Rob is an excellent sales person! He is not pushy but very helpful and accommodating! Prices are great! Just frustrating to wait for furniture for multiple weeks. read more

My lift chair needed service for a loud motor, and serviceman Duwan not only improved the loud motor, but returned with generous fiber fill to bolster the lacking lumbar support. I LOVE the improvements and the polite, insightful service I received!! read more

If I could give 0 stars I would. Originally told 6 weeks delivery, delayed and now at 9 weeks they finally have my furniture in warehouse. But because they don't deliver to my area during specific weeks I have to wait 2 more weeks to get my furniture. Absolutely horrible customer service, go anywhere but here. read more

Raciel Salinas, our salesperson, made the experience of purchasing our Purple Mattress and Adjustable frame very pleasant and hassle free. His knowledge of the product, sense of humor and patience in explaining what can be a very overwhelming process was the best we've seen in the several stores we have visited. We will definitely be revisiting this store when we go to purchase a new couch. read more

Selection: The selection is okay with a larger variety of styles than others in the area. Service: the service was obnoxious. Right when you walk in, there is a gaggle of sales people at the door. Ours wouldn't let us out of their site. We were not given an opportunity to look around. It felt so pushy that I was sure they were hiding something. My thoughts are the furniture are very cheap and they don't want us finding out ourselves. Either way, we won't be back. As a neurodivergent person, I found the whole experience overwhelming. I found pieces I would have bought but not under the current situation. We'll buy online, if we decide to go with this brand. read more

Total scam...clumsy, amateurish salespersons try to push you toward the ridiculously overpriced pieces. Of course, they have to order it. I don't think they have anything in the stock room. The furniture is very flimsy anyway. It looks nice, but don't be fooled. Read the reviews from any state in the country. Ashley Homestore is to be avoided. read more

Bought bedroom furniture. They claimed supply chain problems so delivery will be delayed. Asked to be kept informed. Have had to call twice now due to no reply to email inquiry. I can maybe understand a delay, but 5 months? Really? The worst is no communication. A simple 'we know you're waiting but still no delivery date' is better than feeling like we've been totally forgotten. Won't buy here again. read more

We have been shopping for various furniture for our new home for some time. We have been to various stores throughout the Grand Rapid and surrounding area. Ashley was one of those stops. We visited the store several times within the past 6 months. I am going to attempt to not bash the store but give our experience without any unjustified malice. The store has a nice selection of various furniture items. The staff was a hit or miss during our numerous visits, which was around 4-5 times. It is hard to explain but when you go in, you feel instantly judged by the people hovering around the front door. They clearly see you come in and either move to greet you or disregard your entry and continue on with their internal banter between themselves. Having said that, it was about 50/50 of us having a nice reception or the cold shoulder. The good engagements included a newer young man trying to learn his way under the guidance of a more senior salesperson. It was nice to see the development of a good employee. The young man appeared to be genuine when it came to helping us. We ended up buying a bedroom set from that young man. The other positive experience was with a young lady that was candid and enthusiastically helpful. She offered up tips and guidance without giving any impression of judgement or being dismissive. We ended up buying a couch and loveseat from her. We did go in twice to complete that purchase and each time she was very friendly and helpful. The other times we went into the store were not as pleasant and involved the feeling of judgement and some form of implicit bias. That is my opinion and could be completely wrong, but that was how we felt. The final comment about the store is when we had the couch and loveseat delivered or I should say the attempt. This review has taken me some time to write as I wanted to let time pass to avoid anger directing my review. The delivery guys were late to start and didn't arrive at our house until after the designated time (after 5:00 PM). We were most likely their last stop of the day, which was clearly evident in their demeanor and patience. The wife greeted the two men when they arrived and one of the men responded and the other just walked right past her without any acknowledgement. When they were moving the furniture into the home they were clearly unhappy with the situation, which reflected in their vulgar word choices and roughness with the furniture. Once it was clear the furniture would not fit the opening, I offered up a suggestion. This incited one of the workers to move in a manner that I can only describe as a 5 year old throwing a temper tantrum. He grabbed the couch and quickly moved into the suggested position and said "see it won't fit!" I advised his experience with moving furniture was clearly more than mine but that his emotional reaction was inappropriate and should not be taken out on me. He then went into saying it's frustrating when customers tell them what to do when they do this all the time. After they backed the couch back out, the other guy requested to see the alternative route into the basement. He apologized for his colleagues demeanor, which I appreciated tremendously. It was then determined the loveseat would fit but the couch was not 100%. Removal of handrails were discussed and the fact they do not remove hardware as part of the delivery (which was completely understandable) nor did they have the time was stated. Ultimately the couch and loveseat was loaded back onto the truck. The abrasive guy was advised to not return to the home, if any additional furniture was to be delivered. His response was "whatever dude." Based on the experience with the delivery service, we opted to cancel our bedroom, couch and loveseat order. The salesperson whom we spoke to the very same day as our delivery issue apologized for the experience. The owner had to refund our orders the next day and did so without issue. We ended up ordering the same bedroom set online for $1000 less. We wanted to support local businesses and Ashley's support of our military was noted and appreciated, which was another reason we chose to initially buy there. It's unfortunate but a fact that customer service will make or break you in this competitive economy. As always, this is our experience and could be completely different for each person. Go in and see for yourself as they do have some nice things in the store. read more

Girlfriend and I bought our first big piece of furniture (sectional) from Ashley today with Christian who was very helpful throughout the whole process. He was patient, thorough, transparent in pricing, and gave us time to think about the big purchase without being pushy. We will definitely be back for future furniture needs! read more

Ashley Store - Sectional couch we purchased - Furniture Stores Near Me - Grand Rapids, Michigan

Very pleased with our service from Angela while shopping for a new sectional couch. She was not pushy in the least. Legit, she just sat on the couches we were interested in and shot the shit with us. Which was very refreshing as her competitors basically chased us out their stores with their hawking sales tactics. Somehow she even managed to coral our little monster of a toddler and give us a moments break from chasing him throughout the store. We genuinely bought because we loved the couch, but her true 'customer' service rather than 'must make the sale' drivel sealed the deal to do business with her. Don't be afraid to shop salespeople and choose one that makes you feel comfortable with your purchase. read more

We bought 2 couches and 2 swivel chairs within a month from 28th street store. Initially, gave them 5 stars because they earned it to the point of delivery. One couch made a distinct creak noise when you sit on it. Makes it feel like old creaky furniture. They sent a tech out and he attempted to repair with a screw in the wood frame. No help same noise. Called Customer Service and spoke with Sabrina. She said per Tech, couch not covered under warranty. Cause was wood pushing on wood and that wasn't covered. Other couch - perfect, no noise. Obviously, the standard for a new product would be squeek free. Quality control at the factory didn't catch it . I foolishly thought that our locally owned Ashley Store would want a happy customer and replace it. Sabrina was adamant that it wasn't going to happen. What a simple fix to make a long term Customer! Ashley makes its own furniture and sells it. It's not like they have to argue with another company to get another one. I hope the local Owners read these reviews. Do they know what is going on day by day. You don't want a one time unhappy customer, who leaves bad reviews. You want a long time repeat customer praising your business. Thought we finally had a "go to" place for our home furnishings. Now I won't go back and tell everyone our experience. Simple fix - What a waste! read more

Horrible business practices. Horrible quality products and they partner with a horrible company for insurance on the crappy furniture. I just bought my couch last year, my cat peed on my couch In December 2022 (pet stains are covered by the plan) and the insurance claim was denied for bizarre reasons. It's just a rip off to take an extra $300 from you. You're better off not buying it since they find a reason to deny your claim. Never supporting Ashley furniture again. read more

To start, the salesman told me expected time of delivery would be 6-8 weeks which I didn't mind but I actually didn't receive my furniture after 10+ weeks and that wasn't even the issue because I understand there are supply chain issues. My problem with this company was that I had to reach out to them to get any sort of updates on where my furniture was and expected delivery etc. Not once did they reach out to me to provide any updates. On my last reach out I was informed my furniture was in the warehouse and ready to be scheduled to be delivered so we put it on the schedule for the following weekend. I ordered a bedroom set so I was getting a bed frame, two dressers, and two nightstands. The day of delivery my fiancé and I moved out all the current bedroom furniture to prep for delivery just for an Ashley rep to call me TWO HOURS BEFORE the delivery was supposed to arrive to inform me that the delivery had to be rescheduled. So now our bedroom furniture is all taken apart and we have to wait another 4 days before the delivery guys are back in our area plus I'm 6.5 months pregnant at this point and having to make different sleeping arrangements was not ideal and they couldn't seem to give one care about the inconvenience when speaking to the rep. Lastly, they don't allow returns once the furniture is in the home which is strange to me when there is nothing wrong with the furniture and was in my home for less than 24 hours. Considering the supply chain issues and the demand in furniture you would think this wouldn't be an issue especially since the demand for furniture is so high right now. When all the furniture was finally delivered we realized one of the nightstands didn't fit and they would not allow me to return it. Overall I liked the furniture I bought but will not ever purchase from Ashley again because of their poor communication and customer service. Not worth the headaches and they obviously don't appreciate their customers. read more

Seriously, please don't go here. First, I went in and bought a mattress. Fine. Was told 2-4 weeks because of Covid. Again, fine. 10 weeks later my mattress comes. I tried 12-15 times to call them in that 10 weeks, not once was the phone answered. Please don't say Covid because when I was in there, it had ample employees. Communication, people. It's a skill and one you obviously don't have. Then, they finally set up delivery, only to be told sorry, you get no choice in time, we'll just tell you the day before when we're coming. Thank goodness I work from home, eh? Then, they come and inform me, sorry, we don't take old bedding away. Uh, excuse me? I paid $49 for delivery and you won't take my old box spring??? After the salesman told me they would, we had quite the conversation about it? How is that acceptable? That was my first and very last experience with Ashley furniture. Blame Covid all you want but they were totally terrible from start to finish. Seriously, save yourself the hassle and just don't. read more

An amazing store with a phenomenal staff! I'm so excited that we can finally get away from pushy salesmen. The associate that greets you is your salesperson instead of forcing you to buy things you don't want, they help you come to an informed decision about what you need. They even write you hand written notes thanking you for coming in. And they offer an in home appointment to help you better pick out what you need. This is an amazing business, you will forever have my business. read more

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This store has a real WOW factor! We love just walking through it. They are fairly new, and are just now getting their feet on the ground finding competent and knowledgeable sales people. Great customer service! I just read the other reviews and some of them were TERRIBLE! Then I saw that they were reviewing Ashley stores from all over the country! So, as in anything else, it all depends on the management. The one in Grand Rapids is A-OK! read more

What a refreshing experience. My sales associate was focused completely on my needs. They sat down, sketched out my room and really took the time to help me create a space I love to spend time in. They have great prices and lots of ways to make sure I didn't bust my budget. The furniture itself is high quality and I love knowing that I'm buying from a local, family-owned company. read more

My salesman was okay but when my husband went to pick up our table they gave him the wrong legs. Then we waited for almost five months to get the chairs delivered. And they brought my loveseat but not the sofa. They blame it on COVID. Five months after paying for it all, the salesman told me I was "in luck" because it was on the truck. That was a month ago and I still have no sofa. If I had known it would take this long, I would have kept the old one longer. And I would have shopped somewhere else. I had COVID while waiting for this, but I only missed 8 days of work. Congress worked until the wee hours to certify the votes, parents home school their children and hospital workers keep showing up. What are YOU made of?!? read more

Good luck lol, it's all press board. Speaking as a delivery driver of a couple furniture companies locally in Michigan. 7 years delivery experience with diagnostic and repair skills as well. Most care but as far as employment on the delivery end....just don't. You won't be compensated what you're worth furthermore any ideas you present will be immediately shot down like shrink wrapping dressers to keep the drawers closed on delivery due to "cost of shrink wrap". If you want to break your body to help a cheapskate build his business then this is the place for you. 7 years commercial driving experience with a class B for wtvr that's worth ‍ read more

Wow just wow. I came in to buy a new mattress and was not even acknowledged for the entire 20 minutes i was there. I was starting to think I was perhaps dead and didn't realize i was a ghost until i walked out and an employee yelled, "have a nice day Ma'am". Ok so I am not in fact invisible. I get that the sales reps were working with people, but it just takes a, "be right with you" or even a "hello". No way will I ever buy anything here. Do better Ashley, maybe train people in basic customer service. read more

I ordered on 8/27/2018 bedroom (bed, 2 night stands, 1 Drawer with mirror and wall art), living room ( Sectional Sofa, Coffee table and 2 side tables and TV stand ) and dining room ( table and 4 chairs), They promised to deliver it on time on 9/16/2018. I had no furniture in my new apartment and the moving date was on 9/15/2018 and I told them that. 2 weeks after the order no calls from them, then I called them to ask about the status and they told me the delivery will be on 9/6/2018 and as I mentioned before I had nothing to set down or sleep on I went to the store I talked with multiple people nobody was helpful then I talked with the boss, He promised to deliver the living room (without the TV stand) and the dining table (used table as temporary) 1 night stand and the drawer , they did deliver them on 8/18/2018. The rest of the stuff supposed to be delivered on 9/6/2018, And again on that date I had the same issue I went to the store talked with the store manager and he said that will deliver all the stuff on 9/11/2018, and he gave me 250$ back because of the delay, on 9/11/2018 the deliver everything except the wall art and I checked my credit card for the 250$ it was there, after 2 days they took them back, and they said it was a mistake, Until now my credit card account is like mess it says negative 1850$ and I don't understand what that means. Now I am waiting for the wall art to be delivered and they promised it will be for free. I have some issues with the coffee table and 1 of the side tables, the delivery guy took pictures of the issues, Told me they will contact you, no body contacted me until now. Overall review They are not professional at all. They sell stuff don't exist. Very bad customer service nobody cares about the customer. read more

What an experience. Fast, friendly, and deals to make you squeal! Walked out in under an hour with a whole new set up, expertly assisted by the man, the myth, the legend, Tyson. He was lugging tables around for us for the better part of an hour to find the perfecting pairing with our new couch. As far as we could tell, he didn't even complain under his breath. Could be wrong there though. I don't think so. Ashely HomeGoods gets Patty B's approval ;) read more

I tried to do ZERO stars and it was not an option. Worst experience ever. We purchase couches in January 2021 that we didn't get until June of 2021 after multiple issues with delivery. Then 6 months later the material has broken down. My couches look awful. I called customer service that informed us that they don't cover "normal" wear and tear. 6 months later and my couches look as if we have had them for 10 years. The supervisor then informs me that every material wears down differently. They will not be fixing our couches. DO NOT spend your money here. You will regret it. They sell you furniture for thousands of dollars and then tell you that they won't fix it because it's normal. Seriously!!! DO NOT do this to yourself. read more

right now- i am not too happy after waiting a month for furniture! bad paint jobs and snags!!!! still waiting for this store to send my receipt because the copy they gave me has no information for this claims dept. i am highly upset about this! poor customer service!!! whomever the girl was wasn't helfpul- at all! i will file a complaint if needed!!!!! this is not a way to keep a customer for additional business. i will file a dispute with my credit card company if this is not resolved in a timely manner. period. i do not any type of games when it comes to money that i am spending for 'suppose' to be good quality! i am still waiting on a call back for a manager. you would think due to the quality being so bad and me receiving my furniture last week- they would be eager to make things right! never will my family- my friends nor i do business here. i advise you to find another furniture company! period. I WILL FILE A FORMAL COMPLAINT IF THIS IS NOT RESOLVED! I PROMISE YOU. read more

. H I gave Ashley a one because the fabric is soft and comfortable but the padding underneath is trash and so is the frame. I've tried to complain 1 million times with no success. I wish Ashley would replace this sofa because we used it as staging furniture and didn't even sit on it for the longest but the moment we decided to sit on it and no I'm not fat, the frame just started to fall apart as the frame sits on the floor past the legs read more

Customer service here is terrible. Trying to make payments on my furniture online and no one wants to give me info on how to do it, called and emailed repeatedly, no calls back when the manager told me someone would call back. Turns out my salesperson is no longer working there so no one took over her clients or her emails once she left. Finally after weeks got ahold of another salesperson's email other than my own and she responded and gave it to me right away. Only helpful person that works there that I came into contact with is Alexis. read more

I was in need of a sectional and a dining room set back in September and Christian Smith did a great job at finding me exactly what I needed. With Covid delays, Christian went above and beyond in finding out as much information about when the couch and dining room set would be delivered. I have nothing but good things to say about this Ashley location and Christian Smith. read more

Extremely disappointed in the lack of customer service skills. I called to try to order some furniture and could only once reach an actual person. I left multiple messages and no one ever called me back to complete my order. I like the furniture from the store but the customer service is absolutely lacking. read more

I absolutely Loved working with Jennifer! She was very helpful when looking for furniture and she kept in mind about what I liked and didn't like, she wasn't pushy at all nor did she try to per sway me into buying everything lol. I will definitely be returning to shop with her again! She deserves a raise :) ! read more

I don't think I'll be buying from them again. I purchased a new bed frame and headboard back in October and was given a December delivered date. Fine. Comes December they pushed it out to February... then early March... and now late March with a possibility of it getting pushed again due to covid. I purchased a sofa in November from a competitor and have received that by the first delivery date I was given of January. It's extremely frustrating. read more

I placed my order in early September, was told mid-November delivery. Then, I received an automated email saying FEBRUARY. When I reached out to my sales rep, he said it was a mistake and I should have my order by the end of December. January comes and I have to call in for updates because NO ONE is communicating with me. Today I was told "late January to early February, like we told you." I have ZERO recommendations for Ashley based on their lack of communication and lack of customer service. This is ridiculous! read more

I ordered a loveseat and recliner. Upon delivery I noticed that the recliners box was all smashed up. I asked the delivery driver to stay cuz I was refusing delivery if it was broken. They also tore my love seat bringing it in. I contact Ashley immediately. I did what I was supposed to do. Three weeks letter someone finally comes out to take pictures and check it. This was in mid September. Then they call me and tell me the recliner won't be in until January. I threw a fit and they agreed to let me pick something else out at the store. Well low and behold the chair we wanted was in Flint. Ok. Cool cool. I get a call for delivery two weeks ago. Delivery is Friday the 28th and now I get a call saying they DON'T have the item they said they had and scheduled a delivery for. Now they have to order it which is what they were going to do in September. So now I have to wait and the girl could even give me an approximate. Probably be February now. This is unacceptable and I will NEVER go through Ashley again. EVER. the best part was the kind salesman. I feel bad for him. Working for a place with such bad business practices. read more

I bought my very first couch from Ashley Homestore today. It was one of my first big purchases for my first apartment so I knew what I had in mind and what I had my heart set on in owning. I had the pleasure of meeting and dealing with Matt before he left this store; and I'm very happy I did because he took the quality time with me that I needed in making my decision. I'll definitely be coming back here for more future purchases, great quality and great sales people that feel like a family there. Thank you for making this such an easy purchase for me. read more

I'm tired of them. Everyone will fluff you and make up dates to pacify you until that date comes, and then everyone acts ignorant as to what was discussed. I have ordered furniture from multiple places and have had waaaaaay better service with their competitors who where all facing the same pandemic issues that they blame their poor service on. Yes, I have received credit for their constant mess ups, but I prefer transparency and honesty...AND MY ITEMS! My order was improperly put in so along with the "pandemic" that caused everything to be delayed, now my sons bed is jacked up on temporary rails, there where deliver issues, furniture was placed in the wrong rooms, furniture got damaged before it reached my door. This company alone has really putting a damper on our first new home, Pete ignores my calls and uses this condescending tone as if h's really working hard in your behalf (with no results ever) everyone at the service desk gives me different answers. I will NEVER recommend this place to anyone nor will I shop there again. A lot of friendly smiles, that need a lot of customer service training. Placed original order almost four months to the day!! read more

I love this store! Beautifully decorated and top notch people. My sales person said the store is relatively new and they are working hard to get the best sales staff possible. read more

My own experience involved being followed around the store by our assigned salesman who didn't listen when we said we just wanted to look around at our own pace and find him if we needed him. The third time he came up to us I told him that, while the furniture was beautiful, it was out of our price range. He continued to push with more and more detailed questions about what we were looking for. My husband finally interjected to say we really couldn't afford their prices. The last thing that turned us away was the wait time... Our salesman said our furniture wouldn't arrive for over a month if we ordered that day and said any other store nearby would be the same way. We ended up going elsewhere and had our furniture delivered (without issue) 3 days later. My coworker's experience was 100x worse. She had a great time looking around the store and found exactly what she wanted with the help of a nice salesman. That's where the good aspects end. She needed her furniture by mid June (a very important deadline) and she placed her order at the end of April with her salesman's promise that the furniture would arrive before her deadline. A week away from the deadline she hadn't heard anything about her order so she called her salesman and he assured her they would get it to her in time. A few days away, still no call, so my coworker called the store again and the woman who answered the phone said the order hadn't even left Wisconsin yet. It is now a few weeks past the deadline and the furniture was finally delivered today. HOWEVER, the store gave the delivery guys the wrong address, the rails they had specially ordered did not fit into the head/footboards (the salesman assured her they would work), one of the delivery people severely damaged one of the drawer units, AND my coworker's newly painted walls are now sporting several dents and scratches from the delivery crew. In the end... This store has good quality furniture at a relatively decent price. But the lack of communication, terrible service, undue stress, and lack of respect for personal property is not worth it. read more

Ashley Furniture Store is not a place I will shop again. I have been waiting for a bed that was to be delivered on the 24th of July. Well we are in Aug. Was then sent a message to be delivered the 9th. On the 9th got a message to be delivered on the 19th of Aug. I called Delivery and wanted to canceil, tood to contact the store. I called to speak to Sonny our salesperson/manager. He said he would look into it and took my number to call me back. When he didnt call back, I called him again. Then he asked for the cell phone for the order. Should have requested that number on the first call. Said he would call me back and he did said good news they are delivering on the 13th. I said it all better be there or I want my money back. Well 13th comes and it is the 2 box springs and mattress. No head board, footboard, no bed frame. So now I'm calling Sonny back, said he would check into it. Never heard so I call back again asked to speak to Sonny, the man said this Dustin, I'm handling your problem now. Well he proceeds to tell me the rest of the order won't come in until mid September. I said send a truck to come and pick up their merchandise because I was done. Said he couldn't do it. I asked to speak to his boss he tells me i have to call customer service. I call there and no supervisor, was told he should never have sent me there. She wrote up a ticket to call Distribution. So I was so angry, I found this website called Ashley Furniture Complaints/Issues Advocacy and Resource group on Facebook. I listed a complaint there and within minutes I had a person helping and telling me what to do. I followed the steps, got an email from a higher up in corporate and received an phone call this morning wanting to resolve the issue. I was so happy I found this group. It wouldn't let me post with out filling in stars. I dont even give it a 1 read more

We purchased a complete house full of furniture a year ago from Ashley and we also bought an extended warranty/ coverage plan on all the furniture. One piece was a swivel rocker recliner that the seams are all unraveling on after less than a year. We went back to the store 4 months ago and filed a report that was supposed to have been sent to their warranty dept but 3 months later no response. We went back again and spoke with the store director and he took all of our info and promised to take care of it. A month later no response. So we went back a third time and again they took our info and said it would be given to the lady that runs their warranty claims division and she would contact us. A week later and nothing so I called. And she said she had no record of anything being sent to her from the store so she took all my info and wanted pictures of the damaged chair which I sent to her. We called again 3 days later and we were told that the claim as denied as seams fraying and coming apart aren't covered under the protection plan that we bought!!! We went to Ashley because of their supposed support for the military as my wife is a vet and all they did was lie to us and take our money for inferior crap furniture. If this is how they support our veterans how do they treat the general public? I have been in sales myself for over 30 yrs and I have told at least 100 people about our past supposedly great experience which it turns out was anything but. Now I'm going to tell everyone that I meet to stay away from these shysters. I will light up social media and let the world know to stay away from these crooks. I'm going to start with all the veteran based sites and go on from there. DO NOT SPEND YOUR MONEY HERE!!! read more

The worst. Worse than Art Van. They literally chased me out of the store because the sales guy would not leave me alone. I have been wanting to check it out for a long time. Just bought a house and need a lot of new furniture. I like what I see online and I wanted to check it out in person before buying but these sales guys wouldn't let me just look around. I will never purchase a product from this store. Their sales tactics are overly aggressive and just plain disgusting. read more

Horrible customer service. Calls were unanswered, we were given misinformation about delivery and time and time again we were told our delivery would come within a certain time frame, and it continued to be pushed back. The delivery team was polite and courteous and they got the job done. However, after numerous unanswered calls and days past when we were told it would have been delivered we were told that the earliest date available for delivery was another week out. I love my couch, but I will never be shopping from this location again. read more