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Ashley Store

1.9 (61 reviews)
Closed 10:00 am - 9:00 pm

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We got 2 whole bedroom sets, & a living room set back in may. We kept pushing the date because we weren't ready. They told us they're just waiting on us. When we called to say we are ready they said they will deliver it the next day, everything! But when the delivery man got here he just had 1 bedroom set. When we called they said we wont get everything else until OCTOBER!! When we called they gave us a horrible attitude, & did not wanna help at all. Im going to cancel my order and now im at rooms to go.

Yasmeen R.

calling this specific location was terrible. Had to call 5 times before I could get through to someone! The first 4 times I got hung up on! As soon as the phone was answered it got hung up! No one could give me an explanation for why I was getting hung up on. Anyways I was originally calling because we bought a dining room set and one the the chair legs was about 1/2 inch smaller than all the other 3 legs. It would wobble from side to side! All they offered me was an exchange A MONTH LATER!!! Keep in mind we bought the protection and all that extra shit they offer to avoid a "difficult" experience and might I add that They had me send in pictures videos ETC. before they could process anything.I ended up making the 50min drive to the warehouse to do "an even exchange" because I refused to wait a month for a replacement chair. Which I later found out wasn't even going to get replaced, only one leg would get replaced

Text msg from company

DO NOT BUY FROM HERE! I ignored the horror stories and bought couches for the 4th of July sale. Now I'm being told the couches that I paid cash for a month ago will not be available until November. Completely unacceptable. UPDATE: Ashley contacted us and expressed their concerns and promised to make things right. Today I was supposed to get part of my order and they "no call no showed." I understand that this pandemic has posed unprecedented problems in all industries but a no call no show is about the most unprofessional thing someone can do. I stand by my original statement. DO NOT BUY FROM HERE!! Now someone from Ashley needs to contact me and figure out how to process my refund

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1 year ago

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3 years ago

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1 year ago

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2 years ago

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4 years ago

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4 years ago

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3 years ago

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4 years ago

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4 years ago

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4 years ago

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5 years ago

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4 years ago

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5 years ago

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We appreciate you sharing your experience, Rashid! -kl

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5 years ago

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6 years ago

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7 years ago

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5 years ago

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6 years ago

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7 years ago

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4 years ago

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5 years ago

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7 years ago

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4 years ago

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7 years ago

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7 years ago

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7 years ago

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6 years ago

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8 years ago

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6 years ago

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7 years ago

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9 years ago

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6 years ago

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4 years ago

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9 years ago

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7 years ago

Called the Pasadena store five times in two days to check on order. Not one time did anyone answer the phone.

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14 years ago

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10 years ago

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Ask the Community - Ashley Store

Review Highlights - Ashley Store

Patrick Rowe assisted us the moment we walked into the store.

Mentioned in 2 reviews

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HomeGoods - Front of store

HomeGoods

(2 reviews)

I'm a sucker for these discount home decor stores, and now there's another one right down the…read morestreet from me. Am I mad about it? Absolutely not! As soon as this store opened, I hit the ground running. They have so many great things and while I went in just to look, I came out with multiple bags lol. I was looking for a few things in particular and while I didn't find what I wanted, I DID find some great stuff and after some girl math and reasoning... I made some - what I consider to be good - purchases. I went in for a tea cup and a journal. I found neither of those items, but I still ended up with some great stuff. I went back in later looking for some gifts for a sympathy basket. Not only did I find some great items for the basket, but I also found the basket itself. They have some really unique food items that you wouldn't just find at any old grocery store, and you could leave with a cart full of just that. I will come back here regularly and I can't wait to check out more of the holiday selection.

Very impressed at how clean and organized this location is. I wanted to pick up a few items and had…read morenever been to HomeGoods in Pasadena so I figured I would take a browse. They had a lot of clearance items that were such a deal and everything was laid out in a way that made it easy to shop. The restroom was clean, too and I feel that is rare at businesses these days. In fact. I know better than to use the restroom in Webster because it is always filthy. Checkout was seamless. Wouldn't say I had any amazing customer service (which is why the 4 stars rather than 5) but it was still a great visit.

Ashley Store - furniture - Updated May 2026

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