I needed items for my sons first apartment and Ashley Furniture did the trick. Great selection w/affordable prices. Store was clean, bu could use a few more sales folks. I did have walk around for a minute to find someone, for sure not a deal breaker. Communication was great for delivery scheduling & delivery gents where professional and quick. I Recommend Ashley to friends and family. read more

My wife and I found exactly what we were looking for at Ashley HomeStore. We wanted a twin bed for our son and we wanted a certain look. Ashley HomeStore not only had the right bed, but it was more affordable than we budgeted for. The delivery service was totally worth it. The delivery was earlier than anticipated and the set up took them no time. Thanks again Ashley for hooking us up! read more

Awesome costumer service. Manager Joe and floor assisting Michael where the best by far.. Thanks Magic Mike lol

If you are in need of some furniture go see Dustin Everhart at Ashley he was amazing and the whole process so easy!

The prices at Ashley Furniture are a little high, but with the financing they offer, you can still get a great deal. I went to Ashley Furniture in Rogers and Yulie was able to help me find the furniture I wanted at the price I wanted. She was an extremely good salesperson and I appreciated all of her help! Go ask for Yulie. She isn't pushy at all like most sales-people who work off commission. She kept me within my price range and helped me get a great living room set! I will be going back to her for my next furniture purchase! read more

My wife and I have enjoyed shopping at Ashley Furniture because of the great service we have received from the people who work there. Plus, the furniture we bought was priced competitively and the quality is very good. We will continue to shop at Ashley in the future. read more

Bought a sofa less than 2 months ago. Seat cushions already breaking down. Can't flip them because the under side is not the couch fabric. It's some webbing with Velcro strips to hold them in place! The couch legs are plastic! Biggest disappoint! Will NEVER go back there again. Lousy quality. I'm more than angry. Buyer beware....pull it apart....take pictures of the floor model so when you get yours, you have pics of exactly what you paid for. Better yet, go somewhere else!!! read more

I typically do not like to leave reviews for stores however; I have found the exception here. From the moment you walk in you are greeted with friendly smiles. My family of five were not looking for anything specific so we said that we would like to look around. My daughter loved the Sorinella Queen Upholstered Bed and insisted to get it. Not only was the quality good, but the bed frame was surprisingly sturdy and was perfect for her since she likes reading in bed. We asked David, a sales associate, for the price and found it reasonable. We decided to buy it and the entire process of payment, information, and delivery was the easiest process of any furniture items I have ever bought. They had a deal where if you donated $20 to the St. Jude Research Foundation you receive 20% discount. David was friendly and made us laugh. I gave four out of five only because the entire selection was smaller than I thought; however the selection pieces were modern and classic. Overall, Ashely's is a great furniture store. Although, they have a smaller selection I'm sure you will find something that you'll like. read more

DO NOT SHOP HERE. They will tell you whatever you want to hear but never follow up. Stuff takes months to get if even ordered correctly. The customer service # has no relation to the store and won't help. Managers are rude and could care less if you get your furniture bc they already took your money. I repeat AVOID THIS PLACE. read more

I bought an entire bedroom set including a bed, nightstand, dresser, mirror and chest of drawers. While I was standing at the counter finalizing my purchase I picked up a catalog. Once I got home I found the pricing in the catalog for the entire set I had literally just purchased was almost $500 cheaper than what I had just paid. When I went back to discuss it with them they did NOT honor the advertised price in the catalog. I feel ripped off and cheated. I will never again use Ashely Furniture again. read more

WORST EXPERIENCE EVER! We ordered a chair and matching ottoman on 7/4/18 and paid for white glove delivery. The chair was delivered on 7/21/18 but no ottoman. We have been calling and calling attempting to obtain our matching ottoman for weeks now. The store manager doesn't return calls and makes empty promises. Now, I'm receiving calls from the St. Louis distribution center stating my ottoman is "ready for pickup." I have called the store, left messages and sent text massages with no resolution or assistance. We will NEVER order anything from Ashley Furniture, especially from this Rogers AR location. Jeff the store manager is TERRIBLE and a true "salesman" type that will say the right things to get your money but then not follow through. We still don't know if we will ever get the matching ottoman that we paid for to go with our chair. DO NOT BUY ANYTHING FROM THIS STORE UNLESS YOU'RE LOOKING TO THROW MONEY AWAY! read more

The staff at the Ashley Home store in Springdale is always very helpful and greets us quickly when we come in. We bought a beautiful chair from them this time and the delivery was quick and efficient. We will use them again the next time we need to buy new furniture. Always and good experience. read more

Ordering furniture from here has probably been one of the biggest customer service disasters I have ever experienced. I bought enough furniture to furnish a two-bedroom apartment back in April and was guaranteed a June 1st delivery date for everything since that was when I was going to move into the apartment. When June 1st came around, they said my furniture wouldn't be delivered until the middle of June, and the only way we could get it is if I rented a truck and drove 3 hours to pick it up myself. I ended up getting a third-party delivery truck to deliver it and when the truck arrived to the warehouse, half the furniture was damaged or missing. (The third-party service had no part in the damages). Ashley would not let us return the damaged furniture and one of the nightstands and sofa were discontinued so I am stuck with one nightstand for a bedroom set and 2 accent chairs that went with a sofa that does not exist. Our coffee table arrived broken in half and they will not refund us for it. The queen bed also came damaged and they will not replace it. They will not refund us for the 2 accent chairs that we no longer need. The only way they said I can replace the broken furniture is if, once again, I drive 3 hours and rent my own truck to pick it up and then assemble it myself when I paid a fee for someone to do it for me. I have never been more upset with a company and have never had this much of a disaster happen regarding furniture ordering. I will never be ordering from here again and would strongly advise anyone considering from ordering from Ashley to save themselves the 10 hours on hold with customer service and the non-existent refunds and go somewhere else. read more

After ordering a couch from a different store and having multiple issues which ended with us returning the couch (7 weeks after initial purchase), my husband and I came to Ashley furniture. We found a couch that we really liked and ordered it on May 5. The delivery date at that time was May 30. That changed to June 4 which the company blamed on COVID-19. Okay, no big deal. We confirmed our delivery via text, email, and phone call on June 2. June 3 we had a service come and pick up our broken couch (which is usable but not great), because we were supposed to get our Ashley furniture couch the next day. Later that day we get a call saying that it will actually be delivered next week... we had already confirmed the delivery and got rid of our couch. After calling the store number several times over the span of two days and holding until it just disconnects, we called the customer service number. Not much luck there either. We were put on hold for 52 minutes until it disconnected. The second time we called we waited for over half an hour, only to be told that HALF of our sectional should be delivered next week, but the second half will not be delivered until July 14 because of "warehouse delays". This is unacceptable. Between our poor experience with furniture store number 1 and Ashley Furniture, we have been with a broken couch for 3 months, and now will be with NO couch for the next week and a half, and then with half of a couch for the next month. We would not have gotten rid of our couch yet without that confirmation. We were told a store manager would call us the next day. It's sad that the manager can't even give us a call back that day. It was still 11am...Next day, still no call back from the manager. I am extremely frustrated. Do not shop here. read more

I ordered furniture on August 3rd I scheduled the appointment for delivery for August 16th. I never got a time so I called the store to ask about my delivery. They said it was NEVER scheduled and rescheduled me for the following week. The week of my second appointment I got a call that the matteress base I ordered was on back order and was expected to be in the following week. I called the store to talk with them about it and they confirmed that the base was not on backorder and they had them in stock?...the week of my third appointment I got the same call cancelling my appointment we rescheduled for 2 weeks out. My house was broken into so I called to reschedule because I obviously didn't want a $4,500 bed in my house while waiting to have my window and front door replaced. AGAIN I got a call from Ashley cancelling my appointment so I call the store and talk to them about it and they had the audacity to blame it all on me because I had cancelled ONE time. Anyway I told them to cancel my order. 2 1/2 months later I still have charges on my credit card for merchendise I didn't receive. Ashley Furniture you have literally the WORST customer service EVER! read more

Very friendly customer service. As soon as I walked in I was instantly helped. I was very happy with my purchase for both of my visits. I would definitely recommend Ashleys to a friend. read more

Very knowledgeable sales people. Great on time service for the delivery of my furniture, on both purchases!

I recently purchased a reclining sofa from Here. It is great quality and super comfortable. We had no issues with the delivery of the couch. Everyone at this company were very professional. Our salesman was Dustin. He was very laid back and he wasn't pushy like other salesmen. We really enjoyed making this purchase. Huge thanks to Ashley for getting us set up! Would recommend this company to ANYONE! read more

Super happy with orr experience. Easily found what we were looking for and more. I had a preconceived notion that Ashley Home was going to be overpriced. I was wrong. I feel we got a good deal. And the entire staff was fantastic. Robert made the experience kinda fun. Defintiley will return when I once again have a need for furniture. read more

Editing my previous review, and it doesn't help. From my last review, we were supposed to get a delivery on June 20. With that we should have received a call 2 days prior. Imagine my surprise when I didn't get a call. I called them on June 19 and they said I wasn't scheduled for delivery and the soonest would be July xx (no idea what the actual date was because I stopped listening at July). I said no. I was told Friday it would be delivered Wednesday. The lady told me maybe they meant I would get a call on Wednesday to schedule delivery. She finally looked at my order and saw the notes. After more investigation, they found that my shipment (and others) were rejected by the system, put in delay status, and nobody knew. They did get me scheduled for the 21st, and again, the delivery guys were very nice and did well. The only good news is we're done dealing with Ashley. And not that it matters at this point, but the manager never did return our calls. read more

Selection isn't bad. Staff seem to be knowledgeable. However. The service after the sale isn't good. Once we made our purchase, trying to schedule delivery, and trying to make one change to the order has taken days instead of minutes. Called and left multiple messages and talked with the sales person I purchased from. Still no return call. Making changes now after waiting days will most likely be impossible. Customers time is just important as their money now a days and it's not being taken seriously at this store. Very poor follow up. read more

We were looking to purchase a sofa for our daughter who recently moved to Arkansas and decided to check out Ashley Furniture. We never shopped at Ashley before and we were very happy with both the selection and service we received. The sales person was great, very informative but not pushy. After we purchased the sofa, the delivery was as promised, even early! My daughter did notice a small spot on the sofa when it arrived but she worked with the customer service department and they sent someone out to fix the problem right away. We would definitely look to Ashley Furniture again when purchasing furniture for our home. read more

Literally the WORST experience I have ever had! We bought a California king size mattress and did the 72 month finance option. The mattress was delivered 3 days after the expected date and only because I called the day after it was expected to see when it would be at our house. The delivery people came and dropped off the mattress and put it on the box springs and everything which was great...they also shoved the mattress over to the far side so I could just see the side closest to the door way. They delivered a king mattress instead of a Cali King. We called the store and told them and they transferred us to a different person multiple times. We finally were told after FOUR days of calling them that we could get the Cali king in ten days. We told them to forget it and come get this mattress and cancel the whole order. We were told they could do that and now we're 7 days in and are being told they can't give us a refund but they can give us a new mattress. NO!!! This is a $2300 mattress that we have now been waiting 3 weeks to get!!!!!! ASHLEY SUCKS! I will NEVER purchase from them again!!!!!! read more

I ordered a bed frame and mattress over a month ago from the rogers store and the guy that sold it to me told me after I paid cash for it that it would be Aug 17th before I could get my stuff. To me that is a long time to wait for something I just spent so much money on. So I asked why and he said cause they had black Friday in July and their delivery drivers were backed up. Okay so I left it at that. My boyfriend asked for the Saturday off so he could be home for the bed and then I get a text on Monday and Friday before saying that my bed will be there on the scheduled time and then on Tuesday I get a message from the guy that sold it to me and told me to call a number cause my order was delayed. I called the number and they say my bed frame is missing the foot board but they could bring it to me like that and then return with the foot board at a later date and then assemble my bed. What good is that going to do me. So I asked them to schedule me on my day off and they kept telling me they can't and that it had to be either Friday the 23rd or the next Wednesday. We both work so I asked if it could be after a certain time and they said I can't pick the drop off time. What kind of customer service is that. So I called the store to talk to the manager and the girl that answered the phone said he was on a conference call and I told her what was going on and she told me the warehouse manager is having problems. Then she said she did not see that anything was missing on my order and she would try to put something in to have it delivered on my day off Tuesday. I then asked to have the manager call me back and I know they work till 8pm and I have not gotten any call back. I suggest you do not shop with Ashley cause no one wants to talk to you cause they know they messed up, but they will talk to you and take your money. Looks like I'm going to my bank today to get my money back. read more

I found exactly what I needed here after visiting several other furniture stores! The salesperson was friendly and helpful. The wait time on getting my furniture was short and everything was in great condition! There was no hassle of having to switch anything out. I picked my furniture up and the guys at the warehouse were eager to help load it and allowed me to park my trailer inside while it was pouring rain. My furniture looks just as great in my home as it does in the store! I had a great experience here and would recommend Ashley's to anyone! read more

I am so furious with the LACK OF SERVICE I've gotten from this Rogers, Arkansas store! I wish zero was an option for the number of stars to give. After waiting 5 weeks for my bed, which was supposed to have been delivered in 3 weeks... they tried to deliver THE WRONG BED! It turns out that it was the sales rep who wrote down the wrong item number. It's been 5 days since they attempted to deliver the wrong bed and I still haven't gotten a call from the sales representative or customer service on when the correct bed will be delivered. I called the store 4 times so far, even spoke to the manager.... still no answer. The sales rep, who sold me the bed has not called me back and is conveniently not available when I call the store and ask to speak to him. We recently moved into a new house, and I have 3 more rooms to furnish, but you better believe I will never buy another item from this store! I am highly disappointed and frustrated! read more

Ashley Furniture is great for folks wanting to have the flexibility of changing up the look of their home every few years. It's not investment, pass down to your kids, furniture, but it's fabulous for the price and for being able to stay "on trend". I've had great experiences with them both times I purchased furniture through them. read more

From the moment we walked in we were met by very friendly and helpful sales people. There are lots of beautiful options to choose from. They also have wonderful accent pieces. We were assisted by Yuli she was excellent! A+ The delivery guys were also great! read more

Great Service! The sales woman was very helpful and helped us find EXACTLY what we were looking for. Easy 0% financing available too. We have shopped at many other furniture stores and this one had the best service, we will shop/buy there again. read more

Great selection and styles. I always find something I like. Good insurance plan for the money. Price competitive. I can find furniture on a budget for my kids that are just starting out as well as myself with a higher income. They are good about calling in advance on delivery so you aren't wasting an entire day waiting for them to arrive. read more

In my opinion...a classic case of bait and switch. Purchased leather LR set (sofa and love seat) and immediately knew something just wasn't right. Two of their furniture "experts" came to my home, on two occasions, and failed to recognize that the physical frame is not the same as the floor model. It is missing supports and sags under the weight of a 6 year old. We were told that, literally after 1 week of ownership, our issue is normal wear and tear, that the amount of money only gets aesthetics and not function, that the materials are not the same as were used 15 years ago and that Ashley does not warranty comfort. Their director of customer service admitted, himself, that there could have been a design change...but our only option is to replace with the same set ( a recommendation one of the aforementioned experts said he wouldn't recommend himself) or get store credit. There is nothing else, on the floor, that we are at all interested in. He confirmed they would not sway from their stance and policy and instructed me "to do what I needed to do." They broke our contract the moment they delivered inferior product; product that is clearly different than their showroom model. read more

We recently moved to Rogers and needed a lot of furniture. The sales person was great mainly because he gave us space. We typically see sales people at furniture stores act like vultures and follow you around the store. The sales rep waited until we asked for assistance then was very helpful. He listened and provided suggestions. When we go back, we always ask for him. read more

I bought my living room and dining room furniture from Ashley last year, and I just bought a Tempurpedic mattress today. Yuli Soto is an awesome salesperson and the store is a great place to find just what you are looking for. read more

My family purchased new living room furniture from the Rogers, AR (4323 Pleasant Crossing Rd) store on Friday, October 28. We hoped we would receive the furniture in time for the Thanksgiving holiday as we were assured delivery would be in 2-4 weeks. I called the store today (11/22) to check on my order and was told one of the items was still on back order but they will call me in 1 or 2 days to tell me when the other items might ship. This is unacceptable to say the least and I am disgusted Ashley Furniture. If you are looking for a furniture store that believes the sales transaction is over the second they get your money, then this is the place for you. read more

The purchase was easy enough . The delivery took a little long . The delivery team was great .

A great selection of Dining Room Furniture in Rogers.

Ashley Furniture associates went out of their way to help me pick out just the right pieces. I liked a chair from one dept. and a couch from another and they brought the pieces together so that I could make sure they would look good sitting next to each other in my home. I love the quality of the pieces I purchased and have definite plans to return for more. read more

The store sales people are terrific, but customer service is not. I ordered a reclining chair that arrived with defective fabric. I was told by a customer service manager that my only options were to drive the chair back to them for repair (a 45 minute drive there each way) or pay $29.99 to have someone come to my house to repair. I opted to pay and have a technician come to my house since this was cheaper than the fuel to drive there and is more convenient for us. I still can't believe they wouldn't waive the fee considering the furniture came out of the box damaged. read more

Great customer service! I appreciate the low pressure from our salesman Ruben. We had a very bad experience at living spaces so decided to try Ashley's. We will defiantly return in the future and highly recommend Ashley to all my family and friends. Ask for Ruben, he's great! read more

I had a great experience with Ashley Furniture. The sales woman completely understood the style of couch I was looking for. She remembered my face several days later when I went back to order the couch. The delivery truck was early and had the couch assembled in no time. read more