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    Ashley Store

    5.0 (2 reviews)
    Closed 11:00 am - 6:00 pm
    Updated 2 months ago

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    10 months ago

    John was excellent! He helped us well past closing. It was a very long process, and he was extremely professional.

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    5 years ago

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    Cardi's Furniture & Mattresses

    Cardi's Furniture & Mattresses

    3.9
    (36 reviews)
    0.1 mi
    $$

    This review is for Ashley's Furniture since the two companies collided together…read more Sherrie was AMAZING and patient as she took us around the entire store to see every couch. I definitely wasn't expecting customer service like that when we walked in. She was funny and very personable as she dealt with newlyweds having no clue couch shopping could be the one thing to tear us apart! Haha. She and the manager Joe or Jim (I forget his name) worked so well together, they made the perfect team. They were north hilarious together. They even sent us a thank you card in the mail which just the cherry on top of their above and beyond customer service. Thanks Sherrie!!! Bryan and Pearl

    I am extremely disappointed with both the quality of the furniture and the service I received. When…read moreI purchased my couch and recliner, the salesperson strongly encouraged me to buy the protection plan, assuring me it was worth every penny and that virtually everything except pet damage would be covered. He repeatedly told me that if any issues arose, I should not rush to file a claim because it would benefit me in the long run. Based on his explanation, I purchased the coverage, which cost hundreds of dollars. Unfortunately, it turns out much of what I was told was either misleading or completely false. The paperwork was presented electronically, and I trusted that the salesperson was accurately explaining the terms. Instead, I was rushed through the signing process, handed a box of cleaning products, and sent on my way. Within a month of receiving the furniture, both pieces began falling apart. My recliner started shredding and shedding material, and my couch quickly became saggy, caved in, and visibly worn. Following the advice I was given, I waited before filing a claim. When the damage became impossible to ignore, I finally contacted the warranty company. I was initially told that my furniture could be repaired, restuffed, shaved, and restored. A technician was sent to my home, but the visit was a joke. He spent less than 20 minutes there, shaved a few random patches on my couch, failed to complete any meaningful repairs, left a mess behind, took a few photos, and claimed he would return to finish the job. He never did. When I called to express my concerns, I spoke with a representative who agreed that the service I received was unacceptable. She apologized repeatedly and explained that repairs should have been completed properly during the visit. She also noted that the technician's report and photographs were vague and lacked the detail they should have contained. She promised to send a different technician to correct the situation. I explained that I was only available on Wednesdays and needed any appointment scheduled before 3:30 PM due to prior commitments. Despite this, the appointment window they gave me conflicted with an important medical appointment for my child that could not be rescheduled. After calling again, I spoke with a manager. Since they admitted they did not have another technician available for my area despite previously promising one, we discussed having the furniture taken for repairs. I would have been left without my couch and recliner for approximately a week, but I agreed because I wanted the problems fixed properly. The next day, I received another call and was told I would need to sign a waiver for "complimentary services" because suddenly nothing was covered under the protection plan. They first tried to claim the recliner damage was caused by pets. When I explained that I did not even own pets when the damage began, they changed their story and called it normal wear and tear. I was then told that I should have reported the issues immediately--even though I had followed the exact instructions I was given when purchasing the protection plan. So after spending hundreds of dollars on a five-year protection plan, doing exactly what I was told to do, and dealing with furniture that began deteriorating within a month of ownership, I was ultimately told that none of it was covered. The furniture quality is unacceptable. A couch and recliner should not be falling apart this quickly under normal use. The couch I replaced was over 50 years old and was still in excellent condition. The only reason I replaced it was because it was too small for my family. Between the misleading sales tactics, poor-quality furniture, unprofessional repair service, broken promises, and refusal to honor the protection plan that I paid for, this has been one of the worst customer service experiences I have ever had. I feel completely misled and taken advantage of, and I would strongly caution anyone considering purchasing furniture or warranty coverage from this company.

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    Cardi's Furniture & Mattresses
    Cardi's Furniture & Mattresses
    Cardi's Furniture & Mattresses

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    Bob’s Discount Furniture and Mattress Store

    Bob’s Discount Furniture and Mattress Store

    1.8
    (112 reviews)
    0.8 mi
    $$$
    Offers payment plans
    Established in 1991

    Service in the store was good and what one should expect. Unfortunately the following communication…read moreand customer touch points primarily from delivery drivers was unfavorable and unprofessional to say the least. I do not like giving bad reviews but I think it's beneficial that management know what a customers interaction and what the customer experiences like We had a delivery scheduled which I insured there was somebody there age to accept the delivery only when the delivery drivers got there they decided they did not want to deliver the items as they said, conditions were unfavorable and unsafe there are areas that have easy access to the house houses empty as new furniture being brought in. Please see the photos attached to understand that this is not acceptable based off of Bob's drivers for a delivery.

    First of all, they pay on commission so the experience itself starts out terrible. Both managers…read morehere are absolute jerks and have very little customer service experience or skill set. At least it's comes across that way in my opinion. They messed up orders multiple times with our family and the delivery was a hot mess. We paid for Mattress takeaway and they had to call and figure out if we had paid for it even though it was in the receipt. It took extra time and was a very disruptive experience for us. We tried going back to purchase other things and there were issues with payments on their side . The managers were not kind in their responses or the way they spoke. Very dry direct and frankly unkind in my opinion . We are purchasing somewhere else.

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    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store
    Bob’s Discount Furniture and Mattress Store

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    Ethan Allen

    Ethan Allen

    4.2
    (5 reviews)
    33.4 mi
    $$$

    I usually hesitate to go into an Ethan Allen because (as a bargain shopper who is there to look at…read moretheir discount floor models) I am usually made to feel unwelcome. For example if you go to the Burlington or Natick Massachusetts stores the hungry designers will almost chase you out with torches & pitchforks. I have moved a lot because I'm a hobbyist flipper and that means I'm cheap but I buy a lot. What a pleasant surprise that the staff at the Bedford New Hampshire store let me treasure hunt and find this awesome chandelier!! The logistics manager Dean showed me that its paperwork shows that it used to be a display in the old, closed down Ethan Allen that is literally over the town line on the street I live on. I guess it wanted to come home. The designer Verlie was very nice to me and didn't make me feel like a scavenger for discount shopping. The Ethan Allen company could learn a lot from this location.

    We purchased a custom-made white leather sofa, loveseat and ottoman from this location. The sofa is…read moregorgeous. It did not come with leather pillows, as we were told by our sales lady that it would, so the owner made it right by having four fabric pillows of our choice made for us. Three months after having the sofa, the white leather on one of the cushions started wearing away. I emailed the owner, and he is promptly replacing the entire cushion at no charge. I just hope that we do not notice this issue on other pieces of the sofas, as we did not purchase the extended warranty. Comfy, handsome furniture. I enjoyed shopping here and the customer service is tremendous. I will buy fro here again, although the prices are high.

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    Ethan Allen
    Ethan Allen
    Ethan Allen

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    Ashley Store - furniture - Updated June 2026

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