If I could give them zero stars I most certainly would. The wife of the owner stated she would…read moreorder us a couch set and if we did not like the color we would be able to get our money back. There was no other sofa & loveseat set that resembled the color we wanted. Therefore she said our money would be returned. I asked her numerous times so there were no misunderstandings as this has never been an option at any other furniture store we went. She reiterated if we paid half up front, the money would be returned if the color was incorrect. Not once did she say it would be store credit. Clearly she knew we would not be able to use the store credit for our sofas as they did not have another option for us. When we went in to see the couches we told the employee about the situation. He was very kind and tried to help us find a set the color we need. He stated, "we have nothing like that right now." He sent us home with no refund and no answers as the owners did not pick up there phones. I spoke to the owner and he refused to return us our money. He implied my husband and I miss understand even though he was not present during the sale. I was not allowed to speak to the wife who "sold" us the set which I believe is very inappropriate. I would understand if a customer was being rude and disrespectful to her but I am very respectful and would never yell or say anything inappropriate to any employee. The moral of the story is we still need to go buy couches elsewhere. We have a store credit with a business that does not own up to what they say. I am basically forced to do business with a company that lacks communicate skills and organization. Train your employees to communicate appropriately because communicate is key in their role. (Also, the owners wife stated the set would take 2 to 3 weeks max to arrive and it took 11 weeks to arrive.)

The store was very clean and organized. I wasn't pressured to buy something I wasn't there for. I…read morewas given time to look before the salesman asked how I was doing. The pricing seemed very reasonable.

I just picked up 2 mattresses for kids moving into College Apartments. The appointment process was…read morevery easy. Sam explained everything they had and how they work. He was easy going with no pressure for the sale. I am very happy with the experience and will be returning for my next mattress purchase.

A simple and fair transaction with friendly service and timely delivery. I would recommend anyone…read moreto Sam and Melissa at Box Drop Holland if you're in the market for a bed - whether for yourself, a roommate or to finish a guest room, you'll be pleased and you'll save a healthy amount of money.

Kyra was a wonderful help and very kind. She was patient and friendly. Definitely would purchase…read morefrom her again.

Still have faith in JS's friendliness. Curt and staff always worked hard to help me get the right…read morebed. Unfortunately, however, I'm now on my second JS mattress, and it's lasted only a little over two years. Other half and I are now waking up at 4 a.m. with lower/mid back pain. This is my second JS mattress, and both lasted only about two years. First was a foam outfit called the Harmony. Traded that in after two years for a traditional spring mattress. Hoped that would do the trick. But two years later it's the same back pain as before. I must have the worst luck in mattresses. Wanted to love JS, but going to try elsewhere. The good sleep just didn't last. Hope y'all have better luck than I did. :-)

Great experience and even though my husband and I thought we were just going to check out the…read moreoptions and gather information, we ended up purchasing a mattress. First off, Mike, the regional manager was super helpful and very knowledgeable. We didn't have any experience buying mattress or even know what we wanted. He gave us statistics, research information, reviews from previous customers, and personal experience (been working in the industry for 14 years) . He also said if we decide on spring mattress he'd would gather information such as our sleeping habits, alignment, etc, to help us pick the best fitting mattress. He truly was there to help and make sure we picked out a mattress that was the best fit rather than "making a sale". All my questions were answered thoroughly. In conversation Mike mentioned that the store is family owned, so glad we were supporting local business, and they did not work on commission, which really took off the pressure of "making a sale". We left learning so much more about mattresses and sleep, Looking forward to sleeping on our Temperpedic. Another note, because they had the mattress we wanted in stock they could do the delivery same day, since it was their delivery day.

What a great company! We LOVE our mattress!! My husband has serious health issues and needed more…read morefirmness in our mattress. The staff were friendly and extremely accommodating. They picked up the mattress , adjusted the firmness and delivered the mattress the same day and it is perfect. Very professional company.

We are a repeat customer of Spine Align. We previously bought a queen mattress and just recently…read moremoved up to a king mattress. In addition to providing a great product, Spine Align staff worked with us in the store to supply a pillow that put our spines in proper position along with the mattress. Additionally, they were very prompt in re-scheduling delivery when the initial schedule did not work out. This was truly a superior all-around product and customer service experience.

Got a king mattress for Black Friday sale. Lincoln was very helpful in picking out the mattress,…read moreand was very available for follow up questions over the phone. Felt very taken care of throughout the whole process. Would definitely recommend this store! Ask for Lincoln.

Customer service on a recent order was very helpful correcting my error. The ability to book your…read moreown delivery date was extremely helpful

Hope was extremely helpful throughout the process of purchasing a new couch for our home. She gave…read moreus multiple options based on our inspiration photos and helped accommodate our needs!

Our experience was wonderful with the helpful sales lady, and the sweet delivery men. Also, our…read moredelivery was quick and easy! We had a great experience!!!

I suddenly found myself in need of a new recliner since my very old one broke beyond repair to…read morewhere it was unsafe to sit in and sure enough within a couple days here comes an anniversary sale flyer from Van Hill in my mailbox. Yes, I do realize best of the year sales happen monthly in the furniture business, but it still was good timing for me. So off I go to Van Hill and ask for Doug Sheneman since he impressed me so much the last time I was in and bought a new bed which by the way I'm still loving after about 3 months. So anyways I told him that once again I was shopping on a budget and once again it didn't faze him in the least and he showed me several clearance items and sale items that were not only comfortable, but also in the lowest price points they had available. I love the fact that he never tried the old trick of asking me to just sit in the nearby expensive ones to make me fall in love with a more expensive chair and spend more. As it turned out without him suggesting it I sat down in a chair near the one he was showing me that was a little over $100 more than the one he thought I'd like and I ended up buying the more expensive one since it was the perfect fit for my body. So to sum up my experiences here: Doug Sheneman is a great salesman to deal with (I haven't dealt with any of the other sales staff here, but usually if one salesperson is good the others are too), when I've talked with their finance department the ladies there have always been very friendly, knowledgeable and helpful and for the icing on the cake the young men that have delivered furniture to my home have always been clean cut guys who are polite and friendly. In a year or two I'll be in the market for a new sofa and I'll be returning here to look up Doug so he can help me find just the right one for my needs. If you're on a budget both times I've been in they've had 0% financing, they pay the sales tax and free delivery with a certain amount spent. Of course there really are no freebies in life and those costs are factored into the price they charge for the furniture, but even though I understand that I still can't help myself from thinking I'm getting freebies even though I know better. I don't know if they have these promotions year round, but it's a furniture business so I'm guessing they do. If not don't worry because in a month or less I'm sure there'll be another big sale since that's just the way the furniture businesses operate.

I have been extremely disappointed with Van Hill in the past few years…read more We have furnished our entire house, 2 times over, with Van Hill furniture, but they have gone downhill. A couple of years ago, we purchased a very nice dining table from them. Shortly after purchasing this table, we had a glass of water sitting on the table. The sweat from the glass cause the coating on the table to bubble up and peel off. Van Hill refused to do anything about it, even though it was only a couple of months old. The latest issue is on an extremely expensive section sofa. I did not want to get a power reclining section due to concerns about the life of the electronics. We were sold on it because Van Hill said that all electronics had a lifetime warranty. Well, the power recline feature for one of the seats has now failed for the second time. I spoke to Cory in their service department and he is claiming there is no lifetime warranty and that I will need to purchase replacement electronics.... for a sofa that is only a few years old. There have been other issues with Van Hill, but those are the two largest problems. I would recommend shopping somewhere else.