Mary helped us today, she met us at the door and helped with my questions and was quick to offer solutions without being intrus. she was pleasant and professional! go see her! Tammie Martinez read more

I bought a sofa from Ashley on Fairmont. It was delivered and hardly used at all and the sofa collapsed by at least 8 inches in 3 weeks. I called the company and they said that this was "normal" wear and tear...I had to wonder why would they admit to this. I went by the store and got no satisfaction from them. I will buy nothing more from Ashley After my initial Yelp Review I was contacted by A rep from Ashley they acted as though they were interested in solving the problem. I gave them my information from when I bought this couch from them and they said that it was out of warranty. I explained that when I first started complaining about the issue the couch was three weeks they refused to do anything about it. I finally gave up on the situation but this week decided to post a Yelp review. It was not my fault that they failed to address the situation at the time and it was now passes time. DO NOT BUY FROM ASHLEY THEIR FURNITURE IS CRAP AND THEY DO NOT STAND BEHIND WHAT THEY SELL!!! read more

On February 10, 2024, I bought two (2) Power Sofas with Adjustable Headrests (Item: 5930247) at the Ashley Homestore in Pasadena, Texas. I paid $3,224.21 total for both sofas plus delivery charge, protection plan, and tax on my credit card. Ashley's delivered the sofas to my home on 2/15/2024. Unfortunately, the Leather material of these sofas has failed. After only 6 months (August 2024), I noticed the Leather peeling. I called your store and the Extend warranty company on August 10, 2024, and after 2-1/2 weeks I received an email stating that the couch was still under the manufacturer's warranty and my claim was closed. On August 23, 2024, I called Ashley's customer service and through an online chat they offered me a $167 Ashley's gift card. I declined that offer and they then offered to repair the sofa. I accepted that offer. Before any repair appointment was set up, I was notified by email on August 24, 2023, that I had no warrantable concerns present and my claim was closed, noting that the failure is a Manufacturing of fake leather. I made one more call to Ashley's on August 25, 2024, and was told that normal wear and tear is not covered. This is not normal wear and tear! You offer a one-year warranty on all manufacturing issues. Material is supposed to last for years, not months! When I questioned that answer, you had me send more photos, but then ghosted me. I expect Ashley to pick up their defective furniture from my house and refund my money fully! read more

The product we have received from this store has been defective from the start with a section of the sofa collapsed in to when we first received it part of the sectional was leaning. And up to this date nothing has been done all we want is an even exchange for a brand new sectional or money back read more

We got 2 whole bedroom sets, & a living room set back in may. We kept pushing the date because we weren't ready. They told us they're just waiting on us. When we called to say we are ready they said they will deliver it the next day, everything! But when the delivery man got here he just had 1 bedroom set. When we called they said we wont get everything else until OCTOBER!! When we called they gave us a horrible attitude, & did not wanna help at all. Im going to cancel my order and now im at rooms to go. read more

Ashley Store - Furniture Stores Near Me - Pasadena, Texas

Don't buy from here if you want furniture delivered. I purchased mid April on a Sunday, and was told by the sales lady that my item would be delivered the following Friday. Having had a bad experience before I asked if she was sure and was the chair at the warehouse. She said yes. Hurried and took payment and was in a hurry - obviously wanted a sale. Guess what, 8 weeks later and no chair. Every week I call, every week it's going to be another week. Twice the people I called told me it was in the warehouse. What the heck???! What a joke. Lesson learned, never again. Whoever is in charge of allowing salespeople to sale items that have over a month delivery time (WITHOUT TELLING CUSTOMERS) should really take a look at their business model. The sales person should have been truthful. Done with Ashley, don't shop here. read more

I would leave less then a star but it's not available. I send my wife with my truck and two straps to pick up a dresser and the two guys couldn't even help her strap down a ratchet strap. She had to drive on the back of the truck, the whole way home. read more

I would never order anything from these people. They lie to there customers and conduct bad business. They wait for over to months to deliver an exchange and then say they can't do it because there is a dog hair on it. These people live in Lalaland to think the couch is going to look the same way after they take two 2 months to deliver. That is absolutely absurd. read more

Placed and order for a bed and was told it would 4 to 6 weeks I was ok with that but I waited a year with no delivery and nothing but excuses I DO NOT I repeat DO NOT recommend this place read more

DO NOT PURCHASE FROM THIS STORE!! We bought a couch set 2 months ago. Every week they keep pushing the delivery date. They promised us it will get here a month ago and then they said in a week. Now they're saying another week. Today they called and they said another month. This is ridiculous. I already got rid of my old couches whenever they promised the delivery. I have no couches at the moment, because they're false guarantees. I'm definitely going to cancel my order and take my business elsewhere. read more

I order a dinning set in April 2021 and was told I would receive it by July. It's Sep and I still haven't gotten anything. Thanks a lot. I tried canceling yesterday and was offer a discount and a delivery for 9/22 with my table and 4 stools, and now they are saying they only have the table to deliver and the stools will come Jan 2022. So now I have to figure out what to do for the holidays.? I'll give it another week to see if there is an update but if not I'm canceling. Not worth the wait. I can go to Rooms To Go and get my order with in a month or 2. Which I knew I should've done but I gave this place a shot. What kind of furniture store delivers 9 months later?!! Ridiculous. 10/14/21 Here's another update. A week after my initial post I called again to cancel and was told all my items were in stock, and they wanted me to schedule 3 deliveries on different days. Well I decided not to and have all items delivered in one day. Well it's a day before delivery and I'm told only my table will be coming after they told me all my items where coming. I tried calling twice to cancel my order because I'm done dealing with this, and now my call is answer and then I'm transfer and no one picks up. Can someone please contact me to cancel my order. This is the 5th chance I have given this company and it the same issue. Im over it. read more

I need more than the product. I need expert advice. I trust ZINNYA at Ashley on Fairmont because of her honesty, transparency, good taste, and vast product knowledge. My last two purchases were perfect and she even saved me money. I'm her customer for life now. read more

Great quality and prices. The sales person helped me with the process of buying furniture for the whole house. With 5 years no interest you can't beat it! read more

Patrick Rowe assisted us the moment we walked into the store. Saw us through searching for our first new couch. We didn't intend on anything else and we are now walking out with a dining set, a couch, and a large wall TV stand for a great price. I appreciate everything he did for us and will definitely come back for the next upgrade. read more

calling this specific location was terrible. Had to call 5 times before I could get through to someone! The first 4 times I got hung up on! As soon as the phone was answered it got hung up! No one could give me an explanation for why I was getting hung up on. Anyways I was originally calling because we bought a dining room set and one the the chair legs was about 1/2 inch smaller than all the other 3 legs. It would wobble from side to side! All they offered me was an exchange A MONTH LATER!!! Keep in mind we bought the protection and all that extra shit they offer to avoid a "difficult" experience and might I add that They had me send in pictures videos ETC. before they could process anything.I ended up making the 50min drive to the warehouse to do "an even exchange" because I refused to wait a month for a replacement chair. Which I later found out wasn't even going to get replaced, only one leg would get replaced read more

Ashley Store - Furniture Stores Near Me - Pasadena, Texas

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I never bought anything from you. You made no attempt to help me and could care less about my seeing the product. Amazon had the same table for 1/2 the price so I bought it from them. read more

If I could give this place a negative review I would. I bought these couches in April and they said due to COVID it would be 6-8 weeks upon delivery. Well they called in June and said it got pushed back to July. In July they said it got pushed back to August. So we're in October and I get a call saying my couch would get here this week. So I make sure I'm here all morning, turns out it was the WRONG couch. So I've been waiting since April and I have yet to receive my couch. I keep calling and no one seems to have an answer, i just keep getting transferred to different departments. Literally a joke. If you plan to buy from them then just know you'll be waiting for about + 6 months with awful communication and terrible customer service. read more

DO NOT BUY FROM HERE! I ignored the horror stories and bought couches for the 4th of July sale. Now I'm being told the couches that I paid cash for a month ago will not be available until November. Completely unacceptable. UPDATE: Ashley contacted us and expressed their concerns and promised to make things right. Today I was supposed to get part of my order and they "no call no showed." I understand that this pandemic has posed unprecedented problems in all industries but a no call no show is about the most unprofessional thing someone can do. I stand by my original statement. DO NOT BUY FROM HERE!! Now someone from Ashley needs to contact me and figure out how to process my refund read more

Ashley Store - Text msg from company - Furniture Stores Near Me - Pasadena, Texas

Horrible bought couches from them. Which were expensive to say the least. About a moth or two later we experienced sagging on one of the cushions they came and just added stuffing to that one cushion. Then another few months went by and the leather started peeling we called and they said oh there is nothing we can do. I spoke with the manger and she basically told me sorry about that but the policy is blah blah blah. I could understand that if we had the couches for years but it's was a few months. We won't ever buy their overpriced furniture again. read more

I purchased a couch on 3/12/2022 originally that was $1000. When it came in, it had turned out the couch was 2 pieces and the money we spent was basically a sharp angled chaise with no arm rests. It was delivered within 2 weeks of purchase, and I called to find out why I did not receive the entire couch the day of. I was able to get a discount on the second piece, which was delivered close to 3 weeks later. The entire time, we had almost nothing to sit on besides the tiny chaise. When the second piece was finally delivered and set up, I was very satisfied. However, the second piece broke within a month of purchase. I had to call 5 times to get it replaced, every single time I was told I would "hear back soon". After I heard that the couch was finally going to be replaced, I was told the warehouse is currently out of stock on the specific model couch I'd purchased. So I waited a month & called back in May, for them to tell me they would not receive the product in until July. I waited until July, called, and was told a later date (July 13th turned to July 19th), I called back on that next date & the shipment was postponed again. This time until the end of July. I called at the end of July, the representative told me there was another delay until August 6th. I called on August 6th, the representative stated it would be in August 9th. Today is August 10th & I've been told the couch is postponed until August 19th. I asked to speak with a supervisor, I was put on hold for 3 minutes, and the representative hung up on me when she got back on the line. I'm so incredibly frustrated and I wish I'd known how shitty this company is before I purchased a piece of their furniture. The warranty, the couch, all of it is not worth this frustration. read more

Had a wonderful experience at the Pasadena location. Approached as soon as I entered the store. Zee Gaytan and Cindy Rios were extremely helpful and gave me a great deal on a sofa. Have visited several Ashley locations across Houston and they were by far the most professional and courteous. It may be a little bit of a drive but it's worth to visit this location. read more

Patrick Roewe was an excellant associate to deal with. We bought our sofa on a lease to own with an early payoff option which we took advantage of. I am sorry that I paid it off now as I have had two issues with this sofa since March. I wish that I had waited to pay it off then when I had the problems that I am experiencing now I would just tell them to come and pick it back up. I noticed on Sunday that one seat on the sofa was at least 6 inches lower than the others. I called Ashley and jumped thru all their hoops to get service. On Monday we recieved a voicemail saying that it was normal wear and tear. Now how would this be normal wear and tear since March, was this woman trying to say that there merchandise would not last and is expected to look like this after 4 months? This side of the sofa is rarely used. This woman arbitrarely made this descision without even talking it out with me she just left a message, to me this is no way to run a business. read more

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Experience has been dreadful ... been 6 weeks and 4 deliveries trying to get all my pieces and all they offered was a $100 discount on buying new furniture. They'd have to pay me to buy something again . read more

Our salesman Toby Trahan was awesome. Very patient and showed us all the options available. Prices were comparable to other competitors but warranted better. read more

If I could give this store 0 stars I would. I tried canceling my order through the phone and they made it seem like it was impossible to do so. I went up to the store and the manager there was extremely rude and not helpful at all, thankfully the lady at acceptancenow was extremely helpful and was able to get my order cancelled. read more

Patrick Rowe is the guy to talk to! He's very knowledgeable and has tons of years of experience. When you walk in, ask for him specifically. He will take care of you and give you the best bang for your buck like he did us! Great deal on our new living room set. Love it read more

DO NOT BUY FROM ASHLEY FURNITURE!!!! I bought a couch took day off of work for delivery.... the frame was broke and hole in back.... I tried to stop drivers but couldn't so I called customer service and was treated HORRIBLE like it was MY fault and they were doing me a FAVOR exchanging it at all.... that their "policy" is once it's in house it's yours problems or issues or not!!!! I'm SOOOOO glad I saw how horrible they are so I didn't waste another dime on the rest of the furniture for our new home!!!! DONT WASTE YOUR MONEY!! They called me and did NOTHING to resolve issue I am SOOOOO glad I didn't buy the rest of my furniture from them!!! Don't buy from Ashley-customer service is horrible and quality of furniture is cheap!!! read more

Ashley Store - Furniture Stores Near Me - Pasadena, Texas

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If I could put zero stars I would! The Absolute worst customer service after leaving the store! I called 10 times before reaching a associate. Once I finally did speak to someone I got hung up on, and then placed on hold for A HOUR!! Now I'm going to have to leave work early to go take care of my problem. Do not spend your money here! read more

In mid May, I purchased a couch and a dresser that were both really nice but the process of getting it was a pain in the rear. The sales rep informed my mom of a bogo deal when we arrived but when it came time to purchase he informed us that sale ended at 12p that day. What company actually does that? Also, this was at about 6p and he didn't know? We were expecting to leave with the furniture that day but they have absolutely nothing in stock. Not only would they not deliver it, but their warehouse was about a 40 minute drive from this location without traffic. Okay then. Today I tried to make a payment and apparently you can't do that in store. Why? So there's 3 different credit companies that they use and I now have open accounts with all of them. I spoke to their service desk who didn't understand how I didn't know what company I had. How would I if I never even received the information from the company that was actually billing me? You can imagine my confusion when I logged on to one of the other accounts a didn't see any transactions and spoke to a rep who had no idea what was going on. Who knew buying furniture would be this complicated? read more

We bought a dinning table its arrived damaged the second time it arrived built wrong. The guys that built the table onew the table did not latch but did not tell my wife of the issue. They left, knowingly knowing it was not safely latched and thought i guess we would not notice. Completly unacceptable and wrong. The leaf extension was built wrong it could not be latched. Now were waiting on the 3rd table 2 weeks till its delivered after 2 hour phone call. We went to the store after the sales man stopped answering our phone calls or texts regarding the issue to be addressed. We went to the store and salesman provided a paper for a number to call. I told Him i came all the way here all you can do is provide a number? We called the number wait at least 45 min before someone answers the phone. They make you send an email also Its very frusturating. their very helpful in selling you furniture but lack customer service its a headache. Will never buy ashley furniture ever again. Should of just went to gallery furniture no issues and excellent customer service. Please save yourself the headaches. Worst part is Not a single phone call from the store to help us in our issue, and make it right.we paid alot of our hard worked money for this. read more

I AM HIGHLY DISAPPOINTED WITH MY EXPERIENCE WITH ASHLEY FURNITURE!!!! My husband and I bought a bunk bed set and a double wide recliner from there and we were told that our delivery would be in two weeks. Two days later we got a call saying that it was going to be a two month delay due to a high demand for that particular bunk bed set. Finally when it came in and was delivered, the guy tells me that he couldn't put the drawer together because there screws wouldn't fit where it was suppose to go and the center support beam would have to be moved in order to get the draw to fit. So he left it there. Then, come to find out the Bunkie board that we ordered was the wrong size. We called customer service and they told us we had to go up to the store. (Now the reason they are getting one star is because the manager was so helpful in trying to get our situation corrected.) We were told BY THE MANAGER, that everything was corrected and that they would come back out. HOWEVER, the only person that came out was I guess the delivery manager and he put the drawer together (which is why they got the second star) But no one showed up to swap the Bunkie board. We have been back and forth between customer service and the store for days only for them to tell us a bogus excuse about how we have to wait for a manager from the financing company to come sign the paper work so they can deliver the correct Bunkie board. I will never Never NEVER go back to this store for another peice of furniture. I assumed that Ashley Furniture was a sophisticated and caring company that up held the notion that the customer was the number one priority but ohhh how I was wrong. They don't care about the customer. Once you sign on that dotted line they show you their true colors!!!! read more

Ashley Store - Furniture Stores Near Me - Pasadena, Texas

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I'd give a 0 rating if i could. Rude, incompetent manager. I purchased a sectional and bedroom furniture in July and they did it as a lease instead of a sale. So now I'm paying $5000 for $2000 worth of furniture (which it isn't even worth that) . Not to mention, my signature was forged on the agreement and they refuse to acknowledge that even though it doesn't match my other signatures on file. The manager told me to basically call corporate. They're not answering so a lawyer is my next step! read more

They need to throw the whole store away!!!...I had to go through two different finance companies to purchase one bed...not only that I took the time off from work waiting on the delivery and the driver didn't want to make the delivery, because he didn't want to get his new pair of sneakers wet and it wasn't even raining. So he called customer service and to them he wasn't able to make the delivery. So not only I took the time off from work for nothing I called customer service to reschedule a delivery date they told me they can only schedule a day but not the time I need him to come deliver my furniture...I'm not buying anything else from them ever again no matter what sale they have going on read more

Their furniture IS very nice & salesmen/women are easy to deal with and in no way pushy. It's their delivery that cost them the additional stars. It ALWAYS shows up late, the drivers are rude & argue about what they are to do, if they can figure it out in the first place. You will be told "we will haul the old stuff away" or at least out to the curb; that ain't happening. All in all, take your business elsewhere. read more

I have been calling the pasadena store for an hour. No one answers. My nightstands have been delayed twice. No one wants to help. Now as of today 3/27/2020 my night stands have been rescheduled 4 times since they have never came in to the warehouse. If I didn't receive my dresser already I would cancel my order but they match my dresser so I guess I'll wait another month for them. I have even offered to pick some up at any of the stores but they will not let. Still no word from my salesperson or anyone else as of today (3.30.20)my nightstands are delayed til April 8th. They might be slivered then but I'm sure they won't. They have been delayed 5 times now. read more

Most incompetent furniture store I have ever ordered from. There have been so many problems with the deliveries of my couches and entertainment center. I will start with the couches. The first one I picked out they couldn't get it through the door. I of course thought no big deal and tried exchanging it for ones that would. Mind you the couch NEVER left the truck and corporate still put up a fight for the exchange. When it finally got approved the new couches arrived no big deal now here's where it gets bad. The entertainment center came with the option for a fire place insert which we got. They came to deliver it in two pieces but dropped and broke the wood piece and had to send it back. So I have had just the fireplace piece for over a month and they finally delivered the final piece to complete my living room. They said they couldn't put the fire place in I had to do it myself by taking out the shelf in its place and cutting a large square out of the back. I started to then realized the doors on it are crooked. I am very unhappy with this and all the delivery problems. Highly recommend rooms Togo though. read more

Today we made our second purchase at Ashley's. Cesar helped us the first time and it was an amazing experience. He helped us make the best decision without pressuring us. Today, again we looked for him to help us with our purchase and again we received the best customer service without the pressure. Everything was explained to us in detail and helped us customize the living room set to fit our home. Will definitely be returning for the rest of our furniture and hoping Cesar is there to help us! read more

Called the Pasadena store five times in two days to check on order. Not one time did anyone answer the phone.

DO NOT BUY HERE!! The quality is awful! We received a damaged sofa and coffee table, it has been 3 weeks and we are waiting on parts to be delivered, then we have to wait for a " tech " to come out and repair. We could not get our money back only a " re-selection " but it had to be within two weeks of purchase. Of course they couldn't get anyone out until after that, SO WE ARE STUCK WITH FURNITURE THAT WE CANNOT USE!! Please stay away from here, there are better places that cost about the same but have better quality! read more

"Major Product / Delivery Issues" - Bought A New Bed but Ashley Sent Me Used/ Refurbished Product .. TWICE!! Bought a king size bed and delivery confirmation was within a few days which was good. Delivery guys showed up. The foot board and rails all came in a box which they opened and everything looked great. The headboard on the other hand did Not come in a box (not sure if they unboxed at warehouse or what). I can tell the movers were in a bit of hurry as they were trying to get it upstairs. I asked if I could inspect it first and found 2 tears on the back of the headboard. I pointed it out and told him I would be refusing it. I paid full price to accept anything less than new. Re-delivery was just 2 days later again not in box. The legs on the headboard had to be taken off and they already knew that. I figured they do it inside my home but someone had the bright idea to do it outside and lay the fabric headboard on the concrete (mind you it has been raining all week) the ground is wet and dirty. I figured they just clean it once assembled. Once inside they lay the headboard on the floor again to attached the leg back and it was then when I noticed the back part again had a big patch where someone had recently fixed a tear. Again I refused it. One of the guys is like "Sir they can come out and fix that, that's not a problem". I'm like "Yes, it is a problem.. its refurbished". I understand some items have a manufactured defect but this was clearly not that. It was a repair someone recently made. For Ashley to intentionally send me a refurbished item is very upsetting. As I customer who paid $900+ dollars for a brand new bed I expect a Brand New Bed not used/refurbished. I finally spoke to a customer care manager named Ashley who was going to look into the matter. She did offer a store credit or $50 discount off my finance card for my troubles. I declined and requested instead Expedited delivery with new headboard still in the box. I Just want what I paid for. I will update review once I finally get my new bed. For now just would advise everyone to inspect their delivery for any defects and if warranted refuse it. Request all items still be in box or still in original wrapping. Stuff like this makes you wonder of the thousands of customers who paid for a new item but "possibly" got a refurbished one without noticing. ***Update 08/27/16*** Since no one called me back I called back customer service who informed me about my order and that today's truck order was full and they could not get my order in it for delivery today(Saturday).. The next available date for a 3RD attempt delivery is Wednesday 08/31/16. That's 1 week longer than my original delivery date. SO FRUSTRATING!!! Simply not worth the hassle to buy from here anymore. Customer support cannot even make a "wrong" a right buy expediting my order. Do want to mention that Ashley the manager from yesterday left me a voicemail while I was on hold from customer support. (An oddly coincidence). read more

Ashley Store - This is a New king size headboard that Ashley tried to deliver to me. 3 Rips to the back of the headboard. - Furniture Stores Near Me - Pasadena, Texas