I wanted to talk about my experience today on August 15, around 10:45 PM - 11 PM. This was my…read moreFIRST and LAST time to this Vons. I am an Uber eats driver and had a Shop & Delivery order at this Vons, basically how this works is I shop for other people who order to. I don't control what time I get the order. I got this around 10:30, accepted + driving time. I made it in and tried my best to shop as quick as I could! Again just doing my job, but it's hard when you're not familiar with the store (again this is my first time) so I struggled but still was literally RUNNING around to fulfill this order. A security guard came up to me saying "I don't mean to be rude, but they're not going to let you check out if you're past 11" understandable, I told him it was for an uber order and I was almost done, but I was just doing me job, he was understandable. Throughout my time shopping there (I believe the manager Miriam) was blasting over the intercom when the store was closing, causing me to stress out more while shopping. I was nearly done. I already felt guilty, but I was only doing the job assigned to me as fast and accurate as I could. I finally got down to 3 items around 11 Pm, just some produce.
HERE IS WHERE MY GUARDIAN ANGEL CAME IN! I'm so sorry if I butchered his name, but I believe it was Julian, or something similar, as the manager over the intercom was constantly saying "Julian the store is closed!" "JULIAN THE STORE IS CLOSED!". JULIAN, THE EMPLOYEE WAS THE ONLY GOOD THING IN THIS STORE. HE CAME OVER TO GLADLY HELP ME WITH MY LAST ITEMS. HE UNDERSTOOD I HAD A JOB. HE UNDERSTOOD IT WAS NOT MY FAULT. HE WAS HELPFUL AND KIND. PLEASE PROMOTE THIS MAN! PLEASE PROMOTE THIS MAN HE DESERVES IT! He said it's not like I had 20 items left, i only had 3 that he helped me with. He ushered me to self checkout but then came the worst part of the night
This supervisor (who I believe is named Miriam because that's what the receipt I got showed), was so incredibly rude. I'm sorry but if you're so rude to the point that you make someone cry, you shouldn't be working in a place where you have to interact with other people. She immediately scolded me, saying how "I'm only going to do this one time, the next time you do this I won't. I won't." Girl- this is my FIRST time here. What do you mean. I'm not going to even come back after this one. I already started apologizing to her, I felt guilty as it was, and I get why she was frustrated, but the way she verbally berated me is so unprofessional. She was rambling on and on while checking me out, making me feel bad despite trying to explain I was just doing my job, that I didn't deliberately try to stay late. She told me "next time don't accept the order".... Honey that's not how it works, just like you I'm also making a living. Just like you, I also get in trouble at my job, especially if I just don't accept the order or cancel mid order. Don't bombard me over it if you have a problem with it. At that point I started tearing up. She raised her voice at me during all this. Then she saw she made me cry and had the nerve, THE NERVE, to start saying "don't cry, I'm sorry I sound mean but I need to go home" WHICH is not true, as I found out by another employee that the supervisor actually leaves at 11:30, not 11, I was at checkout around 11:06. I don't know what her problem was. She's a grown 60 year old woman yelling at a 20 year old. You happy? Does making others feel bad for just doing their job make you happy? If so, get another line of work, or better yet retire. Don't work with people if you're going to behave that way at your grown age. I truly do apologize to all the other employees, I did not have intentions to stay past closing, and I was literally doing my best and actually running around the store to grab stuff.
And to Julian, (again I'm sorry if that wasn't your name. but you had a backpack on and were on your way out from work) thank you for helping me get the 6 limes and the 4 Roma tomatoes for the uber order I had. Thank you. I hope you get promoted and get recognition. And I'm sorry you work under a horrible supervisor. I hope she gets retrained, or relocated.