I ordered my daughter a bedroom bunk bed and dresser set 12 weeks ago which was supposed to be delivered today. I was told the ladder and top rails would be back ordered another few weeks even though the order was placed weeks ago. I said it was fine and to bring what they had as my daughter has been waiting patiently for her new bunk bed. The arrived today with NO BUNKBED! When I called they told me the bed was now delayed and to expect a call in a few days. I am furious and now trying to explain to my 2.5 year old why her big girl bed is still not here. This isn't the first time I've had delivery issues with Ashley, and to be honest I am not sure why I thought buying from them a second time would be any different. Update: just got another call that the furniture is delayed yet again. Unacceptable! read more

We bought a queen size bed from the store, it looked great in their showroom but when we got it delivered it was awful! The fabric was damaged and not able to fix it. They won't do a refund either. That's the company's policy. And they sent 2 people on 2 different occasions to inspect the bed, took their own pictures but couldn't fix it. So disappointed and disgusted by the whole situation. After 7 weeks, we are left with a defected bed and no refund. Left a complaint with the BBB, we'll see how that goes. read more

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This place has Zero customer service. I decided that I didn't want the $129 mattress cover and they would not refund an UNOPENED BOX. MANAGER SAID HE WOULD REFUND IF I HAD REFUSED DELIVERY!! What is the difference? After spending $3K on this bed now the ADJUSTABLE BASE STOPPED WORKING Called "customer service" they said to leave a message and they may get back within 2 days. Please Please go to Costo...like the manager said.."This isn't Costco!" Wow. This product is less than 2 months old. They did not provide ANY WARRANTY card as per the voice recording on the customer service line. Run from this store. Please don't do business with a company that has zero customer service. read more

Found a great couch at a good price. We bought it and was told they could not give us a date for when the couch would be delivered. Several weeks went by and finally they gave us the date it would arrive. Took the whole day and sat and waited for its arrival. It didn't come. So, we went through the process of getting our money back. Ended up getting a different couch at a different place that we were able to take home that day. Never again! Waste of time. Luckily, we hadn't hauled the old couch out yet. Hubby had a feeling that would happen. On a brighter note, it was an easy process getting our money back. Not too much of a hassle. read more

Completely horrible company! They took our money, gave us a delivery confirmation, and then never came. When we called to ask where the furniture was they said they had no record of the delivery despite two text messages from Ashley stating otherwise. The wanted to rectify the problem by delivering in a couple weeks... My wife is 7 months pregnant, we have 2 boys under 4 and they think US sitting on the floor for 2 weeks is completely acceptable punishment for THEIR mistake! NEVER WILL HAVE MY BUSINESS AGAIN! OR ANYONE WITHIN EAR SHOT OF ME! read more

Good prices. Horrible service. I've never been treated so rudely as when I tried to buy a chair from this outfit. I asked why they didn't haul away the old chair when other furniture stores do. The young blonde gal with the attitude told me to go some place else if I didn't like their policies All this AFTER I said I wanted to buy the chair. She already had a sale so why be rude now. Ashley lost an $800 sale and she lost her commission. Go figure! read more

I hate to give bad reviews, but my experience with this Ashley location went from good, to bad, to horrible, to outrage!! Style/selection: Good Price: Expensive Sales Team: Darnel was Great Front Desk Staff: Horrible Pickup/Delivery: Horrible Product Condition: Horrible Customer Service Line: Horrible Issues: Front desk girl was sour and rude during completion of our order/payment. Product didn't arrive in time for the date set for pick up, twice! When it finally did arrive we didn't get a call. **WHEN I CAME TO PICK IT UP THEY WOULDN'T LET ME SEE MY FURNITURE UNTIL I SIGNED A RELEASE SAYING IT WAS IN GOOD CONDITION.** Tip - Don't trust them saying its just a formality, they can screw you with that document. During pick up there was only one guy there instead of two to load it up, so I had to help pick up this heavy stuff and messed up my back. ( I'm a five foot, 120lb girl) It's part of the required pick up contract that they load it, for liability, etc. Once got it home and in house unwrapped all plastic, cardboard etc, and all four pieces were damaged, couch, loveseat, chair, and ottoman. Large gouges in the leather, areas that look like had previously been really damaged and had been badly repaired. I expected new furniture! Over the course of four months I bargaining with these guys. *They refused to give my money back. *They wouldn't come get the pieces I had to rent a flat bed again, get help to load them all up and drive the hour and a half drive to there store to drop them off. *They kept coming up with excuses when the quoted replacement pieces were to arrive to there store and never arrived having me wait more months. *Were supposed to send out a tech to switch out the damaged legs on the couch and automan....to this day ( no tech guy has called or came by. *Bought the $800 dollar warranty and still haven't recieved the paperwork. I will never shop here again, and I warn anyone I can about them. read more

Great patio furniture. We got a great price for excellent quality patio set. The delivery was on time and set it all up perfectly. Removed all paper and boxes. read more

Ashley Store - Furniture Stores Near Me - Burlington, Washington

Purchased over 20,000.00 in furniture to have them change the date of delivery. I don't think so. I'll never order your crappy furniture again. The staff in store was wonderful friendly staff. Check your stuff before they leave the delivery. That's all I can say. Our account is now closed and we will not purchase from Ashley furniture again. read more

ZERO STARS!!! This store has yet to refund me $2,400 it has been over a month! DO NOT go in there or buy a thing!!! Worst case of horrible business professionalism.. I mean the worst! I wish i would have researched them before buying anything! Trust me DO NOT give them your hard earned money... I can not get anywhere with getting my refund.. I have filed a complaint with the BBB. I guess i am going to have to take them to small claims.. This store is owner owned.. not a corporation.. so they do not stand behind the management and how they do business. I am so mad!!!!!! read more

After my original review of Ashley furniture on 1/10/18, I was contacted by customer service. I have to say, they just don't care about their customers. This person tried to tell me that they had changed their company policy about having more than 1 person available to approve credits, so customers would get that information within 10 minutes. Really!!? They must have changed sometime this month, because at the time of my review, it hadn't changed! She wasn't sure when it was changed. I just don't buy her statement. I had let her know that we had made a purchase on an item we didn't really want, just to use the credit we finally got, and I would gladly return it, if she would credit my original credit card (which is what I was told would happen to begin with). She looked at my account and said because it was the Montage credit that was taken, she couldn't do that, but offered me $150.00 store credit. Why would I take store credit again, which was the problem to begin with? I will NOT but another stick of furniture from this company. Just FYI they pay their sales people strictly commission, and this is why they tell you what ever to get that sale, and get their commission. It's as simple as that! read more

We shopped at this store In 2012 and purchased a leather living room set for a formal living room. Over time we had question about furniture insurance we bought and found out what the store personnel at that time told us were nothing but lies. Fast forward to 2017 we put some of the formal living room set into service about 4 months ago, low and behold the leather started flacking off. Turns out it isn't real leather, another lie by the then personnel. We call Ashley and find out we get a refund. We go to the Burlington store and told personel of our displeasure from 2013 situation. Current management made things right, gave extra discount percentage, and we will get a store credit for the cost of the furniture insurance from the 2013 purchase we never used. thanks Michelle B. And current store manager, we now have faith in the Burlington store again. The whole expeience was AWESOME and EXCELLANT! read more

Had my scheduled delivery appointment canceled because the bed frame wasn't in. Once I had a look at my calendar I called back to set up a new delivery time, and I'm still on hold. 33 minute hold so far just to reschedule. Another typical big business that drops their customer service once they've got your money. But of course there are like 10 sales people ready to pounce when you walk into the place *** Updated 4/3/19 in response to below comment from Ashley. Yes, Ashley Furniture did reach out to me via Yelp and did eventually fulfill my order. But they called me 20 minutes before my second scheduled delivery to tell me again that they had the mattress but not the frame. So I had a mattress I couldn't use and with even less notice than the first scheduled appointment, 20 minutes! I had already cleared out my room and taken apart my old bed frame in preparation for my delivery and ended up with just a mattress on the floor for two more weeks before they could deliver the frame (3rd scheduled delivery). The only way I could get any help was complaining on Yelp and even that help sucked. I will NEVER shop Ashley Furniture again. read more

Almost a week later and the delivery was pushed back from 8am to 1 pm then finally to 8pm. When they arrived and started putting it together the bottom part with the drawers was broken. I did not accept it and they packed it back up and left. I have been waiting for my correct bed since June! I don't know why it has taken so long for something so simple. I will probably have to wait another month for the next delivery. I will never buy another thing from Ashley Furniture. read more

I purchased a simple picture on October 24th 2020. They said it would be delivered the following week. It is now December 23rd and still no picture. I finally called and told them to refund my purchase. They said but it's at the warehouse and scheduled to be delivered on the 24th of December. I told them, " I have called 3 separate times because no one contacts me, on all 3 calls I was given a new ship date so I don't really trust this anymore, I took 2 days off from work to receive this picture and twice I sat around my house with no notifications and no delivery" she agreed this was not ok and said she would refund and cancel my order. Now I just have to wait 2 weeks to get my money back. Worst business ever. Wish I would never have wasted so much time with this company. read more

If you can purchase furniture anywhere else, do it! Build your own if you have to! Delivery takes MONTHS, and when furniture finally arrives, it's damaged. Furniture buying experience from hell! read more

So far the Service is horrible. First sofa arrived as scheduled in correct color but the delivery time was changed multiple times. They arrived 30 minutes earlier and had to wait for someone to be at the house for that reason. My second sofa (different date) i received a sofa in Red when i clearly and multiple times requested brown. Delivery crew was kind and helpful. They asked me to make a statement on their delivery tablet. I did. The crew said someone would call me that day to set up an exchange. Three days later... no phone call so i decided to call the showroom. I was reassured i did order the brown sofa. That they would fix this issue asap. Now im told the sofa is discontinued in brown. I ordered my sofa on feb. 16th I believe. ... today us Mar. 11th How does this happen? I feel im being lied to.... but by who?. Did the sales associate know it wasnt available in brown and wanted a sale anyway? Still no date for an exchange. I was told they can get me a brown although i was also told it was discontinued in brown. Ive ony purchased furniture from JR here in WA. There service also was horrible. I expected better from this company but will never shop here again. I eventually asked for removal of the sofa and a full refund. They called me after 4 attempts/lies on delivery mishaps and said they could deliver the sofa after may 7th. A full 3 months after my purchase date. Not acceptable. Horrible customer service. No not purchase here UNLESS you are taking it home same day? read more

Ashley Store - Ordered Brown.... which i repeatedly confirmed with sales associate. Red was delivered. - Furniture Stores Near Me - Burlington, Washington

We had a great experience in store, Matan was very helpful and patient with my husband and I as we shopped. We bought two rugs that were clearance so we had to take the floor models, and Matan moved all the furniture off of them, rolled them up and took them to our car for us. We ordered a sectional couch that was 25% off, delivery did end up getting delayed by about 5 days from what we were told in store, but when it did get here the delivery guys had it unwrapped, set up and they were out the door in about 10 minutes. Overall good experience other than the delayed delivery date. read more

Purchasing and ordering in store and on line was a smooth process; however, when it comes to returning items, the process is arduous. I spent an hour on the phone, with holds and multiple transfers. With this; I won't order from Ashley Furniture in the future and will make sure that I foreworn friends and family how difficult and time consuming the process is; as well as post on all social medias with regards. read more

Update: my last piece of furniture arrived in the store just as quoted and it was very fast! I was quite surprised! The first 3 pieces took about 7 weeks to arrive at a store 2-3 hours away, but the last piece arrived in about 4-5 days and it was at the store I ordered it from (only about 45mins away)! Because of this I have given them an additional star (total of 4 because of the long wait in the beginning). This was not over all a bad experience. My only suggestion from this point forward would be to have a good understanding of when to expect your furniture and I was told paying a little more for delivery can get you your furniture faster. read more

I would recommend never shopping at Ashley Furniture. My significant other and myself shopped here recently and made a purchase of over $2,500 and had it set up to be delivered on 07/31/18. We also ordered some lamps in that we were going to pick up from this store about a week after that. The 31st rolled around and we sat and waited around until late afternoon. We decided to call the store and see if they had a rough estimate on when it would be delivered, and they told us that one of their employees mad a mistake and we would not be getting our order on the day they promised it would be delivered. I honestly understand that people made mistakes, but the lease they should've have done is give us a call to tell us that we would not be getting our delivery, so we weren't just waiting at the house all day. At that point I requested to speak to a manager, I was told that she was too busy to speak to me at the moment but would be sure to have her call me back within a short time, so I could talk to her. I waited a few hours and decided to call back. The manager said she just had no time to speak and would try to get back to us when she had time. At this point I am a bit irritated because no one has communicated what the issue was or even when I would receive my product. I requested to have my information sent to a regional manager, so I could talk to them instead. I was told that they would send my information on up and that I should be contacted within a couple days. I finally got an automated call a couple days later saying that my items would be delivered they next day (08/03/18) but I had heard nothing from customer service or a manager. Later that evening I got a call from customer service stating that they just wanted to confirm that I saw my delivery was going to get to me. I told them some of the issues I was having with they store and basically the CSR just blamed the store and couldn't really do much except transfer me to the store to talk to them. I requested again to have a regional manager get in touch with me and again I was told my information would be passed up and that someone would contact me within a couple days. The CSR also said that someone would follow up with me on the day of delivery to make sure I received everything alright. I never did get that phone call. I called customer service again and requested to have the shipping charge removed due to the shipment not arriving the day it was promised. The CSR responded that they would absolutely do that (they didn't, by the way) I was supposed to get a call when my lamps came in, no one ever called. I finally called two days ago (08/18/18) and was basically told, "Whoops, yeah we forgot." The way that Ashley Furniture treats their customers is simply appalling and I will make sure to let any potential customers aware of this. Never shop here. It's not worth it. Also, you can find their exact products for pretty much half they price sold my other companies, with free shipping, financing and much better customer service. read more

Awful. Had to buy a new couch due to losing the use of my legs and being very ill. I wanted somewhere to rest and still be with my family. Initial delivery was great timing. However the chase lounge, aka the pice I needed, was broken upon arrival. I was never scheduled for a re delivery. Now it is going to be delivered after thanksgiving. Which means I will miss out on our families dinner. This delivery is weeks after the initial delivery. I had to contact you. Your staff didn't even care. I called and complained and had them compensate me. They did for the delivery charge. That's it. A drop in the bucket for how much I paid (fully) on the entire couch. Nothing can buy that time with my family. Thanks for that. read more

I had the worst customer service experience at this furniture store. It took at least 25 minutes for someone to even say hi to us. Once we were helped, the woman made a comment about how she didn't like the bed frame we were looking at. She then told us that it was their lowest quality furniture at the lowest price bracket (awesome sales pitch.) When we were passed off to someone different, she was very friendly but was incredibly slow on the computer and instead of having us wait in a chair or office she made us stand around waiting for her to find the product we wanted. I told her several times that the online price I found was cheaper than what she was giving me, and there was nothing done about it. I was so frustrated, I just told her I would order it online myself and left. It's a bummer that we were the ideal customer, knowing exactly what we wanted and willing to pay cash, and they totally blew it with inexistent then slow customer service. read more

They made everything work out. Thank you. I forgot to update my review from the past.

Twice we have purchased items from this store and twice the delivery date that was told to us from the salesperson was not met. The first time in November 2016, we purchased a new bed and mattress for the master and a new bed and mattress for our daughters room. The delivery date that was told to us was a few weeks later. The delivery truck showed up 3 hours after the time they called and said they would be here and missing our daughters bed frame. We called the store to figure out what happened and the said that there was a mix up with availability and they would reschedule the delivery (after the new year). Finally we received our daughters bed frame a two months after we bought it. Most recently, we purchased a sofa, ottoman, two end tables and a coffee table and was promised December 5th as a delivery date. Dec. 5th comes and the delivery people show up with the two end tables, ottoman and coffee table, NO SOFA!!! So my wife calls the store only to find out that the sofa was marked to have been put on the delivery truck and processed as such. I just got off of the phone with corporate and the lady that I spoke to informed me that the salespeople do not have full access to the warehouse inventory therefore the dates they tell people may or may not be right. So now we wait another week for our sofa to show up. I don't know what kind of business these people believe they are running, but they need to figure out how to give customers the right dates for delivery and not just some random date. The salesperson on both occasions was more than helpful with all of our questions in the store, the issue is with the communication (or lack thereof) from the warehouse or processing side. read more

I wish I could give 0 stars! We purchased a mattress at the Burlington store a little less than 3 years ago. We bought everything they told us to buy to 'protect' the mattress and therefor not void our warranty. Every few months we take off the waterproof protective cover to wash and that's when we noticed the bottom of our mattress has mildew all over it! We then took off the mattress cover to wash and there was so much mildew that we now no longer have a mattress. This is where it gets frustrating, we call the warranty and they tell us we have to call the store. The store then says that we have to call the manufactures. It has been a lot of nope, we don't handle this and call someone else. If Ashley's Furniture can't stand by their products why are they pushing so hard for the add on sales that don't do crap. We paid $6,000 for a mattress and adjustable base, so I'm extremely disappointed in how they are dealing with this! Customer services is a joke and I'll never shop there again UPDATE: I have called multiple times and 21 days later, over 6 hours on the phone, and still the issue isn't resolved! Ashely Furniture, it's funny you say you can't find us as a customer when we've been shopping there for 5 years. I can post all my receipts on her to prove it if you like :) read more

Ashley can't possibly continue to blame their poor services on COVID. We've had so many issues trying to obtain our bed set that I really wish we would've cancelled. The delivery dates are constantly changing by weeks to months. Due to this I called to cancel and the manager offered a $100 refund and we were also advised we'd get our furniture on time- so I didn't cancel. We received the bed in one shipment and the nightstands and dresser were supposed to be delivered on another day (but together). The day comes and we only have our night stands. I called the customer service line and they're useless. They truly don't care whatsoever. The response I got was "you'll get it when it arrives." I called the local store and they didn't know. I asked them, "can you give me a concrete answer on when we will receive this item?" & they responded NOT REALLY. Please, don't give your money to this company. Buy elsewhere from a company that's honest about their delivery times. read more

We went in to get my mom a new dinning room table and chairs today and just window shop for my little family and we were greeted by Annette she was Amazing! She helped guide us to some great tables to help us with what we were looking for. We ended up getting a big new table, 4 chairs a bench, 4 bar stools and a decorative table. Very happy with everything we purchased and felt no pressure to make us purchase anything. We will be back in July to get lots of more furniture from Annette!!! read more

Please read!! This store is about getting you to buy something, anything! Don't bother telling the sales staff your just looking. They will be on you like glue, regardless! Picked out a sofa and matching chair that said in stock on the card next to them. After scheduling delivery I was called two days before to inform me that the chair wouldn't be available till the 12th. I asked instead of doing a split delivery can we just deliver at the same time. I was told if I didn't do a split delivery the sofa I ordered would go to the first person who bought it. So I said fine do the split delivery. After taking the day off for the sofa delivery was called one hour before that the sofa was not available wouldn't be available till the 14th. I called the store and asked to speak with the manager. Never called me back. Two hours later I called back and was passed off to the CSR. The manager is spineless and won't take your call if you have a problem. Cancelled my order and got a full refund. Skip this trash and buy local. read more

Great sales people and store experience. That is where it ends. Delivery is horrible!! Schedule is weeks out then not everything shows up in which you don't find out till they are in your driveway. They are supposed to call 30 minutes in advance of arrival and they either change the time or just don't show until hours late. Missing items finally scheduled for delivery after multiple phone calls. Delivery between 8am and 10am. Then at 9:30 am the day of we get a call to reschedule between 4pm and 6pm or cancel and reschedule. Terrible don't buy from them!!! read more

The literal worst customer service experience of your life awaits you at Ashley. We ordered a bed and it was delivered fine. It looked completely different than the online photo so we initiated a return. From there, we've been given the run around about pickup of the old bed. We had delivery guys deliver a new bed and break it upon assembly. They won't help us at all. We're sitting with two beds in our house that we do not want. Each phone call is a 45min-60min wait and they often just drop the call. NO HELP WHATSOEVER. They say one thing and the opposite happens. There is no escalation process and we have not received our refund nor a new bed. STAY FAR FAR AWAY. Pay a little more for west elm and save yourself the headache. read more

The staff in the store was great but the delivery is a nightmare. My bed frames have been cancelled three times it has been over a month of sleeping on the floor and they still are not even close to being in. The distribution center was zero help said she has no control. Never again. read more

Got a great deal, worked with a great sales person - Matan. Furniture was delivered on time and by courteous movers. The tables were pretty dusty when delivered, but everything was in great shape otherwise and the experience was great. We drove up to Burlington from Bothell and it is so relaxing to go somewhere that isn't jam packed or surrounded by traffic. Their sales approach was also much less high pressure than some other places we looked and Matan provided a lot of good information that helped us get the best price, schedule things, and get the perfect furniture. read more

Just got our furniture delivered, and as the delivery men were driving in they took out 4 wires that had cable and phone. We called Ashley furniture to let them know, the told us to call 911. We call 911, fireman come and inspect, and tell us to call wave to come fix the wires. The wires are blocking our driveway so we cannot leave. I call Ashley furniture again to ask how the wires are going to get paid for and what the next step is, the lady says she will talk to her manager and get right back at us, never heard back. In the meantime I have to sit on the phone with wave for over and hour and fight to have someone come out and pull the wires up so I can fit my car under it. It was a disaster. The men driving the truck were very apologetic and friendly, and our furniture was great, but communication needs to be worked on, especially in a situation like this. read more

Ashley Store - Furniture Stores Near Me - Burlington, Washington

I'm kicking myself that I didn't find these reviews earlier. I've made several attempts to reconcile things with this store via email as well as on the phone with a manager to no avail so I thought I'd come here to share my experience. My husband and I purchased a living room set on 9/1/14. The home is a vacation home and so before purchasing we made it very clear that we don't live there, so we need to coordinate with a friend to let the delivery guys in. Sure, no problem, I'll be able to schedule a date and time that's convenient. I could not have possibly been told a bigger lie. The first delivery date was set for 9/11 between 2:30-5:30 PM. I told them that I could only do a time window earlier in the day or would need to reschedule for a different day, so we pushed back to 9/18 and asked if I could request an earlier delivery. They said they'd make a note of that, but then scheduled the next delivery for between 2:30-5:30 PM again. Fortunately I was able to find someone else to let them into my house. We did NOT receive a call 30 minutes prior to delivery as promised, they showed up 30 minutes later than the latest possible time, and upon arrival they informed us that one of the pieces was back-ordered. We were not notified of that at all by anyone prior to the delivery. They rescheduled the delivery of the remaining piece for today, 9/25. The delivery was originally scheduled for between 3:30-6:30 and said that I would be the last delivery of the day, so once again I had to inconvenience a friend to meet them at my house. My friend worked until 3:30 so I figured it would be perfect - until I got a call that they were running 90 minutes EARLY and were about to come to my house when nobody was there to greet them. My friend was still working so now we have to reschedule again for next Saturday, 10/4 - more than a month after we purchased the set. I absolutely never would have purchased this set with me living out of town if I had been told truthfully that I wouldn't have any control over the times of delivery. Also, if I had been notified of the backordered item ahead of time, I would have delayed everything so we would only have to do one delivery day. In addition to the hellacious delivery issues, I feel completely duped about the "Montage 5-year Protection Plan". My sales associate, I believe his name was Matan, told us that it would cover ANY AND ALL damage/scratches/stains that the furniture would incur. When I said I wasn't interested, he strongly pushed the fact that if we didn't make a claim, we would get a full refund of the protection plan's cost. We decided to go forward with the purchase knowing that, but after signing and paying, he presented us with the fine print showing that you don't get a refund, only a store credit to get MORE Ashley furniture that I probably will never have delivered! In addition, all the reviews I've read since state that the plan covers virtually nothing. Fantastic. Really looking forward to that. Everything I've written here I've also put in writing to this store more than a week ago. All I want is some type of apology, recognition that they haven't done a good job, and perhaps a refund of the delivery fee since it's been a debacle and huge inconvenience to several of my friends in addition to myself. Perhaps they'll see it here and reply, but I won't hold my breath! read more

We have been customers at Ashley furniture since 2016, we purchased an entire bedroom set, a dining room and a living room. The quality of the couch is terrible, after only a couple of years the couch and love seat are breaking down, would not buy that again. We have never had any issues until our last purchase which was at the beginning of March 2020. We went to the newly open Lynnwood store in Washington State, we purchased a TV console that was scheduled to be delivered March 13th. The console was delivered as promised but was damaged. The delivery driver took it back and before leaving called a 800 number to let them know that the stand was defective and I would be sending it back. The customer service department then called me and mentioned that they would send someone to fix the shelves that were scratched, I told them no unless I was given a discount on the console. He argued with me and told me that if I were buying a new car it would not be perfect either. I was irritate as he kept arguing with me. I told the driver to take the console back and told the customer service employee on the phone to issue me a refund and put me thru his supervisor, he put me on hold for over 20 minutes, no one ever picked up. Since March 13th I have called their 800 number 5 times trying to get a refund. The Lynnwood store is closed because of the Corona virus so I can't go there. I have been told so many different stories, the last time was my complain was going to be escalated and I would received a call within 48 hours, it has been 4 days and guess what, no calls. I will call my bank today and dispute the charges on my credit card. I have never heard of a store that won't give you a refund after you return and item. As I said at the beginning I have purchased a house full of furniture from them, I will not recommend them to anyone. Extremely dissatisfied customer. Buyers be aware. read more

I'm really sorry to have to give them such an abysmal review. I have had some of the associates give me decent customer service, but they are few and far between and they never seem to stick around for long. For the most part, the furniture that you SIT on isn't horrible quality, but everything in their store is made with the cheapest materials possible. Every piece that I have bought there has required extensive repairs and anything which required assembly was missing several parts or improperly cut. Their delivery personnel are extremely unprofessional and habitually late. Several of the repairs I have had to conduct were a direct result of delivery driver incompetence. Despite all these quality control issues, my main objection was and is with the in-store service. Recently, I was inquired if they had any pieces that were made with ACTUAL wood and the sales person proceeded to insult me, saying that his particle board was, in fact, SUPERIOR to real wood and that I would be wasting my time to look elsewhere because -direct quote here- "only an idiot would even build with solid wood." Having recently purchased SEVERAL solid wood pieces, I know this to be untrue, and when I informed him of this, he insulted me further, AGAIN falsely asserting that particle-board was a superior substance. His dumbassery aside, I have found that almost EVERY Item sold in their store can be found for a lower price at any of a variety of retailers including Target and Fred Meyers (their service personnel at least have the courtesy to admit that they know nothing about the products in their care). It is also worth noting that their advertised "in-house financing" is run through "Rent-a-Center." With which Ashley seems to be closely affiliated. Short version: 1: Service personnel are terrible, pushy, arrogant, and poorly informed 2: Furniture is inferior-grade at best 3: If you're looking for cheap, poorly constructed imported furniture, try IKEA, Fred Myers, or Target, but stay the hell away from this store read more

I bought a living room set through them and loved it. But the day after it was delivered I sat in the chair and I felt a spring pop under me. Which would be understandable if I was a large person but not a 160 lbs man! Anyway when i flipped the chair over i realized that indeed a spring had popped through the bottom felt had already been torn and covered by tape to keep it from hanging down. The chair was literally a day old. Called up ole Ashley and they said there was nothing they could do because i didn't report it to the delivery men the day of delivery. ASHLEY FURNITURE IN BURLINGTON WA... YOU CAN SUCK IT!!! read more

UPDATE - sadly the customer service rep I thought was good never called me back and while on my business trip two days after the last failed delivery I got a text saying my delivery would be there in 30 min - THEY NEVER scheduled this delivery with me of a bed that was supposedly out of stock and wouldn't be in for a while. I have called, emailed, called corporate to complain, I just want my money back at this point. read more

We went to Ashley in Burlington WA to look for patio furniture but they didn't have any in stock. We looked through their catalog and found a set we liked, the Moresdale, so we ordered it. It had a table, four side chairs and two swivel rocking chairs. Alex helped us order a coordinating umbrella and was very helpful. We paid to have the set put together on our deck. The delivery guys arrived on time, put the table together and the chairs, put on the cushions and cleaned up everything. We are happy with the set and feel it is a good quality for the price. This is the only purchase we have made from Ashley furniture. read more