Service here is more than what was expected. We just stopped in to browse but they have great deals and were more than helpful in answering all our questions. We left with a great bike for a great price. read more

Look, I don't like to leave negative reviews, in fact I think this may be the second one I've ever written, but their prices are insane. $220+ to change a tube, an oil change, and new plugs. All in all if I bought the parts myself ~$30 and an hour total time for someone who knows what they're doing. They claim it took like 3 hours to do, but they're only charging me for 2 at $85/hr. I will say that Dewy did an excellent job on the bike and even cleaned it up really well. I would just be warned that they charge so much per hour including oil changes. read more

Great service, went above and beyond. Would recommend to anyone. Rick provides a top shelf experience with sales, service and parts. Thanks for all your help, will definitely be coming back. read more

I had a interaction with the young guy with long hair at the parts desk today, which will keep me from ever spending a dime. A very childish back and forth, and he just needed to get the last word in. I needed a new tire put on my wheel and they couldn't do it because it was against policy. I get that, but I had tried to get this particular tire from them and they couldn't get it. They sale the tire, but it was out of stock. First the kid told me they couldn't do it because they don't know how good the tire is, even though they sell the tire. Next he told me that they wouldn't because they didn't make any money off it. I wasn't trying to get it done for free so they would have the install charge, and the price of a tube. He even told me that he could argue with me all day if I wanted because he was on the clock and getting paid for it. Never said it was company policy, just gave me those excuses. I had ordered a part off them and I was just checking to see if it was there while I dropped the tire off. Low and behold it was. No telling how long it had been there, because I got no phone call telling me it was in. I just took a chance. So after the horrible customer service, I went to my car and thought about how the owner should know about it. I called in there and the rude kid answered the phone. He said, that he was the one that I had the interaction with and he would leave a message for the owner. I said, "Good, can't wait to talk to him." Then he said "I can't either, geeze dude!" And then hung up on me. Never got that phone call. So at the end of the day, I called back and eventually got a hold of Rick. He literally sounded like I was annoying him by just speaking to him. Made every excuse in the book for his employees piss poor customer service. The other parts guy is top notch. I would deal with him a million times if he would leave there. But they won't get another dime off me just because of the customer service. And of course I'll warn all my biker buddies as well. read more

Destroyed a new fairing on my motorcycle by torquing the nylon frame slider into the fairing AND created additional damage to another fairing piece. They refuse to repair. After a warranty fairing replacement, my battery tender USB wasn't working -- simple fix, just remove the fairing and check the wiring for a short, right? WRONG. It was physically impossible to remove the fairing because the frame slider was rotated and curled into the plastic itself and torqued down to such a degree that it required a breaker-bar to loosen. So it just magically violated the laws of physics? It's impossible to remove in it's pinned position, so its clear that it wasn't put on like that... not to mention on close inspection you can see where the fairing isn't even properly aligned. In that event that it didn't fit, I would think it would be addressed then and there. Either it was or it wasn't. If it wasn't, the fairing was jammed on, which apparently snapped the tap on my front fairing OR it was corrected, which is why it was torqued to 200-odd foot lbs on a fastener installed with an inch-pound torque wrench ~10 ft/lbs. Sounds an awful lot like the later.. That bike has been meticulously maintained and garage kept since the day I bought it. I guess Kawasaki and/or small claims can take it from here. We'll see. I placed good faith in your dealership or my purchase and the warranty repair. I've not got a motorcycle with more damage than it started with. That's a shame. read more