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Ashley Store

1.7 (115 reviews)
Closed 10:00 am - 9:00 pm
Updated 1 month ago

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Picture of an extremely soft mattress when we ordered a firm mattress.

We had a terrible shopping experience at Ashley Furniture in Lexington, KY. We bought a new mattress and platform. The mattress we tried out in the showroom was a firm mattress with reinforced sides. The mattress that showed up at our house was a soft mattress with no reinforced sides. We immediately called Ashley and told them the situation and they said they would not take it back and exchange it for the correct mattress. The store was quite dismissive. We recently moved into a new home and were planning to buy quite a bit of furniture through Ashley - and the sales person knew that. We will never shop at Ashley again. Extremely disappointed with how they treat their customers when there is an issue with a purchase. In the picture you can see how I sink down into the mattress and how the side oozes out.

Cathy E.

We were in Louisville Kentucky and had stopped at the Ashley HomeStore off Bluegrass Road. We walked back in their markdown room and saw the Ryler sectional and fell in love with it, however it had a sold sign on it and was the last one at that store. The sectional was a discontinued item and could not be ordered! We live in Lexington and called this location and luckily the Lexington store had the exact same one in charcoal . This was exactly the sectional that we had wanted to buy. We worked with Aaron on the purchase of our sectional and he provided excellent service. He was helpful in directing us to other items we have been interested in for the future without being pushy. We cannot address ordering furniture and the speed that a order takes or delivery process since the item was closeout and they do not deliver closeout. The employees were very helpful in helping us get the sectional to our truck and held part for a two day pickup since it was rainy outside. My son helped with day two pickup and is in the picture on the sectional in our Loft. We could not be more pleased with our purchase!

Dresser, drawers, broken and falling out

Even after I called Ashley furniture, after the business owner recommended me to on yelp. My problem was never resolved. I actually ended up throwing every piece of furniture away from Ashley furniture. Because it all eventually completely broke due to it being so cheap. They never honored the 2 separate warranties I had. The extended warranty that I purchased separately apparently wasn't for wood it was for cloth. I notified the manager and he said that the warranty should've covered all the problems that I had. But yet he did not offer once to help me get my items replaced. They gave me a partial refund on the useless Warranty that I bought. They penalized me with a hefty fee for getting a refund it. Even though they were the one that sold me the warranty that was useless for my items. This place is a joke. Look at all the bad reviews. Run very far from this place if you're wanting high-quality furniture and a warranty that is actually honored.

New table!
Nicole K.

We all probably don't enjoy furniture shopping. BUT, we had an awesome experience today with Kyle! He is down to earth, genuine, incredibly patient, was kind to my children and very helpful. ZERO pressure!! I didn't even go to buy furniture. I just went to help my mom with her shopping. But I left buying a new table and an adjustable base for my bed. Things I have been needing!! It was a long selection process but it was a great day!

Furniture after less than a year

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4 years ago

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5 years ago

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7 years ago

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3 years ago

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6 years ago

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8 years ago

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8 years ago

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Thanks for your review, Marty!

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8 years ago

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6 years ago

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9 years ago

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7 years ago

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Ashley H.

Thanks Tim! -kl

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10 years ago

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6 years ago

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7 years ago

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9 years ago

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9 years ago

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Thanks for sharing, Jazz! -K

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10 years ago

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14 years ago

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11 years ago

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6 years ago

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10 years ago

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7 years ago

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7 years ago

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Thank you Cheryl! -kl

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10 years ago

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Ask the Community - Ashley Store

Review Highlights - Ashley Store

Aaron recognizes our interest and told us about the items and suggested some highlights.

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Bob's Discount Furniture and Mattress Store

Bob's Discount Furniture and Mattress Store

1.4(22 reviews)
0.8 mi
Offers payment plans
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I went there today in search of a sectional sofa for a good price. I was met at the door by Grandpa…read moreJerry. That was on his name tag and business card! Jerry didn't crowd me or try to escort me through the store the way some salespeople do at other stores. He introduced himself and let me browse. We did have some questions along the way and he was happy to assist, but no high pressure or even suggestive selling. He was always available but left us alone. Finally we decided on a sofa and Jerry explained the features and benefits of the sectional we chose. He explained financing options and the warranty. After taking our order the manager came by to double check that all the information was correct and to thank us for our business. I highly recommend Bob's if you're in the market for furniture. They have a huge selection and very competitive prices. I researched the item I ordered online at other furniture stores and I got the best price at Bob's!

If I could give a negative zero, I would. They gave us the wrong recliner and told us that we had…read moreto keep it for a month while they work something out. We are NOT happy and the supervisor is giving the poor guy that answered our call the runaround instead of taking our call herself. This is fraud as they knew exactly which recliner they sold us but instead gave us one that was the same color and size but didn't have the same controls and lift. DO NOT BUY FROM THIS STORE!!!

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Bob's Discount Furniture and Mattress Store
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Pieratt's Mt Tabor Rd - This is the oily substance in both drums.

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2.8(51 reviews)
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People leave reviews for many reasons--either because they had an outstanding experience or a truly…read moredisappointing one. As a business owner myself, I know how much weight reviews can carry, so I put a lot of thought into writing this. I've given Pieratt's multiple opportunities to fix my situation, and I have proof via email, text messages, and phone call logs to show the effort I've made on my end. My refrigerator issue has been ongoing since July. In that time, I've had two separate loaner fridges, but only because I've been the one repeatedly reaching out. Any communication I've received has been a result of my persistence--not their initiative. For the past two weeks, I've heard nothing at all, while the replacement fridge they dropped off continues to sit unused in my dining room. To make matters worse, I lost over $600 worth of groceries because their service team failed to communicate that my fridge wasn't working properly. I also make it a point to support local businesses versus big box stores, but in this case, I wholeheartedly regret that choice. The only reason I'm giving one star instead of zero is because the sales associate I worked with at the Reynolds location was absolutely wonderful. Unfortunately, the lack of urgency, accountability, and communication from Pieratt's service department has far outweighed that positive. At this point, I cannot recommend Pieratt's until they show they can stand behind their products and take care of their customers.

Have purchased appliances from Pieratt's (Kitchenaid dishwasher & LG washer & dryer set)…read more I trust Pieratt's because they are always helpful & informative with their brands, honest in helping to determine what product will meet my needs (not upsell me something I did not need) and delivery/installation was always conducted with courtesy & professionism. Anticipate needing to replace more appliances in the next year and will be happily going back to Pieratt's.

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Pieratt's Mt Tabor Rd - Bespoke Microwave Navy stainless steel

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Pieratt's Mt Tabor Rd - Our LG refrigerator!

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Sleep Outfitters of Frankfort

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5.0(1 review)
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For years I've wanted to purchase a new mattress for our guest bedroom. Finally this summer in…read moreanticipation of occupying that room myself after scheduled knee surgery we made it a priority of getting a comfortable mattress for that room. The mattress we currently had felt something like sleeping on a concrete slab due to its extra firmness. Sleep Outfitters was extremely accommodating with my repeat visits of trying the beds that we were considering. The manager encouraged resting on the different beds. When I asked for her opinion she said beds are a matter of personal opinion and she did not want to sway my choice. She did educate us on the difference between types of mattresses (traditional, memory foam, and hybrid), She also educated us on the available frames and their features. Finally I had my choice down to just two mattresses. At that point she also informed us that purchases have a 120 day trial period and if I really couldn't decide it is best to purchase the lower cost mattress and pay the difference if we decided to change our minds. If we downgraded from the most expensive they would trade it out but not refund the difference in cost. I was pretty confident in my choice and it was a Sterns & Foster Hybrid Mattress with memory foam and coils that was soft but not too soft. When it came time to complete that sale the manager worked with us on the best price she could offer. We knew we were shopping during a sales period so we got that price. In addition since my husband works for the State she was able to apply an additional 10 percent discount. She clearly went over the warranty on the bed. Then the final stage was to schedule a delivery date. We were able to specify a date that worked for us. Delivery went very smooth. The men removed our old mattress and box springs and set up the adjustable base inside the antique bed frame that we have. Then they topped it with the hybrid bed and delivered the spill proof mattress cover. Woohoo, I am happy as can be with our purchase. It is like sleeping on a cloud. We'll be back to buy the exact same mattress for our master bedroom during the week long Black Friday Sale in November.

From the owner: Sleep Outfitters is dedicated to helping people sleep better by understanding individual needs and…read moreguiding each guest to the right sleep solution. Our Outfitters focus on comfort, value, and expertise to ensure every customer rests confidently and comfortably.

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Sleep Outfitters of Frankfort
Sleep Outfitters of Frankfort
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Ashley Store - furniture - Updated May 2026

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