After waiting a month for my table, my delivery was schedule from 12-3pm. At 1:45 the driver calls and says he is 20 minutes away, at 2:30 he say he is outside. I went outside to help them in and no truck, no driver, no table. I walked around my building TWICE while talking to the driver and he was nowhere to be found and kept saying "I'm on the other side of the building"...there are only FOUR sides to a high-rise and I walked around twice. Called customer service at 3, to figure out what is going on and why the driver keeps saying he is outside my building when he is clearly not and they say they can't get him on the phone. An hour later someone says, we just talked to the driver and he waited till 3:20 and now is in Sugarland, I live in greenway. After another hour of talking to multiple people and being placed on hold, customer service say they will have him come by after their route around 6:30. At 6:30, I call and they say now it will be around 9:30. Well 9:30 came and went and still no table. Called this morning and customer service says that the driver called at 9:40 and there was no response so they didn't try to deliver. So after, leaving work early to meet them from 12-3 and then spending hours complaining to get them to deliver my stuff that night, I wouldn't pick up my phone and nothing would show up on caller ID...so I can leave work early again another day? Really, does that even make sense? After spending another hour with customer service my table is schedule now from 4-9, so have to leave work early again...hopefully this is the last time I ever have to deal with Ashley Furniture. Update- Well, as you may have guessed no one came for the 4-9 delivery slot and now customer service says my order was canceled by someone at the store, but store says they didn't cancel anything. Now all I want is my money back but ASHLEY ONLY HAS a 48 HOUR RETURN POLICY FROM THE POINT OF PURCHASE NOT FROM DELIVERY, OTHERWISE YOU HAVE TO TAKE STORE CREDIT!!! ASHLEY ONLY HAS A 48 HOUR RETURN POLICY FROM THE POINT OF PURCHASE NOT FROM DELIVERY, OTHERWISE YOU HAVE TO TAKE STORE CREDIT!!!!!!! ASHLEY ONLY HAS A 48 HOUR RETURN POLICY FROM THE POINT OF PURCHASE NOT FROM DELIVERY, OTHERWISE YOU HAVE TO TAKE STORE CREDIT!!!!!!! read more

I was skeptical at first going here as Rooms to Go and Nebraska deliver much faster but I must say it was the best decision. Thomas Davis immediately acknowledged my husband and I along with our 3 yr old. Moving from a different state is frustrating as is and not having a furnished home even more. But Thomas delivered exceptional service. He made sure we received the best deal possible. He communicated in an honest way and if he didn't know something he immediately introduced us to his manager who was wonderful as well. Thomas communicated the time the furniture would arrive, pice matched anything and everything possible,was patient as we told him we will see other options and return back if we wanted. He shared his time and availability clearly. The first set of things we purchased were mattresses. They arrived quickly two days as Mondays they don't deliver. Ashley gives you 2 hr window informs you when they will come. The next few pieces would arrive the following weeks because of availability but that was communicated clearly. All in all Ashley is lucky to have Thomas as an employee truly gem employee. Very happy so far with our purchases. read more

My dad and I recently moved in to a new house, so we looked around online for a new sofa and love seat as well as a set for a kitchen breakfast / dinner table. We stumbled upon some of the best deals for new furniture online at Ashley HomeStore's website. I contacted the store to see if they had the furniture we wanted as a floor model so I could see it in person and I spoke with a salesman named Judge who explained to me that we got even more off by purchasing in store since they were doing a St. Patrick's Day sale. When I got to the store, I was able to look at everything we needed and Judge made it very easy to get in and out with little hassle. We also came way under budget for what we expected to spend. I also highly recommend going ahead and getting the delivery setup from them as the delivery came in very good condition and they set up all of our furniture for us in only about 15 - 30 minutes so we could start using everything right away. If I need more furniture, I'll definitely keep this location in mind! read more

We originally purchased a sofa that is made with the Durablend fabric. This was on a Saturday. The following Monday I started reading on-line about a number of customers reporting issues with this product within the first year, which led me to regret our choice. The store has a 24 hour cancellation policy, which we were well past, but we went back to see what our options might be. We spoke with Arlon, the assist manager, who was incredibly gracious. With no push back he agreed to refund 100%, and to let us choose something else if we desired to do so. We had made our original purchase during a 24% off sale, which was now over. He agreed to let us purchase at the sale price anyway. They were under no obligation to do any of this for us. We found something that we liked even more than our original selection, and left very happy customers. It was clear that the foremost objective of the manager and of the store was customer satisfaction. As a result, we will go back and buy from them again. read more

My husband and I just purchased a home and we went to Ashley's in Plano to furnish some of the home. We spent 2 1/2 hours deciding between collections that we loved and Cathy, our salesperson, was so kind and helpful throughout the process. It can be kind of challenging to match certain pieces to different collections, but when you have an experienced salesperson like Cathy to help, it makes the process much easier! I REALLY enjoyed her honesty, which usually is a quality many people in sales are NOT known for. Cathy gave her expert advice on mixing and matching particular patterns and textures for the different rooms. At the end of the transaction, I couldn't believe how happy I was about spending thousands of dollars. Thank you Cathy for your patience, honesty, and positive attitude! read more

we purshased tempurpedic mattress , we are promised to get 90 day's guranteed satisfaction , we can replace it or return it, , we did not like the one we ordered and requested a replacment, however the deliverd one was obviously not new and used/ returned from another customer , i complaint ,they apologized and promised to deliver a new one . they deliverd it 4/27 and looked okay however there was no booklet with it like we did with the new one, and when i took a photo of the mattress tag at the bottom of the mattress to register for my warrany, the ink on the tag was fading, wich means this is also not new mattress and has been used..i am so mad i paid for a new and i expect that as per contract. i am not done with ashley yet but i am very disappointed that i have to go through this. read more

I've been buying furniture at Ashley for decades. They always have a good selection. The furniture seems to hold up well throughout the years. They always have good sales and financing options. After searching other competitors, I picked several pieces at Ashley, because they looked nicer, were less expensive, and didn't take the 8 weeks to deliver like some other furniture stores. My sales rep, Judge Brandon, was very friendly and helpful. He assisted me in choosing the right pieces, and even moved chairs and tables for me several times around the store to make sure things would coordinate. The sales team at this store is always friendly and greet you at the door. And I love that there is always cookies for my kids and coffee to make furniture shopping fun. read more

Like most, we had gone to several stores looking for the exact fit for our home. So when I speak about the light hearted, but VERY helpful service we received from Ruben - it's by comparison to the other 4 salesmen we met that day. The selection was great, but more important to us was the fact Ruben actually had an opinion. He asked all the right questions and after understanding our needs, took us to exactly what we were looking for. The icing on the cake was how much more relaxed and confident my wife was in our purchase. By the time we got to Ashley furniture, it was the end of the day and she was fried. Ruben took care of us as people first and potential customers second. Bottom line - I trust him. read more

I chose 10 because my experience was very great from the time I walked into the store and was greeted by Cathy with her wonderful personality to the awesome customer service I received from Vicky.it was truly customer service that exceeded my expectations. Vicky really took the time to help me set up my delivery before my family arrived from out of state. Now let's talk about you delivery men they were truly amazing. They made sure my delivery was smooth they given went so far as to make sure my existing items in my apartment was not damaged by removing some things off the wall and counter that may have been bumped during the delivery.. Thank you Soo much to Ashley and your amazing team read more

My husband and I were shopping for furniture for our daughter's apartment and stopped into the Ashley Home Store in Plano, TX. We were helped by a sales woman named Janice White. I cannot say enough about how helpful she was. She went out of her way to assist us in not only choosing furniture, but getting us out the door to catch a flight later that day. We ended up completing the transaction via text while driving to the airport. A few days later when I told my daughter about the furniture and realized that in my haste I had not taken a picture, Janice texted one to me. We could not be more pleased with the professional service that she provided. read more

Let me just start by saying WOW. We finally got our living room and dining Room furniture, and it's just beautiful. I just want to say that we were just absolutely floored at how incredible my sales person was. Tessa is the best! She is so knowledgeable, friendly and sweet. My husband and I just closed on our first House and she made buying furniture so fun and stress free for the both of us! She was knowledgeable about the products as well as the style trends! She didn't pressure us at all. I will say that the delivery takes a while but that's to be expected when you by quality furniture. I highly recommend her to everyone! read more

We had a small snag in the beginning when we found out our sofas had been damaged during shipping and had to be reordered. But I called Janice White from the Plano store when she told me to call her if I needed anything; and she was able to have my furniture expedited and delivered the following Saturday! I am very happy to have met her and she is just as sweet and diligent as can be. Ashley is lucky to have her on their team! Thank you Janice and everyone else involved for all the hard work and customer service along the way. I will be a return customer because of you all! read more

I walked into the store with a new bedroom set in mind. I had only made it about 10 feet into the store when I was greeted by Anita Furguson (cant remember her last name exactly). She was nice and immediately attentive of my needs. As we walked to the bedroom section she talked about all the available products and tried to understand exactly what I was in the market for, which she succeeded at, because she took me to my dream bedroom set. I was amazed by her efficiency, and customer service. I would recommend her to anyone!!!!! read more

I was looking for new bedroom furniture and I've made several purchases from Ashley furniture in Plano before with no problems. Janice was there to meet me at the door and helped me to find exactly what I was looking for. While I was waiting on some paperwork I found a nice comfortable recliner and fell in love with it. I ended up buying it and the sofa and love seat. Janice worked out a deal that I couldn't pass up. She was amazing and very knowledgeable. I'll be asking for her every time I need any future furniture! read more

This store really impressed me with the great customer service I had. Joseph is a great salesman he really knows what he's talking about when it comes to furniture. He told me he's only been working here for a couple months but I thought he been doing this for a few years. He was able to get me a great deal and save me a trip to Nebraska furniture with giving me a better deal and amazing customer service. I'll definitely come back in the future. read more

We went to Ashley looking for a dining and living set. Sam was very attentive and we noticed that he was very energetic, knowledgeable and eager to help without being overbearing. He was able to answer all of our questions and help us with the selection and purchasing process. We are highly satisfied with our new furniture and with the quality of service we received from Sam. We will definitely go back and buy more furniture at Ashley! read more

When to Ashley Furniture in Plano. Met a wonderful sales person by the name of Cathy who helped me and my family with all of our selections she took the time out to listen to what my family needs was. She helped me make the best choices for me and my family.. just received my delivery and everything looks wonderful. If you have an Ashley Furniture in Plano please ask for Cathy at the door you won't regret it Thanks Cathy. read more

We went to the Ashley store in Plano Texas yesterday just moved here and was looking for some new furniture one walked into the store wow it was beautiful! We were greeted by Anita a sales associate that works there. She was extremely helpful, very informative, and a lot of fun to work with. I'd highly suggest if you're looking for furniture try the Ashley store in Plano and ask for Anita. read more

I just received my living room and dining room furniture from Ashley's and couldn't be more happier. Everything looks great. And Janice White was an absolute sweetheart in helping us find the right pieces for our home. She also helped speed up the delivery for some of our pieces that were supposed to arrive much later. Thank you Janice for a wonderful furniture shopping experience! read more