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Ashley HomeStore

2.4 (114 reviews)
Closed 10:00 am - 7:00 pm
Updated 1 month ago

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2 years ago

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2 months ago

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1 year ago

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1 year ago

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2 years ago

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2 years ago

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2 years ago

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3 years ago

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2 years ago

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4 years ago

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4 years ago

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1 year ago

company refuses to honor 30 day on mattresses, salesmen outright lie to keep you from being able to use it. do not buy from them.

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2 years ago

Kylie is awesome! Very knowledgeable and a great help. Got us everything we needed for our living and dining room!

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4 years ago

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2 years ago

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3 years ago

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2 years ago

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2 years ago

Thanks to James,for making our buying experience. Got a complete living room set at a great price. Beat all other stores prices.

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2 years ago

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2 years ago

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6 years ago

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6 years ago

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4 years ago

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8 years ago

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4 years ago

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4 years ago

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4 years ago

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3 years ago

Got a nice table that was delivered ahead of schedule! 10/10

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4 years ago

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7 years ago

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6 years ago

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4 years ago

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6 years ago

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4 years ago

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4 years ago

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Review Highlights - Ashley HomeStore

Kem was helpful in keeping us informed of the status of the order and eventually supervisor Tom personally kept in touch due to continued delays.

Mentioned in 3 reviews

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Kelly's Furniture and Lighting - Kelly's Logo

Kelly's Furniture and Lighting

3.9(12 reviews)
0.1 mi

Went to get some lamps and Matthew was a great help. Very knowledgeable, professional and kind…read more Have sent family and friends in to buy after this wonderful experience.

If you don't live in Salem, OR don't buy from them. In…read moresummary: I waited 3 months. I was forgotten about the day of my delivery. Had to demand a refund for them to not reschedule my delivery and make it "work". My new floor was damaged. Had to call them about that, spoke to Bobette. Was told that they would fix my floors, and "Alex" would reach out. It's been 2 weeks and no one has called me or left a voicemail. The reason I say don't buy from them unless you live is Salem is because I live 45 minutes away from my door to their door and that was "too far away". After they got my couch it stayed at their warehouse for 5 more weeks. They didn't care about delivering it me, they didn't care about my home. Kelly's furniture is unethical, unprofessional and disrespectful. Here is the full narrative if you care to know more. In October of 2024 my wife and I purchased our Stanton sectional from Kelly's Furniture. We paid cash up front. It was communicated to us that it would take six to eight weeks before the sectional would be ready for delivery. All this is understandable. My issues began on exacting eight weeks from my purchased date. I called Kelly's Furniture to ask for an update. I was told that the couch just arrived. At that it "needed to be prepped" before it could be delivered. That being said, it missed the delivery window. That there is only a one time a month that Kelly's Furniture delivers to the "Coast". I live 45 minutes from Kelly's Furniture. I was told that I would have to wait five more weeks until delivery on January 14th, 2025. After the Holidays on January 7th, 2025 I called Kelly's Furniture to confirm that the delivery date was the 14th. Jake, who I would have more conversation later, informed me that I would get a text message and a phone call on January 13th, 2025. On that Monday, 01/13/2025, I received a text message that confirmed my delivery time: 8:45 to 11:45. I then got a phone call that told me to "press one" to confirm my delivery time. I then, pressed one. On January 14th, 2025 I waited until 11:00 to call Kelly's Furniture. Jake answered. After much confusion and with Jake having to call me back. I was told that the sectional was never put on the truck and that we would have to reschedule. Now I don't like having to be this kind of person, how I felt that I jumped through every hoop that Kelly's told me that I had to. I then triple check to make sure that the sectional would be delivered to my house that day. I told Jake that I will not be rescheduling, and I will be asking for a refund if the sectional isn't delivered to my house today. Jake then told me that he would have to call me back again. When Jake called me back, I was told that a team would be bring the sectional to my home between 2:00pm and 2:30pm. I said that I would be in a work meeting and that the front door was unlocked, and they could go through the garage door if they needed to. After my meeting I drove home at 3:00pm, expecting a sectional in my living room. Unfortunately, there was no sectional in my home. I waited until 3:30pm to call Kelly's Furniture for an update. This meaning I now wanted to be home when they arrived, and I wanted to know where my sectional was. There was no answer, I left a voicemail. I then had to return to work. At 4:00pm I called again, no answer. I left a voicemail. It was started to feel like my calls had been blocked. I called again at 4:30pm. No answer. I had my wife call and Jake immediately answered. There is your proof. I went home at 5:00pm and not expecting a sectional in my home I was surprised to see one. But the excitement was short lived when I looked down in front of the doorway to see a gash in my floor. This home is brand new I'm the first owner. My sock caught on the floor as if a nail was sticking up. I had to, with a razor, shave the top off so it was flat all along the scrap. And push down a corner that was delaminating. Still no response from Kelly's Furniture on the repair.

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Kelly's Furniture and Lighting - Extensive selection - take home today

Extensive selection - take home today

Kelly's Furniture and Lighting - Interior of store - take home today

Interior of store - take home today

Kelly's Furniture and Lighting - Storefront

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Ashley HomeStore - furniture - Updated May 2026

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