Our experience at Ashley Homestore today was great. Our helpful associate Elizabeth was able to help us pick out furniture that we loved for our bedroom, living room, and dining room. She was able to make several suggestions for additional pieces of furniture that we were looking for and thoroughly explained everything, from the purchase through the delivery process. We took her card, and are interested in going back to pick out other smaller furnishings that will go with the rest once we have an idea of how everything will look in the house; overall, a great experience. read more

My husband and I went into Ashley today just to "casually look" for a new bed for my son. When we arrived Dwight came and greeted us with a big smile. He showed us a few beds and the conversation was flowing . We ended up getting an entire bedroom set and a new sofa and ottoman for our living room. We honestly just wanted to buy everything from him because he was so pleasant and such a hard worker. We will definitely go back to Ashley furniture and I will definitely recommend Dwight to all my friends. read more

I would give negative stars if I could. Absolutely HORRIBLE management! DO NOT buy from this location or ASHLEY EVER!!!! Went to Eatontown location on Monday 12/1/2025. Got pricing on a dining set. I was on my lunch, so asked how long sale price was for. The sales associate Maryann ( who stated she has been with Ashley for approx. 18 years) asked her manager who stated until 12/8. She gave me her hours , so I could come back when she was there. I returned today ( 12/5) to order the table ( she was off Wed & Thurs). Told no longer on sale, Maryann stated her fault she misinformed me. Went to her manager Juan who after allegedly asking regional to honor price, came to me "sorry, doesn't matter I was informed incorrectly they will not honor sale price. This is NOT a new store. These were not NEW employees but very seasoned. Completely unacceptable - so DISGUSTED with Ashley and especially the Eatontown location!! read more

Walked into Ashley's today to buy a new couch. Was so excited to purchase the Lyndeboro after browsing for about 35 minutes. Once Masood gave me the price, I eagerly said okay let's do it. I asked him to write it down for me after I said "sorry, I'm not good with numbers." I'm dyslexic and needed a visual- he was throwing a lot of numbers at me. I simply just needed to see it on paper! He said "no, we don't write down quotes," in which I responded with "I don't need a quote I just need to see the price for everything laid out for me." I was SHOCKED when he said "nope," put his hands in his pockets, and WHISTLED as he walked away, showing he could care less if he got our business or not. Would never step foot in there again. So upsetting! read more

f I could give ZERO stars, I would. My husband and I came to Ashley in search of a sectional for our home. We were met by Shawn, who offered his assistance. Two sales women were nearby, and barely looked up for whatever they were doing. We told Shawn that we were just doing some research and if we needed help, we'd let him know. Shawn then FOLLOWED US everywhere we went in the store..didn't say anything.. wasn't pushy.. Just FOLLOWED US. Downstairs.. upstairs.. around the corner... It was a bit weird, to be perfectly honest. I mean, we were pretty up front that we would let him know when we needed assistance. On the website, We had seen a particular modular couch that we were looking at... When we saw it in the store, at first, it didn't look the same.. wrinkled, flat, dirty... When I finally asked Shawn were the couch was that I saw online, it just so happened to be the couch we had already crossed off the list...the dirty wrinkled one. He said it was the "cloud dupe"... ummm... No, it definitely was NOT. My friend has one of those and it's GORGEOUS. Not a wrinkled, flat MESS. But that wasn't the bad part. The BAD part was this one old saleswoman who chimed in and said something to the effect of "You already saw it and didn't like it" with an extremely RUDE tone. I ignored her.. My husband and I continued to look around, and then I asked Shawn what the rub count was on a particular couch. He had NO IDEA what I was talking about. A RUB Count is a gauge to see how well the fabric should hold up.l after wear and tear...anything over 30,000 is preferred. He referred me back to the rude old lady and she had no idea either. My husband and I continued to look around and sure enough, there's Shawn LURKING...my husband politely asked him for some space, and that's when Shawn snapped at him.. "I'm just standing here" Well, that was it for me. I told him that he just lost a customer and he stated that he "didn't care because I was "rude"." Sorry, Shawn... that you don't know your job well enough to know what rub count is. You SELL furniture. You SHOULD Know. I, unfortunately, called him a rather nasty name and also called the cackling old women who were LAUGHING, nasty names as well. I can say that it's extremely uncommon for me to do that. And it's a shame it happened. AVOID this store and these "sales people" at all costs. It's just not worth it read more

I cannot stress enough how unhappy I am with this company. We bought a house and went to Ashley to buy a couch, dinner table and chairs. Left with a decent deal and a promised delivery of all the items three weeks later. On delivery day, only the table arrived. After talking to customer service and driving to the location of purchase, the only response I get is, "somebody screwed up in the warehouse." No effort to try and get it delivered that day, the next day or day after that. One week wait to get the other items delivered because all the trucks are "booked" until then. Oh! And somebody has still yet to reach out and give us compensation for the error of some incompetent person in the warehouse. This company does not care about its customers. I will not stop letting people know on here and everywhere else how bad this company is to deal with. read more

Ordered smart bed from Sean . He's so knowledgeable about the mattress/bed products. Offered discounts, speedy delivery, Sean is Great.

Customer service was very good. I met with Dwight, who showed me a variety of pieces for my living room. He asked pertinent questions, what I was looking for, home decor and budget. I was impressed by his knowledge of the pieces he showed me. I didn't purchase today because my husband wants to see before we buy. We will almost certainly be back. Dwight was friendly and my experience was very positive. read more

All I have to say is WOW! I read some of these reviews and they are on point!! For $3000+ we had concerns about the couch the but was still in love with it, we asked the sales person about the reviews on the couch and she seemed to agree about the wear and tear on the couch over time. She then showed us a few other couches and on one couch noticed that the price was not what it was supposed to be so went to the manager and was with her for a while. We went and looked at other couches and was comparing the differences between the 3 that we had decided on, I then decided to ask the manager (Katie) about the other Ashley located in Edison NJ and right away she jumped down my throat before I could even ask another question, telling me my wife she yelled at her sales person about the reviews( which the sales person said wasn't true) I was completely taken back from this and I said I'm sorry I'm sitting here trying to decide on what to buy and I feel like you're attacking me! She says well go review a another place then, go to the Edison store the manger over there is a real great guy ( sarcastic) you guys don't want to buy anything all you want to do is complain about reviews, I said to her you are a manager?? Where is the professional?? And again she said you guys can leave and go to another Ashley store because we are independently owned. I have never in my life ever experienced something like this especially when we are in the process of buying a new house and looking to furnish the whole house!! read more

Allan and Shannon at Ashley in the Eatontown Store were both amazing. Allan spent more than an hour showing us every couch in the store and Shannon was so nice to deal with Al when it was time to do the financing read more

This is unbelievable, very unorganized and unprofessional from the Entire Ashley Staff! Our bedroom set delivery has been re-scheduled 4 times in the last two months and every time there is a problem with their Trucks breaking down.. ! Not only they break down, they do not even have the courtesy the call and give an explanation. I took time off from my work to stay home and wait patiently for our new bedroom set to arrive however, three months later still no furniture and No phone call. I have to be the one following up on them .. They had no problems taking my money in FULL Payment and trust me it wasn't cheap !! I'm done waiting around with no apology, no phone call.! I want a full REFUND of my money !! I'm done missing 4 days of work with NO pay for nothing and ASHLEY FURNITURE do not even care about it nor give a sincere apology for the time lost and the paycheck reduction !! read more

The quality of their furniture is complete garbage. Spent over $2500 on 11/10/21 for a dining set that came with a broken chair (they didn't even tell me it was broke and fixed with screw and white out to hide it!!), every screw that assembled the chairs and table were all loose as well. How do you give someone a broken chair that's not even fixed professionally?!?!?! Then my daughter buys a bedroom set that comes broken. Over $4,000 in furniture here and they both came broken!!!! Garbage furniture go somewhere else asap read more

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My husband and I went to Ashley's for their 4th of July sale ... we met with Alan .. he was wonderful!! He met all our needs and expectations! We had went to another furniture store prior... the quality of furniture and the service was not anywhere in the same league as Ashley's ! We have a bedroom set from them that we love ! Alan was by far the best salesman and got us a great deal !! read more

Everything inside the store in great, salesman was wonderful. The customer service foe the company is terrible! They showed up with an incomplete order which left my pregnant wife bed-less for over a week. their phone customer service team is cold and heartless. they did not want help my situation or work with me to get an a new delivery asap. it took multiple phone calls and talking to multiple "supervisors" only to be told there is nothing we can do. i would stay far away from this place and their poor customer service read more

Had the very good fortune of having the most patient, personable and very efficient Elizabeth as our sales person!! Although freehold was closer to my house. I was not thrilled with the salesman...left there and went to Eatontown... THANK YOU ELIZABETH for helping us find what we wanted. . read more

This dispute has been going on for nearly two years. A total of 5 disputes have been established between Ashley Furniture and their creditor Synchrony Bank with no resolution to date. Which now we are forced to take this matter to our attorney and possibly Channel 7 News. Not to be long winded - So we purchased our living room set from the Eatontown NJ. Store, Mgr. (Masood) The Crook! Stay away! Furniture came, didn't fit. Delivery guys left. We called mgr. back and he said, "come back in to pick out new furniture". Mgr. said we will trade 1st set (covered with blankets) when 2nd set comes in. IT NEVER ARRIVED!!!! After 4 months turns into 12 months. It was stuck onboard the container ships in California during (COVID). We cancelled both sets of furniture. Mgr. set up 2 scheduled pickup dates. Both never came! 2 yrs. go by with multiple complaints submitted. Calls to store managers to all stores, they never called back to find out he was transferred to the New Brunswick NJ store, then to Freehold NJ store and now back to Eatontown NJ store. Masood also fell short of several discount promises on these purchases and promised full refund!!!. And texted messages to prove our conversations! FYI - All mentioned stores are rating an "F" according to "BBB". So inconclusion our 1st set is still with us. My bill doubled and we paid it off because I'm done with this whole thing. PLEASE STAY AWAY FROM ASHLEY FURNITURE AND FROM MASOOD THE STORE MANAGER. I've told all my friends and family. The BAD reviews for Ashley will continue on all forums that will be available to me. read more

Yo do y'all pay the phone bill at this store?? Cause it must be cheap since y'all never answer the phone I've been on the like for 30+ mins just listening to it ring. Like what's going on here. Do y'all just like to listen to the phone ring or somethi *update* I also would recommend avoid this location. Me and my gf bought a new mattress and mattress protector and were told that if anything leaked thru on to the mattress it would be replaced and cleaned untill it was back up to 100%. This was false not only did NO ONE here have the number where I could place a claim ( cat peed on the bed) but after a week of hunting it down I was told be the mattress protector company that that's not their guarantee . So we were lied to when I happened to be back in the store and saw the saleswoman I was pretty much shrugged off. So honestly just avoid the store from lack of knowledge to being untruthful about warranties spend your money at a more trustworthy place read more

I had the pleasure of meeting one of the greatest individuals in the business! Shout out to Katie bettencourt for helping me find the painting of my dreams. She was on the hunt for the discontinued painting like it was a piece for her. After 4 days of looking I finally own it. Thank you once again for your efforts! read more

Ashley Store - Rhino painting - Furniture Stores Near Me - Eatontown, New Jersey

Terrible Customer Service. If you want any sort of communication and furniture delivered in a timely fashion, do not buy from here... We purchased a couch, throw pillows, bed room set, and a large picture for our living room. Upon purchase, we were informed that the couch could be delivered that Thursday (5/30) and the bed room set set is back-ordered (fine). We had to call three separate times to confirm that the couch would be delivered on 5/30 and ultimately were told they couldn't make it happen (as they promised). Two weeks from purchase the couch and bed room set was delivered... Fine. I called after the delivery of the couch and bedroom set wondering where our large picture and throw pillows were. The girl at the receptionist desk told me that the sales person must have "forgotten" to put in the order for those as they had to be drop-shipped and "thank god" I called otherwise we never would have gotten them ($300 in merchandise)....... She told me she would call with a status update the next day and it should take an additional 3-4 weeks for them to arrive. Might I point out, we are already 2 weeks+ into this mess. The next day goes by and I don't receive a phone call. I call and she tells me that she still has no update. I call back again later in the week and speak with a different gentleman. He says "You have my word. Tomorrow. I will call you with an update." The next day, he never called. I called again today (6/12) and the same gentleman who said "You have my word," picked up and told me that he has been out for 5 days in the hospital.... I spoke with him yesterday... Then, he proceeded to tell me that their email systems are down and another sales person will reach out by days end. (Really?) Two hours later as I am writing this review I still have no update and no idea where my large picture and throw pillows are. If there was an option to leave "0 stars" I would have. Poor customer service, lies, excuses. Not worth the hassle. Go to Raymour & Flannigan or a different furniture company if you want any type of professional service. Never again. read more

It really doesn't give me pleasure to write this because our salesperson Dave was very nice and helpful from the start. But everything from there was absolutely horrible. You would expect when a 2k dinning set comes damaged there would be some level of customer care. NOPE! The store branch refuses to help me, guest services is being non helpful or responsive, the main customer service number hangs up on me when I call. I wouldn't buy a pillow case from this company again. Still no one has reached back out to me after 4 weeks. The guest services department is a joke. They need to take a lesson is customer service from BOBs furniture. read more

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Amazing service and knowledge of the products. Anthony was wonderful. Very helpful and willing to give us the best possible deals.

Ashley Furniture is about as bad as it gets. I bought an absolute LEMON of a couch that was sinking within 4 months. You would think if you purchased as protection plan for 200 bucks you would be covered. Read the fine print on the protection plan, NOTHING IS COVERED. NOTHING!!!. They LIE to you on the sales floor that everything is covered. Then you have to deal with the protection company and deal with people like Wade McKenzie who make it sound like they are doing you a favor by sending replacement parts for a couch that you must assemble. Trying to call Ashley direct in impossible. Half hour wait times to get a recording that tells you they will call you back and never do. I'm so mad at this company that I contemplated sitting in the parking lot and warning others about my experience. Read through the reviews here. They are not joking. It's almost criminal what they are doing there. I will go out of my way to warn anyone about this company. read more

Zero stars No customer service at all zero. Horrible experience I don't care if the furniture was 5.00 I won't buy anything else here after such an experience here My furniture c as me damaged a month ago and I'm still dealing with the incompetence of the customer service line not a fan if after I spend all this money that the store part drops ya like a hot rock and you have to call customer service. Hope ya got your commission from my damaged table and chairs while I'm still waiting for a resolution!!!! Horrible exoerience. Update : 12/31/19. Still no resolution to my customer service call. They sent me a packAge of bolts supposedly 2 weeks ago , is it comming from Guam ?? **feb 3rd. 2020. My furniture is still not fixed. The furniture dr who I is supposed to come won't give us a morning appointment so I had to reschedule, I purchased I in October I should be your first appointment of the day ... read more

Did not have a pleasant experience here. Was passed from one associate to the next. The prices that were presented to me were more than double of the advertised online price. Also, when I asked would Saturday delivery be possible, I was told "that's not how furniture works honey". Not sure what decade she was stuck in, but it's 2019 and a competitor had no problem with Saturday delivery. read more

bought kitchen furniture 2 years ago, spent over 2300 for this beautiful looking furniture. The bar chairs are nice, but the cross bar at the bottom just came apart. It is no even a chair that is used alot. called the store and they gave me the guest service. No one could do anything about it after a year. I have chairs over 30 years old and they aren't even shaky. I see where Doug R. on 1/3/22 wrote something similar. Cheap quality for high price, finished paying them off, and will be finished purchasing from them. Now I will have to pay someone to fix. read more

Horribly managed company and pathetic customer service is an understatement! We were told 4 weeks for delivery for a dining set. 6 weeks pass and not even a phone call to let us know it was delayed. Fast forward to 4 months later!...still no word on when we could even expect delivery. Only that the chairs were back ordered with no ETA. Makes no sense since they are supposedly the manufacturer! Apparently, their system doesn't notify them of back orders and they don't even take the initiative to run a report and call their customers. Finally, after I had to call several times, they gave us a delivery date. Here's the kicker...after 4+ months delay due to back ordered chairs, they shipped us the wrong chairs! Two weeks later we eventually receive our dining set that we waited 18 weeks for. Then after taking the time to calmly voice my dissatisfaction to the store manager, he makes an attempt at a "make good". He offers us a discount on an ottoman we were interested in, but we would have to go pick it up at the Linden store. A week later, I go to Linden...and guess what, they don't have it! Three weeks later...I eventually get a call telling me that all he can do is refund my money since corporate told him "it's not worth it" to do anything else. So, in summary, Ashley's will gladly take your money immediately, lie to customers about delivery estimates just to make a sale, not notify customers of back order updates, order wrong items and not even notice when the customer calls at least 6 times asking for eta, and can care less about taking ownership of and making good on their mistakes. Do yourself a favor and just stay away from this business. You couldn't pay me to shop here again! read more

What they have in the store is not the Quality you get delivered I don't recommend buying furniture from any of there stores unless you want to be calling & going to the store over & over again I bought 3 queens size bed & foam mattresses I was told after a few hours I've been waiting 8 days & still have a lump on the mattresses also the beds we got were damage so they came to exchange the head board & the new came worse I should of went to Macy's not hear very disappointed in all of this read more

Ashley Store - Furniture Stores Near Me - Eatontown, New Jersey

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Saleswoman who greeted us at the front right off the bat wasn't welcoming. I headed down from Middletown to this location to purchase a dresser for my new apartment. The woman at the front who also was the salesperson helping us out, continuously served us attitude and snappy answers. My mother simply asked questions of her that were normal buying questions, but she persisted in giving attitude. At the end of the day, we left, and we didn't buy the $700 dresser because of the sales experience. Highly recommend training your salespeople on qualifying and simple interactions, because not one time did she ask us any questions. read more

What a terrible experience with the staff of this location with the EXCEPTION of Nick who was the salesperson helping us. We came to this store specifically because it was much larger than the one only 10 minutes from us. We traveled about an hour to get there. We were greeted by Nick. We told him we were just interested in looking around - he respected that and said he would check in with us in a bit - he did. We just purchased a 5 bedroom house in Freehold - so we need a lot of furniture and accent pieces. As we were walking around, I saw a staff member way in the back of the store on a couch with her legs up and on her cell phone - as we approached that area she got up and left. We didn't see anything we liked. We went in the big screen to see some dining rooms. There was one we liked. Nick said it was upstairs. We saw it and loved it. We were ready to purchase it. It was the day before a big sale and were told we would get the sale price. We also saw another piece that Nick said was discontinued but he could give us a great price on it if we bought it. Before Nick gave us his numbers for the set he went to speak to his manager. Well, Nick came back and was telling us the numbers. His manager came - she was the woman hanging out on the couch - she came with attitude!! She priced us at $799 for that discontinued piece. My husband asked for a better deal she then took it to $699 but then said we would have to pay for delivery which would be $200. We went back to look at it and I saw a little damage at that point I was a little upset. As we sat with her she said things like, "I'm the manager, I can do whatever I want." "Don't mess with me I'm from Brooklyn." And my husband made a point to say our last home had a complete living and dining room from Ashley. We just found one of our end tables on Amazon much cheaper than the store. In disgust she said - I would never buy any furniture off Amazon. Huh? It's an Ashley piece. We explained to Nick and her that my parents were buying the set for us but we wanted to purchase the other piece ourselves. We decided to go get a quick bite to eat before we went back. My parents actually wanted to see the piece too so we decided to just go back the next day. I called Nick to let him know we wouldn't be coming back but would the next day to finalize. We asked again if there was any room in that price bc we didn't notice the slight damage at first. He said he would reach out to his General Manager Mark to see if there was anything he could do to help us. We absolutely appreciated that. Saturday morning Nick called and said his manager would do $525 for that piece. We quickly said we would take it and if we could pay over the phone or at another Ashley store. He said no, and if we went to another store he would lose the sale. We didn't want that to happen so we said we would travel the whole way to pay for it in cash or on CC. At that point, my parents were going to go to a local store to see the set and give us final approval but we didn't want to lose that specific piece. The manager then gets on the phone and said he would not sell us that 1 piece at the price without the whole purchase. My husband said wait, no one said one was contingent on the other. We explained to him that our parents would be purchasing for us and we needed their approval but we wanted to buy that one piece immediately and again said that we would travel the hour to that store so Nick would not lose out. He kept insisting he would NOT sell it to us!! He kept saying well it's discontinued so you can't find it anywhere and I won't sell it separate. My husband explained that we would be traveling an hour to make sure Nick got the sale so what was the problem. The Manager was rude. Well, he pushed us to the edge. We called another Ashley store in Toms River and spoke to a great salesperson who had the exact piece and guess what??? We got it for significantly lower!!! We paid by cc on the phone and went to pick it up within the hour. We felt terrible that Nicks manager ruined a big sale for him. How could managers run stores like this! To strong arm a customer who is specifically saying they are not purchasing the piece but it is a gift and want to do it as a separate transaction. How disgusting and outright RUDE!!! I would never ever in my life go back to that store or deal with those "'managers". They should go for leadership and customer service training! read more

Unfortunately I can only give one star due to the employees that we dealt with the day of the purchase. However I will never be going here ever again or any other ashley furniture. In the beginning of February We ordered our bed set with matching dressers and night stands. As well as some furniture for our living room. We received a call the following week that our furniture has been set up for delivery for the only day we could both take off and that they were available to deliver. They call us the night before to tell us that they can not deliver the next day and don't have our bed in stock and it will not be ready for another 1.5 months. I was enraged to say the least. They tried to BAIT AND SWITCH us to go to a more expensive full bedroom set. So yea come in but what you want , we don't have it but how about this more expensive set now They continue to say that they can not be held to the day that the automated phone call stated. (Slick attempt) however when I stated no less than 10 TIMES to customer service that we spoke to a human being and they confirmed the day, they continued to argue that it was automated. Nice attempt to belittle me, even though it was a person I had a full fledged conversation with. We took off for the day so we were losing money ourselves for a no show. After much and I mean about 2 hours and 5 supervisors later of arguing they took off $200 after I told them that I will be billing them for lost wages for the two of us for the day since they failed to hold their end of the delivery. They then state that they will send a "loaner" bed to us with our furniture that was MAGICALLY FOUND. And that we would receive our bed the following month , first week of march. Within the first day we went to open the one side night stand and the metal handle snapped like plastic. We call and they stated they will send out a new one. They sent that handle to the wrong address. They have now sent 3!!!! THREE !!!! Separate HANDLES TO THE WRONG ADDRESS . After we corrected them each time and had them read the address back to us 3 times each time to confirm it. As far as the bed set. It is now 6 months waiting for it and numerous calls and being told the GM and everyone under the sun will call us back. Last one was 3 weeks of waiting for a call. GUESS WHAT?! THEY NEVER DID ! Shocking Now we call yesterday again and they state they have sent out the handle yet again and oh they FOUND OUR BED SET after yet again stating they didn't have it yet. Set up delivery with a person yet again. So this should be good. ZERO COMPENSATION for 6 months of aggravation Never again from these people. Staff is argumentative and belittling. No call backs, bait and switch read more

Rafael was very helpful. Store is huge with a great selection! Everyone was very helpful and patient. Would recommend!

What could have been a great experience from a furniture store is now headed into a nightmare. Went into this location on the 5th and ended up making a purchase of over $3000. When doing the paperwork, I noticed they charged me delivery of $149.99. They said that because of the price I got, they couldn't waive delivery. I've never paid delivery for furniture before and should've just walked out, but I liked the furniture so I went on with this. Was there over 2 hours and my newborn son and 5 year old daughter were getting hungry and antsy so I rushed through paying at the cashier. When I got home I saw a warranty on the invoice for $229.99 that I never said I wanted nor was told a price on. They snuck a warranty into the purchase! Delivery comes on the 19th, only to find that one of the pieces, a sectional couch, was ordered in reverse! We explained to them when we were there exactly where we wanted the chaise and the couch portions. Customer service called me and said they would be taking this one back and sending us the correct sectional in week. I call customer service last night, the 24th, and wasted 29 minutes to be told that nobody from the store has processed any paperwork for getting us the replacement couch! They also said that the earliest delivery for it would be at least April 5. What happened to a week? Now I have a basement entertainment area with no couch for guests to sit. I couldn't have people over last weekend because of this and who knows when a new one would get here. I have no trust with this store anymore. If they had great customer service this would have never gotten to this point. Now I feel that I got ripped off with the delivery charge, taken advantage of with the warranty they snuck in, and don't even feel that I got all that great of a deal. read more

Ashley Store - Don't get fooled by these silly inflated prices. Check Ashley's website & competitors for real prices. - Furniture Stores Near Me - Eatontown, New Jersey

Complete bait and switch on pricing from what the sales team presented to what the GM claims he approved. How can a 5 year warranty price change from $369.99 to $199.99 yet the overall price remain the same? Scam artists uncovered once asked to put everything in writing. Buyer Beware!! Poor sales team their leadership is atrocious read more

Do not recommend using this private owned Ashley store once they knew we needed to ship furniture to another state they completely ignored us and wouldn't help us coordinate with the other Ashley owned store in that state. At least we got to try out our 3k sectional that we're going to order online with Ashley corporate. read more

I'm not even sure where to begin. This process has been the least enjoyable retail experience I have EVER had. My husband and I walked into Ashley's at the beginning of June. We just purchased a home and bought thousands of dollars worth of furniture at the Eatontown location. We thought this big of a purchase would warrant seamless customer service and delivery. Boy were we wrong. Do yourself a favor- if you're buying multiple pieces of furniture, go elsewhere. Ashley's cannot handle large volume orders. Period. Delivery was set for mid-June (2 weeks after purchase). Delivery day rolls around- no dining room table, no dining buffet (which I found out later was never even ordered), incorrect dining chairs, and damaged desk. Second delivery date is set a week after the first delivery. Once again- a mess. They delivered me an incorrect dining room table, stained dining chairs, and chipped desk. I am now setting up a THIRD delivery. I am nervous this one won't go well either. A feeling I should not have with a purchase of this cost. I am in awe of how this company is still in business. Communication between the showroom, customer service, and the warehouse is nonexistent. I will never purchase anything from this company again and will spread the word about our experience. Getting new furniture in your home should be exciting, instead this has been one of the most stressful parts of the home buying process. Never again. read more

Shopping for furniture is so stressful but Nick @ the Ashley's was great. He was very helpful & knowledgeable about the products sold in the store & was very attentive to my budget & needs. It actually took two visits to the store to make up my mind. His patience & kindness was very much appreciated. He went over and above to ensure that I was happy & satisfied. I'd definitely refer friends & family as my experience was worth writing a review to share with others. read more

I ordered a kitchen table set and 6 chairs. Upon delivery I thought the table was wobbly and just thought that the legs were loose. I accepted delivery and was able to tighten the bolts where the legs attach to the table. Later I discovered the legs were still loose and thought they just loosened on their own. After further examination I discovered that each leg should have been secured with two bolts each and not the one bolt that was installed. First I called their customer service number and spoke to "Nick". Nick said I needed to take photos, email them to him, and he would rectify the situation. About two weeks later and several unanswered phone calls, Nick didn't come through and the table was never fixed. Next, I went to the Freehold Store which was part of the same franchise. I was told that they could not help me and I would have to return to the Eatontown Store because that is where I bought it. Thanks for the help. I returned to the Eatontown Store and spoke with the manager Michelle. Michelle spoke with one of their technicians that was working and he was able to locate and gave me four bolts which he thought would fit the table. They were helpful and professional but pretty much told me to "fix it yourself." I was dissatisfied that this was the fix and that I wasn't sure if the bolts would match the existing ones or even fit. Michelle said that she would order eight new bolts and mail them to my residence so that the table would be right. The replacement bolts never arrived. The bolts I was given fit the table, but I could have gone to my local hardware store and bought the bolts. New furniture should come complete and not been Frankenstein'ed together. The furniture came with a one year warranty which was not honored. Needless to say I will never shop an Ashley Furniture Store again. read more

The first time I walked in, the lady who greeted us wasn't the friendliest or most helpful. But we just went there to look around and get an idea of what we wanted. The next day, we returned to purchase a sofa and Ron greeted us at the door. He was MUCH friendlier and extremely helpful. He went above and beyond and answered all of our questions very clearly. I'd go back to Ashley Furniture in the future! read more

We stopped here as a last stop after going to 4 other mattress retailers when looking for a new mattress. Katie B. was very knowledgeable and patient with us and helped us find the perfect mattress that both fit our individual needs and our price range. She did not make us feel pressured whatsoever. Katie made the experience much less stressful. She was great! Mark the sales manager was friendly, informative and helpful as well. Overall a great experience!! read more

The customer service at this location is horrible. Katherine Johnson is rude and she loves hanging up on you. The only person that you can talk to is Bill. Guest services are just as impossible to speak with. Calling headquarters is also a waste of time. When you speak to any manager besides Bill. It's like silence you explain the issues and they always say I call you back and you end up calling them back. You seriously deal with incompetence at this store. This was my first and last experience with this furniture company. Never again. It's just a constant headache and honestly its frustrating trying to get anywhere with them. They are all morons. read more