached photo of our receipt and let us know the next steps." Ashley Homestores: "I do see that your item is out of warranty. If your extended warranty is willing to cover. We can provide numbers to tech as you mentioned in the response. We would only be able to cover item while under the 1 yr warranty." Me: "You have not helped whatsoever. Did you not read the review? We have already reached out to the extended warranty company numerous times and they refuse to assist because we did not contact them prior to 30 days of initially noticing the defect/issue with our table. The main issue with this is that Ashley Home Store sold us this extended warranty product without providing ANY paperwork or details (30 day notice requirement). Ashley Home Store needs to accept some responsibility for this! YOU sold us the product without providing detailed information and you are not backing this. This is NOT acceptable!" Ashley Homestores: "I did read the details you have provided. I can not force GBS to accept a claim. If they are telling you they will not approve that is their choice being its own company. We can only over item within the 1 yr warranty as a manufactory issue. Since you are showing out of yr, the option I have would be able to provide you tech in area so you can discuss details with them on their options or if they could assist." Ashley Homestores: "If you like I can provide you number for tech in area if you are needing." Ashley Homestores: "Please advise if you are still available to chat." Me: "This table was sold to us as a very 'durable' surface. That clearly was a lie since this table is rarely used and the surface is coming off. Since you sold us a defective table, you should at the VERY least offer to exchange it for us. That is the only thing that will be acceptable at this point. Otherwise we will never shop at Ashley again and we will continue to let everyone we know about this via every online avenue and social media." Ashley Homestores: "I do apologize, that would not be a option that we can offer due to the fact this item is not covered any longer under the 1 yr warranty with ashley homestore. 1 Yr warranty was up 2-22-23" Me: "We then the review stands and will be amended to include your response and lack of support and assistance." Me: "Why did you bother to reply to our review in the first place- acting as if you wanted to actually help??" Ashley Homestore: "I am customer service, So I do apologize but I don't have anything to do with reviews. I'm not sure what was informed, but what I am providing would be only options for out of warranty item." Me: "Is this the escalation department?" Ashley Homestore: "There is no escalation department, we are customer service from corporate office. So we would be able to assist, we also work directly with stores when they do need assist. As mentioned I do apologize for the issues, but the details provided would be our options for any assist on out of warranty products." Ashley Homestore: "Anything else I can assist you with?" --------------I sent a screenshot of Ashley Homestore's response on Yelp----------- Me: "They actually refer to an 'escalation team' not a department, however, it is noted that they claimed they were going to assist us with this matter. As of now, no assistance has been offered to resolve our issue." Ashley Homestore: "I'm not sure if they are unaware of our process and options but what has been provided is the only options we have." Ashley Homestore: "Please advise if you are still available to chat." So, Ashley Homestore's online chat representative did not honor Ashley's response to our Yelp review and actually inferred the person who offered the Yelp response on Ashley's part was incorrect or misinformed. A few more back and forth chats continued, with the chat ending with: Me: "The GBS extended warranty is a product you sold and Ashley is not backing that!!! After 1 year, Ashley washes their hands of their customers.... Ashley needs some training in customer service, because this service sucks!!!" Ashley Homestore: "Understood, I do apologize for the issues and inconvenience." Just posting this as information buyers should be aware of when shopping at Ashley Homestore and especially if you purchase their extended warranty. Hopefully, the next person wont get duped. read more

THIS IS REGARDING THE BALLWIN LOCATION. TERRIBLE. Per my friend, who had a terrible experience. Do NOT recommend! My fiancé and I purchased a desk from Ashley and were told we would get a 30 minute heads up when they were on the way. Instead they gave me a 10 minute warning, which isn't the issue in itself as I was only 10 minutes away. What the issue is, is the disrespect and the lack of customer service that made me feel very uneasy. It's winter, 36 degrees, and heavily raining. I get home to the Ashley truck blocking my driveway so I had to the park down the street. Still not the biggest concern. As I'm walking up my driveway with my toddler in the pouring rain, a man yells "you need to get in here", meaning, do I need to access my driveway. So I replied "i did, but not anymore". As I get in the garage he says to the other delivery man "she's got an attitude". I then proceeded to ask for their supervisors card and went in to put my child inside, immediately as I turn around to go back out to my driveway they sped away in their truck and WITHOUT delivering my desk. I cannot believe the disrespect by the men delivering my purchase, not to mention the audacity for the woman on the phone to tell me I won't be getting my money back. What is customer service these days? Never again spending my money at such a disrespectful company. I'll be sure to spread the word as well.This all happened Wednesday and I have yet to receive a call back regarding it! Terrible customer service! read more

We are redoing our basement & have completely changed design styles so I have been on the hunt for new leather furniture. Checked every furniture store in the Greater St Louis area and was extremely frustrated by the time I hit Ashley in South County. Walked in saw a set that I really liked & my sales person, Dana Woods was AWESOME!!!! I had my 4 & 7 year old with me when we went in to look & they were tired but she was patient with us & I told her that I wanted my hubby to check out the set so she had someone move the accent tables (that were on the opposite side of the sotre) and the area rug (also on the other side of the store) so I could show him what the whole set looked like. We even put the decorations on the tables!! This was ASWEOME!!! Dana is great. I am going back to get furniture for another room...we purchased the other set less than a month ago! I did go back in after soccer practice and no one seemed to help me that day, but looking like a grunge may have had somethign to do with that! :) Definately waiting for Dana to get back from vacation & then getting more! Great place to go , prices are great, decorations are a great price & the service was superior! read more

My husband and I had a great experience at the SOCO Ashley furniture store. We purchased a counter high table and chairs and a sectional couch. From the moment we entered the store we could feel a very positive vibe and our salesperson was excellent. She was extremely knowledgeable and we could tell she truly wanted us to find something we loved vs. just buying something. Even though we went to a few other stores to compare price, quality, and other styles after we found what we liked at Ashely, we ended up coming back the same day to make the purchase. It was really hard to beat Ashley's quality, price, style, and salesperson anywhere else. The only negative is on the manufacturing side which we cannot attribute to our salesperson. 2 of the 6 chairs we purchased with the table have had screws come loose and pop out causing the chairs to be unstable. This happened within the first few days and 1/2 chairs had an issue the day it was delivered. We plan to request an exchange/repair. All in all, I am very pleased with Ashley and we will definitely give them our business in the future read more

My wife and I went to Ashley Furniture looking for a mattress for our master bedroom, and had a wonderful experience with the knowledgeable and humble Ryan Grigsby at the South County location. He was informative without making a hard sale, listened to our needs, asked us the right questions, and eventually we walked away with a perfect mattress. I can not express enough how comfortable Ryan made us feel throughout the whole experience, realizing we were relatively inexperienced in this field and explained the process in a way that was encouraging, never talking down to us, and encouraged us to take our time to make the right decision for us. An A+ salesperson. I must also give a hand to Cindee Richards and Bill Drummond, both stellar at their job, patient with us as we worked through the process, and helpful throughout. I have already recommended Ashley Furniture, Ryan, and this top notch crew to two people who have mentioned needing a mattress, and I will continue to do so in the future. Thank you for a great experience. read more

These people lie everything they say -dont ever shop here they are idiots. The manager Rhonda at this location is so rude and she doesnt even care about her customers. She just lies to get ride of you. I have 16 msgs from them saying your furniture is coming your furniture is not coming. Your dresser is not in stock ur bed is damaged, the bed is here but dresser is not . they lie so much its ridiculous. So unorganized and no communication between their employees. And now they delievered me a cracked headboard and broken foot board and the foot board is touched up with a black marker it has a lot of scratches on it and they were trying to hide them. So so dissapointed! You pay the full price for new shiit and you get damaged shiit. How f up. I thought you double check everything before it goes out but you use a marker to hide the damages how unprofessional. read more

When I bought my condo, I was really nervous about the furniture buying process, as I have never done it before. Anthony, the AM was there at the door and greeted me. In talking with him I explained what I was looking for and he showed me only the pieces that fit my interest, which is awesome, definitely not overwhelming at all. I spent time alone and on the phone with my father, and when I decided I wanted the pieces I chose, Anthony helped me work through the pricing. He agreed to match what I looking to spend, and explained the protection process fully. When I got to actually paying for it, Mickey was super sweet and put up with me since I was kind of in shock and overwhelmed at the thought of buying real, grown-up furniture. I couldn't be more thankful for their help and I would definitely recommend this store to any one looking for new furniture. read more

Patrick Joyce was our sales associate. We recently purchased a new home and me being the picky person I am everything has to match so out with the old and in with the new. Of course we weren't trying splurge nor do the entire house in one purchase, we were there looking for a new sofa and that is all. Patrick was very informative and told us about the bogo half off sale. He also very I mean VERY patient with us considering we were very indecisive. We left earlier that day with some decisions to make. Not knowing if we'd return that evening we did. We ended purchasing a new dining room set, sectional, ottoman, 2 accent chairs and an end table. Although we fell in love with a mattress it was something of a necessity we need at the moment. Over all we were pleased with our purchases. Now we're just waiting on all of it to be delivered:) read more

I have not yet received delivery of the furniture I purchased and will update my review after that happens. However, I went to the South County location and had a wonderful experience. The sales person I worked with was Brad and he was awesome! He answered questions truthfully and knowledgeably. He was available without hovering or being pushy. He was the perfect salesman for my taste!! He helped me navigate the discounts available and got me the best deals he could on everything I purchased. I ended up with two couches, a recliner, a lamp, with delivery and a protection package all for just under $2,000.00. Some scoff at protection plans, but with Ashley, if you don't use the plan for the five years it is in effect, you get the full amount as a store credit. I will definitely go back! read more

My wife and I visited this store on Saturday 6/01/2013. We were shopping for bedroom furniture for ourselves as well as our grandson. I do not think the entire experience could have been any more pleasant. This was thanks in a large part to our salesperson Rebecca Tuller. We tied up her entire afternoon and she even spent time on the phone talking to our daughter and helping her decide on the grandson's furniture. My wife and I ended up purchasing an entire bedroom suite as well as a mattress.We were thrilled with the quality of the furniture as well as the price. The best thing about all of this is that I got the impression that if we have any problems that Rebecca will do everthing in her power to make it right. Thanks again Rebecca for all your help and patience. read more

My husband and I bought a living room set and was serviced by a very helpful Chris Williams. He knew the stock and answered all our questions, as well as, was so courteous and listened to what we had to say. Ask for Chris Williams, he rocks. So the delivery went as smooth as the purchase. Two very nice young men, I believe, Joe and Lou. As a result of such a good experience shopping at Ashley's and then such a prompt delivery, my husband and I went back today and purchased lamps, side tables and a rug. So again we were fortunate to have Chris Williams help us. Matter of fact, he met us at the door. My husband said we will never go anywhere else to purchase furniture... Thanks, Chris, your customer service skills are second to none. Ashley's is lucky to have you! read more

I loved my shopping experience at Ashley Home Store South County. Ashley Sledge in Sales gave excellent customer service throughout the purchase prRating Woohoo! As good as it gets! ocess after directing me to exactly what I wanted. I was also happy to make this purchase with a store that "gives back". I heard an announcement over the PA and all the employees clapped when someone bought a mattress. That meant a needy child would receive a free, new mattress due to that customer's purchase. It's a win win for me with Ashley Home Store: I can support my community, they support their community and i received a wonderful, quality, product and tremendous customer service from Ashley and other staff I met throughout the purchase process. Sincere thanks, Lynn read more

I have only been there once, 10/26/17. I had been thoroughly frustrated with the service until finally a wonderful lady named Brenda Brooks helped my husband and myself. We could not find anything in the store but Brenda did find exactly what we needed online. I will go back, but I will check to make sure that Brenda is there to help. I came home and proceeded to try to get on line for the google review, couldn't figure it out (very user unfriendly), but when I called the store , Lemay Ferry , A woman named Mickey walked me through step by step. In all honesty I would never have found it . These women are your rating as every employer should know it is the employees the are the face of the company read more

We ordered a sectional here when they had their Labor Day sale. We were shopping around at many stores that weekend but ended up returning to Ashley because of this particular sectional. The store manager was super nice a helpful each time we were in the store and it was nice to not have sales associates follow us and hound us the whole time we were browsing. The protection plan they offer is fantastic, it far exceeded my expectations. We are still waiting for our sectional to arrive. The only draw back is that the earliest possible delivery for our sectional was a month from when we ordered it. We are anticipating its arrival and will update this review once it comes if there are any problems. read more

We recently purchased a sectional sofa from this Ashley location. We had researched the specific sectional ahead of time online. We were greeted warmly by all of the staff and our salesperson, Susan, was great to work with and gave us a few tips and pointers regarding use and care for the sectional. When we began talking price on the couch she notified us that Ashley would match any competitor's price, online or in-store. I simply pulled up the sectional online and found a better price. Susan confirmed the price and honored the online competitor's sale. Ryan, the store manager, was very helpful and friendly as well. I will be back at this location for future furniture needs. Brian R. read more

My Wife and I well I call Her She Who I Must Obey. We had an ol' sofa bed that just broke down on us. My Wife always is very good at doing research for things, she recommended Ashley Furniture, I was just along for the ride. I will say this and I mean Jimmie Creech was so awesome such a wonderful person and his knowledge with what we were trying to do or go for he did not pressure us into anything I know it sounds cliche but he is super knowledgeable on the product and services inside the store. Super Great Guy and just a truly wonderful experience. Ashley Furniture is definitely where's it's at. "Because you like nice people." LOL read more

Went into Ashley in search of a replacement mattress. The mattress was under warranty, so I was not going to be purchasing a new one, merely trying to select a replacement. Kaitlyn directed me to the mattress area and was very helpful in getting me started. She eventually asked Susan (who had a little more knowledge) to share her expertise and before long, they had helped me select a new mattress. I truly appreciate the help I received; even though I mentioned straight away that I would not be making a purchase, Kaitlyn was happy to help make sure I choose the best mattress possible for my situation. read more

Visited the store this past week with my husband. We recently built a home and need to fill it. Nice/Affordable furniture, however, very poor experience. Our sales associate ('acting' manager) pretty much called us "old" by stating the pieces we were looking at were too young for us. Not to mention she also added that a warranty she had tried selling us on minutes before wasnt something we really needed. Then why were you selling us on it to begin with?? p.s., as far as her "old" comment, we are only 50! Wait til youre our age dear (maybe you will have learned a little more tact (look it up) read more

I love this place! It's way bigger than it looks from the outside, it's huge inside! They have the cutest and most modern furniture of anywhere I have looked. I wish I would have found them before I bought some other stuff. I got a beautiful dining set and they gave me an excellent deal. Debbie was amazing and I took advantage of the "Don't Use It Don't Lose It" protection plan. My set arrives on Wednesday and I can't wait! Amazing value for incredible quality, I honestly was shocked. Go here first! read more