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Ashley Store

1.5 (15 reviews)
Closed • 10:00 am - 7:00 pm

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Ask the Community - Ashley Store

HOM Furniture

HOM Furniture

(13 reviews)

$$

Purchase experience was easy, showroom is nice, but when something breaks, don't expect to schedule…read morewarranty service easily. I have a chair that broke in under a month, but it'll take me nearly another month to maybe get it looked at. Can't take it back to the store to get it looked at, either.

Well my friends, please be advised that Hom Furniture has the worst customer service ever! We…read morepurchased a nice leather sofa 2 1/2 years ago which arrived 5 months later with the legs broken off (all of them!) As we waited months to get them replaced, the reclining mechanism on one end broke so we requested that be repaired. I'll spare you all the details over the last 2 years but they've replaced reclining mechanisms 4 times with anther one waiting for repair. When I've spoken with customer service they've said they won't talk compensation until everything is repaired. I finally said we need to talk compensation. Their representative was going to put in a claim to the manufacturer and said we have a good case. Well the manufacturer doesn't make that sofa any longer (I wonder why?) and said they wouldn't offer compensation as the sofa is now beyond the warranty period!!! So, here's what they will do - they will replace the mechanism - for FREE, including parts and labor AND they'll give me $150 for all the time I've spent waiting for service people to repair this piece of s---! What a deal, huh? This morning I told them I don't want compensation for my time I want compensation for a sofa I spent $3500 on and has NEVER been in new condition. I've worked in retail, my hubby runs a retail business...I would NEVER treat a customer like this. Word to the wise...from someone who wasn't: don't shop at Hom. If you do, don't let them push you out of your warranty. I fully expected they would be fair to me. Please spread the word!!

Furnish 123

Furnish 123

(11 reviews)

They have quality merchandise but just like everywhere the supply chain issue is hitting them to…read more They do warn you up front and are very transparent in expectation of delivery in six months. Over time this too shall pass, and we are enjoying the sectional we ordered from them Labor Day... finally. I give four stars for being so up front before purchasing and for proactively trying to speed up delivery.

Anyone looking to buy furniture I DO NOT recommend Furnish 123 Furnish 123 & Mattress 123 Here's…read morea video of the couch I ordered and a photo of what I got delivered today. Called and Cassandra advised this is the couch on my invoice, yet I have the dimensions sheet from the manager the day I ordered showing exactly what is in the video. I am not happy, to say the least. - finally got a call back and the manager told me I said the full couch wouldn't fit (NEVER SAID THAT I was ecstatic it WOULD fit) so she only ordered what's pictured. I am in complete disbelief. Waiting to hear back when they are going to return the couch I paid them to remove today and take this back and refund me. Oh and all the tags on this couch are Ashley Furniture. Spread the word. More back story - Ordered my couch months ago, told me delivery would be April, didn't hear from them again, call and they say it will be delivered May 15 it's coming upon may 15 no word. I call them, again, they say early June, then say no pieces are in. Asked them to look into since I'd previously been told we were waiting on ONE piece. They said they'd call me back, never did. So again I call, they said they'll reach out to get that piece expedited. This has been an AWFUL experience and I would not recommend them to anyone!!! This is the $2,000 couch I purchased according to them...

Ashley Store - furniture - Updated May 2026

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