If I could give zero stars, I would. We were happy to quickly find what we needed. However, that happiness has turned to anger and frustration. We were to have delivery on Wednesday, but received no message or delivery. Called, had to go through an automated system (unpleasant) and finally managed to talk to a human. He said it was moved to another day. Not good customer service in any way. We'd set aside time to wait for this. Also, he said it was a warehouse issue when it was not - our items were floor models. Why the wait? I surely hope those items were stored for safekeeping and not left out for damage. This is not what we paid for. It was rescheduled for Saturday, but again, no notification. Again, call to a call center (long wait) and he's telling me other days for delivery. NO, we've now waited two different days, and we're not waiting again for it to possibly not show up. We paid in full, and this is what we get?! Waited on hold for a refund, and the emails that finally came through say 5-7 business days for refund, then additional 1-2 business days for it to process back to my payment. Funny how you took my money instantly! STAY AWAY FROM ASHLEY FURNITURE! They are not the same as they used to be. read more

I originally booked a flower arrangement at this location and it ended up to be a grand reopening event with lots of goodies. This place felt like a quiet refresh in the best way. The place have been beautifully updated with modern designs; clean lines, soft textures, and pieces that feels both stylish and confortable. That specific day offers reopening discounts, which makes it a nice time to browse if you've been thinking about updating your space. They were offering $500 off coupons on any purchase. It didn't feel overwhelming or overly busy. Just a viby uplifiting day, with music on, lots of snacks at every corner while you browse. They had vendors and raffles to complete the environment; Noc Box Coffee, Partied by Ana and Bubbles & Blooms were there. They were all welcoming and making sure you enjoyed your stay. They make sure you grab your goodies and any extra info that you needed. NOC BOX COFFEE :: They served the best and premium coffee that I've ever tasted. And it's from a tiny cart. They don't have a specific location. They only do catering and sometime pop up events. If you ever seen them or have a chance to grab their coffee, DO IT! It's so good! I had the Hazelnut Hug and it was bomb! The chocolate taste like premium chocolate. It doesn't taste artificial at all. The chocolate just melts and mix in well with the bitter coffee. Their sweet cold foam is perfectly sweetend; not too sweet. RATE : 5/5 PARTIED BY ANA :: They have the cutest and the most delightful treats ever. They brought mangonada ice cream and churros. Nothing special here. It just taste like another other place. They pefrectly portioned it out and decorate it. RATE : 5/5 BUBBLES & BLOOMS :: What a cute little floral cart. They had the most freshest flowers on hand. They helped you picked out your flowers, up to 5 flowers and maybe 2 sides greens. RATE: 5/5 OVERALL : What a lovely grand reopening event. I enjoyed my stay. Thanks for all of the goodies and raffle prizes. Don't forget to check them out. They had new furnitures in at resonable prices. read more

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If you're shopping for some furniture fixtures or mattress for your House/APT you need to run away as quickly as possible from Ashley Furniture. This Ashley Furniture is located on Blackstone Ave in Fresno, CA in the River-Park Plaza with Best Buy next to it. Their sales team will trap you in the longer financing program, OAC (on approved credit) and you will have to pay full price. While the 2nd option that they didn't mention was that you can still get the sale price but on a shorter term, financing it with zero interest during their early Labor Day week sales event. Even though their sales team member was nice and courteous throughout the process, they just wanted to maximize their paycheck instead of saving customers several hundreds of dollars SMDH. read more

I came in here looking to furnish my new apartment. I just needed a few pieces like a dresser and sofa console. Since it was the new year, they still had some mark downs and I was able to find a sturdy dresser for a really low price and a console. Sales person wasn't too pushy and was able to find me exactly what I needed. Delivery was painless. They set everything up in like 15 minutes. The showroom is basic tho. I think they are either running out of stuff or didn't have much in stock when I got there. read more

I just want to share my experience at Ashley furniture yesterday. I came in looking to purchase a new recliner chair. I was greeted right as I walked in. Asked if I was looking for anything specific and directed to the area of the store I could find them. Everything was smooth and as I expected coming in. I hadn't even sat in a chair yet before the sales lady came back asking if I had any questions. I kindly told her no and told her I would be looking around. She walked away. Long story short, she continued to hound me with the same question every minute I was there. It made me feel like I wanted to hide. I loathe this type of sales tactic. IF I needed help, I would find the help or look around helpless. After about 30 minutes there, I genuinely found a chair I liked and could see myself purchasing. At that time I asked her for her help. She offered to see what kind of discount she could get me since they were having an "up to 25%" off sale. She then preceded to ask me for my name, phone number, email address, and then once she asked for my mailing address I stopped her right there. I wasn't looking to give her my info freely so the company could hound me with calls, mailers and junk e-mail, I just wanted a price. My patience was wearing thin. Finally she accepted my zip code only and provided me with the price. I asked for the sale price however instead of providing that, she gave me the price it would be with their warranty, delivery and tax. NOT what I asked for. Price was around $1400. I asked hehe to see the breakdown. They gave me 15% off which ended up covering the delivery fee. I had them remove the warranty and the price came down to $1201. I asked for some time to discuss it with the people I brought with me so she walked away. After 1 minute she came back saying she talked to her manager and was able to add the warranty back on and give me a bigger discount. Ultimately making the chair price now $1194. Is this a joke? At that time she was making the whole experience bad. I truly felt like I was buying a car on a car lot. My household has bought our last 4 furniture pieces for Ashley furniture but this was horrible. We had gone to Living Spaces before coming here. I wanted to see what options I had. After being greeted when entering and asked if we had been there before, they let us know that none of the employees work off commission and would not be pushing anything on us. I couldn't believe the comfort I had in my shopping experience there. They had plenty of people around and a few checked in with us through out the time there. But I never once felt pressured to buy anything or haggle on anything. And though I ultimately didn't buy a chair there, it was because I didn't find the right chair. Though I really did want to buy one there. We ended up leaving Ashley and going to Mor. I found a chair I liked there too and it was more affordable and the warranty and delivery were cheaper. We had a sales person greet us and check in with us every 10 minutes or so. But they gave us space and freedom. Overall, Ashley furniture, you need to calm down on your sales agents (sharks). They stand around looking for chum in the water. I also didn't like seeing 3 of them stand around and talk about how one of them just lost the sale because their buyers left and they didn't know why. How they spent so much time on them and thought they had it. Save that talk for the break room. Your customers are people, not $$$. Do better or I won't be surprised when you're out of business. read more

We bought a very comfortable leather Power Reclining sofa and loveseat, the kind that broadcast the sound and vibration providing literally an in-theater experience . The user directions in several languages are a bit compressed and we manage to get only the loveseat sound and vibration going. Fortunately, our salesperson--Sing Lau--made it a point to drive from Fresno to Lindsay (over-an-hour drive one way) to show us what we did not manage to understand from the written directions. We LOVE the in-theater experience with the sound, bass. and vibration controls! Thank you, Sing!!! read more

We popped in here to just browse and ended up buying a floor model dining room set. We really liked the look of the set, but LOVED the price. For $1,400, we got a 6ft table with a removable leaf, a matching buffet, 6 chairs, two dinnerware sets, two placemat sets, a candle holder set, and a designer decorative piece. The table and buffet alone were almost $1,200 on the original price. To be honest, we tried have to have them keep the candler holder and deco piece and possibly shave $100 off the price, but they wouldn't go for it. When I asked why this set was on discounted so low the sales person told me they're simply running out of room on the floor. In fact he mentioned that this set came out either this year or late last year; it's brand new. Typically when a floor piece is put on sale, It's gone that day or the next. Right as he was explaining this, a customer came up and inquired about the table. We did walk around before seeing our final purchase and the selection in-store here is just ok. You're better off finding your furniture on their website and then coming in here to order. The majority of the furniture in-house is decent quality, but feels more geared towards an older demo? We prefer modern, sleek pieces and most of the stuff here is big and chunky. My big pet peeve here is that their sales people are very, very aggressive. Every time we turned around somebody was asking... "do you have any questions? - "do you want to set up an account?" - "did you know we can put furniture on a wishlist?" ... Yikes! Beyond that, if you are looking for furniture, it's definitely worth it to stop by and see what kind of sales they're having. read more

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1 Star -- Absolutely Unacceptable I wish I could give zero stars. I ordered a couch from Ashley Furniture, paid in full, and somehow still don't know where my couch is. Delivery was scheduled for Saturday 9/12. The delivery team showed up around 2:45 PM, called to say they were outside, and when I explained I was at work and needed 30 minutes to get home, they left in under five minutes. This is not an exaggeration -- it's literally on my Ring camera. What makes this worse? After they left, I called customer service and was explicitly told the delivery team would return after 4:00 PM. I rearranged my entire day and waited. No one came back. No call. No text. No explanation. Since then, I've emailed, called, and texted multiple times with zero meaningful response. No confirmed delivery date. No update. No idea where my couch even is -- just a charge on my credit card for furniture I don't have. Being charged for an item that was never delivered, combined with broken promises and total silence, is beyond frustrating. This is some of the worst customer service I've experienced from a major furniture company. At this point, Ashley Furniture either needs to: Tell me where my couch is Give me a guaranteed delivery date Refund my money Or compensate me for this mess If you value your time, money, or sanity, I'd think twice before ordering from here. One missed delivery is annoying. Being ignored afterward is unacceptable. read more

Tim our sales representative was the best!!!! Explains everything well and got us in and out quickly!!!! Thank you Tim read more

We recently got this new item for our home. First I went online to compare what type of dining table I wanted. Then I went to the Ashley furniture store to see the dining table in person. The table was the same price online and in the store which is amazing. The salesperson was very knowledgeable as well. They informed us they provide delivery and set up with an extra cost. The delivery date was set up within a week. They finally arrived it literally took the delivery men fifteen minutes of their arrival. My family and I are very pleased with this furniture purchase. We highly recommend that you go online and in store with Ashley Furniture. read more

Ashley Store - Dining table Set - Furniture Stores Near Me - Fresno, California

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well looks like another bad review for this place based on what im seeing here. purchased new couch set after years of owning previous ones and settled for a ashley furniture set, when new couches were delivered the delivery guys cut the big couch with his boxcutter while taking off the protection plastic and failed to notify me of this issue. upon inspection later in the day noticed the big gash and of course these are brand new so i figured ashley furniture would simply consider these "delivered with damage" but no thats not how it works, instead of returning these couches due to damage on delivery they want to repair the couch..imagine that a brand new couch that was delivered and damaged is not going to be replaced instead its getting repaired like if I damaged it. the big kicker is now they want to replace the entire backside of this brand new couch which means tearing into this even more haha what a joke this place is..its brand new why would i want a brand new couch that is going to look like frankenstein in the back, i didnt cause this damage, this is not a claim, this is damage on delivery. let this be a warning if you deal with ashley furniture and something gets damaged while being delivered/assembled you will have to simply just deal with it by having ashley attempt to repair something that was damaged on delivery. read more

Ashley Store - rip from boxcutter while removing the "protective plastic" - Furniture Stores Near Me - Fresno, California

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I came in and I saw Jose, he was great. We found a couch that we wanted. We came back a few days later to order the couch, after measuring. A lady helped us. We ordered the couch. We paid $5000. It was to be delivered on the 18th. I sat here all day nothing not a word. nobody showed up with the couch. Nothing I am completely 100% disgusted. This store is a waste of your time. Don't even bother going there to see what they have. I suppose you're wondering why we didn't call to find out the situation ... oh we called. They have a virtual voice AI system that doesn't work. read more

Super pushy staff that did not get the point my wife and I were wanting to looking around as we had many different items to purchase since we just got a new home. It was so annoying that after 25 minutes and 4 visits from the same sales lady my wife and I walked out. Luckily there are many other furniture stores in the valley, and we ended up finding a place where we bought a bedroom set, guest room bedroom set, dinning room table and couch. read more

I was excited about furniture shopping, but the moment I walked in, there were 10 sales people just standing and staring at me! Then they start coming toward me right away and the first 5min in the store was overwhelming! Even though I ignored them, they still followed me! This place is 10x worse than a car lot! And when it was time to purchase our furniture they start asking if you want to add on items and they do NOT take no for an answer! I'm so glad I accompanied my elderly grandmother because I'm sure they would have talked her into buying more than what she originally came in for! read more

I purchased a cream Lindyn sofa and loveseat from the Fresno Store 10/16/23. My sales person was phenomenal. She offered delivery the next week but I wasn't ready. We negotiated a date and I left happy. Unfortunately that is where the praise ends. I scheduled delivery 11/29, as I had renovations in process. On 11/28, I called to reschedule to 12/2. On 12/1, I received a call from Ashley advising they did not have all pieces and needed to reschedule. They offered 12/8, but I was not available. The next date was 12/13. I reluctantly accepted. I called the store to ask if they could help with a date prior to the 8th. I spoke with a male there and he assured me that he could have my delivery date to 12/6. He also said he could ensure the price was adjusted to the current price. 12/6/23 came and went - no contact was made (email/text/automated calls) and no furniture. But no biggie. I was definitely scheduled 12/13/23. In the meantime I had seen the price of the furniture drop and had called on 11/25 and 12/1 to ensure my price would be adjusted to the lower rate. Stay tuned. I called the store 12/13 to ensure the price had been adjusted. I spoke with "Peter". Peter did not let me explain the reason for my call, rather, after using my tel#, he gave my delivery info. He summarized by stating "It's coming later today--why are you calling?" I was a bit shocked at his tone but tried to explain my purpose. Peter talked over me repeatedly. Finally I stated in frustration "Do I need to get in my car and come down? Peter said, "Congratulations-You have a car". About 15 mins later, I stood in the showroom and asked customer service to call "Peter". A man came after their call and gave me a business card (attached). When asked was he Peter he said no. The customer service ladies confirmed he was Peter so he lied. When asked if I would receive the price adjustment, he said no. I asked if that was his final answer after explaining there were notes to support prior approval. He said no. Unfortunately, the store manager is on extended leave. I was forced to call Ashley corporate customer service. I also decided to CANCEL the delivery. I'd rather sit on the floor at Xmas than buy from rude and inconsiderate people /establishments. I will NEVER buy from the Fresno Store as long as the have "Peter" on payroll. He is rude and condescending and has zero decorum. There was another customer standing next to me, and she was equally annoyed. They"ve clearly got some work to do. read more

Ashley Store - Furniture Stores Near Me - Fresno, California

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I've only been here twice. I was alittle reluctant to return the second time due to our first experience but glad my husband and I did. First experience was back in July we felt bombarded with all these salesman. As we entered we were greeted and we just wanted to freely browse around but we felt pressured and not one but multiple sales man was constantly hounding us it was a bit overbearing and really ruined our experience and since then my husband and I just decided to visit other furniture stores up until this month when we moved in to our new home and we were a bit desperate to find the right furniture set after visiting so many other places with no luck. So we decided to give this place another try. Once again upon entrance we were greeted by one salesman his name was Alex and he asked if there was something we were looking for specifically and I basically said we just wanted to browse around the living room set. He introduced himself and allowed us to freely browse and said he will check on us. As we were browsing other sales reps came up to us asking if we needed help or had any questions and I simply said Alex was helping us. It was a bit strange how some sales rep would just creepily follow us. After some time Alex approached us and asked how we were doing we asked him a few questions and we actually found the right living room set and asked if it was in stock. Luckily the set we wanted was in stock and was told they could ship in 7 days! We were so glad. However our ottoman was back ordered til December but not a big deal. They had a promotion going on if we financed but we opted out and paid it in full and he was still able to give us a huge discount. Our grand total was significantly less than the listed price and he was also able to include delivery with set up as well as the protection plan. The only issue we had was during check out I had to swipe my card multiple times and although my account stated the transaction was "pending" they didn't see the payment on their end. So we were charged twice but we were able to get a refund 2 days after talking to customer service. The furniture had 2 color options platinum and smoke. I liked the smoke color but my husband preferred the platinum so we chose the platinum but when it was delivered the smoke color came in. It was a mistake that actually worked. We decided to keep the smoke color. They delivered quick, 2 days after we purchased our furniture I received another e-mail stating they could deliver sooner than the 7days and I had the option to choose the date which was amazing. The delivery service guys arrived promptly at the time scheduled. They set up my furniture the way I wanted and they also cleaned up the wraps and packaging. All though there were a few mishaps. Overall we had a better experience with our sales rep Alex and we are so happy with our purchase. read more

Ashley Store - New sofa set 3pc - Furniture Stores Near Me - Fresno, California

Daniel is amazing!!! He was extremely friendly, not a pushy sales person at all. We knew what we were getting , he helped us and we were on the way. Ask for Daniel! read more

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My father (Elderly Viet Nam Vet undergoing cancer treatment) purchased a bedroom set and mattress and was told it would be delivered as soon as the end of the month but certainly by the end of the following month. When we called to check on the status of the order we were told we would be lucky to get by Christmas( purchased it in September) The lady was extremely rude and very unprofessional. We were lied to at the store and when we went back to the Blackstone store we were told we had to file a cancellation claim and they would send us a check, and they were unable to or unwilling to tell us when that would be. DO NOT DO BUSINESS WITH THESE PEOPLE. Negative 5 stars read more

The reason I gave 1 star is because they are great at their BS..!! Never shop at this store you will get factory defects at full price. They are rude and will not do a thing about it read more

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I give them a 0 Bedroom set was delivered today, and most pieces in the rails box were missing. The end of the box was opened did not notice until the driver left. Putting bed together and most parts and the rails box were missing. Called Ashley and they made a case. Said someone would call in up to 72 hours. They told me to call the store called the store and they were no help at all so here I sit with no bed put together. They. Are no help at all. I give them a 0 and who knows how long it will take when all they had to do was send out a new rails box and pick up their open box I will never buy anything from that store again. They are only out there to make a buck and don't care about customer satisfaction. The only reason I gave it one star is cause it wouldn't let me give a zero read more

I'd rate 0 stars if I could. SHADY tactics. Salesperson NEVER MENTIONED $129.99 delivery fee. And, my receipt was $99.99 OVER the sum of the furniture, tax, and delivery fee. **Where'd the extra $99.99 come from?** I had been ready to purchase tonight. Saw a chair I liked. I mentioned price was a little high. Salesperson Antonio gave us a "discount" off price tag, so I purchased 2. Antonio said we cannot purchase chairs directly from the store. They have to be delivered, but Antonio NEVER MENTIONS $129.99 delivery fee. The next thing I know, I see the receipt which shows $1018.33 w/ surprise delivery fee AND extra $99.99 tacked on, but there's NO LISTING of what the extra $99.99 charge was for. Whoa. I immediately canceled the order once I saw the purchase price had ballooned to $300 OVER the price Antonio had quoted for 2 chairs. The manager never seemed to be able to explain why salesperson Antonio never mentioned the surprise delivery fee. Manager/salesperson never explained why there was also an EXTRA INVISIBLE $99.99 added but not itemized on receipt. I will never shop there again. Is it Ashley's policy to tack on $99.99 to all customers' receipts without any explanation of the $99.99? ** Does the software NOT know basic math? ** Is it Ashley policy for salespeople to never mention a delivery fee? There are some stores that don't charge delivery if you purchase a certain amount or if you're within a certain distance.... All in all, a distressing , confusing, weird experience for this experienced shopper. read more

Ashley Store - **$100 overcharge** -- Ashley Furniture's "fuzzy math" -- the total is $99.99 OVER the sum of the numbers on the receipt. Appears SHADY. - Furniture Stores Near Me - Fresno, California

Came in here and bought a couch paid $5000. The couch never showed up had me sitting here all day. It's now 630. They're supposed to be here by five. Their telephone number is a virtual assistant telephone number so you can't get through on the phone to anybody not even sales to buy anything let alone to find out what happened to your order. If anybody needs to actually call the store because they want to order something or have any questions check out my picture. I've put up one of the salesman's business cards. read more

If I could give this company zero stars I would. I have diligently tried to resolve an issue regarding furniture repair with them for 6 months. I get email address with canned responses to my inquiries. The Fresno store apparently only has a sales manager but not a store manager and there is virtually no one who will talk to you about an issue. The offer to send an email. I would not by a throw pillow from Ashley. read more

Keon did an amazing job helping me find replacement chairs for my dining room. He is an amazing salesman.

Ask for Daniel C., your welcome! We were greeted by him at the door and he literally spent hours with us, answering all our questions, giving honest feedback and never did we feel rushed or pushed in any direction. We literally past the lunch hour and I'm thankful for his time. He gave us realistic expectations regarding delivery and was very communicative. We ended up purchasing office desk, 2 bed frames, 1 King size bedroom set and will probably be back for more. Thanks Daniel! read more

Ashley Store - Furniture Stores Near Me - Fresno, California

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I totally recommend shopping here for your home furniture. Ashley furniture has great selections on living-room, bedrooms and kitchen items. The prices are very reasonable for the great quality. I recommend working with the employee "Angel" he has great customer service and very knowledgeable. It was easy to find the sofa we were looking for. Thank you Ashley furniture and Angel, we look forward to coming again soon for other items. read more

Walked into the store looking for a new bedroom set. Daniel greeted us and had a wonderful personality and was very knowledgeable about everything in the store. We had our eye on a specific set already. Daniel was able to get us a great deal and ensured delivery in a timely fashion. I do especially enjoy the text updates about my order and the feeling that I'm important. This store has great products that last! Thanks to Daniel we now have our new bedroom.. needed that King Size upgrade read more

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PLEASE BE VERY WARY WHILE SHOPPING AT THIS LOCATION!! Did not receive no clarification from Jerry Lowe (the sales rep who helped us) about the color of the couch he had ordered for us. It then arrived in the wrong color we picked. And since then, Ashley's customer service has been refiling claims, and asking us to wait 48-72 hours for a reply. It's been over a week now and still no response. And They refuse to connect me with a supervisor when asked. Then I was told to wait another 24-48 hours for Ashely's Homestore to speak with Jerry Lowe to confirm his side of the story. This was Monday. I had told customer service that this can't be true because Jerry Lowe works Thursday-Monday? As shown on his Ashely's Homestore business card given to us. So I asked why would that be the reason I wait for a response if those are his days off? Because the store management had lied about this, I then asked customer service to contact me to the store before I had to drive in. But the store refused to answer the four calls from customer service about my problem. We then drove to the store at 7502 N. Blackstone Ave, 93720 to talk with Steven ( The manager) who claimed he was not aware of our situation at all... but then later on before we left the store, he mentioned how he knew about our situation all along??? and that's why they had our papers aside ready for us so when we had walked in, they can refuse us a refund our exchange... We were then told to contact customer service who then told us to wait another 48-72 hours and still refuse to connect me to a supervisor. In all from the staff to the management and customer service have all been very unprofessional. For a manager to claim to not know about the situation, but then put papers in our face and explain that he had them ready for us to disregard our situation and why they can't help us. And too, the customer service who asked us to keep waiting 48-72 hours while getting no response, time and time again, and not allowing us to speak to someone higher in management about the way we've been being treated. Is very unfair and unprofessional... I plan to leave an updated response once this situation is settled. read more

If I could give 0 stars I would. I will never order from Ashley furniture again! I had the worst experience ever. I purchased the bolanburg set (cal king bed, matching dresser, mirror, tall chest of drawers, and nightstand) and paid extra for set up and delivery. I was super excited for my brand new beautiful furniture after 7 weeks and I happened to be out of town when said delivery occurred. They set up the wrong bed!! So then I am told I have to wait another 7 weeks while they order the correct set. I was at work when this was delivered, but my boyfriend was home. When I got home I noticed a large crack running down the side frame and called to complain as I had just spent over $7,000 on new furniture and did not pay for something broken. I was told they were busy and would receive a call later but never heard back. Fast forward to a year and a half later, aka present day, and I am moving. When I took my bed apart I discovered that the guys who set it up put the running boards on the wrong side!! The right was on the left, and the left was on the right and that's what caused the crack!!! Are you fucking kidding me? They're labeled for God's sake!! Not only that, but one of the feet was also stripped and off center. There is no way to repair this. I have called and received the same message, "we will get back to you" but have heard nothing. Now I am outside my warranty and cannot get a refund or replacement. I spent over $7,000 for a broken bed. I will NEVER buy anything from this company ever again! ‍ read more

I am from out of town needing help for my doughtier moving into an apartment for collage .Alma was so very nice and Daniel the manager . Got what I needed and delivery set up . Thank you Shawna read more

The sales person AJ has been super helpful in the process of my partner and I getting all new furniture for our apartment. She was very thorough and made the process very reassuring and easy! Ask for her whenever you stop by this location, because she definitely is the best salesperson! read more

Angel sold us a bedroom set. Very helpful and informative! Good experience overall!! This is our second time buying from Ashely Furniture and would return again! read more

AJ made it a dream ordering my sectional, very good attitude! Very excited to get my couch!

Covid-19 phase: Masks worn by workers and required! This place got pretty busy, but social distancing is practiced and it is open and clean! I went here with my mother to get a new dining room set together. The one we have is almost 10 years old and it is from when I lived with my ex so a new one is needed! Lol! The one I have now was bought at a department store and not the best quality. After so many years the legs are broken on some chairs and the table is worn out and stained! They have tons of different, good furniture varieties! It would be hard not to find something. We found a great quality table with a very nice quality Marble-like top. Much better than the all wood one we have that I brought when I moved in with my ex. Soon to be had. ;) The worker Cruz helped us and was very nice. He definitely knows how to do his job and made the buying experience better. Bought a table and chairs set and it will be delivered next Saturday. It comes with quality leather cocktail chairs! Very nice! My mother and I aren't builders. Lol! It costs extra to have it put together after being delivered. FYI! Just glad they do that! Thumbs up! Plus you get to schedule your delivery date. Good service and good quality furniture with good deals! We got $$$ off of the original marked price too! $860 off! Awesome!!! Added a pic to show you all! :D Highly recommended! read more

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AJ was such a big help. AJ went above and beyond to help us find the perfect furniture. She was very helpful and made sure it was a smooth process. Definitely recommend going to Ashley furniture and requesting AJ for your needs. read more

The second you walk in there are 3 salesmen waiting to jump on you and try and get any and all info out of you: I told them I was just looking and then they still continued to ask me questions, I was trying to walk away and they still kept asking "what's your name" "what are you looking for" after I made it clear I was just browsing . I came in because I saw a swivel chair online and wanted to see what the quality of their furniture was before making a purchase. The chair felt flimsy and all of the designs are extremely outdated. read more

AJ made bed shopping quick and easy, we were in and out in less than 30 minutes! Thank you. read more

I talked to a customer service representative about my furniture being delivered damaged. I had to keep repeating myself and he kept asking me if I wanted to cancel I told him already have half of the couch one piece was damaged should I keep a half couch and cancel rest of order makes no sense. I asked why all the orders from the factory are already damaged and I know the drivers are very careful as far as I have seen. He hung up on me I will not be ordering from Ashley's anymore. I love my salesperson Angie but I can't deal with lack of quality control and missing full days off of work to receive broken items from the factory I also have a piece of my brand new couch that is broken too and I will have to call back next week to get someone back on the phone since the jerk I spoke to hung up. I can see if I was yelling or cussing at him but he apparently has very little customer service skills. read more

When I walked in I already knew what I wanted I paid in FULL for a table and a rug . The sales men told me they are in the stock at the warehouse and gave me a date and said it would be the following week but I won't receive both items and I asked him to push it out to the following week to receive both and so I extended my delivery two weeks in instead of one to get both my items . The weekend before I get my things I get a call saying my items are not in the warehouse yet they need to extend me delivery , we extended it . Ever since then they kept extending my delivery because items weren't in stock ! I called the manager and he said they don't tell us a date for delivery they give us a time frame and I let him know that he needs to train his sales men over because I was not told that and he always says on the receipt it states delivery will be delayed if not available and that was a LIE and he also said he's not going to help me with anything because I've only waited a month . He was very rude and didn't care what so ever . Never again will I order from Ashley's furniture , they are suppose to be a high brand furniture store with good quality service but they have horrible delivery and once they sale is over the people in the store including the manager do not care after . read more

Me and my mom went here looking for new furniture for our living room. Out of everyone there, Angie was the one who came to ask if me and my mom have been helped or not. Super sweet and nice lady! She's super helpful and really easy to talk to. Thanks for your help that day Angie!(: read more