This was the last stop on our list... here we found our couch. Some of there stuff was a little pricier then other places, such as their tables. However, the couch was perfect and the right price. I would also recommend going to their sleep center, they have this bed, extremely expensive, but I am going to save up for it. It has a zero posistion that just slightly lifts your head and feet to releave back pain and it massages... a wonderful feeling. Give this place a try next time you are searching for furniture, ask for Norma she is helpful and friendly. read more

This is the place where we bought our furniture from when we first moved to the area. The prices seemed fair for the quality of the furniter. The service was friendly and the process did not take too long. When the furniture was delivered they gave us a call ahead of time and the guys who brought the furniture in took good care of everything and set it up very quickly. We recently bought a love seat for the living room and the second buying experience Was better than the first. The first time the lady kept following us around EVERYWHERE and didnt give us space to talk alone. The second time Vee gave us was very nice, gave us space and helped us look for similar items of what we were looking for. read more

We had a very pleasant experience with our last purchase. Lanai George (sales person) went all out to make sure our needs were met. Thanks. read more

Beautiful furniture but they don't sell off the floor. You must pay an additional 60-65 dollars to have any items purchased delivered from their warehouse in Tukwila. read more

Don't even think about buying a mattress here. We spent $1000 for a mattress and there is NO RETURNS and NO EXCHANGES. The mattress that we received was not the mattress like we laid down on in the store. They did not disclose that we could not return or exchange the mattress. You're better off going to sleep train because they have a 90 day return policy or exchange. My mom even purchased a dining room set and the base didn't come for three months. The wait at the warehouse in Tacoma was two hours and 45 minutes as well as the other four people that are waiting for their stuff for much longer. AND JT THE MANAGER IS NOT HELPFUL. If I could give them a zero rating I would. read more

The only positive experiences I had with this company was my sales man, Mike, and my delivery team. That's the only reason I'm giving two stars. This store deserves 1 star but Mike & the delivery team deserves 5. Excluding mike and my delivery team, the customer service has been awful. I'd try to call the store several times about a question I had, and every time I was on hold until I hung up. No one ever picked up the phone, no matter what extension I chose. The automatic message just said, "all of our representatives are busy right now." This happened every time i called, on different days and at different times. So since i couldn't get them to answer, i went into the store for my question. I went in to ask a simple question about delivery options and the woman who talked to me at the front desk was incredibly rude. Extremely short with me, acted like I was wasting her time. She wasn't being completely clear with me, so when i would ask questions to clarify, she'd get even more rude. When i was asking about delivery options, a simple "I'm sorry, but unfortunately we can't do that at this store for these reason." would have been great. My delivery team was on time and great to work with, but they weren't given all of their parts (which i understand isn't their fault). whoever loaded the order forgot to put all the legs for my sectional in their truck. So now I'm waiting 7-10 business days for them to come out again, and put the other set of legs on my couch. Mike and my delivery team were amazing, but i hate to say that I'm giving money to a company who clearly doesn't care about customer service. read more

We just finished purchasing new living room furniture at Ashley in Silverdale. Lanae was very helpful and easy to work with. After going crazy looking at drab boring furniture all over as well as on the Internet, at Ashley I found a sofa and love seat that made me happy as opposed to just settling. Thanks! read more

You get what you pay for. As much as we wanted our experience here to go well, it simply did not. Salesperson was completely clueless, desk person Ana couldn't even fake a smile or a pleasant tone of voice with coworkers or us as customers, and dealing with corporate about our delivery was a headache. Overall, just a very poor experience. If you do have to buy something here, we suggest just skipping the salespeople and ordering directly online. read more

David our salesperson was outstanding. He was friendly,resourceful, and most importantly he was patient with us. Our shopping experience was amazing. read more

If I could give 0 stars I would. We ordered a couch and a chaise last week on Monday with a delivery date for that Thursday. We told Jeanette that we were on base and she repeatedly reassured us that there would be no issue delivering to the base. Given the other reviews we were hesitant but gave them the benefit of the doubt. Come Thursday the driver was not able to get on base and asked us to come get the couch. We have a small SUV and there was no way we could fit it in our car. We called customer service and were told that they would reschedule us for Monday and were reassured that we would have no issues with the delivery. We also received a refund on our delivery fee. Come Monday we heard nothing so we called customer service and there is no scheduled delivery! They wanted to reschedule us for next week! DONT WASTE YOUR TIME GO SOMEWHERE ELSE IF YOU WANT YOUR FURNITURE ON TIME. ESPECIALLY IF YOU'RE IN THE MILITARY AND LIVE ON BASE. read more

They were all for helping us when we spent $1400 on a new couch and loveseat. After two weeks of having the furniture the fabric started pulling and pulling just from sitting on it. Looks like complete crap. I called and they say oh sorry it's just normal wear and tear. I am horrified because in a years time this couch is probably going to look like we got it out of a dumpster. Screw this place, I would stay far far away if you're looking for new furniture. I wish we would've gotten the ikea couch we looked at. Probably would've held up more than two weeks!! read more

David P was such a great help he helped us to decorate our entire house. His ideas made all the difference in our shopping experience

I am now a former Ashley customer. Totally unacceptable service from this company. Two months ago, in store, ordered an item of furniture. Was told I'd have to wait until it arrived in the Silverdale store on 4/11, that I'd be called. Was never called. Went into store in person on 4/23, told it was in. Wrong item, sales guy tried to give me the floor model which was the wrong color. Apologized, said he'd give me free delivery and get back to me that afternoon with detail. Two days later, no call, I contacted CS (not even in the store), no notes on my order. Am cancelling the order. NO communication, no information, not keeping their word. Done with Ashley. Good bye. read more

Jen is such an amazing sales person! We were shopping to furnish a new condo purchased, and Jen was knowledgeable, kind, patient and went above and beyond. DJ the manager helped my mom sign onto a computer at the store so she could print another document for the close of escrow. If you haven't shopped here and worked with Jen and DJ, I strongly recommend you do! You will NOT be disappointed. read more

If I could give this store 0 stars I would. We went in under the impression (according to their website they had it in store) hoping to leave with a dining room set. We walked in and looked around nobody asked if we needed help, we finally found the table we were looking for and one of the store workers came by and walked right passed us and to a family of 5 and decided to ask them if they needed help at all. We went in knowing exactly what we wanted and over hearing this family's conversation they weren't even sure if they were going to buy anything today. We sat at the dining room set we wanted for a good 35 minutes, and then decided to get up and walk around hoping someone else would see us. We were extremely mistaken. Another 15 minutes went by and finally the manager asked if we had been helped, we told him know that everyone had avoided helping us and gone to other families after making eye contact with us. He called on his radio for help, the same girl who walked right by us the first time came to answer the radio call, and walked up to us, manager walks away, and then she did too without asking us if we needed any help. By this time we were extremely ticked off. We had been in the store for an hour at this point. There was a worker who walked up to us once he finished with another family, kudos to him he turned around and saw us sitting there, walked up with a big smile and asked if we needed help. We said yes and explained we'd been there an hour and we asked to get the dining room set today and were informed we'd have to pick it up from the warehouse in Tacoma. Of course we walked out because we just wasted an hour and a half at this point for them to tell us that their website was incorrect. read more

Extremely disappointed in not only the quality of their furniture but the lack of customer service as well. They won't even call us back! Did I mention their "repair man" and I use that term loosely, sawed wood on my hard wood floor. Seriously. Just whipped out his electric hand saw in my dining room like he was in shop class, sending splinters and sawdust everywhere. WTF?! @AshleyHomestore @AshleyFurniture #AshleyHomestoreBeware #AshleyHomestore read more

My friend and I had so much fun hanging out with Jen A. today. She price checked and added so many things for me. I appreciated the personal time she gave and I'm going to love my new couch!! read more

Never have gone furniture shopping before today and I couldn't have been happier! Maddy instantly greeted us at the door, gave us a quick run down of their sales and financing plan and gave us plenty of space to look around. Philip helped with all of our questions about the financing and seemed to really care about his customers and their satisfaction. He even personally helped us load our new sectional. Mike at the front desk was awesome as well. This team really works well together. We will be back! read more

This place is the worst. We went in to buy a mattress on Black Friday and the sales associate was helpful in finding the right mattress... I think. But I'm not sure because our mattress hasn't been delivered yet. We were told that it would be delivered between 3:30-6:30 yesterday, so we took time out of our day to wait. We waited. And waited. No call. No show. I called them this morning to find out what happened and it turns out someone had typed in a wrong address. I shouldn't have had to call them the next day. They should have called me last night to tell me they wouldn't be here. Now our mattress won't be here until next week. Why a whole extra week? We should have been the first delivery this morning. Now we have to wait longer for a mattress (that belongs to us) and take more time out of our schedules in order to wait for them to make up for their mistake. I asked to have the delivery fee returned to us ($129) since time that we have to take from work is money lost for us, and they told me all they could do was give me a $50 Ashley gift card. That's all well and good, but nothing in the store costs that little. Which is their way of getting me to come back into the store to spend more money. I'm not very likely to go back into the store to spend the gift card because I don't want to give them any more business, and neither should you. read more

Terrible experience. The one condition I had to be able to buy from here was that they had to be able to take our old furniture away. Sales lady assured us that the could take our old furniture for a fee when they dropped off the new stuff. Turns out they don't. Now I'm stuck with a truck load of stuff without a truck or any way to get rid of it. And on top of that it took them a month and s half to finally deliver it! It was postponed twice! When I called all I got was "I don't know what made you think that we pick up." Never buying here again. read more

We are at wits end and unable to get our mattress and have no phone # or address or email for the "new" corporate office to get this resolved. The first one we ordered and PAID for (at the Silverdale, WA store) was due to arrive 4/10/2019. We got a call from the warehouse the day before it was due to arrive saying that bed was discontinued. I spent MANY HOURS trying to reach the store and was either disconnected or the customer service person said the store was not answering phone or it was busy. When finally reach I spoke to our sales person, Paul, he offered us a different bed and assured us it would be delivered right away. We got another call from warehouse saying that mattress was also discontinued !!!! Again, after hours of trying to reach the store by phone I was able to talk with Linda, a day manager? who said she regretted the issue and gave us a choice of three other mattresses. She promised she would call us between 1pm and 3 pm on Saturday 4/20 with approval from the store manager ( Ronnie?). When she did not call us I again attempted for over an hour to reach her. The customer service phone person was finally able to get me transferred to her at 4:35 p.m that afternoon. With the manager's approval he agreed to sell me a Sealy Blue Mesa King mattress with no additional cost and Linda wrote it up and said it was available and would be delivered on Tuesday 4/23/2019. Yesterday afternoon,Sunday 4/21/2019 the sales person, Paul, called to assured us it was all "a go" that we would have our Sealy Blue Mesa King mattress tomorrow 4/23/19 and that the warehouse or delivery person would call and tell us what time it would be delivered to us. Today, Monday 4/22/2019, at 4:35p.m. I received a call from "Tracy" who sets up deliveries and she informed us that that mattress was not available we might be able to get it by May 4th !!!! She tried to reach the Silverdale, WA store and said no one answered and she tried several times until she finally said we would have to go into the store and get a different one or talk to manager. read more

The selection was nice, but the service is terrible. I placed my order and was told it would be delivered in two weeks. I never received a call to deliver. Once I called, I waited on hold forever and only got a corporate agent. She told me my order was on back-order. Would have like to know when I placed my order. I received my order 3 weeks later and only received two of the four items. Why, the driver had no idea. I'd have to call the Ashely Furniture to find out why. Now that I am on hold once again, I thought I'd leave my review on Yelp. Someone at the store did pick up but placed me back on hold. I've been on hold for 10 minutes so far. This could be an hour or so. read more

I wish I had read the reviews before I ordered furniture from the Silverdale Store. 5 weeks after order was placed and full payment was made we were called to say they could only make a partial delivery as 2 items were on back order. Then on delivery date they came into our home saying 3 items were on back order and 1 was so damaged they were not going to bring it into our home. We waited another 9 days, drove 20 miles to talk face to face with manager regarding the completion of our delivery the following day. They never showed up and when we called the staff told us we were not on the delivery schedule and the manage was too busy to talk to us. We called corporate, told them we were going to cancel our order, they got authorization for this and now I am fighting to get back the last $162.40 which they say is the delivery fee plus tax. I WOULD NEVER ADVISE ANYONE TO PURCHASE FURNITURE FROM ASHLEY UNLESS YOU CAN JUST WALK OUT WITH IT IN YOUR HAND. After they have your money they either don't take your call or blatantly lie to your face. Totally disgusted with this experience. read more

I made the mistake of going in to look at Mattersses. The lady at the front door asked how she could help. (I already knew I wasnt buying anything, just gathering pricing info and brands carried) I told her no I dont need help and I was just looking. I made a beeline straight to be back of the store. I laid on one mattress and when I sat up. There she was. The lady from the front welcome desk. She followed me to the back of the store and said I see your looking at mattresses. That is when I got upset. 1. She already greeted me. 2. I acknowledged if I needed any help I could come find her. 3. She followed me to be back of the store. I clearly did bot need or want to talk to a salesman/ sales women. I have done a ton of research on what exactly I'm looking for. So I entertained her and asked her if they had latex mattresses. She looked very puzzled. And she said no. All if their supply was memory foam. So i said ok thanks that's all I need. She asked why I wanted latex. I said for the longitivity of the latex. Which she replied the memory lasts just as long. Clearly thinking I'm a dumbass. I know the difference and the foam breaks down way faster than the foam. Which I kindly explained and I was just looking. I thanked her and she left the area. (Only about 20 ft) I felt like I was being guarded.. that's when I made a beeline for the door.. peace out Ashley!!! You lost my business!! read more

Beware of Off Gassing When we originally bought the Baveria sofa and love seat we noticed a toxic smell. They are both comfortable and nice looking. That's why they get one star. We thought the off gassing problem wouldn't last long. We air out our place every day. After 30 days we still have burning throats and eyes, and nausea. Stay clear from this style. Store would not return item after 14 days. Then I posted this yelp review and they contacted me to try and resolve the issue. They took back the Baveria sofa and love seat and we selected another option. It took almost 2 months to receive. They didn't pick up the toxic ones when they said they would. We had to wait another two weeks. They tried to drop off both new options at the same time, but one was damaged upon arrival. They took another two weeks to get us the new replacement that wasn't damaged. There is no off gassing that we are aware of with the new ones. The new love seat and sofa are as nice as you could expect for the price. We never received any compensation for the delay and inconvenience, and could never return them for a refund. We are happy that we don't have the toxic ones in our home anymore. We are happy that they let us pick out new replacements. read more

I bought a couch 3 years ago from Ashley Furniture. After about a year and a half it started cracking and pealing. It's completely lost most of the leather. Poor quality product. read more

Ashley Store - Bought this couch three years ago from Ashley Furniture in Silverdale. The leather is cracked and pealed, very poor quality product. - Furniture Stores Near Me - Silverdale, Washington

I would give zero stars if possible - What started out as an exciting beginning to our new home turned into an outright unresolved nightmare. Everything went well during purchase, minus it taking four hours and ultimately being left unattended with a trainee to complete the order. A few days later, we received a call that the delivery would be delayed two Weeks. I followed up and was given a series of false information, leading to it first delivery being sent to the wrong address. Customer support were hostile and representatives in store gave us repeated incorrect information. After missing several days of work to accommodate their delivery, we received the wrong furniture and were told we'd have to pay more. Almost a week later and we still haven't signed a new contract or have any idea when the furniture will arrive. One of the worst customer experiences of my life. 8 recommend Goodwill before Ashley, at least you know what you're getting! read more

This is kind of a late review (Xmas 2016), but just wanted to put my two cents in regarding this facility. We were in search of a leather couch and accent chair for our home, and the sales lady was extremely helpful and patient. We must have been through the whole floor until we finally decided on a purchase. When we mentioned in our conversation we were looking for tables - she took us to the backroom, and had these 3 matching glass tables that were being ready for clearance. She showed a couple of areas that needed touching up, and that the rubber mounts for the glass were needed, but the glass for all 3 were in good condition. She gave us a great price, for tables that with a little work; looked 21st Century. We've been wanting to give a review of our experience, and finally had a chance to. This lady's husband was in the military, so kudos to not only those that are serving, but for those spouses as well - the drive to do your best, certainly resonates to the families. read more

My wife and I bought 2 new couches from Ashley in late May, and since then have found nothing good to say about the company. First they took their sweet time delivering the couches. Once they were in the house we discovered a large lump in one of the cushions. I called to see if we could just return the faulty couch. Ashley changed the original story from us having 30 days to decide if we wanted to keep the couch and if not we could return it for our money back, to we could only return it for in-store credit. So I scheduled an inspection to have the lump checked out and it was determined to be a large clump of glue. Shotty finish work for a $2000+ couch. We were offered to have the cushion or the couch replaced, we opted for the couch. Shortly after I called to see if we could just return the couch instead. Ashley said that since the original order had been placed (also a change in story), more than 30 days before that there was nothing they could do. They were now going to have to get approval to replace the couch because they had already ordered a new cushion, even though it was in their notes that we had requested the couch replaced. They finally agreed to make good on their word and replace it as they'd promised. A couple weeks later I got an email confirming a delivery time that would require me to take a half day off work, not a big deal just inconvenient. I called to know if I personally had to be there or just someone to sign for it. That's when I was informed that they were in fact NOT going to deliver the couch, and had I not called them I would have taken a half day for nothing. So their fix was to gift me a $50 gift card to the store, like I'm ever going to spend another dime there. I then had to set up a new appointment to pick up the defective couch and deliver the new one as promised over a month ago. And to top it off, good luck getting through to anyone, I was on hold for over 30 minutes waiting to talk to someone. All in all the only positive is one out of the two couches we ordered is what we wanted. I would not ever recommend Ashley Furniture to anybody. read more

So I wrote a review a few months ago about the horrible service. And even worst quality . Funny because it must have been deleted. Well I finally got new cushions for our couches 3 months ago because the originals could handle 2 people under 200 lbs for less than a year. Well now those need to be replaced as well. The couch is still creeking but the first repair guy figured he couldn't get on base so he wasn't going to come or even call, re second said nothing was wrong. Ashley furniture, the reviews all over the country are like this. Don't you think something is wrong? read more

One star is too many. The issue is service, not product. Spent over $3,800 on a mattress that was assured to be delivered 11 days later, if not sooner. After not hearing from Ashley Furniture regarding the delivery, I contacted them on the promised delivery date to discover that it would now be 15 days, not eleven as originally promised. I asked for a refund. After delays and resistance, I was told that they need seven days to transact a refund. If you make a purchase, they take your money instantly. If you ask for a refund, they get to continue the use of your money for a few days. This is my LAST visit to Ashley Furniture. read more

We could not have had better service from David at the Silverdale location. We showed up 15 minutes before closing one evening after being stuck on a ferry that was almost 3 hours late and David kept the store open for us so we could look around. We still needed to do some additional paperwork so David offered to meet us at a different location in a couple days to finalize everything. This was a big deal because it meant him driving a long way to meet us at a location that was closer to us. He continuously went out of his way to help us and went above any beyond. He was so patient and just really really great. He was able to recommend products to us and gave us the pros and cons of the items we were looking at. He wasn't pushy and encouraged us to take time to make our decisions. The store was clean and everyone was super friendly. This was such a smooth and easy process for us. David, Thank you so so much for helping us. You're the best!! read more

Good store experience. Delivery was a mess. Movers refused to move the furniture to another room and unload the truck. Never again. Poor store follow up with the companies they hire to deliver their products. read more

Worst furniture buying experience, x2. I bought couches and a bedroom set from them a while back, they were floor models but were in perfect condition being sold at the floor model price. Well, whoever took them apart and brought them to my house damaged them. They refused to accept responsibility since it was sold "as is", even though the damage was done after I paid for them. After many calls all over the area looking for a supervisor who would accept responsibility, I just had to live with it. Now my daughter is trying to buy furniture from them, she got rescheduled several times, but its COVID-19 so we roll with it. She finally got the confirmation email that they were on the way so she had her old furniture hauled off to get ready for it. Well, turns out they were not ready for delivery, in fact some is here and some is not in until next month. She paid for express delivery and assembly. After talking with the store and the warehouse (that the store told her to call), she has now been insulted and pushed off by every representative of Ashley furniture in the state. Terrible experience. x2. read more

If I could give Ashley no stars, I would. We bought a couch, love seat, and formal dining table/chairs from them late November 2011. We haven't even had the furniture 2 years and it's a piece of crap. Our couches, which they touted as being the best ever, even better than real leather, are cracking and coming apart. When we asked Ashley what they would do about this, they said their furniture only comes with a 1 year warranty and they would charge us $89 a hour to fix it. It's not a freaking car!!!!!!!! After just speaking with customer service in Texas, I was told their furniture is only guaranteed for a year. Ashley is basically cheap furniture at expensive price. I recommend you don't buy their product. And btw, Ashley Corporate told us the Silverdale store is independently owned so there it is! Don't buy their junk! read more

I still think there should be an option of "NO Stars"..... Here is a final update. After another long excursion with Ashley's "Customer Care" last week Christi Clark finally managed to correct the issues with our account! We have received a FULL refund on our credit card today. However, we still received a call trying to deliver the merchandise. Thank you Christi! You listened to my frustration with great patience, assured me that you could and would fix the issue, and even called later the day of our conversation, confirming that you indeed did correct the issue, and you did ! So I know you do not get enough good feed back, and although I will never shop Ashley Furniture again, I Thank you Christi Clark for a great job! read more

I purchased a bed set In July with a delivery date three weeks later in the beginning of August.. upon delivery hardware was missing and the frame could not be assembled. After calling customer service I was told replacement parts would be expedited and a refund of delivery and assembly fees (no refund was offered) .. parts were promised to be sent out to assemble within 24 hours I instead was sent an email with a delivery date in September another 3 week wait time ... I called customer service back and was told I could wait or return it I chose to return. The return pick up date was set for September 7th. I waited at home all day with no pick up when I called customer service I was told there was no number on file and the delivery people couldn't find my building so it was my fault the delivery was missed. After requesting a manager I was promised pick up on my choice and nothing else could be done as refunds are done through different department I chose my next off day Wednesday 9/11 and I received an email today with a pick up for next Tuesday 9/17. I have spent countless hours on the phone on hold with customer service, lied to over and over on resolutions. I ordered a complete bed frame and was only delivered head and foot boards so the set has now been in my house in pieces for over a month. This is the worst company I have ever done business with. Just like all the other post I have no clue how your still in business with horrible business practices ... I want a refund and frame picked up as promised read more

Ashley furniture shame on you of having business company like this !!! I'm going to give another review about this store in Silverdale and their employees especially their manger name DJ who is rude and not helpful to the issue . This mattress defected and it looks like not even the same mattress we chose in there store . Pick up this mattress was a nightmare of waiting half of our day to pick up and leave . Then we couldn't sleep on it sagging and too soft and they said " we signed and can't return or exchange ." We paid a good amount of money to get a new mattress so we can sleep in and now we can't even sleep on it it feels like we are going down on the middle worth quality mattress I ever bought . They don't disclosed what your signing in their little card reader they don't print the contract for you to see what's on their contract so you can't see your not allow to return or exchange their mattress . Don't trust them don't sign contract until you read word by word don't trust them they will not let you know what your signing never going to buy anything form Ashley furniture they are the worth company to deal with !!! read more

I just had my order delivered and both items arrived damaged. We now have to wait two weeks for these new items to be repaired, if that's even possible. It's frustrating when you spend this kind of money plus a $129 delivery fee for an end table and sofa table and they arrive damaged. The delivery drivers were great, but had to sit on hold for over 20 minutes to get a hold of someone to report the damage. The items were left dusty with some styrofoam pieces on it. No one from the store followed up to see how delivery went. Overall I am not impressed. read more

I will NEVER do business with them again. They screwed us over with their zero % financing plan after they treated us terribly. Horrible experience all round. They don't even deserve the one star!! read more