Had exceptional customer service from Titiana on Thursday afternoon. I found the exact dual power recliner (Feazada) in the color I was looking for with all the features I need at a great value. She explained the 5 year extended warranty protection, no pressure, & I also purchased it, plus no interest payment plan for 1 year. The entire selection & purchase process was handled efficiently & pleasantly. I was told my recliner would be delivered today within a 4 hr. window. I got a text from the company a day earlier than expected with the now 3-hr window for Sunday morning, & that the driver would notify me of arrival time. Text came early this morning that we were 1st on the route & they'd be there within 1/2 hour & other instructions. I met the truck outside our bldg & guided them up the ramp & elevator & into our apt, where they assembled & plugged in the recliner where I wanted it. They were so nice & neat, it was our pleasure to tip them generously. I am loving my recliner! read more

Worst furniture purchase I've ever experienced. I will highly recommend all to avoid Ashley furniture. Especially this location. Tatiana was unappeased by my presence as a customer. She was unmotivated, unhappy, bitter, didn't want to look up discounts or pricing without attitude or first claiming it wouldn't be approved... it WAS Approved. Tatiana's attitude was the only disapproval around. Furniture was delivered by the most scrawny individuals in history. Their truck had a hydraulic lift but they had the wise idea to slide the couch down the back and hang onto it for dear life by the armrest. They bumped the couch into every object to enter my apartment. Banged it on the elevator because they didn't want to carry it. Banged it in the doorway because they insisted on sliding it in. Rolled the couch over like a dice on its edges and feet. The couch was twisting and flexing during the whole process. Do not send a man who weighs 110lbs and body composition of a skeleton and expect them to carry my expensive furniture into my home. They dropped the ball, they dropped the couch, they used force to get the couch into place instead of carefully unpacking and placing it down. Ashley customer service promised a refund and rerouted my request to 6 new agents over the past week alone. I've complied with their every request but keep getting sent back to square 1 and I've overly exhausted myself on explaining the same issue. Ashley is refusing to honor their promise for a return exception. They promised a refund because they could not deliver furniture in good faith and they do not have it in the store.... They force you to use their inferior delivery service that damages your investment. They promise a refund because they can't deliver responsibly.... Then they route you to 6 new entry level reps and your promise gets lost in the process no matter how hard you fight. Stay away from this company, especially this location. Disgusting people. Even more disgusting customer service. Shame on this company. read more

My dad was there wanting to buy some furniture. When he asked an employee for help, he was told they "don't sell singular items" and that they only sell furniture in sets. Rather than just helping him or explaining what his options are, the employee told him he could "go look around at Ross". That comment was totally inappropriate, disrespectful and insulting. The employees treated him like he didn't belong there or couldn't afford to shop there. Very disappointing experience. read more

Shopping at Ashley HomeStore feels like a constant cat-and-mouse game when it comes to pricing. The prices advertised online are often lower than what you're quoted in the store, and while employees claim they will price match their own website, the process is filled with hoops, exceptions, and delays. Instead of a straightforward shopping experience, customers are left negotiating and double-checking every price to make sure they're not overpaying. It creates an uncomfortable and unwelcoming atmosphere where you feel like you have to fight for the advertised price rather than being treated fairly from the start. A furniture purchase should be transparent and stress-free. Unfortunately, Ashley's pricing practices make it feel like you're being swindled at every turn. If a company advertises a price online, customers shouldn't have to jump through hoops to receive it. I expected honesty and consistency, but left feeling frustrated and misled. read more

I walked in the door and the Sales rep JB amazing amazing amazing. I was not planning to buy today but from his greetings through the purchase and the final signature, it was amazing. Thank you JB, I am so grateful for the experience and the kindness. You are the man, oh so so special you are. read more

Ashley Store - This is your customer for life - Furniture Stores Near Me - Los Angeles, California

If I could give -5 stars, I would. I was excited to finally decide on a local store to buy a couch. Selected the one below and was told it would come in 6 weeks. I was given a date. I discarded my current couch in preparation for the delivery. Life got busy and it was not until the day before that I called the store and asked what time the delivery would be. They said, "Sorry no one called you but that couch was discontinued!" Seriously!? I asked what the process was to notify customers that items were discontinued and they were just so nonchalant. Didn't give a care in the world. I got a refund and found something better elsewhere. Never go here. NEVER. read more

Ashley Store - Discontinued sofa on the floor. - Furniture Stores Near Me - Los Angeles, California

So let tell you how wonderful the sales team here is Ashley Store. When we stepped in we got nothing be amazing welcome . Everyone said hello to us and Scott was our designated sales person and we also met Nelson the manager. We had an Idea on what we will be getting but Scott was very patient on showing us around on other options. Gave us time to check everything out. They gave us a lot of time to find things and make our decision. Nevertheless we came to an agreement on what we wanted and the price part was amazing. It's was for 3700 and some change but we negotiated to 3500 and at the end it was even less on what we asked for. How long did this all take less than 35mins!!!! We had more time looking and testing out all the furniture and only took 15mins to negotiate and finish our payment. Yes I would recommend this amazing staff and store . If you happen to come by ask for Scott he is the right person for this job!!! All the best to the team! read more

See all

My daughter just got her first place on her own. We knew her first place would be so cute, and we wanted to reflect that in her furniture as well. The space she got was on the smaller scale footage wise, so we had to be very specific in what she wanted. We looked around at some of the more popular furniture stores to some of the most trendy and expensive ones. But...at the end of the day, we chose Ashley Furniture for my daughter's bedroom room mattress (yes they have an actual mattress showroom!!!), dining island set, and living room sectional. I will do a follow up in about 3 months to let you know how the furniture holds up. We haven't had the furniture delivered yet, as of the date I am writing this review. In the meantime, let me tell you about our experience. Now, mind you, I read ALL the reviews about Ashely before going. I wanted to be aware about anything negative before I went. However, we had positive experiences and good customer service every time we visited over a span of 1 week. They had exactly what my daughter needed, and for that we say, mission accomplished. Thank you to all the staff for helping us through this time. read more

See all

do not buy a mattress from this store show you want you like and ship you something else and a no return policy,and hard to exchange,not worse the headache, read more

Trash! Ordered 2 recliners , one came damaged with a bad scratch on the backrest. Had to jump through hoops just to get a replacement on this $1800 recliner. That was extremely annoying to deal with one day after receiving it. Problem #2, this is more of a warning to everyone thinking about purchasing there. Very misleading and deceptive and confusing fine print , but just so you know, THEY DO NOT OFFER RETURNS or EXCHANGES on items purchased in their store. They will absolutely try and sell you on BS warranties but will make sure to NOT mention this. Ofcourse , once it's an issue they will point you towards their fine print. Just warning you guys, I found out the hard way. Buying furniture at their store gives you the ick, it's that same vibe and feeling of purchasing a car at the dealership. You can't help but feel that their entire tactic is to see how much they can get over on you. Nasty feeling. Buying furniture shouldn't be this way. Another heads up, they can always discount each furniture piece there even if it's on sale, atleast $300-$350 dollars , I was able to negotiate this easily. Ofcourse they played the usual games between the sales associate and the manager , "let me talk to the manager and see what they can do?" , also was able to negotiate free shipping and install. Don't take anything less than these discounts if you somehow read this and still decide to shop there. Sales associate made a claim that they supply living spaces with all their furniture , someone please fact check this. Felt like a lie . Stay away please !! read more

Ashley Store - Nasty scratch on the first day of delivery. - Furniture Stores Near Me - Los Angeles, California

See all

Shout out to Mandana at the Venice Blvd store. Shopping for beds and she was very thorough in her tour of the adjustable beds. Thank you for taking the time to assist us. All the best! read more

This is the worst ashley furniture ever. They are so unprofessional and the way they talk to customers is beyond disgusting. We had purchased a furnitures and asked where we are able to load the furnitures and they were redirecting us multiple times. And some lady tried to lecture in how we shouldn't be taking out the furniture since they have a "sensor" and they can detect how many people come in and out and not purchase things. Like this is why we come and see before purchasing and we have a right to not purchase things if customer is not satisfied. read more

*PLEASE DO NOT BUY FROM HERE AND IF YOU DO BUY, DO NOT FALL VICTIM TO THE INSURANCE SCAM THEY HAVE, LIKE WE DID * I try to not like to write negative reviews and tend to cut my losses. However this company and the way this team has let me down as a consumer is truly devastating and I hope no one experiences it. We had an accident and our sofa/ chaise suffered damaged we filed the claim through extend and for almost a month they have sent us back and forth between Ashley's warranty, themselves, and the store. When we purchased our product back in July and we were hesitant about the warranty but the woman manager & sales associate told us it covered EVERYTHING. We bought especially because we have dogs. Present day, we had an accident Extend does not want to send anyone over to few the damage they claim that over the picture they have decided "it was intentional". I went back into the store I spoke with the team and showed them the picture and they told me "yes that will get covered just call Ashley's warranty". The gentlemen at the store and his team said "that is clearly an accident so when you call them tell them (ACCIDENT) or else they won't do anything". Ashley's warranty told us they do not cover rips or tears and sent us back to extend protection. Extend sends us an email again telling us to call Ashley's store. I called Ashley's store the manager told me she can't and won't do anything about it, it's out of her control (mind you she was the one who told us EVERYTHING got covered) and her whole team said it would get covered. She told me to call extend. I just got off the phone with extend they said no we will not cover anything. When I asked for how they came to that conclusion that it was intentional if no one wants to come look at the product the person over the phone got extremely hostile and started raising her voice at me as if I was a child making me me belittled for something out of my control. She began to twist my words over the phone so I had to quickly correct her and tell her I did not say those things. She then in demeaning tone said her and her team WOULD NOT WASTE MONEY OR TIME sending someone over to check on the product. The conversation was so disheartening. Once I told her I would just take the survey at the end because I was unhappy she quickly changed her tone and apologized and would not hang up the call. I had to repeatedly tell her to hang up because I was uncomfortable. As the consumer I would expect a higher level of customer service but clearly Ashley's furniture and the insurance team have made it clear they are after the money and could not care for the customers once the purchase is made. PLEASE SPEND YOUR MONEY SOMEWHERE ELSE. read more

Ashley Store - Sofa - Furniture Stores Near Me - Los Angeles, California

See all

Very disappointed with the customer service experience at Ashley HomeStore. JULIA was not friendly, and whenever I asked questions, it felt like she didn't want to answer or address my concerns. She also lacked personality and made the whole experience uncomfortable and unwelcoming. Customer service should make customers feel valued, not like they're a bother. read more

Im the type to see it in person type and "EZ", my salesperson was on point. Showed me options and even gave us a deal we couldn't refuse.

I just got back from Ashley and loved the experience. I have not bought the loveseat I am looking for yet, as this is my first stop. I can tell you that have great prices and a very good selection. The person who helped me, and I can't recall his name, I was tired when I got there was just perfect. No hard sales, just showed me everything I wanted to see and spent time with me. He was just the best. Wish I could recall this name, but he can't be missed. He has the most wonderful long grey with black hair. The place is super clean and parking is ever so easy. I will go back there. read more

DO NOT SHOP HERE! Avoid at all costs. Would give negative stars. Most inconvenient store for your time and money! Wanted a simple loveseat, ordered 11/29/24. We asked for the earliest delivery and were given a delivery date of 12/12/24. Fair, we thought. We were told everything was in stock and we would receive a timely delivery! We got a call a week later saying it would be delayed to 12/25/24. Crazy they would deliver on Christmas! We had them move it to 12/27/24. No worries, they called us again to delay the delivery to 1/7/25, stating that "the item hasn't arrived at the warehouse yet." We asked to speak with management and they said there was nothing they could do. We received an inconvenience fee refund for this ($130). We also asked to have this in writing to document this. Next week rolls by and we are given another call, stating that again, it's been delayed to 1/15/25. Crazy. Today rolls around and we are given a call, once again stating that they have one piece at the warehouse and are waiting for the other piece, delaying it to 1/28/25. We asked once more for an inconvenience fee for this and are looking to cancel the order entirely if this item does not arrive by 1/28/25 or if we get another delayed delivery call. Absolutely insane! Do not order unless you want to pay money (and a good chunk of it too) and not get your item at all. Look forward to getting a call from Ashley Furniture every week delaying your item! read more

Ashley Store - Loveseat couch we wanted but is taking 2+ months to deliver (and probably won't get) - Furniture Stores Near Me - Los Angeles, California

As soon as you walk in there are so many nice staff to help with all your questions. I went in last weekend and was helped by Carol. She was amazing and funny. She was very informative and helpful. This was my first experience buying furniture and she definitely made it that much easier for me. They have a huge store and tons of items to choose from. I will for sure be going back to furnish my kids room! read more

See all

Ashley Furniture commits Fraud. Beware if they offer you "White Glove Service"----the store will promise you free set up upon delivery of your purchase and then when the items are delivered they refuse to build for free---when you call Ashley Furniture corporate office they state even though the receipt and their website promise this feature they do not have to honor this. This bait and switch technique is a huge disservice to their company and anyone in their corporate office or ownership should be ashamed of themselves for not standing by what they promise! read more

Loved the help we got putting together our sectional for family room. Very comfy. Great to lounge in movie night and the grandkids can sleep on it. read more

Ashley Store - Sectional. - Furniture Stores Near Me - Los Angeles, California

Terrible customer service experience and an unreasonable exchange policy. The salesperson clearly explained that returns are not allowed for pillows but exchanges are. I purchased two pillows for $400, and after doing extensive research on the pillow, I realized we needed the next-tier model. When I returned to the store to exchange the unopened pillows--not return them--I was told that neither exchanges nor returns are allowed. I completely understand restrictions on opened or used pillows for hygiene reasons, but refusing to exchange unopened products is unacceptable and highly disappointing. read more

The doormat decorating workshop was really fun and I hope there's more craft workshops like this in the future! Got a chance to walk the floor and saw some cute furnishings but they're on the pricey side. If nothing else, you'll get some design inspiration. The parking lot is terrible because tons of cars going in and out. A large truck illegally parked in a lane blocking some cars. They really need to rework the flow of this parking lot! read more

Since the time I walked in got a headache lady didn't let me browse in peace & decide what I wanted to pick . I felt followed & she was upset when I told her I am just looking I will let you know what I want it but she said you don't let me explain . Will not be coming back here . read more

My family lost our home in the Palisades Fire. We rented an unfurnished home in the Palms area of LA. We visited the Ashley Store in the area. Tatiana Chirov helped us find an amazing amount of furniture including mattresses, bed frames, desks, bookcases, desk chairs, dining room set, couch, recliner, and much more. Tatiana was not only kind, efficient, and knowledgeable....she was understanding of the trauma we went through. We are now totally happy in our new place. With her effort, we consider this house our "home". Thank you Tatiana and thank you Ashley Store Dr.Bruce Sanders Jon Sanders read more

This is a horror story. We purchased a TV stand from Ashley Homestore. The delivery guy from Ashley asked us for $120 to install the TV stand and we agreed on it, even we think it's too much. There was a broken piece in the middle of the TV stand and the guy tried to hide from me. Instead, he used some paint and a tape to cover it and think i will never find out. Besides that, he did a terrible job, the cabinet door wasn't straight and the back piece of the wood wasn't lined up. I found out the problems after he walked away with my $120. We called Ashley after and it took them long time to deliver us a new TV stand and they took the old one. We were more cautious this time so we told the second delivery person to open the box in front of us. There was another broken piece in the box. Even tho the guy saw the furniture is defective, he didn't pick up and he told us to file a new claim. We had an ugly box with furniture inside of our home for two months because they didn't provide us solutions. What a waste of time and energy to deal with this! We had to take days off from work to stay home and wait for the delivery and picking up the defective product. Ashley Homestore has terrible service and the worst quality. At the end we finally returned it, but it took more than two weeks to get the refund and we still lost $120 to their dishonest employee. I would never buy furniture from them again. read more

See all

The staff here was exceptionally nice and helpful and helped me find so many amazing pieces for my new apartment! They went above and beyond to help accommodate ordering and finding things to make this experience so worth the drive down. Special thanks to Tatiana and Nelson they are the best! Will definitely be back! read more

Needed furniture in a hurry due to a family emergency. They couldn't have been more helpful. Abut was a great salesperson. Hugh recommendation. read more

Sales people lie, customer service teams do nothing to help. Stay away from this store at all costs. Purchased a bed in January, after they installed it, it broke in two weeks. The install team scratched the hell out of my hardwood floors too. I had a tech come in February that told me it was installed incorrectly by their team and damaged. The sales agent lied and told me the bed wouldn't have an issue with the center support. The center support snapped. They took 5 months to send me a wood and screw part for the bed. Five months! Tried to do a return/refund and they ran me around a month asking me to wait a week over and over. Finally they told me they would offer $100 credit. I lost more than when I took the day off for their tech showing up 4 hours late. I lost more than that taking breaks from work to talk to him. Customer service number is outsourced so they do literally nothing and the store staff lied to me telling me I would get a credit for the bed because of the long wait. Absolutely waste of time for low quality furniture with a useless warrantee and insurance plan. read more

Mandana is the best, great product and great service. I was shown around with patience and knowledge Associate to get what i needed

DO NOT buy anything from them. Aside from having poor quality products, they are extremely shady. Charged us $4000, wasted 2 months of our time and never delivered the furniture we purchased. Cancelled the order without notice and kept the money. read more

We got to work with Jackie and he was amazing. Very knowledgeable. Was able to get us exactly what we needed. great job!

We had a lot of ideas and questions and Jackie answered them all with great knowledge and experience. We ended up buying a new couch and dining room set and we're looking forward to our new furniture. read more

I had an issue with one of the tables I purchased and had the warranty. It came in handy and they gave me credit for the table since it is no longer manufactured. I chose two items from their website and have them delivered and this experience was much better than the one I had in store. Also, all the people that were there when I purchased my first set of furniture and had problems with are now gone. They completely changed their staff. There were a couple of things I didn't like this time around though. First, I had misinformation where they stated I could not choose an item online and had to pick in the store. That was incorrect and I did not find anything in the store to my liking. When I followed up I did find out that I can chew something online and have it delivered. Second, there was something about the finance guy I didn't like. He also gave me misinformation when I tried to pay for the items and I just got a bad vibe from him. At any rate my experience was a little better so I'm going to bump up my review to 3 stars. read more

Carol was welcoming as soon as we arrived. She was very considerate of our 4 generations originally looking for a box spring and leaving with a full adjustable mattress and base. All because of her thoughtful, kind spirit and continued effort to get us the best quality. Definitely ask for Carol. read more

Great service, Tatiana was really helpful! I bought a mattress and sofa and it was great experience! read more

Ashley Store - Furniture Stores Near Me - Los Angeles, California

DO NOT SHOP HERE!!! If NO STAR was a choice I'd give them that. No wonder they only have two stars. Long story short we bought a round GLASS TABLE from them and when we got home one day it was completely SHATTERED everywhere on our dining floor. The table was right next to my daughters playpen and could have very well KILLED HER had she been in it or crawling underneath it. (SEE ATTACHED PICTURES.) GPS enterprise (the furniture protection company they use) wanted to give us a replacement. Why would I want to do that knowing it could happen again?! Both GPS and Ashley furniture REFUSED to credit us and just wanted to give a replacement. After months of going back and forth with both companies, the store decided to credit us for just what the glass was worth. NO ONE from the store told me I had to use the CREDIT WITHIN 60 DAYS and they CANCELED the credit. SERIOUSLY people?! The manager at the time there, Frankie, and most of the customer service representatives were rude, hard to work with and get a hold of. Most of them unprofessional and uneducated. Please do me a favor and spend a little more money and get better quality furniture. Scandinavian Designs, HD buttercup are down the street from here and have great stuff and so professional! read more

See all

Julie was so helpful and kind :) She helped us compare different models of the type of chair we wanted to find the best fit and deal.

I ordered a dining room table and chairs from the Palm Desert location. We were told it would be delivered on 12/13. We made arrangements to have our old dining room set donated to Goodwill. Ashley called and said they will not have my dining room set until 12/19. We will be without a table for over a week. I called and was told they could nothing about it. I will be cancelling my order and giving someone else my business. read more

Mr Scott had an amazing service. Good customer service. We purchased a mattress We will come back for more furniture read more

Tatiana was the greatest!! Excellent service, prices, atmosphere, patience, all of the above. Looking forward to coming back again for future needs. read more