Subject: Concern Regarding Phone Call Received on Aug 11, 2025 from The Mint 425…read more Dear Greystar, This morning, I sent an email requesting a face-to-face meeting with Richard, the property manager at The Mint 425, to discuss my final account statement. Instead of a meeting, I received a phone call from Richard, during which he had Chianne on speaker phone. During the call, I attempted to express my concerns, but I quickly felt that the tone and comments directed toward me were unprofessional and inappropriate. I was particularly offended by the claim that I had never requested a move-out walk-through, which is not accurate. The conversation became confrontational, and I felt personally attacked by both Richard and Chianne. Due to the nature of the call and the way I was spoken to, I made it clear that I found the conversation inappropriate and unprofessional, and I chose to end the call. I am now requesting a call from Greystar upper Management for The Mint 425 to resolve the matter respectfully and professionally. Please let me know a suitable time to speak. Sincerely, Yolanda Jenkins

I wouldn't want to live any place else uptown Charlotte! we have the best management team, the…read moreperfect location and the best maintenance staff! I love The Mint 425! Sincerely, Phyllis Brooks

One of the best apartments I've lived in! Especially in Charlotte…read more Pros: -maintenance staff super responsible with fulfilling requests same day -leasing staff is very kind and eager to help -complex is cleaned frequently -friendly neighbors that say hello when u pass by them -gym is nice and not usually crowded - towing strictly enforced -gated community -modern kitchens -low crime rate on property Cons: - train horn and highway noises heard frequently - lack of parking (small parking spaces) -key fob entry doesn't always work -weed smell -homeless camp under bridge by parking lot -not safe to walk alone outside of complex

I toured this spot a few weeks ago. It was definitely the best bang for your buck, especially with…read morethe move in promotions (when I visited it was 12 weeks free and 99$ app/admin, instead of 225$, so a considerable savings). However the location is not ideal - nothing in the immediate vicinity except a super loud freeway, and the overall feel just didn't hit right...a little sterile, quiet (which is normally a good thing, but maybe here it just felt empty...), and also the hallways smelled funky. And I have a terrible nose, so if it's off to me, that's saying something! The leasing agent was nice and friendly though- that hasn't always been the case, definitely hit or miss with the agents! Ultimately I chose someplace more walkable and with a better community feel, even though CMF had the best prices especially for square footage.

I absolutely love living in Mosaic South End. From day one, the staff in this apartment community…read morehas been amazing. Alex Bayyat took me on the tour. He was super patient with me and made sure I got the best pricing available. He helped me throughout the application process and was very kind and professional. On move in day the office manager took excellent care of me. My unit is amazing. It has floor to ceiling windows so it is super bright in my apartment when I open the blinds. It has updated lighting, a huge garden tub and high countertop surfaces. They have many floor plan options to choose from so residence can select what's best for them. My one bedroom has a sunroom which I now conveniently use as my home office. Valet trash comes timely. I am most impressed with the communities office staff and maintenance staff. I had a few minor issues like a light bulb that needed to be changed, etc. and they sent someone to my unit to fix the problem immediately. The maintenance staff was also kind and very professionally. He was both quick and efficient with addressing all of me needs. I couldn't be happier with my new move to this community as the staff has truly made the difference. I do miss having a 24 hour clubhouse I can rent but the gym is always accessible and the pool has an amazing waterfall to make up for it. Love this place!

Mosaic South End is such a convenient community to everything! There are shops, restaurants, and…read morebreweries everywhere. The leasing staff is amazing, and for an older property, the upkeep is 10/10. They are always communicating with us, and have awesome resident events. I would take an older property with a bigger apartment and great people, over something brand new!

After reading the last review, I nearly changed my mind about touring the place. I'm glad I didn't!…read more I stopped in over the weekend for a tour and was taken care of by one of the managers, Samantha. She was professional, polite and a great resource for what to do in Charlotte. I'm still currently touring, I don't move into the area until September, but the Savoy is at the top of my list so far. Great storage space in the 2 bedroom unit I toured. Facilities are in good shape. Gated indoor parking is another plus. Proximity to a highway and uptown is great. There's a lot to like about this property. Go see Samantha...

I would strongly advise against renting at Savoy Apartments. The property is plagued by loud noise,…read moredrug activity, and frequent trash buildup. It feels unsafe and neglected. The management simply doesn't care. They ignore complaints, take forever to respond to maintenance requests, and do little to address the ongoing issues around the complex. There's a noticeable lack of proper tenant screening, which has contributed to a disruptive and sometimes concerning living environment. It's clear the focus here is on filling units, not building a safe community. If you're looking for a clean, safe, and respectful place to live--keep looking. Savoy is not it.

The Francis Apartments: Luxury Pricing Meets Third-World Living Conditions…read more If you're considering moving to The Francis Apartments -- let me save you the pain, frustration, and absolute embarrassment of calling this place "home." This isn't luxury living -- it's a case study in management failure. What You Actually Get: A glorified dog park wrapped in a poorly maintained building, managed by people who treat residents like an afterthought -- if they're even around at all. Leasing Office? Nonexistent. The leasing office is closed more than it's open. Need a guest parking pass? Be prepared to either stalk the property for staff or cough up $64 a day to park in your own garage. And if you do catch the leasing agent (especially the white female agent)? Expect gossip, oversharing of residents' personal business, and blatant admission that they care more about their "other property" down the street. Management is M.I.A. -- completely detached from the day-to-day issues here. Residents are left to fend for themselves. Parking = Full-Blown Nightmare * Resident garage gates are temperamental at best -- stuck open one minute, refusing to open the next. * Guest parking is straight robbery at $64 per day. * Event nights? Expect large trucks blocking the garage with zero help from management. * Security is laughable -- cars have been broken into, stolen, and oh yeah -- a homeless man has been living on our floor (4th) for over a month. No management response. Amenities? They Should Be Ashamed. Everything they show on tours is a bold-faced lie: * TVs? Broken. * Fire pits? Haven't worked in forever. * Gym? Half the equipment is out of order. * Grills? Most are completely dead -- if one works, it's pure luck. Six on property but only two work. Only working grills are on the rooftop - fyi. Ask tour guides to turn amenities on. * Pool area? 85 degrees outside and not a single piece of pool furniture to be found. Dog park? It's a poop minefield with broken fences, missing gates, and no enforcement of cleanup rules. Daily Life Here is Gross. * Elevators reek of sweat, wet dog, and whatever trash juice leaked that day. * Trash chutes smell so bad you can catch a whiff from down the hall. * Valet trash? More like valet biohazard -- dirty diapers and rotting food sit for days before pickup. * Carpets? Covered in mystery stains -- think roadside motel vibes, but you're paying luxury rent for the privilege. The Only Things Keeping This Place From Collapsing: * Front desk staff -- friendly and doing their best despite zero management support. Recently, there have been long stretches without any front desk staff. Don't forget your key, because you won't be able to get in. Why isn't there a call box on at least one door, like every other luxury community uptown? * Maintenance -- responsive and professional. Final Verdict: The Francis Apartments are the textbook definition of paying luxury prices for slum conditions. Mismanagement is the theme. Everything is broken. No one cares. And if you do move here -- may God be with you. This isn't luxury living. This is survival. ZERO STARS IF I COULD. Wondering why this dump has any positive reviews? Simple -- management is literally bribing residents with $1,000 rent credits for leaving 5-star reviews. Mention an employee's name? They get a bonus too. So while you're reading glowing reviews about "luxury living" and "amazing staff" -- just know it was probably bought and paid for like everything else here. The truth? The Francis Apartments is the biggest scam in Uptown -- overpriced, poorly managed, and absolutely not worth the headache. Save your money. Save your peace. And most importantly -- believe the bad reviews. They're the only honest thing about this place.

Hands down best community I've ever lived at. Granted I've never lived in a luxury community but…read moreseriously let's start with Concierge. They make life SO easy. Coordinating move in, securing packages (and there are a ton), sending food delivery up, and providing email notices about local events.... They're just all around a huge help. One concierge rep that stands out for me is Christina. She's organized and efficient and has an awesome personality. Security, Arion, is awesome as well. He's so friendly and courteous! Leasing staff are all super nice. They've recently had some changes with their phone system so if you're trying to lease here and are getting frustrated with contacting via email, please give them a break. They're equally as frustrated but when you connect with them they will give you a great experience. The amenities are very glamorous. HUGE pool and pool deck which does get very busy in the summer. There are a ton of non-residents but everyone is really friendly so I haven't been bothered by the non-residents hanging around. Great gym, lots of equipment and space so crowding is rare. Towards the end of 2023 The Apartment Life team put on some awesome resident parties. I made some great friends and the turn out is always really great. There is a lot of thoughtfulness that goes into each event and those details really shine. Neighbors are very quiet and I hardly ever cross paths with anyone in the hallways. Elevators always work unless it's a moving day in which everyone should pay attention to the concierge notifications for their local elevator reservation times. There are a fair amount of homeless that wander out on the boulevard but they've never bothered me... I also have a bigger dog so that could be why. All in all I've 100% decided to renew my lease because I cannot imagine having a better experience anywhere else. I moved here from Dallas never stepping foot in NC and this community was the best choice considering the close walking proximity to work, bars, restaurants, and the light rail literally attached to the leasing office makes for easy commute to NoDa and Southend.

Been a resident here for almost a year and it's been an awesome experience - aside from all the…read morewonderful amenities the building provides it's also centrally located to all the best neighborhoods in CLT. Above all there is a bar open Thu-Saturday where, the bar manager, Geoff, provides some of the best cocktails in town. All this complimented with an outstanding 24/7 concierge team - makes this building an easy choice. Finally, a special shoutout to Jalauni from concierge who's the absolute best with all things related to smooth living at uptown 550. He is reliable & resourceful with ensuring residents have a great experience at 550 - I could not be more grateful. Thanks! Kevin

My roommate and I moved in and immediately discovered a strong cigarette smoke odor that seeped…read moreinto our clothes, furniture, and personal belongings. The apartment was essentially unlivable, yet management failed to resolve the issue despite weeks of complaints. What made it even worse was the complete lack of customer service. Tracey at the property and Peyton and Timi at corporate were unresponsive, dismissive, and unwilling to provide a fair resolution. We repeatedly reached out for help and couldn't even get a callback. To add insult to injury, we were forced to pay nearly $2,000 for an apartment we could barely live in. Then the balance was sent to collections without anyone returning our calls or making a genuine effort to resolve the situation. We were unable to rent a new apartment until we paid it. This was by far the worst rental experience I've ever had. Poor management, terrible communication, and zero accountability. Charlotte has plenty of better options - save yourself the NIGHTMARE and rent somewhere else.

Home sweet home I've been living here since September 2023. I've had a lot of maintenance issues in…read moremy unit. But until the end of last year the new management has made changes that have made things a lot better in my unit and in the building. I'm super happy to live here have a community here of loving people, and the concierge and management are fantastic.

I've been here for a little over a year and the only issue I've had is with neighbors and the front…read moreoffice. My neighbors have gotten upset with me for recording and taking pics of the scenery on my balcony and threw very disturbing items on my balcony. Curtains, a white paper towel and a rope as if they were trying to send a racist message. The balconies (depending on where you live) are very close together and if you are at the end of your balcony taking pics or recording and your neighbor has their blinds open, they will get upset with you even though you ain't paying them no mind. Smh.. If I was considerate of my neighbors, I would just close my blinds. After all... that's why we have them. Unfortunately, some people are just mean and racist. They also called and complained about noise once from my apartment. We were out on the balcony that night, 3 people using our "outside voices". The office staff is never the same. So many people have come and gone which makes it very disheartening to go in there at times and most of them have not been very polite. Ben is the only consistent and polite person that I have encountered that makes this place feel like HOME. The concierge has always been very pleasant and helpful and always makes it feel like HOME. I've had a few maintenance issues, but they were all resolved. I'm not a complainer and I understand with an apartment community, things will break and need fixing, you may hear neighbors if the walls are thin or you're out on your balcony and since it's uptown Charlotte "NOISE" is inevitable. So; overall the Vue is a great place to live other than occasional mean neighbors or mean front office staff.

I've lived here for over a year now, and I will never think of apartment living the same way again!…read moreAmenities are top tier, community events are fantastic, the staff and team members are always so friendly and knowledgable. I dread the day my job relocated me and I have to move out.

Amenities are frequently unavailable for days or weeks at a time. Spa has not been maintained or…read moreavailable for 2 years. Golf sim is broken down. The dog park is at best a cesspool and the grass ways around the building are littered with dog waste. The elevators have been regularly out of order - also for weeks and occasionally a month plus. The property is in a good area and would love to have given a better rating but it tends to just be an over priced apartment when you cannot enjoy the majority of its amenities.