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    Ashley Store

    1.6 (38 reviews)
    Closed 10:00 am - 9:00 pm

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    Less than a year old immaculately cared for leather recliner has a stress tear that is not at the seam.

    Purchased the Furniture Care PROTECTION plan for an additional $249. In less than a year the leather recliner tears. I submit the online claim form twice through their website (one week in between) and get no response. One week later I call the 800 number and actually open a claim and upload photos to a provided email address (I had already uploaded the photos 2 times on the website). 3 weeks later still no response. No one sits in the chair over concern of it tearing further.

    Shoddy workmanship! Finger joint on a bottom support beam right in the center. It  failed here. Other side was solid piece.

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    2 months ago

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    4 years ago

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    8 years ago

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    9 years ago

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    8 years ago

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    10 years ago

    Shane and his team are some of the most accommodating people on earth! They know more about mattresses than anyone in the area!

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    12 years ago

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    Ask the Community - Ashley Store

    Review Highlights - Ashley Store

    We just moved to Michigan (bordering Ohio) from Texas and needed all new furniture.

    Mentioned in 2 reviews

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    The location for this review is Maumee Ohio…read more In summary: If you want to explore there is allot of products to see.......but Shop at your own risk if you want a peaceful and comfortable shopping experience. We plan to limit visits or eliminate visits in the future. (+) Wide selection of appliances including a luxury lit hen section. Also furniture, flooring and consumer electronics. You could refurnish a whole house with contents of the store. (+ -) Prices for some products are competitive but others higher. I have had positive experiences with Sales people here who appear to work on commission, where they engage to help if needed but then back away to give space to the customer to comfortable shop. (-) But recently I have really wanted to purchase and appliance from them but the sales experience was so aggressive and negative we removed them as an option for the purchase.

    I moved to NW Ohio in 2018. Shortly after, I called the Appliance Center and their technician came…read moreand changed the compressor on my fridge. I was happy with that service. In 2021, I remodeled my kitchen and bought my kitchen from their Maumee location. This time, they kept changing delivery dates and caused long delays in my project. I was mad but tried to be understanding given the pandemic. In 2025, the touch panel of the microwave oven they had sold me stopped working. I called them and explained the problem. They sent out a technician whose diagnosis after two minutes was (and I quote directly) "Touch panel failure". Duh! He then spent about 10 minutes on his computer and told us the part was not showing available and that we had to get a new unit. He did not take the microwave oven out of the cabinet, did not check whether the power was plugged in, did not open the back plate and look inside. He did nothing but try to use the touch panel. They he charged us $128.22 and left. Since I was busy at the time and had the old microwave that I could use temporarily, I postponed fixing the issue. Last week, I removed the microwave from the cabinet, opened the backplate and (after reviewing the user manual and watching a bunch of DYI videos on YouTube) figured that the internal fuse was blown. So I called GE parts hotline and ordered a new fused directly from the brand. After replacing the blown fuse, the touch panel lit up and the microwave oven started working. What bothered me was the fact that the technician had no interest in finding the cause of the touch panel failure and moved too quickly to advising us to order a new oven through them. Having fixed the problem myself, I called them up and asked to speak to the service department manager. I tried to explain everything chronologically but the manager was impatient, cut me off multiple times, and defended the technician's actions. He basically shut me down. I called a second time yesterday, hoping to talk to someone who cares about the Appliance Center's image, like the owners of the business. I was again routed to the service department manager, who repeated his earlier response. Not only the technician didn't do their job right for the price we were charged, but the manager was indifferent and uninterested in the experience that I, as a loyal customer, was trying to share with them. They lost me as a customer forever. I hope those reading my review will exercise caution when calling the Appliance Center for repair services.

    Photos
    Appliance Center - 1/2" difference.

    1/2" difference.

    Appliance Center
    Appliance Center

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    Ashley Store - furniture - Updated May 2026

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