We had an amazing experience today with Rita, not only is she patient but very helpful, she gave us space when looking around, and she made the process super easy for us, took about 15 minutes to get approved for the deals! The store is very clean and with pretty furniture. Thank you again Rita!! read more

Long story short. Ordered a new couch, loveseat and bunk bed in August. After rescheduling my delivery dates 5 times, as well as telling me different stories of why they did it (something was always delayed or on back order), it is now December and I've still received nothing. Two other people in the store had the same issue. Congratulations Ashley's! Your customer service is terrible and you just lost $4,000. read more

I went to buy a good amount of things and spent more than 2,800 dollars. They gave me an approximate date of 4 to six weeks of paid delivery. Two months passed, I called not once or twice but several times and I did not get a courtesy call back. Then one Saturday I received two messages from the seller's number telling me that my delivery was going to be done in two parts and to OK ... I thought, then I got a call (at last) saying thank you for changing the date but I was not going to be there until another week. call that I never made. total waiting and confuctions12weeks and then on the day of delivery no mask no (until I asked them to do it and not cover shoes. So not professional) . I will never buy from that store again. read more

My husband and I have been here several times for our home furniture needs. We have worked with Ana every time and she has made buying our furniture an easy and quick process. She is very friendly and I highly recommended Ana to anyone looking for furniture. read more

I understand with the pandemic that things cannot ship that easily and have no problem with waiting months for my product in regards to that. My issue is that they advertise the product I have ordered on their website as "in stock and ready to ship". Seeing as I have waited THREE months for my product, it is aggravating to see it advertised as ready to ship when I have no expected delivery date as my previous two have been cancelled. I reached out to customer service (phone call) and the representative assured that someone would get back to me within 48 hours. Two weeks went by and I decided to chat with them on their website since I got no call back. I again asked the status of my order and why the website was advertising it as in stock and ready to ship. The representative said I must keep my "professionalism" and then he gave me an updated delivery date but said that it's no guarantee. (I attached photos). But seeing as that doesn't answer my question regarding if it is actually in stock or if the website is wrong, and how I felt he was being unnecessarily rude, I was quite disappointed with the experience. Also to top it all off, my product is being sold/advertised for significantly less than what I bought it for even though I have not received it yet. I will be sourcing another distributor for my product and canceling my order. The customer service is terrible and the shipping is unpredictable at best. read more

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I have been waiting for 3 months to get my furniture I came in September, picked out a beautiful living room set. I was told I would get it in late September. Well needless to say that didn't happen. I was told I wouldn't get it till November and the furniture I ordered was in back log. So the manager at the time offered me something else at the same price and an additional $500 off my total owned. Oh by the way I had to come in to do the paperwork all over, which I had just had surgery a few days ago. Well in November I received a phone call from the new manager. She inform me that again my furniture would not be in till December 4 and for my inconvenience credit me $200. I thought it was nice that she called me, so I was ok with waiting till then. Well I received two calls, tell me that the finance company canceled my contract due to not receiving my furniture in the time it was done. ( something like that). Well I had to come in and redo my paperwork again. I come in two days before delivery was to be done. Customer service tells me "you're not going to get your furniture till January 7. But she promises me, "if you don't get on the 7th you will get it by next week, I know someone that works in the delivery department ". Oh and promise me she would text me that night to let me know. Well the next day, I called and I'm told I would get my furniture January 7. 2021. After what I was told from customer service. So I went into Ashley on 10th st in Palmdale She tells me see sent a email to the delivery department and never got a answer, then she checks her email and tells me they answered her at 12pm, as she's telling me this at about 4pm. But wait. She tells me they could deliver the furniture on the 2nd of January. WOW. I told her you should just tell me I'm getting g it in March. I ask to speak to the manager. Well I had to wait since there were about three people in front of me and two beside me. Also complaining about their purchases I spoke to the new manager who has promised to call me by this Tuesday what a answer (A lot was said to much to write) lol Well let's see if I get my call I pray there is a answer I will like A Very Unhappy Customer Joann DiazOrosco. read more

Terrible place to purchase furniture. Staff did not care that we walked in, didn't greet us or check up on us like they did others. We were ready to buy just waiting on someone to walk by. All the salesmen were just sitting down laughing and talking about inappropriate things. If I could give negative stars I would. read more

Worst company!! I wish I could give a zero for customer service- Don't fall for the service prior signing the contract. What they do after to care of customer that matters. read more

Long story short. I purchased a sectional, they show up with half. They say that the other half is extra and this is what I ordered.... Would not get off phone till they gave me what I ordered (a whole friggen couch) and they still made it seem like they were doing me the flavor. I called corporate in WI who were helpful and moved up the delivery time. Extra star because the (half of) couch is very comfortable and corporate seemed to give a crap. I'm staying away from here and buying online from now on. read more

Ashley Store - Furniture Stores Near Me - Palmdale, California

We just got great hassle free customer service! great prices on various items Shane made things go so smooth that honestly we came only for one sectional couch and we are leaving with a massaging bed and full bedroom sent with with a dresser! We love all the firm and will definitely come again Without a doubt great experience we even had our little one with us and even still the transactions all went smooth! read more

Ashley Store - Full bedroom set - Furniture Stores Near Me - Palmdale, California

The customer service at Ashley's in Palmdale is immaculate. Even if something goes wrong with my order, they have always gone out of their way to fix it in a timely and efficient manner. The office supervisor Stephanie always goes out of her way to help with all my purchases their. I can see why she has 8 awards on the wall! I have lots of friends and family that have shopped their and will continue to shop there thanks to Stephanie, she practically keeps that place afloat! Don't get confused with customer service over "the phone" or "outsourced" make sure you go into the Palmdale location or are talking to the actual store. read more

They are quick to add things to the bill but when you want to cancel they make you wait over 2 hours. Somehow they have nobody to cancel orders only some call Stephanie. Stephanie never showed up. Why put yourself in the schedule " Stephanie " nobody comes to work. Need to train workers to cancel orders. read more

WOW! I was just reading the reviews here and I just saw Mr. S review! I had a similar situation happen to me! Phew! I'm glad I'm not the only one. I thought maybe I was being unreasonable but ALL these negative reviews have convinced me that I am right. They get your hard earned cash and then they treat you however they want to. If they make a mistake they don't even acknowledge it , yet alone address it. Way to go Ashley, if your plan was to make all of your customers into one time customers then you seem to be on the right track. Guess I'll do business with an honest LOCAL company instead of some corporate greed machine that doesn't care as long as they get the cash! CONGRATULATIONS ON BEING ONLY MY SECOND NEGATIVE REVIEW! read more

Had a great experience here. I started looking for furniture as soon as the offer got accepted on the house I'm buying. Shane was super helpful and showed me around. I wrote down what I wanted and came back the day escrow closed. Shane remembered me and remembered what I wanted to buy. He gave me a great deal and worked with my budget. I highly recommend this place and ask for Shane read more

Ashley.com is the worst ! I placed and order, received confirmation of date/time (order was changed & paid). Then I receive a text asking me to confirm date/time, I did. The text also said that at that delivery changes would no longer be accepted. Day after I was supposed to receive the delivery I call the 1800 # because my delivery did not arrive. Come to find out that a delivery date was NEVER set on their side. I was on the phone for over 2 hours being transferred around. Someone dropped the ball but no one would take responsibility. All I kept hearing was, "sorry for your inconvenience". Stop training customer service to apologize and train your staff to complete tasks and if there is an error made train them to make it right. I will be requesting a refund, shop elsewhere and I WILL NEVER SHOP AT Ashley's Furniture again. read more

Jose and Julie have excellent customer service, they price match and give additional discounts.

Every single salesperson we saw was either wearing their mask below their nose or as a chin strap. Newsflash, if it's not covering both your mouth and nose the mask isn't going to work! read more

Bad service delivery not as promised and the manager there young female very arrogant and if you don't look like her type won't spend time with you . I called to complain about the service and she put someone else on the phone to BS me with lies ! I refuse to come back to this place ! I regret spending 4000 at this place very unprofessional and just disgusted with the manager! read more

Thank you for the excellent service from Vernon Issac in the Palmdale Ashley's. When all was lost and I couldn't get my order to work with the premium delivery on the website he helped me out by taking my order over the phone on to the computer. Thank you Vernon. read more

Rita was great at Ashley's furniture . 110% recommended would do business again. Love the Ashley's deals

Today is 8/20 we received the other half of the couch , and 5 pieces dining table set , 1 tall bar stool still waiting for the other bar stool. They delivered the wrong size (small) bar stool. The delivery person checked with office and they where supposed to contact us in 15 minutes since 11:00 A.M. STILL WAITING!!! I called got answer machine and explain. Now have to wait 24 / 48 hours for response .... read more

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I bought over $4,000 in new furniture and my sofa came with a stain. The person who delivered it wouldn't take it back because we didn't notice the stain until after we signed for it. I called the main number and spoke with a bunch of people from another country on various occasions who didn't speak good English! I got the run around for months and was so frustrated. I called my local Palmdale store and spoke to Stephany she instantly listened to me and fixed the problem. Stephany is awesome! read more

My name is Ana Ramos and I am really thankful with Ashley furniture Palmdale. Since I enter Misty a sales representative show me all the possibilities for me with patience and knowledge. July one on the managers was great helping me to get a good price with my two sofas, she is very gentle and sweet person. I want o give especial thanks to Stephanie the Palmdale store manage, she help me to solve a problem with the measurements of the sectional sofa until we got the perfect one for my living room. My husband and my family are very happy . Thanks Ashley furniture. I highly recommend this store. read more

We just had our new living room and kitchen table delivered and I love it. Markesh at the store was very helpful and if it wasn't for his help, knowledge and guidance who knows what I would have picked out. I recommend you working with him. He deserves a raise!! The delivery guys were earlier than the suggested time which was awesome. I didn't have to wait around for four hours for delivery. Super nice, fast and cleaned up everything. Thanks guys! read more

I assumed that this is a big corporation it should be reliable... NOT Placed my order for a dinning table the first week of January 2022 in no rush agreed to receive it on February 20,2022 Feb 19 no call i called Ashleys and gave me the backtracking excuse and that my chairs will be ready in April and table will be available until MAY!!! The next day i went directly to Ashleys to get my money back... The lady then started i can see if i like another dinning table and she will check if it was available I checked! Nd she said i would get in in one week! A week later I get another call that it will be delivered until April!!! Im so upset im currently at the store waiting for my refund and the system happens to be slow i just want my money back!! Dont get fooled with the friendly smiles and "compensations" Go elsewhere this is a waste of time!!! read more

Great customer service and products. Highly recommend. Would shop here again for other products!

This store is horrible ! DONT WASTE YOUR TIME AND MONEY. Everything was fine at first purchase went well until delivered. They not only scratched my brand new floors and wall but they deliver broken furniture along with everything being scratched. I ordered an adjustable tempurpedic matress and they didn't even leave me a remote. And now they want me to call and put in all the complaints and orders myself ! When it was there mistake. ?!?! Customer service is a joke the girl named yesenia was so disrespectful and useless to everything she said there's nothing she can do so we called a manager and she starts yelling at the manager as if she's above him. HORRIBLE PLACE HORRIBLE SERVICE HORRIBLE FURNITURE. read more

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Jose is very good at getting what you want and has great customer service I didn't feel rushed or anything great experience

My wife and I purchased a great deal of furniture from this location in September. Upon delivery this week the crew said they did not have time to put together a TV stand unit. We paid for set up of all items. The unit is still in pieces in my house. I have to pay out of pocket for someone to put together. My wife and I went to the location because you can't get through on the phone. We spoke to Emad and Stephanie who assured me this would be rectified. After several emails and voicemails to them and text messages it has not been resolved. I filed A complaint with the BBB as well as their corporate office in Wisconsin. I also cancelled and waiting for a refund on a night stand that has not been delivered yet. We will never shop at Ashley again. Seems they have no problem taking money but they do not fulfill their end of the contract read more

Ashley's furniture is the epitome and precise definition of what bad customer service means. From the moment you walk in you can feel discrimination, tension and the car salesman attitude. They made me feel like I was homeless. However Ashley's furniture decides to judge you by the way you look and you can feel the judgment from the moment you walk in. The unprofessionalism was out of this world. I decided against all my good common sense and gut feeling to purchase a couch my fiance really loved. I went ahead and made the purchase however because I have a truck I opted out of the delivery. I was never told any information about Ashley's furniture not having the good common sense in at least removing it from the show floor, wrapping it in plastic and putting my name on it to make it available for me to pick up. I expressed my frustration and my disappointment to the manager by the name of Olga. I drove all the way from San Pedro to Palmdale wasting all my gas just to walk in on my couch sitting exactly where I had purchased them from. When Olga's manager showed up i explained my frustration and she was very unprofessional and ghetto. Julie decides to interrupt me showing no concern whatsoever and starts treating me as if we were in the ghetto in Compton in an alley. I don't know how Julie became a manager. I do know how the employees there became so unprofessional because there is no minimum requirement. There is no basic good common sense and moral values. If you want to go to a place where your going to get ripped off, get judged, get mistreated, get embarrassed this is the perfect place for you. I have never been to a more unprofessional hostile furniture store in my entire life. I've shopped at Mom and Pop stores that are more courteous and when you come to pick up the furniture they have it wrapped at the bare minimum so that you can throw it on your truck or in your U-Haul to make sure it stays safe on the journey home. I am so very disappointed in these people mostly because as I left the store they were all grouped up in a circle. Julie Olga and all of her employees laughing, pointing at me and mocking me. I had to drive 2 hours back home with nothing but a horrible experience. I would highly recommend this place if you're the type that likes to feel mocked, discriminated against, ridiculed, put down and most importantly laughed at as you leave the store for making a basic request. I have never in my life experienced service this bad and I will never in my life shop at Ashley's furniture again. People should be warned and protected from these snakes. This has been an incredible inconvenience for me, waste of time and waste of money. Do not I repeat do not unless you like feeling these things I felt do not shop at Ashley's furniture they're pompous they're hypocrites they're liars their thieves and all they really want ultimately is to take your money and then just leave your stuff on the show floor unwrapped and expecting you to do all the work when they should at least for the bare minimum remove them so people don't dirty them as they're shopping with children running around jumping all over your purchased furniture. I hope this helps and I hope to God no one has to feel what I felt today. Do yourself a favor, save yourself time, money and embarrassment go anywhere else. read more

We bought a bed 7weeks ago payed a lot of money for we had wait for 4 weeks for our bed understanding we got the phone bed was there but no matras so we canceld for 3 weeks later geuss what still no matras yeah matras will arrive the 21st of October in the warehouse will see or we will get it the 24th of October but 7 weeks and no matras read more

My mom paid for in full over $2000 for a couch and love seat which we were told we would have on July 22nd. It didn't come. Today, August 5th, we were expecting again to receive our couch. It didn't come. Now the expected date is September 5th just for the love seat and September 17th for the couch. The person on the phone then told us that even then it's not guaranteed we will get it. Don't trust this company to keep their word. If they told us the first time it wasn't guaranteed we'd get them, we wouldn't be so pissed. I'm beginning to feel that they withheld that information just to sucker us into buying a couch that will never arrive. Currently looking for couches elsewhere. read more

As I read other reviews I'm realizing that your experience in the store is based on the person who helps you. My wife and I bought a sectional package, a dining set, bar stools, and two display cabinets in two separate purchases. The shopping experience was fun. There's a lot of selection in the store and we really bonded with Annie. She was helpful, patient, and worked hard to show us options for what we were looking for and we really felt like she tried her best to get us the best deal possible. The first delivery came and we received regular updates on the four hour block in which the delivery would take place and on the day of we would receive text messages telling us how many homes were ahead of us so we were able to get an idea of how long it would be until they arrived. The delivery guys dropped everything off, put everything together, and they didn't leave until we had time to check everything. Everything was great. The second delivery wasn't as smooth as we had confirmed a four hour block of 1:30 - 5:30 PM but then the delivery came at 11:00 AM. Had we not been home we would have missed our delivery. They apologized and stated there was an issue with their system. Overall, the experience was great. We got everything we wanted at a price within our budget and most importantly we got everything that we ordered without mistake. Ask for Annie, she made the difference. read more

Absolutely no stars ..... We purchased a living room set from Ashley furniture store in Palmdale Ca.on December 13 2020. As of June 13 2021 we still have not received all of our order. Almost 7 months later. We have been told about 15 different delivery dates, the dates have all come & gone with no deliveries or phone calls to let us know not to sit here & wait for our paid in full order. We have called numerous times with no one answering the phones. So we have to drive 100 miles round trip quite a few times to talk to someone that just gives us another delivery date. Well almost 7 months later & still nothing. We have put in complaints with the BBB, Yelp, & Ashley furniture complaints department. We have told them deliver or refund our money. NOTHING they won't even return our calls. I have purchased 3 times from Ashley furniture.....BUT NEVER AGAIN NEVER. RUDE, INCOMPETENT, UNPROFESSIONAL STAFF. read more

Ashley Store - Furniture store. - Furniture Stores Near Me - Palmdale, California

DO NOT BUY FURNITURE FROM THEM!! We spent over $13,000 on new furniture and were assured that any issues would be taken care of by the manufacture warranty and then the extended warranty that they included in our purchase. About 6 month after we began having issues with our couch bug didn't reach out to them until a few month later (it wasn't significant at first and we just have a busy home life). We reached out to the store and they sent people to come look at it. We were assured it would be fixed and that they would contact us once the part was in. Several weeks past and no one contacted us. We reached out again and we're told that the extended warranty wouldn't cover it but they would send an Ashley repair man out to fix it. He came out and told us the warranty people should fix it. So now I have a broken couch (my loveseat is now doing the same thing) and no one will fix it. We have called and went into the store several times. We have emailed and no response. The last gentleman that said he would help us no longer get works there and we can't get a resolution. I am completely unhappy with my experience and I have filed a complaint with the Better Business Bureau. So very unprofessional and poor quality of furniture. I will NEVER BUY FROM ASHLEY AGAIN!! read more

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stopped by this morning to visit Palmdale store. was greeted by employee Ali. excellent customer servic, and he knew what we were looking for with options. made a purchase that my wife and I are really happy with . Thsnk you Ali.. see you soon sir. read more

Just a warning. If you buy furniture here be careful of warranty claims. They do everything in there power not to honor their warranties. I had issues with my reclining couch's that I spent $3,000.00 on. 3 years later couch's are no good. Cushion material flattened out and when reclined there is a huge that a small infant could fall into. When I asked them to come out and let me know what could be done, they told me since the address was different from the time I purchased couch's they don't have to honor warranty. I will never shop here again. Big companies like this don't care about keeping customers happy. Check all paper work and warranties if you do business with this uncaring place. B. Martens. read more

great service by the seller Ali, thank you sir for all your help, very informative. he is very helpful and patien.

Misty and Destiny were extremely helpful in helping me find the perfect mattress. Excellent customer service would definitely recommend coming here for any mattress or furniture purchases! read more

UPDATE: SUCCESS! I'm not withdrawing the review, but this is to publicize the fact that two Ashley installers (Juan Romero and Juan Mejia) came yesterday. They told us that the problem with the first two men was that they are third-party, not Ashley, and that they have created problems throughout the area. In any event, they put the leg extenders on and even took the slats and box away. So while we don't feel any differently about the Ashley experience, we want to acknowledge that these two men brought things to a satisfactory conclusion and we thank them for that. ********** GOOD PRODUCT, TERRIBLE SERVICE. OK, Jasmine (sales) was good; green, but good. And she had absolutely no authority to help along the way. IF YOU SPEND $10K ON A PIECE OF FURNITURE YOU SHOULD BE ABLE TO GET SOME ATTENTION. Strike 1: We bought a $10k adjustable bed but were told we would have to wait 10 days for the bed frame. "IN STOCK AND READY FOR DELIVERY" THE ONLINE AD SAYS. CLEARLY NOT TRUE. Strike 2: When they installed the base there were extra extenders for the legs and they told us the delivery guys could attach an additional extender if we wanted. We wanted. The delivery guys said (as best they could seeing as how they didn't speak English) "not our job." Curiously, they were the same guys that put the base in to begin with. "NOT MY JOB" IS NOT A PHRASE ONE CAN USE IN A BUSINESS THAT ADVERTISES ITS EXCELLENT CUSTOMER SERVICE Strike 3: We had multiple extensions on delivery of the bed frame (wonder why Ashley sells something it doesn't have in stock?). Each time Jasmine or a "customer assistant" called; the last time my wife asked that she have the manager call. She said she would, he didn't. INEXCUSABLE Strike 4: The delivery of the bed frame was not made until 5/10, basically one week short of two months after purchase. 7 WEEKS IS NOT 10 DAYS. AND NOT ONCE IN THAT TIME DID ANYONE UP THE FOOD CHAIN GIVE US SO MUCH AS A COURTESY CALL. Strike 5: (already mentioned but for emphasis): The delivery men do not speak any English. So if you can get any accurate information from them, you're better than I am, and I speak some Spanish. HAVE YOUR CUSTOMER SERVICE PEOPLE AT LEAST ABLE TO SPEAK BASIC ENGLISH!!! Strike 6: When they finished putting up the bed frame they brought me outside to a box with wooden slats in it. They told me those were the slats if I didn't want the original base. I said "I want what I have, take it away." Next thing we knew the team was driving away, leaving the box on our patio. When my wife called they told her "we leave it in case you want it later." No, we are not going to want it later. GET RID OF IT. We both have back issues that made buying this bed seem worthwhile. The bed itself is fine, but Ashley could not have provided worse customer service if someone in corporate had made a list of everything not to do in completing a transaction and mandated compliance at all levels. At this point I wouldn't buy a chair cushion from them. read more